BEWARE...they dont want to communicate & hide behind email fortress of solitude :( "we are a small company & only read emails once a day" After trying to follow up with an issue that should have be... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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placed an order for butterfly pillow mid august 2026. Didnt realise they drop ship from China. Yes freight from China experiences delays based on the amount of freight being sent out. Origina... Leggi di più
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Terra Wellness - They sent the wrong item, refused to collect it and refused to give a full refund. Unable to get through on their mobile number. 3 weeks of stress, several emails per day, different p... Leggi di più
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Refund policy an absolute joke. Look around their website and you’ll find conflicting information about returns. Shipping from CHINA not Sydney. Absolute con artists masquerading as a local Aussie... Leggi di più
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Pessimo
95 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ergonomic pillow is a scam
Waited over a week. Came home to a small package. Undid package to discover my ergonomic pillow folded in half, that is how thin the pillow was! Thin as a pancake to sleep on with no support. Nearly $60.00 paid, what a scam. The advertisement showed a well designed plush pillow which I definitely did not receive. I personally feel this item probably came from Temu.
4 aprile 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to wait over a week, open the package expecting a well-designed plush pillow, and instead find something so thin it folds in half with no support whatsoever—especially after paying nearly $60 for what was advertised as ergonomic.
I am deeply sorry for the massive gap between what the advertisement showed and what you actually received. You deserved a pillow that matched the description and provided real support, and we failed to deliver that. Your disappointment is completely justified.
We'd like to understand what happened and make this right. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved as a matter of urgency.
I was sceptical but we are sleeping so…
I was sceptical but we are sleeping so well more REM more DEEP sleep. When getting up for toilet break during night no long hours trying to get back to sleep. Well worth the investment.
8 aprile 2026
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Risposta di Terrawellness
That's wonderful to hear—thank you for sharing this. Better REM and deep sleep, fewer sleepless hours after nighttime bathroom breaks—these are exactly the kinds of improvements we hope our products bring to people's lives.
Your willingness to try despite your initial skepticism means so much, and we're thrilled it's made such a real difference for you.
I use a 4 wheel walker and gave done…
I use a 4 wheel walker and gave done for the past 7 years inside my home. I put my grounding sheet on my bed on 23rd march and by the 30th march I can walk through the house without it
31 marzo 2026
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Risposta di Terrawellness
What an incredible transformation—thank you so much for sharing this. To go from needing a walker for seven years to walking freely through your home in just a week is truly remarkable, and we're honored our grounding sheet played a part in that.
Your experience means everything to us and to everyone considering our products. Wishing you continued wellness and freedom of movement.
These guys are scammers !!
These guys are scammers !!! Stay clear !
23 marzo 2026
Non scritta su invito
Risposta di Terrawellness
I can hear your frustration, and I'm sorry to see you feel this way about your experience with us.
We want the opportunity to understand what went wrong and address your concerns. Our intention is to operate with integrity and treat our customers fairly, and if we've failed to do that, we need to know.
Could you please email our support team with your name, order number, and details about what happened? This will help us investigate and make things right.
We will be on the lookout for your email.
Items never arrived.. rubbish customer service
I ordered 2 items in Dec 2025 with 3-8 days delivery estimate. One item simply never arrived and only one component of the other (power supply). Finally was refunded for one item in Feb and STILL chasing a refund for the other in mid Mar. Total waste of my time and money. Don’t risk it!
19 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to order two items in December with a 3-8 day delivery estimate, have one never arrive and the other arrive incomplete, and then spend months chasing refunds with no resolution.
I am so very sorry for the multiple failures with your order and the extreme delay in processing refunds. You should not have had to wait from December to February for one refund and still be chasing the other in March. Our intention is to deliver complete orders promptly and process refunds quickly, and it's clear we have failed you entirely.
We need to locate your outstanding refund and process it immediately. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this sorted for you as a matter of absolute urgency.
Acting as an Australian company
Acting as an Australian company, I paid express shipping as your site said 1-3 days. It’s now been over 10 days, the item is coming from China and there is no information whatsoever. Now I’ve seen all these negative reviews it seems the product will be crap too. Will be seeking a refund for misrepresentation
8 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to pay for express shipping expecting 1-3 days delivery, only to find out after 10 days that your item is coming from China with no tracking information or updates.
I am so very sorry for the misleading shipping information and for the complete lack of transparency about where your order is coming from. Our intention is to be honest about our shipping times and origins, and it's clear we have failed you on both counts. You have every right to be disappointed.
We need to understand what went wrong with your order and provide you with clear information. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this resolved for you as a priority.
Terrible experience with this company
Terrible experience with this company! Do not order from them here products are cheap crap! Was then offered a 50% refund which i never received.
7 febbraio 2026
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Risposta di Terrawellness
It sounds incredibly frustrating to receive poor quality products and then be offered a 50% refund that you never actually received.
I am so very sorry for the disappointment with the quality of what you received and for the complete failure to process the refund you were offered. Our intention is to provide quality products and to follow through on what we promise, and it's clear we have failed you on both counts.
We need to locate your case and process the refund you're owed. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this sorted for you as a priority.
Terrible experience all round
Terrible experience all round. Initially never received post tracking info and chased order (arriving far too slowly). Product is terrible. Don’t answer phone or respond when asked for callback. Delay in email replies then repeat the same message over and product substandard. Cannot use kneeling chair, it’s unstable and would cause problems not help my back. Want money back and they expect me to pay expenses and it’s large so would need a courier. Don’t risk it with this company!
13 febbraio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to deal with so many failures all at once—no tracking information, slow delivery, an unstable product that could harm your back, unresponsive communication, and now being asked to pay courier costs for a return.
I am so very sorry for every part of this experience. Our intention is to provide reliable communication, timely delivery, quality products, and fair return processes, and it's clear we have failed you on all counts. You should not have had to chase us for tracking or be burdened with expensive return costs for a faulty item.
We need to make this right. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved for you as a matter of absolute urgency.
Do not buy from here!!!!!
I purchased an “ergonomic pillow” and it was nothing like advertised. First they claim to be an Australian company but the pillow came from China and was folded in half, no packaging, just wrapped in black plastic. The pillow is not memory foam but instead filled with very cheap synthetic filling, the cover is cheap fabric and it’s not quilted, it is not all all like advertised or the photos shown. Kmart $5 pillows would be better. I’m extremelly disappointed - do not buy from this company as you will be very disappointed too. False advertising at is finest here!
UPDATE - Terrawellness have responded to this review with their typical response, this is not normal, we are so sorry, reach out to us… but when you do they are not interested in fixing the issues they just very quickly offer you the option to keep the item with a 50% refund or to return the item (at your expense) for a full refund. Of course most will take the 50% refund as who knows what it will cost to ship it back. Seems well planned to me - they are still making money this way as the pillow probably only cost a couple of dollars to make. There is plenty of the same feedback here and they don’t seem to be taking any of it on board, they just keep doing the same dodgy stuff. BUYER BEWARE!!!!!
10 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly disappointing to receive a pillow that was nothing like what was advertised, from the material and quality down to the way it was packaged.
I am so very sorry for the frustration and for the fact that the product you received was a cheap imitation of what you ordered. Our intention is for every customer to receive a high-quality item that matches its description perfectly, and it's clear we have failed you completely. The poor packaging you described is also well below our standards.
We need to understand what went wrong with your order and the product you were sent. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this resolved for you.
Bought a grounding sheet 5th Jan now…
Bought a grounding sheet 5th Jan now 6th march have not received told resent product 19 feb cant seem to provide tracking number dodgy at best save your money buy from china that’s where they get it from am at moment going through consumer affairs probably all should do the same people sick of rip offs
5 gennaio 2026
Non scritta su invito
Risposta di Terrawellness
Hi, thank you for sharing this.
Waiting since January without receiving your order — and then not being able to get a tracking number after the resend — is a genuinely poor experience, and I completely understand the frustration that comes with that.
I'd really like to get to the bottom of what's happened with your delivery and make sure this is resolved for you properly. Please reach out to us directly at [paste support email or link] and we'll prioritise looking into this straight away.
I'm sorry this has been such a drawn-out process. We'd like the chance to make it right.
I bought 2 pillows that were nothing like advertised
I bought 2 pillows & they were nothing like advertised. They also advertise as an Australian company but they aren’t as the product took forever to get to me & was packaged like a Chinese product, no boxes or proper packaging etc. They aren’t filled with memory foam but instead a very cheap synthetic filling which will get very hot in the summer & is quite firm which I don’t like. They are a knock off of what I was supposed to receive. Very disappointed don’t buy from this company as you will be very disappointed.
3 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly disappointing to wait a long time for new pillows, only to receive something that is nothing like what was advertised in terms of material, quality, or packaging.
I am so very sorry for the deep frustration and for the fact that the product you received was a cheap imitation of what you ordered. Our intention is for every customer to receive a high-quality item that matches its description perfectly, and it is clear we have failed you completely.
We need to understand what went wrong with your order and the product you were sent. To help us investigate this serious failure, could you please email our support team with your name and order number? This will allow us to locate your purchase and address this.
We will be on the lookout for your email to get this resolved for you as a priority.
Company is misrepresented and product is not as portrayed
I bought a Queen sized grounding sheet and grounding mat. The sheet isn't as portrayed on the website. Once I received it and realized it wasn't what I expected I asked for a refund. Terra Wellness says you can get a refund up to 90 days after purchase. There was only a automatic response email sent. I tried numerous times and got the automatic response only. Not till I said I would review them and go to the ACCC did I get a person to email me about it, offering a partial or whole refund. I asked for whole. I asked for a refund number to send with the goods. No response just the automatic response email. Guess they got me good. I will not be returning the goods till I have proof that after return I will get a refund. They say on their website they have a "happiness guarantee" obviously that means their happiness not the customers.
7 gennaio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to receive a product that doesn't meet your expectations and then be met with a wall of automated responses when you try to use the advertised "happiness guarantee."
I am so very sorry for the deep frustration this has caused and for our complete failure to provide a straightforward refund process. It is unacceptable that it took the threat of a negative review to get a human response, and even more so that you were then left without the confirmation you need to safely return the items.
We need to fix this and provide you with the confidence to proceed with the return. To help us locate your case and the previous communication, could you please email our support team with your name and order number? This will allow us to find your refund request and provide you with the official return authorization you've asked for.
We will be on high alert for your email to get this sorted for you as a matter of absolute priority.
Love it easy to use- does what I want…
Love it easy to use- does what I want snd relieves the pain in my neck from . I have stage 4 breast cancer that has spread to bones. Highly recommend
2 marzo 2026
Non scritta su invito
Risposta di Terrawellness
Thank you so much for sharing your experience with us. It is incredibly meaningful and deeply moving to hear that the massager is providing you with relief from your neck pain.
Knowing that our product can offer some comfort and do what you need it to do is the most important thing we could ever hope to achieve. Your high recommendation means the world to our entire team.
We are sending you our very best wishes, and we hope the massager continues to bring you some measure of ease and relief. Thank you again for taking the time to share your story.
I ordered airfryer but they delivered a…
I ordered airfryer but they delivered a wrong size airfryer. I contacted them for refund but no response at all.
12 febbraio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds very frustrating to receive the wrong size air fryer and then be met with complete silence when you try to get it corrected.
I am so very sorry that you were sent the incorrect item and for the complete lack of response from our team. Our intention is for every customer to receive exactly what they ordered and to have access to responsive support, and it's clear we have failed you on both counts.
We need to understand what went wrong with your order and our communication channels so we can process your refund. To help us investigate this failure and arrange the resolution for you, could you please email our support team with your name and order number?
We will be on the lookout for your email to get this resolved for you as a priority.
So disappointed in how this pillow was…
So disappointed in how this pillow was packaged, it was folded in half and bound in black plastic, no paperwork no invoice it was very unprofessional. It took a week for the pillow to regain its shape and puffiness.
5 febbraio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds very disappointing and unprofessional to receive your new pillow packaged so poorly, especially when it affects the product's shape for a whole week.
I am so very sorry for the frustration and for the poor presentation of your order. Our intention is for every item to arrive in perfect condition and be professionally presented, and it's clear we failed to meet that standard with your delivery.
We need to understand why your pillow was packaged this way so we can prevent it from happening again. To help us investigate this with our fulfillment team, could you please email our support team with your name and order number?
We will be on the lookout for your email to address this.
Scam business
Scam business. Never received goods tracking number they supplied doesn't exist no response from them after multiple emaols
5 gennaio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to be left waiting for an order that never arrives, with a tracking number that doesn't work and no response to your emails.
I am so very sorry for the complete failure to deliver your order and for the unacceptable silence from our team. Our intention is for every customer to receive their purchase promptly and be able to track its progress, and it is clear we have failed you on all counts.
We need to urgently locate your order and find out what has happened. To help us investigate this immediately, could you please email our support team with your name and order number? This will allow us to understand why the tracking failed and why your emails were not answered.
We will be on high alert for your email to get this resolved for you as a matter of absolute priority.
This place is a scam sent something…
This place is a scam sent something different that looks like a cheap version off eBay doesn’t even work and was in a box that was torn apart , won’t answer emails or phone calls STAY CLEAR OF THESE SCAMMERS
15 dicembre 2025
Non scritta su invito
Ergonomic pillow loses stuffing
I purchased the Ergonomic pillow. It is uncomfortable. The reason im disappointed is that it has a zipper on the side which opens to reveal the stuffing. The zipper opened and my stuffing escaped. Also note labels are written in Chinese. Don’t be fooled by the beautiful photographs on the site, not a quality product
13 gennaio 2026
Non scritta su invito
Scam company
Scam company. Avoid this business.
We placed an order and paid for express shipping, yet never received the goods. There was no order confirmation, no tracking number, and zero communication despite multiple attempts to contact them.
Taking payment and not sending the goods you've paid for. No response to any emails or communication is completely unacceptable.
Based on this experience, I would strongly caution others before ordering.
10 gennaio 2026
Non scritta su invito
Scam business
Scam business. They just send you crappy products from eBay, and they haven't replied to my two emails from over a month ago now. I ordered a shower filter from them and it came straight from eBay and was really poor quality. I asked for a return address and they never replied so I disputed the transaction with my bank successfully. Bizarre business.
6 gennaio 2026
Non scritta su invito
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