"I recently booked my travel arrangements through this agency, and Mr Waseem provided outstanding support from start to finish. He was extremely patient, explained all the ticket options clearly, help... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Got assisted with one of the staff named Miss Rebecca for flight booking, check-in and even seat selection. She helped me a lot during my booking and other procedures. Hope to book my flights again wi... Leggi di più
L'azienda ha risposto
I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... Leggi di più
L'azienda ha risposto
Even though I initially booked the tickets for much lower price there was some mixup with the price shown in the website. Neo helped me out to book tickets afterwards. And Emily followed up afterward... Leggi di più
L'azienda ha risposto
4,2
Molto buono
139 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 23% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Thank you Emily for a prompt service.
Thank you Emily for a prompt service.
14 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was a great person she helped me…
Emily was a great person she helped me rlly fast with my tickets . Kind and respectful.
14 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Don't trust this company
Don't trust this company, they're scammers. I bought tickets twice through JetCost, and both times they stalled me and took my money. Don't believe them; they'll keep you waiting for two days to sell you a higher price, then call you two days later saying the tickets aren't available. They are fraudsters
14 luglio 2026
Non scritta su invito
Mr nio was fantastic help
13 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Good customer services but poor booking process
Good customer services. I have to be honest that the ticket booking is more expensive than what I expected because I had to pay more to upgrade to get the seats. So, I am not happy on this point.
12 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Agent Emily very helpful only problem…
Agent Emily very helpful only problem was late check-in didn’t allow me to get seats that I wanted.
11 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Paid reviews don't trust on them they…
Paid reviews don't trust on them they all are scammers
19 giugno 2026
Non scritta su invito
I would appreciate Rebbeca with the…
I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked empathy. And I decided to proceed with cancellation. Then Rebecca called me made the situation ease for all of us . I believe the management need to set Rebecca as a good example how she lets the reviews for their agency turn from negative to positive . She did her job brilliantly and went way further . I appreciate her willingness to make an effort . All the best Rebecca few people like her carry the reputation of the company on their shoulders . My refund was processed and I am hoping to receive my money soon
8 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Excellent customer service privided
Excellent customer service privided. Happy with the service 😊.
8 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Good experience with Neo thank you
Good experience with Neo thank you
7 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The sevice is really good and quick and…
The sevice is really good and quick and one of the staff Zoya helped me with check in. Would recommend them.
7 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Thank you Elina for a helping me …
Thank you Elina for a helping me checking in. Keep it up Elina and have a wonderful week xx.
4 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Sana was very helpful and made our…
Sana was very helpful and made our check-in process smooth and easy. She was patient, polite, and professional throughout. Thank you for the excellent service!
4 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The company has price discrepancies
The company has price discrepancies, i.e. what it says on the website is different, but in reality the price is much higher, in my case it was 65% higher than the base price.
The crew helps with check-in but then quickly asks for my opinion on my satisfaction, which is a bit strange.
3 luglio 2026
Non scritta su invito
I eventually received my refund, but the experience was unacceptable
I paid in full for four flight tickets after being told I would receive my e-tickets within 6–12 hours. When that deadline passed, I was told to wait 24 hours. After that, I was informed that there were no longer any seats available on the flight I had already paid for, and they would look for alternatives.
More than three days later, I still had not received a valid airline PNR or e-ticket. Despite repeated promises and multiple follow-ups, I was left without a confirmed booking.
Because of the continued delays and lack of a confirmed reservation, I had no choice but to escalate the matter with my bank.
Based on my experience, I cannot recommend this company. If you choose to book with them, I strongly advise ensuring you receive a confirmed airline booking and e-ticket as soon as possible.
Update: It has now been 17 days since I paid £2,400 for 4 tickets to Japan. I still have not received the tickets. The company also promised a full refund within 24–48 hours over a week ago, but no refund has been received. I am still waiting for a resolution and have had to pursue the matter through my credit card provider.
Update :
I have now(21st July)received the full refund, and I appreciate that the money has been returned. However, the overall experience was extremely stressful and time-consuming, and I do not believe customers should have to go through this process after paying for flight tickets.
This review reflects my personal experience from the initial booking through to the eventual refund.
29 giugno 2026
Ayesha is very helpful and very kind…
Ayesha is very helpful and very kind really happy for customer service thanks
1 luglio 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
good servise has been provided by Emily,
30 giugno 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Very helpful with the information…
Very helpful with the information provided I’m happy with everything
30 giugno 2026
Non scritta su invito
Risposta di Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
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