The Killing Tree® Recensioni 

260
•
TrustScore 3 su 5

3,1

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Valutata 1 stelle su 5

Ordered a T-shirt back in August, it’s now December and still not received it!? I’ve emailed the company.....no response Facebook messaged the company......no response Thieving c*nts....avoid t... Leggi di più

Valutata 5 stelle su 5

I don't think there's an online clothing brand I would prefer, the quality of everything I have ever purchased has been exquisite, the range of products is brilliant for both men and women. Timely d... Leggi di più

Valutata 4 stelle su 5

Pre-ordered a pair of Dethrays and recieved them with no issues! Only issue being there seemed to be some miscommunication when it came to when it was going to be dispatched, but TKT replied to all me... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely thrilled with my purchases! Great quality, unique designs, UNISEX (though ladies I advise you choose according to chest measurements! 🤗) and beautiful frameable artwork as a gift?! Can’t w... Leggi di più

Dettagli dell'azienda

  1. Shopping e moda

Informazioni fornite da varie fonti esterne

The Killing Tree Clothing, alternative artist inspired fashion and grooming products for men and women. We utilize top artists for our fashion and accessories.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

260 recensioni

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3,1

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(260)

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Valutata 5 stelle su 5

Great clothes/artwork

Great clothes/artwork
the designs on products are done with great detail and is printed To a high standard. good quality, great customer service, I will use this site again fosure

28 giugno 2018
Non scritta su invito
Valutata 5 stelle su 5

YEA BOI

Excellent customer service, fast delivery and quality products! I own quite a few t-shirts from KT and they still in great quality even after so many washes, not to mention that every clothing I ordered is super comfy! I'm proud to say that my bedroom wall is full off KT prints and it makes my room look rad.
I can only recommend the brand to everyone who haven't ordered from them.

27 giugno 2018
Non scritta su invito
Valutata 4 stelle su 5

Brilliant

bought from them a few times, once my glasses never arrived, but their customer support is lovely, and their products are the best

26 giugno 2018
Non scritta su invito
Valutata 3 stelle su 5

Good

Product arrived, but did take a while, quality was good but fit was unusual. Not an amazing experience.

26 giugno 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Will,

Thank you for taking the time to write a review and for giving us honest feedback! We hope you are enjoying your products - if there are any further issues then please contact me at:

jane@thekillingtree.co.uk

As an independent company, sometimes there is a delay in shipping and for this we apologise! However, I hope this didn't prove much of an issue to you and if it did then please contact me and I can look into the situation further.

Kind Regards,
Jane // TKT

Valutata 5 stelle su 5

Great communication

Great communication, was told there may be a delay when I ordered but still got my sunglasses a week earlier than expected. Great quality, comfortable and look awesome. The free prints I received too look amazing, will defo go back in the future

24 giugno 2018
Non scritta su invito
Valutata 1 stelle su 5

DO NOT BUY FROM THE KILLING TREE!!!!!

DO NOT BUY FROM THE KILLING TREE!!!!!! THEY ARE THIEVES!!!!

I purchased some items online from The Killing Tree on the 03.06.2018, I bought 2 vests and a pair of sun glasses.
After waiting more than 2 weeks I finally got my order, I received my order on the 18.06.2018. The 2 vests were in the package but the sun glasses were NOT in the package.
I was and still am very disappointed and angry that they have forgotten my sunglasses with my order, I go on holiday in less than a week, that's why I bought the sunglasses.
I have emailed The Killing Tree more than 5 times about this issue and they have still not replied!!!.

All I wanted was the sunglasses I paid for so I can have them for my holiday.
I normally don't ever write bad reviews for companies as I give them a chance to fix what's wrong, but this company has ignored me and stolen my money and done nothing to fix the issue, If I could give them less than 1 star i would!!!!

I'm also going to report them to trading standards if they do not reply to me in the next 3 days.

21 giugno 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Henry,

I am sorry to hear that your experience with us was so disappointing! I believe my co-worker has been in touch and shipped your sunglasses to you as well as compensating you for your disappointment - I hope this goes some way to apologising and rectifying the situation.

We have recently made amendments to our customer service team in order to prevent situations like yours from occurring again. That being said, if there is anything else the team can do for you then please contact me at:

jane@thekillingtree.co.uk

Thank you for your time and patience,
Jane // TKT

Valutata 1 stelle su 5

Really disappointed

I've never written a negative review on here before but I feel this is necessary. I purchased 3x prints at the start of May. Two have arrived, however, the third still hasn't arrived. Since May Ive emailed them weekly and on a occasion I receive an email telling me they're looking into it. I've contacted them via Twitter and Facebook for an update and these messages have been ignored.

I've purchased two t-shirts, 5x prints and a pair of sunglasses over the past 12 months. In most instances there's been an issue with delivery where I've waited weeks to receive my purchases or when they arrived their damaged. I'm so disappointed by their service, I love the products but the customer service is appalling. I'd like to purchase more items but unfortunately I've now lost faith in the brand.

20 giugno 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Dave,

I understand my co-worker has been dealing with this situation for you and it has now been resolved; I hope you are satisfied in the attempt we made to rectify the situation for you but I would like to apologies for it ever happening in the first instance.

As a company we have made the required changes to our team to make our customer service stronger - I would like to think you have now experienced this side of the company and we were able to go some way to restoring your faith in us.

If there is anything else we can do for you then please contact me personally at:

jane@thekillingtree,co.uk

Thank you for your time and patience,
Jane // TKT

Valutata 5 stelle su 5

I’ve seen a lot of negative reviews…

I’ve seen a lot of negative reviews regarding this brand and I have to say I couldn’t disagree more.

It’s understandable why 100% of reviews aren’t amazing but this is an independent company trying to provide good quality products to customers - which from my experience they are doing.

I have been purchasing products from these for a while and have not once had a problem with the products themselves. Issues with delivery times have occurred as most would agree but after patiently waiting I have received the products and loved them!!!

Fab independent company who I would recommend to anyone willing to give them a chance!

19 giugno 2018
Non scritta su invito
Valutata 4 stelle su 5

Happy all around!

Really happy with the products I received, good quality and brilliant design. Delivery was hindered by the Christmas craze but it was well worth the wait!

18 giugno 2018
Non scritta su invito
Valutata 1 stelle su 5

Scammed! Terrible customer service - received no item and no refund!

I placed an order at the beginning of April. It is now June and I still have not received my items or a refund, despite sending multiple emails to their 'customer service' team. This is a company that clearly does not know how to run an online business, nor how to treat customers fairly. Every customer service rep gives a different story - either that they are awaiting stock, or that I will be refunded. Neither has happened, despite months of back and forth! Avoid at all costs

18 giugno 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Stephanie,

I am sorry to hear that your experience with us has been so disappointing. As art prints and pin badges are shipped via Royal Mail we do not receive any tracking details for them and this ultimately means orders do get lost at times. As for your refund, I am truly sorry for your delay - your money has been refunded (please wait up to 5 working days for this to reach your account).

We will also be reshipping your order free of cost. We hope that your situation does not arise again and for any further information and comments please contact: jane@thekillingtree.co.uk

Thank you for your time and patience,
Jane // TKT

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