The Killing Tree® Recensioni 

260
•
TrustScore 3 su 5

3,1

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Valutata 1 stelle su 5

Ordered a T-shirt back in August, it’s now December and still not received it!? I’ve emailed the company.....no response Facebook messaged the company......no response Thieving c*nts....avoid t... Leggi di più

Valutata 5 stelle su 5

I don't think there's an online clothing brand I would prefer, the quality of everything I have ever purchased has been exquisite, the range of products is brilliant for both men and women. Timely d... Leggi di più

Valutata 4 stelle su 5

Pre-ordered a pair of Dethrays and recieved them with no issues! Only issue being there seemed to be some miscommunication when it came to when it was going to be dispatched, but TKT replied to all me... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely thrilled with my purchases! Great quality, unique designs, UNISEX (though ladies I advise you choose according to chest measurements! 🤗) and beautiful frameable artwork as a gift?! Can’t w... Leggi di più

Dettagli dell'azienda

  1. Shopping e moda

Informazioni fornite da varie fonti esterne

The Killing Tree Clothing, alternative artist inspired fashion and grooming products for men and women. We utilize top artists for our fashion and accessories.


Informazioni di contatto

3,1

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TrustScore 3 su 5

260 recensioni

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3,1

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Valutata 5 stelle su 5

Absolutely thrilled with my purchases

Absolutely thrilled with my purchases! Great quality, unique designs, UNISEX (though ladies I advise you choose according to chest measurements! 🤗) and beautiful frameable artwork as a gift?! Can’t wait for an excuse to shop from here again! ❤️

16 giugno 2018
Non scritta su invito
Valutata 4 stelle su 5

All in all, good. Small company be patient.

The delivery took a wee while and the tee's could be a bit more robust, but overall I'm happy. I put the longer delivery down to the tee's being printed, as is the norm for a smallish company. So no complaints.

Good designs, great communications and nice freebee's. Very happy with the free prints too.

15 giugno 2018
Non scritta su invito
Valutata 1 stelle su 5

DO NOT ORDER!!!

I have never written a review for anything before so this goes to show how strongly I feel about this and I wouldn’t want anyone else to waste their money.

I ordered from this company in February - I received my goods at the end of March a good few weeks later. I ordered the size of my tshirts based on the online guide and they were far too big.

I emailed the company to ask if I could return the goods which they agreed so I followed their directions and returned them the next day.

It’s now June - nearly 3 months after I returned my goods and still no replacement. Through emails I was told that they were waiting to hear back from the warehouse regarding my order and all was in hand etc. I have since asked for an exchange or update on my order and the company have ceased replying to me altogether.

Do not waste your time or money!!!

13 giugno 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Rosanna,

I am just looking into your situation and have seen that your return never reached us; please could you inform me of any tracking details of your return to the below email address so I can follow it up. Regardless of this, as your dispute has been prolonged over an obscene amount of time we are going to give you the full refund you requested as we believe this cannot continue back and forth any further. We are sorry that you experienced such a disappointing service and we hope our mistakes from earlier in the year have now been rectified.

If you wish for any further information or any further requests then please feel free to contact me on:
jane@thekillingtree.co.uk

Thank you for your understanding,
Jane // TKT

Valutata 1 stelle su 5

DO NOT BUY FROM THESE - AWFUL COMPANY

I don't usually write reviews because I am generally very laid back about this sort of thing but I take exception with The Killing Tree.
I ordered two items from this company, one was delivered on time as expected - the other has not arrived nearly 3 months later.
I've emailed them multiple times and have been told multiple times that the item is on it's way, they have told me that they have issues with the 'distribution team' but my item has definitely been re-ordered and will be arriving shortly.
After waiting very patiently for over 2 months I then began asking for a refund and unsurprisingly since then, I have had no response from them.
I am in the process of speaking to Citizen's Advice about how I can get my money back. This is waaaay too much hassle for an average t-shirt.
Avoid people, there is a lot of competition out there just buy from somewhere else, don't risk your money.

13 giugno 2018
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Risposta di The Killing Tree®

Hi Chris,

I am sorry that you are having such a disappointing experience with The Killing tree. There are no excuses for your delay and I would like to look into your order and resolve any ongoing issues so if you would like to email me with your order number at:

jane@thekillingtree.co.uk

Hopefully we can rectify any issue you have faced and provide you with your desired outcome.

Thank you for your time and patience,
Jane // TKT

Valutata 1 stelle su 5

Absolute shocker of a company

Absolute shocker of a company. Same as all the others here. Ordered...waited...waited some more. Emailed. Waited. Waited more emailed more blah blah carries on for about a month till I looked up the owner and his wife on Facebook and messaged direct. Eventually got item but quality so poor sent straight back! Now waiting on the refund.
DO NOT SUPPORT this s**te company!!!!!!!!
Like so many independents they just cannot keep up with orders and provide absolutely no customer support.
Shame really.

13 giugno 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Matt,

I can understand your frustration at waiting so long for you order or any response regarding it. There is no reasonable explanation as to why you never received your order or refund and I would like to rectify the ongoing issue you are facing; by doing so we can hopefully provide you with a solution you are happy with.

Please could you email me your order number and details to:

jane@thekillingtree.co.uk

so that I can either refund you or can get your order dispatched if it has not yet been done. Please get in contact as soon as possible so we can resolve your situation. We are sorry for your experience being so disappointing and you having to go through this for such a long period of time.

Thank you for your time and patience,
Jane // TKT

Valutata 1 stelle su 5

It has been a while since my issues

It has been a while since my issues, at the time this company had avoided all reveiw platforms which infact i mentioned to them in my correspondences.

My sons mum, and my partner both knew i liked the killing tree, and as birthday gifts ordered, individually.

Well the new website is flash but that is all that is, neither order arrived in time despite being ordered with almost a month to go. 1 arrived a few days after my birthday and the other weeks after.

Sons mother did get a extra tshirt with her order but my partner was offered nothing but free delivery...

Now eventually they arrived however in this time we experienced extremely poor customer service who just blamed manufacturing... even the director was rude and backed up the rude staff.

To top this all off, the killing tree used to use a lovely garment from bella canvas, very nicely cut, durable and comfortable, they have now changed to a cheaper and less durable brand that shrinks and warps with the first wash!

My orriginal tshirts have lasted years, these last ones not even 2 washes and they were ruined.... terrible.

I will never order again and anyone i can tell about my experience i will!

31 maggio 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Jake,

We are sorry for the experience you had with our company and that we disappointed both you and your wife. From looking back at communications from both you and your wife, I can see that actions were taken to try and rectify the situations you was in; it is unfortunate that these were not successful and for that I would like to apologise.

If you have any further requests or issues please don't hesitate to contact me at:

jane@thekiliingtree.co.uk

Thankyou for your understanding,
Jane // TKT

Valutata 1 stelle su 5

DO NOT USE THIS COMPANY

I ordered 2 tops in on 27.03.2018. They never arrived after me emailing the customer service team multiple times. I requested a refund for them since they never showed up. I was told I would be refunded. But instead The tops showed up on 16.05.2018? I no longer wanted the tops so emailed them and asked for a free returns label. I was told to post the tops back and send proof pf postage and they would refund me for the tops and the postage. I have no received any correspondence since I returned the top. I paid £30 for the tops back in March when I ordered them. The customer service has been SHOCKING. Rude staff that couldn't care less. I have requested a refund multiple times and now I am just being ignored. this is THEFT. Do not shop with the company. They take your money and either don't send out what you ordered, take months to send it to you, or do not refund you for your purchase. AVOID AT ALL COSTS!!!

22 maggio 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Jemma,

I am sorry to see that it has taken so long for your situation to be resolved; I can see that you have received the correct refund and hope that all your issues have now been resolved? If not please can you contact me at:

jane@thekillingtree.co.uk

I would also like to inform you that the issues with customer service that you faced has now been rectified and you should not face any further issues with us as a company. If there is anything else I can do for you then please feel free to send me an email to the above address and I can deal with that immediately.

Thank you for your understanding,
Jane // TKT

Valutata 1 stelle su 5

Very poor

Claimed to have sent shirt, but not received. Duplicate supposedly sent but no further communication from this company. Ignoring all emails, very poor way to run a business especially as products are good if they actually turn up. I suspect the killing tree will not be around much longer if they continue to operate like this.

14 maggio 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Giles,

I am sorry that you felt your experience with the killing tree was not satisfactory. Your experience with customer service was abysmal and I would like to rectify this as much as I can. As a company, we feel our customers should be valued from the offset and it is with great apology that you did not receive this treatment. As an apology we are willing to give you a full refund even if you did receive your products as the wait you endured to have any customer service was not acceptable.

I would like you to know that we are doing our upmost to prevent this situation happening again and have made the right changes to our customer service team to ensure this is enforced.

If you have any further queries then please feel free to contact me at:

jane@thekillingtree.co.uk

Thank you for your time and patience,
Jane // TKT

Valutata 1 stelle su 5

Awful steer clear

order had not been fufilled after two months, lack of response from them over it and when the order finally arrives, they have replaced part of it due to missing stock. requested a refund before they shipped and they chose to ignore me and ship anyway. terrible service

14 maggio 2018
Non scritta su invito
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Risposta di The Killing Tree®

Hi Dom,

Sorry to hear that your experience with us as a company was so disappointing. Earlier in the year our dispatch rate was low due to growth as a company - however, it is not to explain why you never received the service you deserved.

We are glad that your products did arrive, although slight change had been made to the free pinbadge as these are replaceable with other designs if not in stock as per the terms and conditions on our website. If you are still unsatisfied with your order then please return to the address given on your order slip so we can issue a full refund. If not, we hope you enjoy the products and for any more information or queries please contact me on:

jane@thekillingtree.co.uk

Kind Regards,
Jane // TKT

Valutata 1 stelle su 5

BAD BAD BAD

I ordered one tshirt in the middle of March, did not hear anything until a month later when I ended up requesting an update, to which they just said there was an issue with manufacturers and an unexpected number of orders. Today, I got an email saying my order has been cancelled and the refund requested just like I asked. Firstly I did not ask for a refund, secondly I would personally never order from killing tree ever again. Waiting almost 2 months for one tshirt is unacceptable, The lack of customer service is equally unacceptable. Avoid.

6 maggio 2018
Non scritta su invito
Valutata 2 stelle su 5

Still not sure if they’re dodgy or just incompetent

After waiting over 3 weeks for my order and getting a couple of emails back saying order was in production I started getting bad vibes about this company and told them to cancel and refund. They always responded to emails within a few days but I just feel like this is one of those companies that could go bust at any minute. I’ll be avoiding from now on.

6 maggio 2018
Non scritta su invito
Valutata 1 stelle su 5

Fake company and fake excellent reviews

So I'm guessing the excellent reviews on here are all employees or models that work for TKT?

Four months and no product...same response from Nicole saying how sorry they are and working to fix the problem..."thank you for your patience"? No not anymore patience is out the window along with my money. Absolute thieves taking people's good hard earned cash without having the product in stock. Don't get involved with this company very dodgy and like all the negative reviews state getting a response from anyone is a nightmare don't be fooled by the great looking products...they don't have ANY in stock...my guess is they owe their suppliers and haven't coughed up...hence the taking orders and not dispatching the items to the customer. Trading standards must get involved this place needs shut down!

5 maggio 2018
Non scritta su invito
Valutata 1 stelle su 5

The killing tree is a joke. Read 2nd heading

So far TkT is worth one review solely by their lack of response and information as well as slacking in giving email updates about my purchase. It's already been 4 days and I've yet to hear anything about my first order with the company. As a small business owner, i personally understand the importance of costumer satisfaction as well as reliable updates because after all, businesses are playing with the COSTUMERS money.
My review is likely to change by very near future experiences, depending on the response time and order updates. But if i do not hear back from the killing tree costumer service team, I will take legal actions to get a full monetary return of my order.

Finally got a few responses from their cs team but still no updates whether my package is being shipped. I recieved the pin badge in the mail with my $60 order from purchasing a shirt, however instead of receiving the shirt I ordered, I got a freaking print out picture on construction paper, for $60??? Are they serious? Why would I pay that much when I could print the picture out myself for free at home?? I sent a conplaint and still haven't received an update of my corrected order or any notice as to when it will ship out. I personally will advise to stay away from the company until they get their priorities situated. The company is a joke and I'm filling for a refund.

24 aprile 2018
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Risposta di The Killing Tree®

Hi Sean,

We are sorry to hear that your exeperience with us as a company was so disappointing. As a company, our standard turn around time is 10 working days as we are an independent company and with the amount of orders we receive, it is difficult to dispatch them straight away.

As for you order arriving without the t-shirt - this is due to items being dispatched from two separate locations. The pin-badge, along with the free art print you were awarded when purchasing the t-shirt, were dispatched from our office and will have arrived with you prior to the t-shirt (in usual circumstances). Our supplier of the t-shirt has had a backlog of orderds and was unfortunately delaying that item from reaching you - which i undertsand is unacceptable. However, I hope this is able to clarify the issues you faced and identify that we did not take your money and not intend to provide you with your order.

I am glad your dispute was resolved however, and you did receive your full refund.

If there is anything else I can do for you then please contact me at:
jane@thekillingtree.co.uk

Thank you for your time and patience,
Jane // TKT

Valutata 1 stelle su 5

AVOID

AVOID! Nothing but troubled with this company.
Made an order. Waited 6 weeks. Nothing delivered. Kept having to chase them for an explanation and didn't really get one. I have now asked for a refund and now have to wait for that to be approved. No idea what the real issues are here but somethings not right.

24 aprile 2018
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Risposta di The Killing Tree®

Hi Emma,

I am sorry to hear that your experience with us as a company was so disappointing - we are working very hard to make sure all issues like the ones you have faced are rectified.

Earlier in the year we had a backlog of orders and this lead to a unreasonable waiting time for you order to be dispatched and for this we aplogise. Our timescale has now improved and we are able to dispatch orders within our expected frame of 10 days.

We are glad you had your issue recitfied and received your requested refund and if there is anything else i can do for you then please contact me at:
jane@thekillingtree.co.uk

Thank you for your time and patience,
Jane // TKT

Valutata 1 stelle su 5

Be Warned!

I have previously ordered with TKT with no issues, but unfortunately the tables have turned for the worse.

After placing my order on the 15th March, i patiently waited for my order. With no word of my order being dispatched after a month of waiting, i contacted them asking what was happening. I was told that the team would be reached out to with other apologies.

A week later with no fresh information, i emailed them again. I was told that they were 'in the middle of intense growth' with other apologies again and asking to bare with them and that the team is 'working around the clock' and even gave them some well needed feedback on how they may be able to curb inquiries like mine in the future.

Another week passed with no shipping email. I again emailed them, and again had the apologies, being told that the matter would be followed up with right away, which even if was true, i have no evidence of this, and did say that i am able to have a refund at request.

ANOTHER week passed, and by now I have had the final straw with this matter. I have asked for the email addresses for the Director, Operations Managers and the Head of Customer Service, so i can take the matter further and see what is happening within their company.
I shall also be contacting Trading Standards.

Be warned, if you do decided to place an order with this brand, expect to be waiting a long time.

23 aprile 2018
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Risposta di The Killing Tree®

Hi Dan,

I am sorry to hear that your experience with us as a company was so disappointing. Earlier in the year we faced issues with the supply of the Spirit and Widsom print and stock for your Wrap Up Bundel which was the cause of the delay - I understand this is not acceptable and communication should have been a lot clearer to you on this matter.

We have taken the feedback from yourself and others and made the appropriate changes to our team in order to provide you with the customer service you deserve.

If you have any further queries then please contact me personally at:
jane@thekillingtree.co.uk

Thank you for your understanding,
Jane // TKT

Valutata 1 stelle su 5

I had to threaten them with legal…

I had to threaten them with legal action to even get them to cancel my order due to waiting for over a month for it and just refunding me.
I had to bombard them on social media as well as email to even get a response. An absolute disgrace of a company and should be shut down immediately.

22 aprile 2018
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Risposta di The Killing Tree®

Hi Lee,

We are sorry to hear that your experience with the killing tree was so disappointing. We can understand your fustration completely as waiting so long for an order is not acceptable.

I can tell you however. that we have taken your feedback on board and have improved our customer service greatly as well as having a more reasonable timescale on dispatches.

If you have any further issues that I can help you with then please contact me at:
jane@thekillingtree.co.uk

Thank you for your time and patience,
Jane // TKT

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