The Drop Recensioni 

317
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Have been placing orders for many years as you can pretty much create what you want. Have always been quick efficient and suits are great quality

Valutata 5 stelle su 5

Absolutely loved the full end to end experience of purchasing a suit from The Drop! Myself and friends were looking for fully bespoke suits for an upcoming wedding and got seriously lucky coming acros... Leggi di più

Valutata 5 stelle su 5

This is the 2nd time I've bought a suit from The Drop: I'm pleased I returned, as it didn't disappoint. The quality of my last suit was excellent; it still looks in perfect condition 8 years later des... Leggi di più

Valutata 5 stelle su 5

First class service even during these difficult times. Interactive service by email made the process easy. Don’t worry about measurements online because they are very accurate. My suit arrived in top... Leggi di più

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Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

317 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(317)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The Drop excellent service

I contacted the Drop and got swatches requested immediately. I then met them and got measured and asked for a couple of additional features for my suit. About 8 weeks later . I received the suit and it was a perfect fit. I ordered my second suit and have received it again a perfect fit.

10 ottobre 2019
Non scritta su invito
Logo di The Drop

Risposta di The Drop

Hi Peter,

So pleased to hear you were happy with the product service and apologies for the delays we had a few months back.

Hope to see you again soon.

The Drop team

Valutata 1 stelle su 5

Cheap Chinese marketplace re-seller

Very poor customer service, poor quality. Bought a suit a just under a year ago. The suit was the wrong color, did not fit, and generally wasn't what was advertised. Found it on a Chinese marketplace for 1/10 of the price they are charging. Be careful with these people. Seems to me they just send you the cheap china suits and then provide tailoring services. Not whats advertised on their website. Never got the money back.
Oh and guys if you want the suit back, still have it in a box, not used, because it looks and feels cheap.

13 settembre 2019
Non scritta su invito
Logo di The Drop

Risposta di The Drop

Hi Justas,

We're really sorry to hear that you weren't happy with your experience and your suit from The Drop.

We work with some of the best tailors and manufacturers in the world, who also produce for very well-known luxury brands. We aim to deliver a premium quality, bespoke suit for a fraction of the price that you may pay elsewhere. We tend to make them based on some ideas that our customers give us and we then offer to cover the cost of alterations if the fit isn't quite right. We're very sorry that the quality was not up to standard.

I note that you bought about a year ago from us - we've made a lot of improvements since then in terms of our quality and fit and have also hired more people to support with customer service.

I've just checked and we did send a message trying to resolve this at the time but we'll reach out again to see if there's anything we can do to make this right.

Many thanks

The Drop team

Valutata 5 stelle su 5

The easiest tailored suit you will buy !!

The Drop make buying a great quality, tailored suit an absolute breeze!

From start to finish the process has been hassle free with great communication from the team at The Drop. The suit fits perfectly and looks incredible!

The process and guides to measuring are very simple and easy to follow.

This will be the first of many suits from this company, Great job guys and girls.

5 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Best Morning suit for my wedding

I ordered my three piece morning suit for my wedding through The Drop. I was very particular about the suit I wanted but they absolutely delivered. It was a perfect fit and everyone commented how amazing the morning suit was.
The team were great for customer service and the product is amazing. Have told all my friends to try these guys if they ever need a suit.

4 settembre 2019
Non scritta su invito
Valutata 1 stelle su 5

Won’t be using them again

Next time I am going to save myself money and get a suit at the same price that doesn’t use cheap materials and is well fitted straight away. Told they didn’t have the waistcoat I wanted and paid for on the website so gave me alternative, great start. All clothes required tailoring which is a hassle. I was refunded this. Save yourself £50 on the express shipping as it will show late. This was refunded also after showing it arrived late. DO NOT BUY THIER TROUSERS especially at £100, you can get the same ones cheaper literally anywhere for a fraction of the price. Wasn’t allowed to return the trousers which hadn’t been tailored so really disappointing excuse from them. Honestly go to a shop and buy a proper suit and save yourself the headache this company nearly ruined a very special occasion for me if it wasn’t for me chasing them up and doing their job. All materials were sourced from China as well so not the best materials. Pink jacket was nice and waistcoat ended up fine after tailoring. Trousers were a complete ripoff so I’d avoid these if you still want to buy from them. Won’t be using them again. Best to avoid online all together for such a big investment.

30 agosto 2019
Non scritta su invito
Logo di The Drop

Risposta di The Drop

Hi Jagdeep,

We're really sorry that you didn't have a good experience with us, starting with the lack of availability of the original waistcoat fabric you chose, followed by the delays and finally the fit. We do expect to need to carry out some alterations and cover the cost of these as we offered to do for you. We source our materials in Australia and produce our clothing across the Far East in the same factories used by a number of high-end, household brands.

We do fulfil our promise of a great quality, affordable custom suit the vast majority of the time and we regret that things did not work out for you. We're constantly making improvements in our fabric, workmanship and service so that we can avoid these mistakes in future.

Best wishes

The Drop team

Valutata 5 stelle su 5

I've used the The Drop twice now!

I've used the The Drop twice now, and both times I've been really satisfied with the results! they've come a long way since my first order in early 2018, good to see they continue to improve and innovate. For this price point you can't find a better alternative!

30 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

I was very hesitant to order suits from…

I was very hesitant to order suits from here at first as I've never ordered suits online before but I thought I would give it go. My big concern was that I would get the measurements wrong and that I would have to go through a long process of then getting the suits modified, I couldn't of been more wrong. After speaking with Jeremy and watching the videos on the website I got the reassurance that I needed and ordered the suits. I didn't get the express shipping as I don't need them until later in the year but ordered now to be on the safe side as I hadn't used this company before. I got a phone call 3 weeks later, Jonathan was very apologetic that my suits would be delivered later than expected and he gave me a good explanation as to why (needed more material) and gave me an ETA.
My suits arrived on Saturday, the fit could not be more perfect, they look great. Yes they were later than expected but the result was definitely worth waiting that little bit longer.

20 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

5 stars not enough!

Was doubtful the fit would be good, but honestly I’ve never looked better! High quality too - and delivered so fast!

18 agosto 2019
Non scritta su invito
Valutata 4 stelle su 5

Personal service when it counts..

There had been a hiccup with my trying to place an order but i've just been contacted by Jonathan who's confirmed he'll handle my order personally....great customer service !

Can't wait to see the suit..

15 agosto 2019
Non scritta su invito
Valutata 4 stelle su 5

Really pleased with suit

Great company, really liked the outcome of the suit. It came back surprisingly accurate in terms of fit and shape. Only had to make a small alteration to the waist which is to be expected. Very happy with the product and would likely buy more in the future

7 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service and a brilliant suit

Great service from the whole team at The Drop. I was a bit hesitant to use them at first being online only, but I spoke to Prince and Jeremy extensively before ordering to discuss everything from the design to the cloth. They were extremely helpful and very accessible. Once the order was placed, they finalised all the design and colour choices before making the suit. I received the suit exactly when expected, however the design of the waistcoat was different to the one I had selected. After sending an email, Jonathan was fantastic in getting the team to get the correct waistcoat out to me in 2 weeks and with plenty of time to spare for my brothers wedding. Wonderful client experience and service, and highly recommend to anyone looking to use them. The suit is brilliant too, one of the best fitting blazers I have and probably the most comfortable trousers.

6 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

Ordered 5 suits for my wedding

Ordered 5 suits for my wedding, very happy with the suits.
Some changes were made after as i wanted it perfect for the bid day. These changed were then refunded by the drop to cover the cost.
A great service

5 agosto 2019
Non scritta su invito

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