The AA Ireland Recensioni 1653

TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I just had a brilliant experience over the phone with an AA car insurance agent named AOIFE. Setting up/renewing insurance can usually be a bit of a headache, but she made it completely stress-free.... Leggi di più

Valutata 1 stelle su 5

If I could go below one star I would. Well done AA Ireland on winning the prize for the worst customer service, not just in Ireland, but in the entire world.Seven days trying to resolve what I believe... Leggi di più

Valutata 5 stelle su 5

Overall, AA has been so helpful and their insurance rate is the best. Customer Service is top-notch Analysis, they are the best. Why not join the best and reliable AA insurance company today.... Leggi di più

Valutata 5 stelle su 5

The agent I spoke with after my car broke down was very pleasant, professional and acted quickly. They removed most of the misery of responsibilities that come with handling a breakdown which helped m... Leggi di più

Dettagli dell'azienda

  1. Agenzia di assicurazioni auto
  2. Servizio auto
  3. Agenzia di assicurazioni per la casa
  4. Broker assicurativo
  5. Servizio di traino
  6. Azienda di assicurazioni per i viaggi

Informazioni su The AA Ireland

Scritti dall'azienda

AA Ireland - Protecting What Matters Most

At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.

As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.

What we offer

  • Car Insurance - compare multiple schemes to find the best deal for you
  • Home Insurance - protecting your home and everything in it
  • Travel Insurance - explore the world with confidence
  • Pet Insurance - comprehensive cover for your furry family members
  • AA Membership - 24/7 roadside assistance, plus great member rewards

Easy to manage, online

Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.

AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.

Be 💛 Safe.
The AA

Our Promise to You

Scritti dall'azienda

Ireland's Most Trusted Roadside & Insurance Brand
For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
Covers You, Not Just Your Car
Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
Easy to Manage, Always On Hand
Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.

Informazioni di contatto

AA Membership | Roadside Assistance

24/7 roadside assistance in Ireland. Covers you, not just your car.

4,3

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
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3 stelle
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Valutata 5 stelle su 5

Both Mick and Dara on my two occasions…

Both Mick and Dara on my two occasions dealing with road side assistance were the most friendly, and helpful and explained everything thoroughly. They really put my mind at ease and im extremely grateful for their help

27 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Exceptional customer service.

From my initial breakdown to the AA technician Darragh resolving our problem the service was exceptional.
It was my first time using my membership and I will never be without it as a result of an excellent experience with the AA team.

25 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

A rewarding experience.

I had to renew my car insurance and phoned to talk to an agent. After a short wait, it was a busy Friday, I got Cain. He was most efficient, getting the best deal available and processing everything smoothly with no delay. It was a rewarding experience.

24 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Lifesaver

Lifesaver. Live in the sticks, fella came within an hour and sorted the problem. You don’t know you need it until you need it.

24 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Every single time they change statement…

Every single time they change statement about quotation like they dont know what the exact price and sometimes if they dont find a way to talk they ll put on hold and disconnect cal .

25 aprile 2026
Non scritta su invito
Logo di The AA Ireland

Risposta di The AA Ireland

Madiha Akhtar,

We appreciate you sharing your concerns about our quotation process and call handling. We are reviewing these issues to improve our service.

If you'd like to discuss your experience further, please contact us at customerservice@theaa.ie or call us on 0818 667 788. We're here to help.

The AA Ireland Team

Valutata 1 stelle su 5

My car would not start 23/4/26

My car would not start 23/4/26 . I was due to work night duty .i phoned KIA Assist who turned out to be AA .( at aprox 6:30 pm ) I gave my details and was told 1/ 1.5 hours .
I later rang for update after 1:15 hrs and was told 25 mins . I rang in 25 min and was told 25 mins . The person in call centre showed had no empathy and was not responding helpful, then I Wd get elated text asking for review ect .
I had to burrow a car from someone to come to wk , I had to get someone to wait with my car .
The agent come and he cdnt start the car and made arrangements to put key in safe place for the car to be collected this am . I got a call in wk to ask was there another key or device on keyring as key cdnt open the dead car .only the key was left in the safe place , that personal had to leave . When I came home the whole Texting started again , not very helpful, I cdnt ring the 0818 number ad asked in text for the Dublin number I had rang but Eva wd not give it to me , it was on the rescue number in my car but I cdnt get into the car ,many text ensued about same but she wd not give me the information. I really wanted to talk to a human and told her do .
I also asked customer service or a manager call me but again denied same , I also need a replacement car but I had nobody to take me and APerson who called me said she didn’t know if this cd happen but wd call bk in 90 mins , I didn’t get the call .
In the end a gentleman called Owen called me and gave me a run down on what was gg to happen , he would collect my car in a timely manner, he was kind and gave me assurance. He came to my home and I gave him the part of key to open under the door handle , he took my car to the garage . He was very nice and delivered as he said .
I am not impressed with AA rescue or their endless text that were frustrating.

23 aprile 2026
Non scritta su invito
Logo di The AA Ireland

Risposta di The AA Ireland

customer,

Thank you for sharing your detailed feedback regarding your recent experience. We sincerely regret the difficulties you encountered with the car not starting and the subsequent communication issues. We are concerned to hear about the lack of empathy and the challenges in obtaining necessary information and support. We are reviewing the interactions to understand where improvements are needed in our service delivery and communication processes. We appreciate you highlighting the positive assistance you received from Owen.

If you'd like to discuss your experience further, please contact us at customerservice@theaa.ie or call us on 0818 667 788. We're here to help.

The AA Ireland Team

Valutata 5 stelle su 5

Proper customer service

Brilliant to deal with from getting quotes to sorting the policy. The insurance advisor Luke went above and beyond to get a good quote for me and done all the extra searching on my behalf. It’s rare these days you get that type of customer service. I will stay with the AA for the foreseeable future as all the dealings iv had with them have been excellent. No dealing with chat bots or having to do everything online. 10 out of 10

3 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Customer service is top notch

Customer service is top notch. The staff, the speed of response to calls and rescue are by highly impressive. The issue was resolved with ease and advise given to avoid reoccurrence

22 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Congrats AA for wonderful service!

I contacted AA to add my husband to my policy. The agent I dealt with (and I wish I took his name) was superb in dealing with the matter. He was courteous, competent and very kind. The whole matter was sorted within minutes and he waived any increase in premium for this year. I could not be more grateful and impressed. Congrats AA for wonderful service!

25 marzo 2026
Non scritta su invito

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