The Drop Recensioni 

317
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Have been placing orders for many years as you can pretty much create what you want. Have always been quick efficient and suits are great quality

Valutata 5 stelle su 5

Absolutely loved the full end to end experience of purchasing a suit from The Drop! Myself and friends were looking for fully bespoke suits for an upcoming wedding and got seriously lucky coming acros... Leggi di più

Valutata 5 stelle su 5

This is the 2nd time I've bought a suit from The Drop: I'm pleased I returned, as it didn't disappoint. The quality of my last suit was excellent; it still looks in perfect condition 8 years later des... Leggi di più

Valutata 5 stelle su 5

First class service even during these difficult times. Interactive service by email made the process easy. Don’t worry about measurements online because they are very accurate. My suit arrived in top... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

317 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(317)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Really good experience with The Drop

Really good experience. I ordered a three-piece tux for my wedding this year as I usually struggle to find suits that fit off the peg and was very happy with the quality and fit and looked the part on the big day. Hope to be back to buy more suits for work.

15 aprile 2026
Non scritta su invito
Valutata 3 stelle su 5

Delays and lack of comms for our wedding suit - disappointed

Having had the recent response, I don't want any business to suffer. I was frustrated by the lack of comms which Jon has recognised and obviously there were some mis-understandings. I hope that this business manages to sort out its supplier issues as it is obvious that we were unusually unlucky with this company as it has so many previous positive reviews.
What I was most disappointed with was there seemed to be little appreciation that this is for such an important occasion, and we never had any proactive contact although Jon did always reply when my partner contacted him. But it was down to my partner to keep chasing and we felt in the dark with progress. We were told he was 'one of 19 in a queue' which wasn't very reassuring. On the one positive side, it has now arrived although in a tiny box and very creased although it does fits well thankfully. It's just a shame that the whole experience has been utterly stressful and we would have just appreciated honesty from the start. And we are still without the waistcoat...

2 giugno 2026
Non scritta su invito
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Risposta di The Drop

Hi Pip

Thank you for your feedback.

Firstly, I would like to sincerely apologise for the frustration and stress caused by the delays and uncertainty surrounding your fiancé's wedding suit order. We fully appreciate how important wedding attire is, and I am genuinely sorry that the experience did not meet the standards we aim to provide.

Unfortunately, we encountered unexpected supply-chain issues during this period, which affected a handful of orders, including yours. While many businesses have faced similar challenges in recent months, I completely appreciate that this is of little comfort when you are waiting for an important order. Whilst this explains the delays, it does not excuse the lack of clear and proactive communication on our part, and I accept that we should have kept you better informed throughout the process.

I would, however, like to clarify a couple of points for accuracy. Our standard delivery timeframe for bespoke suits is approximately 5 weeks from the point that measurements are confirmed. We do offer an express 3-week option but this was not selected at checkout. In this case, we had measurements confirmed on the 9th of April and the suit itself was delivered 2 and half weeks later than it should have been. The overall delay arose before production could begin due to the supplier issues mentioned above.

I would also like to clarify that our suits are not marketed as British-made. We have always been transparent that production takes place overseas, allowing us to offer a fully bespoke garment at a more accessible price point whilst maintaining the quality, craftsmanship and fit that our customers expect.

That said, we completely understand your disappointment, particularly given the importance of the occasion and the fact that you felt you had to repeatedly chase for updates. For that, we am genuinely sorry. Since experiencing these supply-chain issues, we have worked hard to resolve them and have now successfully got our production and delivery schedules back on track to provide the level of service our customers rightly expect.

I am, however, very pleased to hear that the suit fits well and meets your expectations. Thank you again for your feedback and for your patience throughout what has undoubtedly been a frustrating experience. We wish you both all the very best wishes for the big day.

The Drop Team

Valutata 5 stelle su 5

My 2nd suit from them – just as excellent as my previous one

This is the 2nd time I've bought a suit from The Drop: I'm pleased I returned, as it didn't disappoint. The quality of my last suit was excellent; it still looks in perfect condition 8 years later despite regular use. This time I bought a 3-piece suit and a separate jacket: all look and feel great. The best part is having a fully made-to-measure suit for such a good price: it makes you feel so different to have it fit your body exactly!

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely thrilled

Absolutely thrilled! Since 2020, I've been a loyal customer, purchasing multiple shirts and three suits. The quality of the cotton and wool fabrics never fails to impress. Jonathan consistently offers excellent support and quick responses.

19 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience, Great communications, Great suit

I wasn’t sure how this was going to go as had never ordered a made to measure suit online before. However, I can honestly say that it was far easier than I thought it would be and with the great communications with Jon the whole process was seamless (no pun intended) !

The suit fitted perfectly and was great quality.

I will be ordering again in the future.

Thanks Jon ! 😊

19 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great wedding tuxedos!

Jon, and The Drop were incredibly helpful in organising my groomsmen's wedding tuxedos. With 6 groomsmen spread across three countries (UK, UAE, and Australia), I was initially concerned about potential delays or issues with alterations. However, Jon managed all communications with no issues. The tuxedos were really excellent quality, fitting each groomsman perfectly despite varying body shapes, and they all arrived on time. The customer service was outstanding from start to finish. Highly recommended!

10 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service!

Jonathan at the drop was super helpful & accommodating to our needs and nothing was too much trouble. Great customer service from start to finish! We ordered suits for our wedding and they arrived on time & turned out great!

15 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Very happy

Very happy! I have been a customer since 2020, i bought several shirts and 3 suits. Always very happy, the fabrics, cotton and wool, are very high quality. Jonathan is very responsive and supportive.

4 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Really happy with my wedding suits

Really happy with my wedding suits. Ordered 5 for me and my groomsmen and they arrived in just under 3 weeks all fitting perfectly. The service was very helpful throughout and the measurement guide easy to follow.
Will be back for work suits soon

4 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Wonderful experience throughout

Wonderful experience throughout. Reached out to the guys at The Drop in Feb to get some suits for the big day. I had left it very last minute and they managed to turn them around in just over 2 weeks. They guided me through the at home measurement process and the suits came back fitting perfectly. Really friendly and proactive service too. I also had lots of lovely compliments from my guests which was a massive bonus. Thanks so much

25 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Thoroughly recommend The Drop

I have had about 6 suits from the Drop over the past few years. I have never been disappointed with either the fit or the service.
The team were on hand initially to help me take my own measurements which made the process really quite easy.
Highly recommended and will always buy my suits from The Drop.

15 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Perfect fit and very good quality

I have ordered 2 suits now from The Drop (1 for my wedding and another for work). Both suits arrived fitting perfectly and without any need for adjustments. Also really happy with the quality. Great suits at a great price.

2 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Perfect suit. Great service

I bought a light suit from these guys for a wedding and it was spot on. They helped me pick out the right style and with my measurements, delivered a perfectly fitting suit a few weeks later! No need for any tweaks. Super happy with how it turned out!

27 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great quality suit and brilliant service

I purchased a three-piece navy suit along with a blazer. The ordering process was seamless and I am really impressed that the suit fit first time without needing any alterations to it. I will definitely be ordering again in the future as The Drop provides great suits at a great price.

8 settembre 2023
Non scritta su invito

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