GreenThumb Recensioni 

Shocking service shocking company. We signed up 5 years ago with a good lawn we wanted to maintain. We have gradually watched it deteriorate whilst paying for the privilege. We now have patches of rye grass that look awful when the lawn is cut, I complained but nothing was done. We have dead patches and were told we have leather jackets, twice they said they would contact us with a cost to treat them, we never received a price so the issue is getting worse. I went online to cancel, funnily enough I couldn’t find a way to do that, I emailed them to advise how, they responded but didn’t offer a way to cancel. So I cancelled the direct debit and this got a response. For some reason we have to pay them to cancel.

I was a customer for over 10 years. But in recent years they have put up their costs dramatically and I am not willing to pay £50 a month for what they do. They visited me about 4 times a year, 3 of which were just spraying chemicals on the lawn, the other was scarification. But last year they didn’t do the scarification due to bad weather. Plus the year before that my lawn was ruined by chafer grubs, which apparently is extra to sort out. What they do is money for old rope. The money you save will buy you a scarification machine, the chemicals and nematodes required for a great lawn with money to spare. Use them if you are wealthy, have no time or have a lawn that the only alternative is relaying turf, and are willing to wait 2 years to see the benefit, otherwise it’s a simple job to do it yourself.

Firstly they forgot to book a treatment, then they wanted to charge twice as much! After one year and I think 4 treatments my lawn looks no better. They just don’t justify their costs. Have cancelled them.

Green thumb ruined my lawn last summer.
They admitted to carrying out work before a heat wave. We all new the heat was due.
They promised to return to sort out but a message in mid Nov 23 asking to arieate my wet lawn I decided to cancel my DD.

Theiroperative, Darren, did a great job of aerating, scarification and spraytreating our lawn. He was hard working, genial and very competent

Less than 1 star! … terrible company to deal with unprofessional in their approach, lied about invoicing. Rude voice mail left saying I owed for Ist treatment when I have been waiting 4months for them to contact me re: invoice. No invoice showing on customer portal until today!

. DO NOT USE THIS COMPANY!!

Very disappointed customer. Front lawn grass is looking dreadful this year. I pay for all the treatments throughout the year. This year is he worst ever. I have contacted them 3 times to rectify the problem, but they just ignore me. I have lodged a complaint , but again , no response.

Happy with the frequency they turned up and advice given however poor results. Lawn is 7 years old and has been absolutely covered in moss and looks discussing.
Looks like the moss treatment hasn’t worked and now I’m frustrated and spending additional money to try and revive. Think I’ll stop paying and try myself. Disappointed in the results.

Their systems are all IT based, they are completely unresponsive when you are not able to meet their requirements. Their chat line is hidden at the bottom right hand corner of their www with NO indication as to what it is. They restrict your capacity to get in touch. There is NO communication between departments. You get automated responses which then never lead to an actual response to the queries. There is no timeliness in their approach. It’s basically like the David Williams sketch “computer says no!” The ONLY way is to phone them, have all your details to hand and wait for someone to answer - the person at that end of the phone is actually a helpful and responsive human - such a shock!
Find someone local is the best solution. It will cost you less and save a lot of wasted time trying to get their systems to respond to you - because basically they just don’t; or IF they do, it is well after when you need them to. AVOID!!!

We had green thumb for a few years, the garden did improve and it looked better than the neighbours, however the last year they have been awful. They don’t turn up when they say they are and they have ruined my grass. I cancelled my subscription in pure frustration, safe to say they didn’t care and let me leave.

This was Nottingham

Tried three times to get someone to ring us back from Green Thumb. No one bothered so we gave up in the end. If this is their customer service, I'm glad we didn't bother. They clearly don't need the business! Have now gone elsewhere.

Absolute disgrace of a company total thieves!!

Took payments for eight months and no work has been carried out.... Still waiting for a refund.

Customer service team don't care at all.

STAY AWAY FROM GREEN THUMB.

I had had a contract with Green Thumb for several years but had increasingly felt that their treatments were poor and a waste of money. Last Summer they scarified my lawn and destroyed it. A staff member came and assured me it would look wonderful in the spring (ie now). I wasn’t convinced and stopped my direct debit payments but had to pay about £72 to get them off my back. This spring 80% of my lawn is dead; just long strands of straw, so I have had to pay a gardener £85 to rescue it by raking and mowing the dead grass, reseeding and covering with lawn topsoil.

I requested an appointment as a new customer via their website and was told my local Greenthumb team would "reach out" to me to arrange an appointment to visit and provide a quote. Unfortunately I'm still waiting so won't be bothering now. If they're this unreliable with new customers, it doesnt bode well for any future work.

I really wish we had read the reviews here before paying for all our treatments. Admittedly our grass had started to look really healthy, until November when the scarification process left us with a very badly damaged lawn that was mainly just mud rather than grass, not to mention the absolute mess that they left behind afterwards. After almost 4 months of going back and forth we finally got Greenthumb to agree to get our grass reseeded as a ‘gesture of goodwill.’ Conveniently the damage was then blamed on leather jackets, despite there being no evidence and the damage not being consistent of leather jacket damage. We naively paid for the leather jacket treatment but sought other advice from a local company who advised it was not leather jackets but the scarification that caused the damage. I have terminated our contract and asked for a refund of the months we have paid for since November, this has been declined and we have been advised to ‘look out for cranefly’s in the summer’ - complete waste of money, and the grass seed that was applied did absolutely nothing.

Shocking, sent me a bill that by their own admission didn’t add up and I had paid every invoice! So when I emailed them to contact me as I could not get through they called me back 5 weeks later!!!!! I said I don’t owe anything and can you tell me what it’s from there reply was “ was a couple of years ago”
I said can you cancel my subscription and the reply was your on hold anyway

Brighton
We thought Green Thumb was a professional lawn care company. This is not the case. We had leather jackets last spring and after telling them we had a problem they gave an additional treatment on the spring/summer visit. Whether this worked or not we do not know as the larvae hatch in May. As winter progressed this year we noticed the lawn was in an increasingly poor state, with moss and bare patches everywhere. We advised the company again of our problem only to be told that we should have had another treatment in October as this is when the dragon fly lay their eggs. We did not know this and were not advised by Green Thumb at the time I have subsequently found out that we should also have given our lawn a short cut at that time so that the eggs were more exposed for birds to eat. Our new lawn which is only three years old is now non existent.

I have been using Green Thumb for 3 years following a new lawn I had turfed. Moss started to appear from Autumn last year, by March there was no grass left and I have had to invest in a brand new lawn and topsoil. Green Thumb will take no responsibility blaming the acidity of the soil, leatherjackets or wet winter. Their treatment did absolutely nothing and the price increased 40% in that time. Very unprofessional and non existent customer service. My advice is stay well away!

We have been long standing customers of Green Thumb like many others that have reviewed on here. However the last few visits and treatments have destroyed our lawn. On phoning the immediate response was to simply tell us it could be leather jackets! We had followed the advice previously for two years with regards them and treated the lawn as advised with nematodes so are left both bemused and annoyed. Whatever the treatment in February was it has damaged our lawn in a significant way! Not the same company at all.

Maidstone Branch Scarification.
Booked scarification appointment today was timely, efficient and tidy. Yes, a bit messy with the wet ground but care taken, thorough job and excellent service from Dave and Lewis.
Thank you Colin