Tescomobile Recensioni 512

As mentioned by others too many issues to detail. We had issues with 2 new phones which took weeks to sort out, multiple trip to the local store who were appalling & multiple phone calls to customer support. Promises of return calls, which didn't happen. Mobile data is unusable at present because of issues in the local area & we were told to use WiFi, but we're paying for mobile data!!! Multiple phone calls, trip to local store, days without service & mobile data still poor to unusable & they added £30 credit to the account.

Had to speak to custormer service. they where less than usless and blamed it all on me. They was so rude how tesco mobile is still going I will never know. I have been with them for years and always been loyal, well no more time to move on. I suggest you do the same if you have any thoughts of using them. so sorry Tesco Mobile but you really should connect with your customers better

Absolutely useless such a shame as price for contract would be good. Phone 3 times couldn't open me a business account only wanted me to do personal then take payment from a business account which is not legal from HMRC - .
Tried opening online could not find my address so failed. customer service non English spoken, barely understandable and didn't understand me.

By far the worst customer service I have ever encountered. If you’re “lucky” enough to be put through to their back house support team, good luck trying to decipher their appallingly written messages. Spent nearly 4 weeks and several wasted hours trying to fix a very simple problem with these characters. Please take my advice and avoid their mobile network at all costs.

Oh dear Tesco. I've been with you for many years because you had an intelligent UK call centre. I haven't had to speak to you for years until now. I discovered you've outsourced your call centre to Capita and even worse, it's now offshore. The whole world knows that's a recipe for crap service and disgruntled customers. All to save money and keep the shareholders happy. To add insult to injury your web site is wrong/confusing so I was forced to ring 4455. I wanted to change my monthly SIM- only rolling contract to a 24 month one to save a £quid. Web site says " to change your Pay Monthly tariff ring 4455." So I did and went through all the ID rigmarole (I understand why), Only to be told I should be talking to Sales 0n 4422 not Customer Care on 4455. Who's bloody fault is it that I rang the wrong number????? Had to go through more ID stuff AGAIN to eventually get what I wanted. AND the only reason I braved the phone was because doing it on the web site clearly would have resulted in the wrong thing. I logged in and chose my new tariff but it then wanted a payment. Uh oh I thought. I already pay by DD so smelled a rat. I abandoned my online journey and reluctantly resorted to the phone. Of course I was right. My DD would continue as usual on same day but just for the new £ amount. No upfront payment required of course.
TESCO MARKETING (you people with the coloured crayons)- GET YOUR WEB TEAM SORTED AND TRY TESTING SCENARIOS AND OUTCOMES. AND KNOW YOUR PHONE NUMBERS. You're paying Capita for unnecessary calls. Why can't large corporates nowadays organise a p *** up in a brewery. Maybe it's the know-it-all Gen Z's and millennials. They just don't care. Or maybe the employer treats them like dirt so this is their revenge. Sadly the product managers and Marketing probably don't even bother reading these reviews and I've just wasted my time trying to help improve things.

Been with Tesco Mobile for 20 years plus and the customer service used to be top notch…sadly they’ve gone downhill rapidly, dreadful customer service and product knowledge.

Tesco mobile appears to have an email address, but they’re not sharing it with anyone.
I have an issue with Tesco mobile and I want to contact them via email. I find that talking with someone via the phone I feel intimidated, and something gets lost in between.
In searching for Tesco mobile’s customer service email address I found this, quote:
“Email us. If you send us an email we will get back to you on your query within 48 hours.”
But if they are hiding their email address, then how is it possible to send them an email? It’s impossible?

It should also be impossible for me to connect to the Internet - according to them. They tell me that my iPhone runs on a 3G network, and that access to the internet is no longer possible. Both are wrong. My iPhone runs on 4G network and has no problem connecting to the internet.
It is that which I wish to email Tesco mobile about. But as I cannot email them, then I shall block all text messages from them. Because I do not need their silly text messages.

Absolutely appalling customer service. Far too many issues to even begin to list. They need to retrain their staff & the online chat is a waste of time...only took 6 hours in all & think they managed 2 sentences none of which made any sense! Received the same unhelpful response when I finally got to speak to a " manager" on the phone.
Will not be staying with tesco mobile when my contract ends.
The issue with my phone which has already been in for repair once has not been resolved after several calls

Tesco mobile, stay away, customer service is dreadful, some call centre in the back of beyond all sat there reading from a script, my monthly sim only top up service (that's a laugh) wouldn't recognise my number then couldn't top up with debit card had to drive to a tesco store 3miles away to buy a voucher, that was the last straw

TODAY TRIED THE LIVE CHAT WITH TESCO MOBILE, AS THEY KEEP SUSPENDING MY ACCOUNTS, AS THEY KEEP TRYING TO TAKE PAYMENT A DAY EARLIER THAN EXPECTED, NOW ON ONE ACCOUNT THEY TRIED TAKING IT 2 DAYS EARLIER, THE CUSTOMER SERVICES IN SOUTH AFRICA & PAKISTAN ARE FLIPPIN USELESS, THEY JUST DON'T UNDERSTAND ENGLISH OR THE PROBLEM, I WILL NOW LOOK FOR A NEW PHONE PROVIDER 😡

Tesco Mobile suggested I wrote a review so I will indeed!

After 27 years of being with a mobile provider (name is one vowel and a Nº) and annoyed with the price increases for SIM only, I opted for this provider and knew beforehand which product I wanted.

I want to stress that my rating is based on my first 2 1/2 days with Tesco M.

Anyway, on 27/01 I went to the shop in Grimsby. The female staff, boasting that she was the manageress with 16 years of experience, attended to me. The shop wasn't busy, with only one other customer with her younger colleague.
I'll admit that she was pleasant enough. While we were filling out the subscription form the computer froze. I was asked to come back later, so I did come back an hour later.
We had to restart from scratch but it went smoothly.

She also placed the Tesco SIM card in and removed one, saying "you don't need this one" but didn't give it back to me. After leaving the shop I thought it was weird she hadn't, even if it was the previous provider's SIM card.
Before I left the female staff asked me to restart my phone several times over the next 2 days (which I did) and said that for a very short while I wouldn't be able to make phone calls.
At no point did she say I'd have to come back or remove the SIM card myself!

I understood something was really wrong when after 2 days I still couldn't make calls.
More to the point, my previous provider informed me a few hours after me visiting Tesco that I'd been disconnected and Tesco sending me 2 emails on 28/01 and this morning, saying I was connected!?

Things went from bad to worse when Tesco texted me I had to text them back from another mobile number!? or ring them. Really? With my phone not making calls!?

Today, I tried to contact Tesco Mobile 3 times on line (between 11 a.m. and noon) and even if the live chat claims to be available from 7 a.m. to 11 p.m., I couldn't chat to anybody.

That's when I decided to drive to Tesco Mobile shop (30 min each way) to ask what was going on.

After explaining the problems Connor knew straight away what his "boss" had done so he removed the O2 SIM card AND gave it to me without me even asking for it. Surprise surprise it worked straight away!

What infuriates me even more is that I now know for sure it was the spare SIM she removed!...

In other words if you have to go to Grimsby shop (or any other shops really) make sure you don't deal with "a" Lucy and check that if they remove a SIM card they do NOT keep it!

Just to sum it up, I'm very angry and not impressed at all neither with a member of staff in a shop nor with on line customer service.
As far as I'm concerned, 2 bad experiences in 3 days 🙁 It's not exactly what I would call "a good start".

Why did Lucy say she was "shocked" when I showed her and asked about their rating on Trustpilot is a mystery. She said their customer service in particular was renowned for their high performance.
I wouldn't have thought 83% of 1 star was a high level of satisfactory appreciation...

Absolutely appalling..tried to get a new sim card but now coming into day 3 without any service on my mobile..and sent pin nose to ? What? Were they not listening?.SHOCKING..I've been with them for years too

Firstly, there is no option on this site to award no stars but, rest assured, if there was, that is exactly what Tesco Mobile would receive.
I requested a simple swap from pay monthly to pay as you go. I was advised that the switch would take "about 24 hours". That was seven weeks ago and, not only has the switch not happened, they've managed to change my mobile number with apparently no hope of retrieving my original number.
I have made four visits to their phone shop in-store and contacted "customer services" by phone on 12 occasions to try to get the issue resolved.
On no fewer than five occasions I have been promised a call-back "within 24 hours" from a customer services manager - I have yet to receive ONE of the promised calls-back.
Their customer services policy appears to be a simple one: promise the customer a speedy resolution then do absolutely nothing and hope the customer gets so frustrated at Tesco Mobile's utter and total incompetence that the customer will just go away.
They should not get away with treating customers in this manner and I will be pursuing them via the Communications Ombudsman.

C£ap service and c£ap reception
Non UK call centre staff tried to tell me that my early termination charge would be £86.

I cancelled within 5 days of the 14 days cooling off period.

My phone wouldn’t call out and calls kept dropping, even though I was with O2 previously which is the Tesco network carrier.

It was 5 hours of my life I’ll never get back

Stay clear

Had problems logging in and wanted to make changes to my email. Rang 4455 and was cut off twice as I tried to get them to help. Rang again and was told to try again to access my log in after an hour and it might work. It didn't. Tried web chat and that person couldn't help either. After 3 hours, I gave up and I'll try another network.

The worst mobile app I have ever used. How is it possible to engineer software this inconvenient? Sort it out, Tesco.

As my current mobile contract had nearly ended (with o2) I decided to go for a Tesco Mobile Clubcard deal.
Firstly I visited my local Tesco Mobile store and informed them exactly what I wanted (an iPhone 17 for myself and a SIM deal for my wife)
First thing the store advisor me was "I cant do anything without a pac code" I said I would purchase it online, her reply was you will still need to come in with the pac code, which I thought was a bit strange
I purchased the above items online which arrived within two days.
I contacted my current mobile provider for pac codes and texted them to Tesco's as per their instructions only to find a couple of days later nothing had happened.
I called Tesco's to try and sort out why my numbers were not being ported and was informed they had not received pac codes yet. I then gave the codes to them again and was told it would all be sorted by 6pm in three days time.
Today (3 days later) my service was turned off all day and nothing happened at 6pm (being disabled I need a phone and don't have a landline)
I went onto online chat and after changing settings and chatting nearly an hour later I was told my case would need to be raised higher and will take 24hrs.
I went in store but just use the same online chat system and again told it would be fixed by 6pm and again it hasn't.
Twice I have been told it would be fixed by 6pm today and it hasn't been. you cant speak to an engineer and no one on the chat seems to know what they are doing.
8 days later and counting my wife and I have unusable phones NO SIGNAL and they just don't care.
Being disabled means I have to have a phone, so looks like I will have to cancel the contract and find a real mobile phone provider.

Utterly appalling service. I have never experienced anything so bad in my life.

Brief timeline:

Ordered contract with free Chromebook.

Recieved an inferior Chromebook that was not as advertised.

Was then told via webchat that it would be exchanged within 5 days for the correct chromebook.

Nothing happened so I then called to be told that this was incorrect. And I would be contacted by the complaints team within 10 working days.

Guess what, Again nothing happened.

I then call back again demanding the contract be cancelled and I'll send the phone and the inferior laptop back. Tesco accepted they would do this and refund payments already made.

I then call back a few days later to confirm this as I do not trust Tesco whatsoever only to be told....surprise surprise...nothing has been done and they'll book in handset collection for me..

Honestly this entire catalogue of utter incompetence has left me questioning my sanity...

Once this sorry affair finally comes to a close I will be contacting the relevant authorities.

AVOID Tesso mobile, utter shambles.

Spent a very miserable hour trying to sign up to a simple SIM only contract for my elderly Mother. Should be a very easy task. You have to type in rather a LOT of information - then when I got to the payment page, nothing wrong with the card, plenty of money in the account, no reason at all for any problems I know of - it just says "Can't verify your details"- no explanation, nothing. The only option you are offered is to return to the 'Home page' - and when you do this, everything is deleted, nothing is retained and you have to start all over again. After three time wasting attempts I did what any sane person would do - I signed up with another company with a less idiotic website.

In the last few months Tesco mobile has declined in im quality, from ease of topping up my account to general Internet reception...
Im going to leave and find a new provider