/// The Courier Guy /// Worldwide Express Recensioni 

The first incident they actually delivered my laptop at the wrong adresss never called never confirmed , luckily the people were honest people and I got it back . The second time they went to the wrong again never confirmed by call , they just went with my parcel again . I had to wait again .

Great courier 90% of the time, but when it goes wrong they make the client feel that we made the mistake, they do not go out of their way to fix it and they pat themselves on the back when they fixed their mistakes thinking they are amazing. I've been a client for more than 10 years thinking it would mean something but they do not care.

This is supposed to be a door to door service buy the driver called be to meet him at the complex had to walk for good 40 mins and I wasn't feeling well he just hanged up when I was about to tell him

Parcel sent from jhb to PE via Vryburg on Monday went back to jhb leaves jhb again at 8:30am on Thursdays on Friday @ 7:30am parcel still not in PE @ their depot... Very disappointing

They don't deliver on time and there's no communication as to why even after lodging a complaint so unhappy with The Courierguy.

The list of complaints is so long with The Courier Guy I will have to cut it down to the most recent frustrations. The worst part is that their staff are:

1. Totally abrupt, totally untrained in customer relations, and totally incompetent. All of them.
2. None of them know what they are doing, and none of them take responsibility for anything.

I ordered what they call stationery boxes. One was short, and I've sent more than 20 emails explaining the issue and even offering solutions. None of them acknowledge it or come up with ANY solutions. I can barely get a reply, and when they do respond, it's nothing useful.

Before the order even arrived, it was totally late. No apology, no explanation, nothing. The box quality is total crap as well.

It's so frustrating working with these clowns. For anyone reading this, do yourself a favour—because this is one of hundreds of complaints, lots more serious as well—save yourself the frustration and pain and use someone else.

My business has been with this shocking courier company for over 20 years- since it was sold last year, they go out of their way to provide terrible service- they DO NOT listen to their customers and don't care about retaining clients- They over charge by incorrect parcel measurements and have zero idea about customer care and retention- what a shame!!

Absolute terrible service. The only reason The Courier Guy is still operating, is due to the fact that online companies like to use them...otherwise, it would have went under water long ago. The main problem I have with them, is their staff. Their drivers have the tendency to lie and say they were at your premises and there was no one at home. This occurs on a regular basis with people all over the country. They don't even make an effort to call, as if one must stand at your gate the whole day. Their office staff make you feel as if you are a burden when you ask questions relating to you expected delivery. I would NEVER want to interact with this Company, but as I have mentioned; online companies like to use them to deliver online purchases.

Driver is so unprofessional. He said he doesn’t have airtime to call me directly. He called using whatsap and returned yesterday because my wifi was slow. Today he also called with WhatsApp. I had to wait for him to do whatever he was doing at the hospital. Very poor service. I don’t know whether it’s specifically Capetown drivers.

The bad experience I have with this company is cost not only to me mentally but also financially. I ordered an order that was supposed to be delivered yesterday but I never got my order even although on their website it says "delivery attempt failed". There had not been any communication from the company or the driver responsible for the delivery to say they are at my location I should come fetch my order. Bad service I would really have liked if I didn't even give a sing star.

I would recommend The Courier Guy for excellent service I received from them. They got my parcel to my boss by 07:20 am, He needed it urgently to complete a project in Durban. We are an account holder.

Cheryl Christie
Amtec Techniquip

My experience with the courier guy is bad beyond repair I was first scammed 900r from their stupid company yesterday I ordered them again to collect the parcel but their driver refuse to take it for whatever reason I paid 700r Wich I never got back their email service assistance is very bad I'm really disappointed this is a crook people company find other alternatives cause this company is a big failure just like their owners

🚨 WARNING: Irresponsible Courier Company – The Courier Guy
I am beyond disappointed with The Courier Guy and how they handled an incident caused by one of their drivers, Chenston, driving an Isuzu bakkie

Chenston drove into my parked vehicle, causing visible damage — and the incident was caught on video.

Despite several promises to cover the costs of repairs, Courier Guy and the driver have since gone completely silent, ignoring all further communication and failing to take accountability.

Chenston was on duty and acting under instruction from Courier Guy — meaning the company is directly responsible for the damage. Yet their complete lack of accountability and professionalism is appalling.

If you value your time, property, or peace of mind — think twice before using The Courier Guy. I will keep the public updated on legal progress.

@hellopeter_com The Courier Guy @couriercomplaints

📢 Please share this post — people deserve to know.

The courier guy is fast and reliable and affordable especialy customer support in benoni really really helpful and reliable

The courier guy Bellville -Absolute shocking service this afternoon, we came in asking for some guidance and assistance on packaging a Desktop PC we were treated with such a bad attitude and lack of any assistance we requested by both the staff and the lady manager, stay away, rather use another courier, myself and entire family will never use this outlet again, it is sad that some people can tarnish a national company like this..." we would like to handle your package" maybe more training on customer service is required for this to slogan to be understood ..... " THERE IS NO EXCUSE FOR BAD SERVICE"

This past Saturday I visited the The Courier Guy Crown Mines Depot, we had an exceptional service from Andani & his team. I must say we arrived late when they were about to close & we had issues with our account but man they were patient enough to help us sort our courier. I want to really say thank you Andani for going out of your way in helping us successfully process our parcels. Appreciated.

Crap, Worst delivery service in South Africa !!!

I recently used The Courier Guy to transport 10 parcels from Pinetown KZN to my factory in JHB. They were very light by size but large parcels. I was charged R7437-50 for this. The same sizing and cost for the 10 parcels quote from KARGO was R2189-32. Both were for normal Economy Delivery. What and absolute RIP OFF! When I tried to contact them, I was told I had to make use of their online email service which was absolutely useless and their staff need to go for elocution training. I am shocked that in this day and age people can charge 300 % more than their opposition.

Always 5 star with these people, had some delays at times, but understand the volume of parcels these people deal with on a daily basis. Always have received all my goods via these guys, without a slip. Just one or two day delay at times, but understand that, just a few years ago, a 2x day delivery from Gauteng to KZN for this cheap didn't happen.

The drivers and Sandton Ops team failed to follow my collection instructions and completely ignored them. I sent numerous emails to explain why the instructions needed to be followed, but they ignored me; as a result, my parcel could not be collected.