Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Can't EVER update password on app. Have to verify login via email EVERY SINGLE TIME. Takes 10 mins to buy a ticket via the app because if this. The update password section DOESN'T WORK and the only "h... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I know the odds of coming out ahead, especially with this type of gambling, is never in my favour but I choose to play anyway. What really pisses me off is being told ‘congratulations, you won $14’... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

LOTT was quick to let us access and take our money. Then when you want to collect the money. It says you are not verified, then try to verify on line, sent drivers licence, wouldn't accept it, then... Leggi di più

Valutata 4 stelle su 5

I have been playing the lucky lotteries (super jackpot) for some time and have not won anything after a significant period of time. I have gone back to weekday lotto because I can keep the same number... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Eventi e intrattenimento

Scritti dall'azienda

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

545 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 79% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,4

Tutte le recensioni

(545)

43 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

The seems to have lost my account??

The seems to have lost my account??
The app upgrade has blocked me from the account they suggest I contact them via the app.
Which doesn’t work
It has not found my account Nick is the genius that advised me to delete the app and reinstall it.
Done that 4x times with no result and The Lott has kept my money.

21 luglio 2026
Non scritta su invito
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Risposta di The Lott

Hi Alton,

We're sorry to hear about your experience. Deleting and reinstalling the app does not remove your account or any funds associated with it. To help resolve this and regain access to your account, please contact our Customer Care team on 131 868, where they'll be able to investigate further and assist you.

We apologise for the frustration this has caused.

Valutata 1 stelle su 5

Why did you ruin the app

Why did you ruin the app. Life is too busy and demanding to navigate this ridiculousness. Half the site is dedicated to charity. Am now actively avoiding and will use the website. Idiotic decision. Really annoyed.

16 luglio 2026
Non scritta su invito
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Risposta di The Lott

Hi Trish, thanks for reaching out. We're sorry to hear you're not enjoying the new app experience and appreciate you taking the time to share your feedback.

We understand your concerns about the sign-in process. We've passed your feedback on to the relevant team for review.

Valutata 1 stelle su 5

I play lotto each day

I play lotto each day. don't win. that's life. what I really really hate is seeing that old guy in the suit every time I open the app. what has he got to do with lotto. ever day. annoying

13 luglio 2026
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Risposta di The Lott

Thank you for your suggestion. We're continually seeking ways to enhance our app and I will ensure your feedback is shared with the relevant teams.

Valutata 1 stelle su 5

Been lotto customer for years but cant…

Been lotto customer for years but cant log.in now for reason unknown need assistance but only get useless instructions to send messages which then get answred with more useless messages instructing me send another message ?

13 luglio 2026
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Risposta di The Lott

Hello Patricia, sorry this is causing issues. Do you receive an error message when trying to login?

Valutata 1 stelle su 5

I've been buying tickets every week for…

I've been buying tickets every week for thirteen years, and most of the time I don't even have money to shop, but in the hope that one day I too will be happy and scream with joy, I sometimes buy two or three tickets a week, but only with despair. I wish I knew and made sure everything was true.

10 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

What a joke

What a joke they put there hand out for 1200$ in tickets but when you have a win 1100$ you have two choices send your winning lotto ticket by mail with all your details bank address names if it get lost or worst stolen you loose everything or go into Sydney city George St pay tolls fuel and parking to clam your prize what a JOKE they call them selfs lotto corporations its more like lotto corruption pity if you live in the country/ bush long way to go or trust the post hahaha sack the dck head in charge

8 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

The new version is so difficult to…

The new version is so difficult to navigate around / please change it back 😳

7 luglio 2026
Non scritta su invito
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Risposta di The Lott

Thanks for sharing your feedback. We're sorry to hear you're not enjoying the new look. We'll make sure your feedback is passed on to the relevant team for consideration. Thanks for taking the time to reach out and let us know your thoughts.

Valutata 1 stelle su 5

Tatts lotto app has become obsolete

The change to the tatts lotto app with having to sign in is a pain in the ass, when you just want to scan you tickets have to sign in, the app basically not need, it’s useless, don't know why they did. I keep
meeting people with the same complaint and most thinking of getting rid of the app.

21 giugno 2026
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Risposta di The Lott

Hi there,
We’re sorry this change has been frustrating, we understand how important quick ticket scanning is.

Signing in helps keep entries secure and ensures tickets and results are easy to access. It also allows us to verify that customers are over 18 and located in a region where we’re licensed to operate, as required by Australian state and territory regulations.

You can learn more here: https://help.thelott.com/hc/en-us/articles/115002560973-Why-do-I-have-to-verify-my-identity.

We appreciate your feedback and have shared it with our team.

Valutata 1 stelle su 5

Not a consumer friendly app

Not a consumer friendly app. Its,a rip off ,because Twice i have removed my old card details and again they reappeared while withdrawing winnings..my winnings went into an old account I no longer use..they lie about this regular problem as it never gets fixed. A new app is needed.

3 giugno 2026
Non scritta su invito
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Risposta di The Lott

Hello Wayne, thank you for your feedback. We're continually seeking ways to enhance our app, and I will ensure your feedback is shared with the relevant teams.

Valutata 1 stelle su 5

What a truly disgusting web site

What a truly disgusting web site. It’s totally illogical and more frustration in life. Just simply wanted refresh my login details but they make it unbearable. Just going around in loops making me angry. And they say treat them with respect while treat us like morons dishing out more trash in a passive aggressive tone. They deserve all they get.

29 maggio 2026
Non scritta su invito
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Risposta di The Lott

Hello Frank, thank you for taking the time to share your feedback. I’m sorry to hear about your experience. We’re always looking for ways to improve our website, and I’ll make sure your feedback is shared with the relevant teams to review.

Valutata 1 stelle su 5

Annoying harrassment

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being in a physical shop and having a “Shop Assistant” follow you around and keep asking you the same question. Pathetic.

30 aprile 2026
Non scritta su invito
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Risposta di The Lott

Hi Susan, thanks for taking the time to pass on your feedback. We're continually seeking ways to enhance our chat feature, and I will ensure your feedback is shared with the relevant teams.

Valutata 1 stelle su 5

I don’t trust the company after they…

I don’t trust the company after they still haven’t closed my accounts after 2 months of multiple attempts and requests. They first told me I had prizes that they needed to pay me, then they said that was a mistake. Now they told me they don’t know why they can’t close my account.

15 aprile 2026
Non scritta su invito
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Risposta di The Lott

Hello Kris, thanks for taking the time to pass on your feedback. Before you close your account you must ensure that:

- your account is verified
- you do not have any active tickets (you can either wait for draws to result or cancel any entries you have)
- you do not have an active subscriptions
- you have withdrawn all funds from your account and the withdrawal has cleared
- you do not have outstanding prizes not cashed.

Once these are complete you can close your account in My settings > Account Access.

Thanks for getting in touch

Valutata 5 stelle su 5

It’s like a box of chocolates you just don’t know

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stress-free. It’s nice knowing I can check my tickets and results without any fuss.

Of course, it would be lovely to land the big one, but I like to think the Universe just has me waiting my turn. In the meantime, I stay optimistic and genuinely wish the big winners well and someone has to win, after all.

As they say, you have to be in it to win it, so I’ll keep showing up with a little hope and a good attitude!!

11 aprile 2026
Non scritta su invito
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Risposta di The Lott

Morning Jan, thanks for sharing your feedback with us. We love hearing that you enjoy playing at The Lott, and we wish you the best of luck.

Valutata 1 stelle su 5

Stop sending emails telling people you…

Stop sending emails telling people you had a win spending $50 and getting $10 IS NOT WINNING not in any realm of reality.

15 gennaio 2026
Non scritta su invito
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Risposta di The Lott

Thanks for sharing your feedback - we’ll make sure it’s passed on to the relevant teams.

Valutata 1 stelle su 5

Terrible app

Terrible app. Can never find today's results. Whoever made it doesn't make it simple. Why is there no tab with today's results and my entry on one page. Stupid

11 gennaio 2026
Non scritta su invito
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Risposta di The Lott

Morning Jack, thank you for your suggestion. We're continually seeking ways to enhance our app and I will ensure your feedback is shared with the relevant teams.

Valutata 1 stelle su 5

Scam or scheme ?

Hello,
NEWS FLASH NEWS FLASH NEWS FLASH.
Great now that I have your attention.
Please do not buy any tickets or scratchies if you are intending to place them in a Christmas, Birthday card or whatever the occasion and sending it to another state in Australia. That winning ticket is only recognisable in that state only. To claim your win you either go to the state in which the ticket was purchased ( worth it for really big wins) or you can place your winning ticket in the mail and claim your smaller wins. In my case $5 win but hardly worth it when you have to pay $2.50 on postage. There go's my free coffee. So who wins ? The Lott !
They have made a profit of $7, That's $2 dollars to purchase the ticket and the win on the ticket in my case $5 that I will not claim. You can multiply that by thousands of others people who can't claim small wins because it's just not worth it and that will be a BIG Profit to The Lott. This information isn't on their website. I spoke to a customer service agent at the Lott. As good as your well wishes are people, don't waste your money.It seems today I had time on my hands and played detective. Thank you for your time !

22 dicembre 2025
Non scritta su invito
Logo di The Lott

Risposta di The Lott

Afternoon Cat, thank you for your feedback. We're continually seeking ways to enhance our products and services, and I will ensure your feedback is shared with the relevant teams.

Valutata 5 stelle su 5

Easy app to use.

Easy app to use.

2 dicembre 2025
Non scritta su invito
Logo di The Lott

Risposta di The Lott

Thanks for your feedback. We're thrilled to hear you've had a positive experience with The Lott App. Thanks, The Lott

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