Don't Buy! Bra fit was too small although followed their sizing guide. Returned item following their convoluted process - followed tracking all the way to the return centre in Slovakia where it was... Leggi di più
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Scopri cosa dicono le persone
Rubbish. Do not buy this product. Mine was never delivered. Had problems getting a response from customer service who did not reply to emails except by useless and unhelpful automated responses. Helpl... Leggi di più
L'azienda ha risposto
I never have felt so comfortable wearing a Bra, fitting is excellent and it looks awesome on my body. I feel like a woman again. Just wandering if overtime when your wear it daily, it doesn’t get fluf... Leggi di più
The bras are soft, well-made, and beautiful. In fact, I've never seen such a beautiful bra. They have thought of everything in the design. Unfortunately, I didn't measure myself right and they don't f... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes
Informazioni di contatto
Stati Uniti
- thelacybra.com
2,8
Nella media
1387 recensioni
Non ha risposto alle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
i needed a different size and Lacy Bra…
i needed a different size and Lacy Bra made it very simple and took care of my problem
8 maggio 2023
Non scritta su invito
Risposta di The Lacy Bra
Hi Jackie,
Thank you for taking a moment to write your feedback here!
We are thrilled to hear that you were able to receive the assistance that you needed when it comes to exchanging your bra for a different size.
We believe that Customer Support is the backbone of every business. That's why we make sure to hire only competent and professional agents who could address our customers' concerns in a timely and satisfactory manner.
Thank you for shopping with us! We hope to do business with you again soon.
Best,
Paula
Awesome! They were so very kind and attentive
They were so very kind and attentive, and put a lot of Karen to making the bra!
26 aprile 2023
Non scritta su invito
Risposta di The Lacy Bra
Hi Vicki,
Thank you for taking the time to share your review here!
We are truly delighted to hear that you find our Customer Support agents kind and attentive, and that you liked your Lacy Bra!
Customer satisfaction is crucial to us. That's why our team dedicates a lot of time and effort in developing products that have a perfect balance of comfort, style, and function, as well as in providing prompt and satisfactory service to our customers - and your appreciation lets us know that our efforts are not in vain.
Thank you for shopping with us! We hope to see you back at our store soon.
Best,
Paula
Good bra. Just needs a few tweaks. The front close wants to roll down in…
The front close wants to roll down in one place. And I’d like someway to tighten the straps. I like the concept of the bra but it needs a few tweaks.
19 aprile 2023
Non scritta su invito
Risposta di The Lacy Bra
Hi Sharon,
Thank you for taking some time to post your review here!
We are pleased to hear that you liked our Lacy Bra. However, we understand that you would need to modify a few things to make it fit better for you. We are sorry to hear that.
We understand that everyone has different needs, and our product might not always be the best choice for our customers. However, rest assured that your comments will be forwarded to our Product Development team so we can make some improvements to the future version of our product.
If you ever have further concerns or need assistance, kindly write me an email at paula@thelacybra.com, and I will gladly help you.
Best,
Paula
The bra fits comfortable and is well…
The bra fits comfortable and is well made
9 aprile 2023
Non scritta su invito
Risposta di The Lacy Bra
Hi Catherine,
Thank you for taking some time to share your feedback here!
We are delighted to hear that your Lacy Bra fits you comfortably and that you find them well-made!
We put in a lot of time and effort in designing and developing our products to ensure that they are comfortable to wear, and so our customers will get the best value for their money. That's why your comment means a lot to us, as it lets us know that we are on the right track.
Thank you for shopping with us! We hope to see you back at our store soon.
Best,
Paula
Excellency
I am very happy with the product and the outstanding customer service
6 aprile 2023
Non scritta su invito
Risposta di The Lacy Bra
Hi there,
Thank you for your feedback!
I am thrilled to learn that you are happy both with our customer service and our Lacy bra!
It is so nice to hear that our agents have been so helpful and assisted you properly! Our company really appreciates your words as we invest so much in our customer service.
Hope to see you soon in our online store,
Best,
Paula
Very comfortable
It’s very comfortable and fits perfectly, I can’t find bras that fit me right or comfortable easily.
1 aprile 2023
Non scritta su invito
Risposta di The Lacy Bra
Dear Cora,
Thank you for taking a few minutes to share your review here!
I am very glad to hear that the bra fits you perfectly and that you are enjoying the feeling of comfort. It is valuable to us that you shared your positive experience. It tells us that our efforts have paid off during the long-term improvement of our product in order to please as many of our customers. Thank you for that because now we know that we are on the right path and we should continue in the same manner.
I hope to see you soon in our online store again.
All the best,
Paula
I purchased the lacy bra in January
I purchased the lacy bra in January, I also had made a temporary change of address. I did notify the post office.
When my bra never arrived, I simply went to their site, they tracked it, found out, it was disposed of, because it wasn’t picked up in time, and the BEST PART, THEY ARE HAPPILY REPLACING IT!!!
A reliable company..
7 marzo 2023
Non scritta su invito
Risposta di The Lacy Bra
Dear Carol,
Thank you so much for taking a few minutes to share your thoughts with us!
I'm really happy to hear you find our company to be reliable and that one of our Customer Support Agents was able to assist you with getting a new Lacy Bra. We work really hard to ensure our customers get the product they want and even if a small mishap happens we resolve it quickly and professionally so we can guarantee customers such as youself are satisfied.
Your feedback truly means a lot to us, thank you for choosing to shop at our online store and we hope to see you there again soon!
Best,
Paula
My bra doesn't fit and I can not get…
My bra doesn't fit and I can not get ahold of customer service
19 febbraio 2023
Non scritta su invito
Risposta di The Lacy Bra
Hello Missie,
Thank you for your feedback.
I am sad to learn that your bra doesn't fit and that you want to return it. We are not happy to hear that, but we understand that everyone has different needs, and our bra may not be the best choice for everyone.
Furthermore, I am not sure why can't get ahold of our customer support, but I will be more than happy to assist you personally. Kindly send me an email directly at paula@thelacybra.com, and I will gladly assist you with the return procedure.
I look forward to your email.
Kind regards,
Paula
Smh... Is ugly the only way to be comfortable?
I cannot rate the actual bra itself however I would like to rate the website and the fact that I was unable to leave any type of review from the website regarding my opinion and questions that I had so that was a little awkward. Also I find it strange that there are six pages of comments on the website that are all positive and say the same thing about how comfortable it is but does anybody actually see it it's ugly it's not flattering in any way it looks like a sports bra with a little bit of lace on it and with no lift at all if I wanted that I could get it for a dollar at Goodwill or for $5 at Walmart. Come on now who are we kidding?
10 gennaio 2023
Non scritta su invito
Risposta di The Lacy Bra
Hello Jessica,
Thank you for your comments regarding our website.
First of all, we would like to assure you that all reviews on our website are legitimate and therefore relevant.
On the other side, we understand that everyone has different needs, and our bra may not be the best choice for everyone.
I hope you will give us a chance at http://thelacybra.com/.
Kind regards,
Paula
Bh 's ontvangen
Bh 's ontvangen, maar passen niet, en wacht op mijn geld wat ik nog terugkrijg.
Miranda Levering
31 ottobre 2022
Non scritta su invito
Risposta di The Lacy Bra
Hallo Miranda,
Bedankt dat je een paar minuten de tijd hebt genomen om een recensie te schrijven!
Ik vind het jammer om te horen dat de Lacy bh niet goed past. Het is niet gemakkelijk voor ons om dat te vernemen, maar we begrijpen dat iedereen andere behoeften heeft en dat onze beha misschien niet voor iedereen de beste keuze is.
Ik hoop dat u inmiddels uw terugbetaling heeft ontvangen. Mocht dat echter niet het geval zijn neem dan direct contact met mij op via lara@hypersoftsneakers.com met uw bestelgegevens en ik zal u graag zelf verder helpen.
Het beste,
Paula
STAY AWAY FROM THESE BRAS LIKE THEY…
STAY AWAY FROM THESE BRAS LIKE THEY WERE KING COBRAS!!!!!!!!!!!!! They don't fit!!! They don't support!!! They don't shape!!! JUNK!!!!!!!!!!! And try to get a refund?? Good luck. See where their website says "easy returns"? HAH!!!! Mail to Wuhan China with tracking number as well as a lot of "do this, do that". A SCAM SINCE MY FIRST EXPERIENCE WITH THEM. Beware!!! Run the other way!!!
24 ottobre 2022
Non scritta su invito
Risposta di The Lacy Bra
Hi there,
Thank you for taking a moment to leave a feedback here!
We understand that the Lacy Bra you received did not fit you quite well, and they did not give you the shape and support you needed. On top of that, you seem to have an issue with our return policy. We are sorry to hear that!
Just to let you know, we offer free exchanges. You do not have to return your items back for this. However, if you believe this will not solve your issue and you prefer to get a refund instead, we also offer multiple options for this.
Our return policy only requires customers to contact us within 14 days of receiving their product - then, we send an email with a detailed instruction on returns. We do not ask our customers to return their items to China. Instead, we offer three return locations, so the customer can choose which option is most convenient for them.
If you have more inquiries or require further assistance with your order, kindly send me an email at paula@thelacybra.comm and I will be more than happy to assist you.
Best,
Paula
Worst bra and scam ever
Worst bra and scam ever. Laser cut and doesn't matter what size you order because all cups same size and do not fit. Tried to get money back and it's impossible. Finally they agreed to take back if I ship to Wuhan China with tracking number and that cost as much as the bra! Threw parcel in the garbage at the post office. This should be illegal.
21 settembre 2022
Non scritta su invito
Risposta di The Lacy Bra
Hello Sarah,
Thank you for taking a few minutes to write a review!
It sounds like you've had a terrible experience with our company, and we are really sorry about that!
While it saddens us to hear that you didn't find our product satisfactory, we understand that people have different needs and that our bras may not be the best choice for everyone.
When it comes to our return policy, it seems that there has been some kind of misunderstanding because we do not have a return center in China but in Europe, the United States of America, and Australia.
I definitely understand how frustrating this whole situation must be for you. Therefore, if there is anything else I can assist you with at this point, please contact me directly at e paula@thelacybra.com.
Best,
Paula
Isn't 7 months long enough?
Ordered feb 9th 2022 it's now September and I'm still waiting. I don't even get any communication at all anymore. At least for awhile they did a good job of giving me the run around. Promising the issue would be raised at least 3 times but each time I had to contact them repeatedly. I hope the bra never gets delivered, everytime I look at it, I'll be reminded of this infuriating experience. I never want to wear it, I just want my money back! You people have the order #1644412 and my email. Stop telling me to contact you so you can personally handle (ignore) my request. You can contact me for once. You have my money...I have nothing but aggravation...it smells of SCAM.
2 settembre 2022
Non scritta su invito
Risposta di The Lacy Bra
Hello Susan,
Thank you for taking a few moments to write us a review!
I'm so sad to hear that things didn't go down as you expected.
Unfortunately, we have indeed experienced our fair share of delays and hindrances lately. Still, seven months is a long time to wait, and I can only imagine how frustrating that must be.
If the package is in transit, meaning it has left our facilities and is on its way to you, tracking its exact location would be virtually impossible. However, given that it's been such a long time since you put in the order, the least I can do is try to find out what happened here, or if that's not possible, give you your money back.
I am the on-call Customer Support supervisor here, and I will definitely look into this for you and make things right.
We will contact you via the email address provided on your order with a resolution.
Thank you so much for your patience and understanding!
Best,
Paula
This is the most I'll fitting bra ever…
This is the most I'll fitting bra ever made! It doesn't fit a human body!! Total SCAM company.
19 agosto 2022
Non scritta su invito
Risposta di The Lacy Bra
Hi Susan,
Thank you for bringing this issue to our attention!
I'm so sorry to learn that the bra you received did not fit you well.
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting bra at absolutely no extra cost. You wouldn't have to send back the shoes you have already received.
However, if you wish to return the product instead and get a full refund, you can reach out to me directly at paula@thelacybra.com, and I will be more than happy to assist you.
Best,
Paula
Have not received product
I ordered 2 bras at the end of May and I have not received my order. Everything I check my order it says processing and there is no way to speak to a live person
7 luglio 2022
Non scritta su invito
Risposta di The Lacy Bra
Hello Zina,
Thank you so much for taking a moment to leave us a review!
I am very sorry to hear that you still have not received your order and that you were unable to speak with someone who could help you. Our failure to communicate with you has certainly resulted in a frustrating experience for you. We apologize for the inconvenience!
Please contact me directly at paula@thelacybra.com so I can locate your order for you.
I look forward to hearing from you!
Best,
Paula
Two bras ordered one delivered
I ordered two bras in March. After several weeks I found a UK number where I was told my orders would be fulfilled as soon as possible. Eventually one bra arrived. I have still not received delivery of the second bra and now cannot find the UK number to call. After more than three months I have given up all hope of getting my second bra. It's a shame because the one I have is comfortable, though not worth the very high full price, it is worth the reduced price.
I will never order another and have little hope of getting the one I'm waiting for.
4 luglio 2022
Non scritta su invito
Risposta di The Lacy Bra
Hello Judith,
Thank you so much for bringing this situation to our attention!
I am very pleased that you find our lace bra comfortable to wear; however, it is a shame that you did not receive everything you ordered. P
What seems to have happened here was that we probably didn't have all of the variants you purchased available at the same warehouse.
When that happens, we send out the products separately from wherever we have them in stock. Of course, that also means that they would likely arrive at different times.
However, it seems that you have already waited long enough for the remaining item. We are really sorry about that!
Please contact me directly at paula@thelacybra.com so I can track down the rest of your order.
I'm looking forward to hearing from you!
Best,
Paula
The bra was a joke
The bra was a joke. Absolutely horrible. So there were a couple options : pay to ship it back and receive a credit, ship it back and get partial refund, or donate it to charity and forget I ever bought it. I chose to send back for credit and as you know Canada Post is not cheap. For the next year I was trying to find something good to get with my credit. I ordered a pair of shoes because there was nothing else of interest. I still have credit and my emails have gone unanswered since. I regret this purchase.
24 giugno 2022
Non scritta su invito
Risposta di The Lacy Bra
Hello Andrea,
Thank you for taking the time to write a review!
It seems that you had a terrible experience with our company. Please accept our sincere apologies for all the trouble we have caused you so far. We would love nothing more than to have the opportunity to make it up to you!
My name is Paula, and I am a Customer Support Supervisor. I'm not familiar with your particular situation, but my team and I can certainly do some research and figure out what went wrong here.
Please contact me directly at paula@thelacybra.com. I'd like to get to the bottom of this and provide you with a satisfactory solution, regardless of what the initial problem may have been.
I look forward to hearing from you!
Best,
Paula
It does what it claims to do
It does what it claims to do. I especially love the fact that nothing digs into me under my arms. Very happy with this product.
21 giugno 2022
Non scritta su invito
Risposta di The Lacy Bra
Hi Patricia,
Thank you for taking the time to leave us a feedback!
We are so glad to hear that you are happy with your Lacy Bra, as it does what it claims to do and it doesn't dig under your arms.
Our Product Development works hard to develop products that prioritizes comfort and convenience, and your appreciation is the best reward for all our hard work.
Thank you for shopping with us! We look forward to seeing you back at our store soon.
Best,
Paula
Ordered 6 bras for my daughter and…
Ordered 6 bras for my daughter and myself on March 5,2022. After 4 emails and 3 actual phone calls I finally received my order on May 31,2022. However minus 1Bra!
We tried one bra apiece and they were horrible!! Mine didn’t fit at all and my daughters rolled up on the sides.
I emailed them to let them I was unhappy and wanted a full refund. I got an answered email stating that the were “sorry” about us not likening the bras and all the trouble of just getting the bras to begin with-(They had explained that the grey bras we ordered were the hold up so we changed the color.). However they told me I could keep the bras and they would give me a 40% refund-how kind of them! They told told me that I could send them back but I had to pay shipping!
So now I’m in the process to do that! Wondering how long that will take? $198.00 down the drain!
2 giugno 2022
Non scritta su invito
Risposta di The Lacy Bra
Hello,
Thank you for taking the time and sharing your feedback!
I am terribly sorry to hear that you're having a bad experience with our company. Please accept our sincere apologies.
Lately, we've been facing some shipping issues that affected both delivery time and order fulfillment. Not only some customer didn't receive their orders, but others got them wrong. Maybe this is your case. you might have got the wrong order.
On the other hand, I can imagine how frustrating this situation must be for you and your daughter; therefore, I invite you to contact me at paula@thelacybra.com and I will make sure you either get the right bras or get your money back.
Best regards,
Paula
Deserves no stars
This bras I bought from this company is a cheap brand that you find on any public market table.Is not what they advertise.I am 40 C so a common size I wear it first time and have to pull it in place in the street to positionit back in place, no support at all ,my breasts come out from top,when I bend down the same thing happen is embarrassing and It took over 4 weeks to get my order but I am glad I ordered one only.
A refund will be appropriate, but I do not think will happen, because they are cheaters.
Very expensive crap, buy it from anywhere but not from lacy bras,please.
31 maggio 2022
Non scritta su invito
Risposta di The Lacy Bra
Hello Mara,
Thank you for taking a few minutes to leave us a review!
I am very sorry to hear that you had to wait a very long time for your order, only to learn that the bra we sent you was not the right size for you and that the overall quality of the product did not meet your expectations. We apologize for the inconvenience we have caused you.
We have to admit that we were not adequately prepared for the ever-increasing volume of orders regarding processing and shipping time. We have made some changes and hope for an improvement soon.
As for the product itself, we want to let you know that we take our customers' comments very seriously and use our customers' input to improve the product. Hard is it may be to read some of the more negative comments, we appreciate all feedback.
But what's even more important right now is to find a way to make it up to you. Please reach out to me at paula@thelacybra.com, and I will be more than happy to help you get your money back.
Best,
Paula
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