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Valutata 5 stelle su 5

Good products at a reasonable price. Really glad to have pollen filters in the Vent Axia . Lots of helpful information too.

Valutata 5 stelle su 5

The best customer service we’ve received all year. We mistakenly ordered the wrong filters for our Vent Axia machine and only discovered this after trying to insert them. We contacted The Air Shop and... Leggi di più

Valutata 5 stelle su 5

Ordered some replacement filters for my MVHR and had a bit of a delay due to a system issue. They were super quick to respond to my email though, and got the order sent out promptly after that. Also r... Leggi di più

Valutata 1 stelle su 5

Ordered on 24th, order note says 30th (Email trail says otherwise). Emailed to chase the order (No reply). Took two weeks to arrive and when arrived they are poor quality and two different filte... Leggi di più

Dettagli dell'azienda

  1. Fornitore di filtri dell'aria

Scritti dall'azienda

Indoor Air Quality Products and Advice for your home - helping relive allergies and improving health! MVHR Filters, Air Purifiers, Humidifiers and chemical free cleaning products.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

57 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Being charged to a subscription that I…

Being charged to a subscription that I had cancelled. I was only able to communicate by text. There is no phone number to call to speak with a customer respresentative. This site sucks!

23 aprile 2025
Non scritta su invito
Logo di The Air Shop

Risposta di The Air Shop

Good Morning, I am sorry you have had a bad experience with your subscription cancellation and I will look into this and come back to you. In regards to the contact number - on our site in the top right hand corner is our phone number 033 0223 6776. This should have also been showing on any order confirmations. I will be in touch very shortly. Regards, Michelle

Valutata 4 stelle su 5

Easy to use online shop & website.

Easy to use online shop & website.. quick & simple to order replacement filters for the unit.. good assistance if you're not sure which ones you need...

28 gennaio 2025
Non scritta su invito
Logo di The Air Shop

Risposta di The Air Shop

Thanks for the feedback! Always here to help

Valutata 1 stelle su 5

Find another supplier

Ordered on 24th, order note says 30th (Email trail says otherwise). Emailed to chase the order (No reply).

Took two weeks to arrive and when arrived they are poor quality and two different filters (Not advertised).

Will find another provider.

6 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

A badly managed corner shop

Absolutely appalling customer service.

I had to return an order because it was not the right one, having spent over 25% of the price of the order on shipping costs.

It has been a nightmare. And will have to report a fraude to the police because they don’t even answer my email.

They even asked me for my bank account details for a transfer, which is very unusual, alleging it would be faster. 10 days later, and multiple contact attempts, I am still waiting for my money and no word from The Air Shop.

Absolutely ridiculous, but what to expect from a company that stores its products in a regular storage place, like a regular person rather than a company?

Bunch of lazy interactions with overpromising and underdelivering.

This shows the level our great country has now become!

6 luglio 2023
Non scritta su invito
Logo di The Air Shop

Risposta di The Air Shop

Good Evening, thank you for your email. I am sorry to hear that you are not satisfied with your experience with the Air Shop. As a returning customer, I hope that you accept our apologies in the delay in refunding the incorrect filter that you ordered and know that this is not our normal service.

The refund has now been processed and confirmation will be emailed directly to you. For future reference, our company offices and warehouse are located on Market Road next door to the regular storage units.

Kind Regards.
The Air Shop

Valutata 1 stelle su 5

Quality not great

I received two different filters instead of a pair of the same ones for my Vent-Axia. The quality of the filters is not great. Customer service never got back to me.

16 giugno 2023
Non scritta su invito
Logo di The Air Shop

Risposta di The Air Shop

Hi - thank you for your review.
I am sorry that you are not satisfied with the products your have received from The Air Shop. All of our filters pairs have different grade filters. The higher grade is for the supply air - air coming into your home that your are breathing - and the lower grade is for the extract air, which is protecting the motor (high grade not required). There should have been a postcard with your delivery and all of this information is detailed on our website. All filters meet the current and required BS EN standards. I hope this information is clear. Thanks.

Valutata 5 stelle su 5

Great service - I recommended to others

Bought replacement filters for Vent-Axia MVHR. They were despatched promptly and came with a useful little card describing the different sorts of filters available and how to fit them. Great service - I recommended The Air Shop to my neighbours.

2 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

What’s not to like?

These guys are great. I bought the design package. Joe was very helpful navigating around a tricky retrofit project. In the end the cost came out half of what I had been quoted elsewhere.

4 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service

Ordered some replacement filters for my MVHR and had a bit of a delay due to a system issue. They were super quick to respond to my email though, and got the order sent out promptly after that. Also received extensive support and advice from the team regarding how to correctly install my filters, which was very much appreciated. Really happy - great service!

20 marzo 2023
Non scritta su invito

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