Tescomobile Recensioni 512

Poor customer service. Happy to take your money. Give incorrect information and not actually look into your complaint.

Tried to get my mobile unlocked before a holiday, left plenty of time but the code never arrived. Each time I contacted customer services, they said something different. Appalling service and gave added stress before going away.

Topped up my pay as you go Tesco mobile phone on 19 December 2025, by x2 £10 payments, using 2 different debit cards, neither worked properly and was sent text messages saying i will be refunded within 3 to 5 days. Still waiting..
Have complained to Tesco mobile 3 times, by online chat, by email, and by written letter, showing mini bank statements as proof of the 2 payments, and as of yet, 23 March 2026, still not refunded.
So who had my £20 then,
Why do Tesco mobile employ staff who really couldn't give a.....

Terrible service, different departments have no clue what their doing, tried numerous times to complete on line a new account, complete failure every time.

Having been a customer for many years I recently changed my tariff only to find I can no longer simply phone them giving my card details, I need to download an app, drive 10 miles to my nearest town to buy a voucher or visit my local friendly Tesco mobile shop ( also ten miles ! ) . I'm not downloading an app for their benefit, nor am I waiting any longer for the constant promise of being able to simply increase my credit over the phone. What I am going to do is change provider and just in case Tesco tries to reach out to me to offer their sincere apologies, not interested.

Woeful support following the death of my father. Seems priority no.1 after the death of a family member should be to contact Tesco mobile to let them know the details, otherwise they're supposedly incapable of processing any sort of refund for the subsequent monthly payments. It's impossible for Tesco to process a refund apparently. In store managers will answer personal calls whilst you attempt to cancel the contract, whilst the care and webchat teams will or leave you on hold only to cut you off, show zero understanding and ultimately show very little care despite their job titles. Genuinely mortified by the lack of empathy, interest, assurance and ability to respond to a presumably common situation with any flexibility or common sense. Doesn't deserve a star.

My new phone is faulty and keeps cutting out. It is impossible to book a repair on their system, due to a 'one-in-a-million-glitch' on their system regarding my IMEI. My IMEI matches their computers and has been checked in store, but is not accepted at the repair-booking stage of Tesco Mobile. So I am stuck with a faulty phone with no way of organising a repair. I have insurance but they will not help me. I can't be understood, web chat is excruciating as they have many people they are dealing with at once and the long pauses are draining, and they often just leave the webchat. They say things that are not true, giving advice to go to departments when that isn't accurate. It feels like a practical joke, but it isn't funny. There is nowhere to go, no complaints procedure. They are stealing my money without any working product.

For the last 3 months I’ve had virtually no signal strength apart from one bar , tried to contact Tesco mobile today couldn’t get through to anyone so I tried to send a message to the virtual assistant who responded with sorry I didn’t quite catch that . Lol pathetic

I went into Tesco store to seek help with phone. I waited 40 mins then walked out. Only one person serving. I'll find another provider.

I have a new mobile phone contract with a sim that has not worked for days. Keep getting told a different story every time I call customer service. It appears I cant even cancel the contract without the sim being active. This was meant to be my sons first phone which he was very excited about but now very disappointed as am I that I cant even cancel it.

I wouldn’t even give these lot 1 they are the most rubbish service provider you could ever go with, please guys don’t make the mistake to go with Tesco mobile

Following messages from Tesco mobile to transfer from a Pay as you Go 3G SIM to a 4G one, the process has been nothing short of excruciating and is not fully resolved as we speak. Went into my local Tesco Mobile store to do this, and bought a new 4G phone at the same time. 24hrs later (Sat) the transfer of number had not happened so I rang Customer Care who advised me that the store manager had messed up with the number transfer. The agent sorted it out and said there would be no more problems. What he didn't tell me was that week- end didn't count in the 24hr turnaround. 4 days later and 2 further phone calls, the number has transferred, but not my existing credit. A further phone call revealed that the credit balance transfer 24 hours later. I can't top up because the system is still not recognising my old number, so I can receive but not send. This has all the hallmarks of amateurs trying be professional and failing dismally. I dedicate the one-star awarded to the helpful customer care agents who do the best they can but are hamstrung by an inadequate set up - not their fault.
I don't think Tesco read the negative feedback as I don't see any responses from them to other poor reviews. Tells you everything you need to know!

I called Tesco Mobile for advice on switching my sim following an upgrade. I spent 45-60 minutes with an operator trying to switch my old number to the new sim card and luckily the call operator was unable to help. He also advised I had two contracts which should be merged which was not the case so this was the second piece of advice not required.

I then called again and spoke with someone else who simply advised I needed to put my old sim in the new phone and it would automatically work which it did. The first call was clearly a shambles and handled as such.

My mother was paying over the odds for a Vodafone contract she did not need (over £40 for a 50gb data contract for someone who barely turns the phone on!)

I tried to help her move to tesco mobile having been a customer for 13/14 years but it has been such a nightmare im cancelling my own contracts

Phone arrived (delayed) but they would not activate the SIM, she kept being told "wait 24 hours" for days on end. She didn't know what to do until i did a 100 mile round trip to see her and they tried to tell me the local mast was down (despite being on a tesco mobile myself with full signal)
We eventually arranged a return that did not happen I cannot work out why because despite them acknowledging the live chat arranged it - they did not do it - we checked on livechat twice at the time after being given different dates but apparently its OUR fault because they didnt give a reference or do the collection - claiming it wasnt logged at all, and wanting me to make a further trip to be there with her to arrange e a collection again ...despite me having screenshots and later confirming they saw in the live chat it was!

My mother lives probably a 100 mile round trip away and being elderly she just does not understand whats going on, they now refuse to speak to me and expect me to take another 100 mile round trip to try and make a phonecall to get anywhere.
My mother is now having to see a doctor about high blood pressure and stress caused by this!

Tesco mobile support is dreadful, sending out invalid password reset links, appalling call waiting times

Absolute terrible service and incorrect information provided.

visited on Saturday to buy a new phone. Only one sales assistant present. Customers walked in, walked out as assistant was with me for about an hour. She did her best. I bought her flowers as she looked so unhappy. Somebody else should have been on duty but he was on a break.

Luckily i don't make calls often, but literally every call has at least a glitch or a disconnection. Coverage is terrible. I cant get through to customer services. It doesnt even ring. Texting for my PAC doesnt work to change network. If i toggle flight mode, miraculously it all works fine for a couple of minutes then back the same. Avoid.

I ordered a SIM card and waited more than 2 weeks while being told every day that it'll "arrive by 6pm" while also being told it'll be sent by 3 different courier services. Have just been told today it was never posted and they have no idea why. I've now ordered a SIM card with ThreeUK at NO COST and it's due to arrive tomorrow. Do yourself a favour and opt in for a real phone provider.

Asked if they could meet an offer on another company and was to it would be better for me to switch. I switched for both myself and my wife. When I tried to get a refund on my credit I was told that I had to know exactly how much and could find it on 4488 or my online account. 4488 will not ring because I have switched and we have never had an online account as it was PAYG and just rang up when we needed a top up. I was told it was for Data protection and could not proceed, so they just stole our money.