/// The Courier Guy /// Worldwide Express Recensioni 

I was asked to pay an additional R500 two hours after already paying R170 for an agreed upon courier service.

Their excuse was 'new policy' for that pickup location. SURELY that is discussed before the first payment?

When asking for a refund considering it's almost triple the price which is expensive. I now need to jump through hoops to get my money back. I must provide a Letter for reasoning, banks statements, ID, etc.

So quick to take my money but they make me work for it to get it back because THEY have issues with frauds.

I spoke to support who seemed understanding and apologetic about the new policy and having to charge me more but gave the option of paying the surcharge or they can't help...

If i didn't know any better the 'new policy for that location' is to try make more money considering it is a vehicle licensing establishment. Where important documents are issued that people need to legally abide by the law so they will just 'cough it up'. Penny snatchers I tell you.

They damaged my parcel. Plus 3 perfumes were stolen from the package. When you now tell them about the damages and the packages they ask you all kinds of questions so as to remove themselves from taking responsibility. It's obvious that someone mishandled my parcel and tampered with it... I am so disappointed. Very bad service from the agents.

Appreciation post:

I use The courier guy all the time for both myself and my business.

Their service offering is vast, the delivery timing is excellent, I could not recommend them enough. Very rarely have I experienced any issues.

Thank you for your fabulous service

I've always had a good experience with the Courier Guy, specifically Cape Town. I cannot speak for other regions as all operate differently when it comes to customer service. Cape Town are the best, I've been dealing with them for years and to be honest, had no issues with them. If they unable to collect or deliver on the day, communication will be sent out as unforeseen events does occur and we are all human, but cannot rate based on your mood for the day as some people will rate according to how they feel on that day and need someone take their frustrations out on.

These Guys will damage your parcel and refer you to the T&C's when they absolve themselves. Have wasted alot time trying to resolve amicably.

Very poor care is taken!

What a shame...

❤️ A big thanks to The Courier Guy and Makro for their excellent service. I ordered online and it came hassle-free and even faster than what was expected. Makro and The Courier Guy makes a perfect team. Thanks guys much appreciated.

I signed up my first delivery as an express parcel. The actual charge was double what the 'quick' quote was, then a further 'small sum' of money went from my prepaid account. No explanation was given even when I wrote to them. My parcel sat with them (my 'express paid for parcel') four days before it was delivered to its destination - a cpt to cpt local destination. I tried contacting them (this was the worst part of my business dealings) and went from pillar to post. They'd say that they will escalate things, then the escalated contact made me repeat info, and they'd say they're escalating it, and the new person needed a repeat or it lead to a dead end. Over 20 emails later, nobody EVER got back to me about anything, i thought that they had lost my parcel when it came to four days of an express parcel. After things resolved and my parcel miraculously found its way to where it was needed, I got bombarded with more circular emails, also those who (had not) helped me before by escalating to other escalators. Worse business dealings I have EVER had and I used to sell oon Amazon and Ebay. Never again.

Over the last 18 months I have received many successful, on-time deliveries from Courierguy. Credit, where credit is due - these guys deliver! Literally.
I am also lucky to have really friendly delivery guys at the depot near me and I enjoy chatting with them when they visit.

For the second time I’ve used the overnight service to get my parcel delivered quicker from Gauteng to the Western Cape. When I phoned my local Courier Guy pick up zone the day afrer, the let me know that my parcel is still in Pretoria where the order parcel was collected the day before. What’s the use of giving an overnight option if the parcel stays at the same location overnight? Anyway, the lady at the local branch said that the overnight service only applies to regional deliveries. Why then have the option on your website to book the overnight option from Gauteng to the Western Cape, pay over R700 just to let you know that the option does not really apply. My expected date of delivery is 4 days from the collection date.

I am writing to express my complete dissatisfaction with Courier Guy. As a first-time customer, my experience has been thoroughly disappointing and unacceptable.

My parcel, which was sent under waybill number NB7RWQ, was expertly packaged with high-quality protective materials. Despite this, it arrived not only late, despite my having paid for early delivery, but also significantly damaged in three distinct places. This clearly indicates mishandling on the part of Courier Guy.

The customer service response to my complaints has been equally frustrating. I received unsympathetic, generic responses and was informed that the issue would be investigated internally by checking CCTV and speaking with staff. This approach is highly convenient for Courier Guy, offering me, the customer, no real transparency or independent recourse.

It is evident that there is a serious lack of accountability and customer focus at Courier Guy. The processes in place benefit the company and leave customers helpless and without a voice. Due to this experience, I have decided that I will not use their services ever again, and I caution others to consider this before choosing Courier Guy for their shipping needs.

Also, your support email doesn't work?!

My parcel had to be sent from Airport Durban (SA) to Plettenberg. Unfortunately the courier didn’t receive the package because my female name was used on the package and I used the name of my husband. Therefore the package got later tp Plettenberg than I hoped. Because we were on holidays and travelling around we stayed too short in Plettenberg to receive the package. Nordin , from the branch in Plettenberg, helped us very good and contacted us several times. At last he send it to our addres in Cape Town. We are very thankful with his kind care for the package and we will thank him again for his wonderful help and good care of our belongings!

I am really disappointed in the courier guy, my parcel is 5 days late. And this never happened, only to find out my parcel might be under unidentified items. They don't even contact me to locate my parcel. I had to contact them

Good Day,

I hope this message finds you well. I wanted to take a moment to express my appreciation for the outstanding service I received at your Paarl Branch from Clint and Chantel.

They were incredibly helpful, taking the time to explain and demonstrate the various apps that integrate with Pudo and the Courier Guy. They showed me how the Pudo app works seamlessly with other platforms, as well as its integration with online stores, making sending and receiving packages even more convenient. They also demonstrated how the Courier Guy service connects with other apps to track and manage deliveries.

What impressed me most was the thoughtful tips they offered for sending and receiving packages. They guided me through optimal packaging techniques, explained the various delivery options, and provided tips for ensuring safe and timely deliveries. They also took the time to explain different pricing structures and how to choose the best service based on timing and requirements.

While I was already familiar with the Courier Guy service, Clint and Chantel elevated my experience by providing in-depth insights into all the available features and making sure I understood every detail. Their knowledge and attention to detail were truly impressive, and I felt as though I received top-class service.

Their professionalism, helpfulness, and expertise made a significant difference in my experience, and I am truly grateful for their efforts. Please pass on my thanks to them.

Mishkaat

Poor service and lack of technology skills, I was supposed to receive online parcel on the 21st Dec 2024 after ordering on the 17th Dec, was not delivered, yet the full address was given when ordering online. Very disappointed with their service. They are not technology ready. They should give other courier companies a chance because they don't know what they are doing? It's a mixed up of parcels with addresses. They must shut down

TCG lost my delivery, and gave me somone else's package.
It seems that the barcode that they attached to the package was associated with me, but the package was not. So they gave me someone else's package, and my package to somone else. After multiple calls from me and the sender, the issue was never resolved, even though they took the package back. Tracking number BOBTGH4XH.

Courier services rise like mushrooms, but only a few truly know what they are doing.
The Courier Guy is one of them.
Having invested in dispatch/delivery points in the most remote places (whether a kiosk or locker), the Courier Guy can deliver quickly and reliably. Their staff is amazing and always super friendly.
I normally receive a parcel sent via the Courier Guy within 72 hours at the latest. Of course, during peak season (anything between November and the end of December), it might take a bit longer.
No matter the product I order, whether perishable food items or a big table, everything arrives in good order.

Keep up the good work!

The Courier Guy had a price increase the 1st of November. I have a small business, making toys and I have used them to collect my bales of ball fiber from JHB and deliver in Pongola. At the end of May 2024, I paid R762 for a bale of 23.1kg. On 19 November 2024, I had to pay R1625 for a bale of 21kg. This is a 100%+ increase from last time. I have contacted them with no luck at all. They say this is the price on their system and they cannot do anything. This increase means that I basically have to double my prices, which will kill my business.