The Drop Recensioni 

317
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Have been placing orders for many years as you can pretty much create what you want. Have always been quick efficient and suits are great quality

Valutata 5 stelle su 5

Absolutely loved the full end to end experience of purchasing a suit from The Drop! Myself and friends were looking for fully bespoke suits for an upcoming wedding and got seriously lucky coming acros... Leggi di più

Valutata 5 stelle su 5

This is the 2nd time I've bought a suit from The Drop: I'm pleased I returned, as it didn't disappoint. The quality of my last suit was excellent; it still looks in perfect condition 8 years later des... Leggi di più

Valutata 5 stelle su 5

First class service even during these difficult times. Interactive service by email made the process easy. Don’t worry about measurements online because they are very accurate. My suit arrived in top... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

317 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(317)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Never had a suit fit better.

Never had a suit fit better for a price this good. Plus, top class service from the team to ensure my suits turned out exactly as I wanted them, which I normally would never get when buying clothes online. What more can you ask for?!

14 giugno 2019
Non scritta su invito
Valutata 5 stelle su 5

Great service

This is my third order from the drop, every time the service and quality has been excellent. I will order again.

14 giugno 2019
Non scritta su invito
Valutata 5 stelle su 5

An amazing business

An amazing business. Highly affordable customised suit and the quality is also there. Customer service is great and they help with your measurements as well. My order arrived in good time and fit perfectly. If I need a customised suit again I know where I’m going! Can’t find a single fault!

11 giugno 2019
Non scritta su invito
Valutata 5 stelle su 5

I was looking for a made to measure…

I was looking for a made to measure three piece suit for my wedding at a competitive price. Really happy with the end result. The fit and quality is exceptional, and a minor hiccup with the waistcoat was rectified smoothly and in plenty of time. Jeremy and Jonathan have been great throughout!

31 maggio 2019
Non scritta su invito
Valutata 5 stelle su 5

Outstanding service and quality

I am very impressed with the quality and fit of my suit! As I am very tall, it is usually difficult for me to find a suit that is long enough and at the same time not too wide. It only took me a few minutes to take my measurements and The Drop used them to make a perfectly fitting suit!
There were some troubles with my delivery (which was DHL's fault and not The Drop's) and throughout the whole situation the communication with Jonathan was outstanding and he managed to resolve the issue quickly!
I already look forward to designing and ordering my next suit!

14 maggio 2019
Non scritta su invito
Valutata 5 stelle su 5

Awesome service and Suite

Great service, I asked these guys for a promise of delivery on time and they were on point. The quality is fantastic and I will be staying on file to have more suites made by theDrop. Great communication throughout and effortless process for what can be a pain getting a suite to fit me being a big guy. These guys rock
Thank you
Jamie

14 maggio 2019
Non scritta su invito
Valutata 4 stelle su 5

Getting a good result from an online…

Getting a good result from an online tailor requires a degree of patience. You have to ensure that your measurements are accurate and that you communicate your fit preferences to the company clearly, preferably with the aid of photos. The first suit you buy will usually require a few modifications at a local alterations tailor, but once your stats are dialled in properly, future orders should be much easier. I've bought two suits from The Drop and found them easy to deal with and responsive, but it would be nice if they could offer a wider range of materials and options - where's the linen for summer or the tweed for winter? And why doesn't the engine allow you to specify half or full canvas more easily? But this is nit-picking, and hopefully as the company grows these things will develop.

6 maggio 2019
Non scritta su invito
Logo di The Drop

Risposta di The Drop

Hey Jonathan
Thanks so much for your feedback. We're working hard to improve the experience and will put these into our plan for 2019.
The Drop team

Valutata 1 stelle su 5

I brought a costumed suit with express

I brought a costumed suit with express delivery and it came late. I have waited longer and when it came it was made from a very poor material, you can see through jacket. I am very despondent from quality. I had to buy another one because i can wear it.
I am not recording.
One star is to much

1 maggio 2019
Non scritta su invito
Logo di The Drop

Risposta di The Drop

Hi Cristian,

We are really sorry that things did not work out here for you. I can see that it came a couple of days late and that we carried out some same day alterations and refunded half the cost of the jacket as a gesture of goodwill, but I'll reach out to you privately to see if there is anything else we can do to try and resolve things for you. We've also removed this particular fabric from our range due to the quality issue you have mentioned.

I wish you all the best.

The Drop team

Valutata 4 stelle su 5

After a bit of a shaky start the guys…

After a bit of a shaky start the guys at the Drop have done exactly what they said. We ordered 4 suits and all the suits fit really well.
Many thanks to Jonathan and Jeremy at the Drop.
Kind Regards

30 aprile 2019
Non scritta su invito
Logo di The Drop

Risposta di The Drop

Hi Mr Wheeler,

So pleased we managed to get this all sorted out for the big day!
Enjoy the suits and we hope to see you again soon.

from The Drop team

Valutata 5 stelle su 5

Simply brilliant

Just tried on my two piece and THANK YOU it couldn't have fitted any better. Well worth the wait and the team kept me up to date during the production part. Absolutely delighted and for years i've been wasting money elsewhere. One of my close friends is getting married later this year and will be recommending the drop.

29 aprile 2019
Non scritta su invito
Valutata 4 stelle su 5

Jury's out...

Having originally posted a negative review - got a phone call from Jonathan - who apologised profusely.
There still seems to be an issue with their listed phone number which they need to sort but having spoken to him - it would appear these guys are legit and do what they say they do.
Waiting for the suit to arrive...

24 aprile 2019
Non scritta su invito
Logo di The Drop

Risposta di The Drop

Hi Cameron,

Thanks for your time earlier and really sorry about the mix-up here. We're looking forward to making your suit and delivering it to you in a couple of weeks.

The Drop team

Valutata 5 stelle su 5

Incredible customer service and product knowledge. My go-to place for bespoke suits in London.

Absolutely loved the full end to end experience of purchasing a suit from The Drop! Myself and friends were looking for fully bespoke suits for an upcoming wedding and got seriously lucky coming across this company. The whole team made us feel very welcome and completely blew us away with their product knowledge. We were able to order exactly what we wanted, both quality and style, at such a great price. Cannot recommend highly enough and we will definitely be back.

15 aprile 2019
Non scritta su invito

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