This company is fraudulent. They will rip you off, make you pay to ship the misleading crap they sell you back to them, then they will claim the package never arrived and won't reimburse you. Th... Leggi di più
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They sent me the wrong item and refused to refund the cost unless I returned it first. Denied the order was wrong in the beginning so wasn't prepared to trust them with the refund. Paypal are hand in... Leggi di più
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This company is a scam. They advertise premium products then provide cheap TEMU garbage. And then when you try and get a refund for the fraudulent product, they will refuse to pay DO N... Leggi di più
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I was sceptical but we are sleeping so well more REM more DEEP sleep. When getting up for toilet break during night no long hours trying to get back to sleep. Well worth the investment.
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1,8
Scarso
35 recensioni
Ha risposto al 54% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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They sent me the wrong item and refused…
They sent me the wrong item and refused to refund the cost unless I returned it first. Denied the order was wrong in the beginning so wasn't prepared to trust them with the refund. Paypal are hand in glove with the company.
Very disappointing and will never buy from them again.
11 aprile 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to receive the wrong item, have the company initially deny the order was wrong, be told you have to return it at your own cost before getting a refund, and feel like you can't trust the process enough to send it back.
I am deeply sorry for sending you the wrong item, for initially denying the error instead of taking responsibility, and for the unfair refund terms that put the burden entirely on you. You deserved an immediate acknowledgment of our mistake and a straightforward resolution, and we failed you completely.
We need to make this right immediately. Could you please email our support team with your name and order number?
This is our highest priority.
Emily
The pillow was not as described
The pillow was not as described
Very cheap and uncomfortable
You can tell just by its look and feel that it is of poor quality with cheap filling
To sleep on was even worse
17 aprile 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly disappointing to receive a pillow that's nothing like what was described—cheap, uncomfortable, obviously poor quality with cheap filling, and even worse to actually sleep on.
I am deeply sorry for the pillow not matching the description, for the poor quality and cheap materials, and for the uncomfortable sleep experience. You deserved a pillow that was well-made and actually worked, and we clearly fell short.
We'd like to understand your experience better and make this right. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved as a matter of urgency.
This company is fraudulent
This company is fraudulent. They will rip you off, make you pay to ship the misleading crap they sell you back to them, then they will claim the package never arrived and won't reimburse you.
Then they reply to angry customers with some ChatGPT generated nonsense pretending to care about you and acting like they're a legitimate company.
They will rip you off.
25 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds absolutely infuriating to be charged to ship back misleading products, have the package claimed as never arrived despite being tracked, be denied reimbursement, and then receive what feels like a generic response that doesn't address any of your real concerns. Your anger about feeling ripped off is completely justified.
I am deeply sorry for the misleading products, for charging you to return them, for the package tracking issues, for the refund being denied, and for responses that haven't genuinely addressed what happened. You deserved honesty about the products, fair return terms, and real accountability when things went wrong.
We need to make this right immediately. Could you please email our support team with your name, order number, and tracking information?
This is our highest priority.
SCAM BUSINESS
This company is a scam.
They advertise premium products then provide cheap TEMU garbage.
And then when you try and get a refund for the fraudulent product, they will refuse to pay
DO NOT GIVE THEM A CENT OF YOUR MONEY
They will rip you off. It's shameful that fraudulent businesses like this are allowed to continue operating in Australia
If this company has ripped you off, please report them to consumer affairs so they can be held accountable.
4 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds absolutely infuriating to discover that premium products advertised on the website are actually cheap knockoffs, request a refund for what feels like a fraudulent transaction, and then have that refund refused. Your anger about the gap between what was promised and what was delivered is completely justified.
I am deeply sorry for the misleading product descriptions, for the cheap quality that doesn't match the advertising, and for the refund that was refused when you reached out. You deserved honesty about what you were buying and a straightforward resolution when things went wrong.
We need to make this right immediately. Could you please email our support team with your name and order number?
This is our highest priority.
Terrible
I have given the 1 star rating because of this companies consistency. Yes consistently terrible at every stage of this transaction. The loss of original purchase price and return postage is nothing compared with the loss of trust in Australian businesses online. It is now months since my last contact with this company and I am still waiting for confirmation that my returned item was received so they could process my refund as promised.
The end result for myself is that I no longer do shopping online and Im sorry for all of the legit companies out there trying to do the right thing.
8 febbraio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds deeply disappointing to experience consistent failures at every stage—from the original purchase through the return process—wait months without confirmation that your item arrived, have no refund processed as promised, and ultimately lose trust not just in this company but in online shopping from Australian businesses altogether. That's a profound loss.
I am deeply sorry for the consistency of our failures, for the financial impact of both the original purchase and return postage, but most importantly, for the erosion of your trust in legitimate Australian businesses trying to do right by their customers. You deserved honesty, responsiveness, and follow-through at every step, and we failed you completely.
We need to resolve this immediately. Could you please email our support team with your name and order number?
This is our highest priority.
Do not order - ever
Wish I had read these reviews before ordering anything from this Company, who pose as a small family run business who will get back to you. What a joke this is. I will never ever recommend this company to anyone.
Ordered in November 2025. Never received tracking info and then was provided with the wrong details when I chased them up.
Sheet arrived in a timely fashion, but pillows were clearly coming from overseas and this was chased up as well.
Decided to return sheet only to find that the email and website no longer existed.
Made contact with ACCC who advised me who to contact.
Out of the blue they reappear so I resend my email requesting a refund. Responding to emails and phone calls is also something this Company is really bad at.
Anyway. Sent sheet back on 27 February 2026 and I AM STILL WAITING FOR MY REFUND. Numerous emails and text messages and nothing.
I eventually did get an email apologising for the lack of customer service and that the TEAM? would be made aware of this. This was a week ago. 2 more emails chasing this and still NO REFUND, no resolution, no update.
What the actual is going on?
Do they ever refund? Or are they a bunch of scammers?
11 aprile 2026
Non scritta su invito
Risposta di Terrawellness
It sounds absolutely infuriating to order in November, receive wrong tracking information, wait for overseas pillows, attempt a return only to find our email and website gone, contact the ACCC for guidance, finally reconnect with us, send your sheet back on February 27th, and now—weeks later—still have no refund, no real updates, and no resolution despite multiple follow-ups.
I am deeply sorry for every single failure here: the missing tracking information, the overseas delays, the disappeared communication channels, the unresponsiveness to emails and calls, the vague apology without action, and most critically, the refund that should have been processed weeks ago. You've been more than patient, and we've let you down repeatedly.
We need to resolve this immediately. Could you please email our support team with your name and order number?
This is our highest priority.
Ergonomic pillow is a scam
Waited over a week. Came home to a small package. Undid package to discover my ergonomic pillow folded in half, that is how thin the pillow was! Thin as a pancake to sleep on with no support. Nearly $60.00 paid, what a scam. The advertisement showed a well designed plush pillow which I definitely did not receive. I personally feel this item probably came from Temu.
4 aprile 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to wait over a week, open the package expecting a well-designed plush pillow, and instead find something so thin it folds in half with no support whatsoever—especially after paying nearly $60 for what was advertised as ergonomic.
I am deeply sorry for the massive gap between what the advertisement showed and what you actually received. You deserved a pillow that matched the description and provided real support, and we failed to deliver that. Your disappointment is completely justified.
We'd like to understand what happened and make this right. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved as a matter of urgency.
I was sceptical but we are sleeping so…
I was sceptical but we are sleeping so well more REM more DEEP sleep. When getting up for toilet break during night no long hours trying to get back to sleep. Well worth the investment.
8 aprile 2026
Non scritta su invito
Risposta di Terrawellness
That's wonderful to hear—thank you for sharing this. Better REM and deep sleep, fewer sleepless hours after nighttime bathroom breaks—these are exactly the kinds of improvements we hope our products bring to people's lives.
Your willingness to try despite your initial skepticism means so much, and we're thrilled it's made such a real difference for you.
I use a 4 wheel walker and gave done…
I use a 4 wheel walker and gave done for the past 7 years inside my home. I put my grounding sheet on my bed on 23rd march and by the 30th march I can walk through the house without it
31 marzo 2026
Non scritta su invito
Risposta di Terrawellness
What an incredible transformation—thank you so much for sharing this. To go from needing a walker for seven years to walking freely through your home in just a week is truly remarkable, and we're honored our grounding sheet played a part in that.
Your experience means everything to us and to everyone considering our products. Wishing you continued wellness and freedom of movement.
These guys are scammers !!
These guys are scammers !!! Stay clear !
23 marzo 2026
Non scritta su invito
Risposta di Terrawellness
I can hear your frustration, and I'm sorry to see you feel this way about your experience with us.
We want the opportunity to understand what went wrong and address your concerns. Our intention is to operate with integrity and treat our customers fairly, and if we've failed to do that, we need to know.
Could you please email our support team with your name, order number, and details about what happened? This will help us investigate and make things right.
We will be on the lookout for your email.
Items never arrived.. rubbish customer service
I ordered 2 items in Dec 2025 with 3-8 days delivery estimate. One item simply never arrived and only one component of the other (power supply). Finally was refunded for one item in Feb and STILL chasing a refund for the other in mid Mar. Total waste of my time and money. Don’t risk it!
19 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to order two items in December with a 3-8 day delivery estimate, have one never arrive and the other arrive incomplete, and then spend months chasing refunds with no resolution.
I am so very sorry for the multiple failures with your order and the extreme delay in processing refunds. You should not have had to wait from December to February for one refund and still be chasing the other in March. Our intention is to deliver complete orders promptly and process refunds quickly, and it's clear we have failed you entirely.
We need to locate your outstanding refund and process it immediately. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this sorted for you as a matter of absolute urgency.
Acting as an Australian company
Acting as an Australian company, I paid express shipping as your site said 1-3 days. It’s now been over 10 days, the item is coming from China and there is no information whatsoever. Now I’ve seen all these negative reviews it seems the product will be crap too. Will be seeking a refund for misrepresentation
8 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to pay for express shipping expecting 1-3 days delivery, only to find out after 10 days that your item is coming from China with no tracking information or updates.
I am so very sorry for the misleading shipping information and for the complete lack of transparency about where your order is coming from. Our intention is to be honest about our shipping times and origins, and it's clear we have failed you on both counts. You have every right to be disappointed.
We need to understand what went wrong with your order and provide you with clear information. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this resolved for you as a priority.
Terrible experience with this company
Terrible experience with this company! Do not order from them here products are cheap crap! Was then offered a 50% refund which i never received.
7 febbraio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to receive poor quality products and then be offered a 50% refund that you never actually received.
I am so very sorry for the disappointment with the quality of what you received and for the complete failure to process the refund you were offered. Our intention is to provide quality products and to follow through on what we promise, and it's clear we have failed you on both counts.
We need to locate your case and process the refund you're owed. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this sorted for you as a priority.
Terrible experience all round
Terrible experience all round. Initially never received post tracking info and chased order (arriving far too slowly). Product is terrible. Don’t answer phone or respond when asked for callback. Delay in email replies then repeat the same message over and product substandard. Cannot use kneeling chair, it’s unstable and would cause problems not help my back. Want money back and they expect me to pay expenses and it’s large so would need a courier. Don’t risk it with this company!
13 febbraio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to deal with so many failures all at once—no tracking information, slow delivery, an unstable product that could harm your back, unresponsive communication, and now being asked to pay courier costs for a return.
I am so very sorry for every part of this experience. Our intention is to provide reliable communication, timely delivery, quality products, and fair return processes, and it's clear we have failed you on all counts. You should not have had to chase us for tracking or be burdened with expensive return costs for a faulty item.
We need to make this right. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved for you as a matter of absolute urgency.
Do not buy from here!!!!!
I purchased an “ergonomic pillow” and it was nothing like advertised. First they claim to be an Australian company but the pillow came from China and was folded in half, no packaging, just wrapped in black plastic. The pillow is not memory foam but instead filled with very cheap synthetic filling, the cover is cheap fabric and it’s not quilted, it is not all all like advertised or the photos shown. Kmart $5 pillows would be better. I’m extremelly disappointed - do not buy from this company as you will be very disappointed too. False advertising at is finest here!
UPDATE - Terrawellness have responded to this review with their typical response, this is not normal, we are so sorry, reach out to us… but when you do they are not interested in fixing the issues they just very quickly offer you the option to keep the item with a 50% refund or to return the item (at your expense) for a full refund. Of course most will take the 50% refund as who knows what it will cost to ship it back. Seems well planned to me - they are still making money this way as the pillow probably only cost a couple of dollars to make. There is plenty of the same feedback here and they don’t seem to be taking any of it on board, they just keep doing the same dodgy stuff. BUYER BEWARE!!!!!
10 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly disappointing to receive a pillow that was nothing like what was advertised, from the material and quality down to the way it was packaged.
I am so very sorry for the frustration and for the fact that the product you received was a cheap imitation of what you ordered. Our intention is for every customer to receive a high-quality item that matches its description perfectly, and it's clear we have failed you completely. The poor packaging you described is also well below our standards.
We need to understand what went wrong with your order and the product you were sent. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this resolved for you.
Bought a grounding sheet 5th Jan now…
Bought a grounding sheet 5th Jan now 6th march have not received told resent product 19 feb cant seem to provide tracking number dodgy at best save your money buy from china that’s where they get it from am at moment going through consumer affairs probably all should do the same people sick of rip offs
5 gennaio 2026
Non scritta su invito
Risposta di Terrawellness
Hi, thank you for sharing this.
Waiting since January without receiving your order — and then not being able to get a tracking number after the resend — is a genuinely poor experience, and I completely understand the frustration that comes with that.
I'd really like to get to the bottom of what's happened with your delivery and make sure this is resolved for you properly. Please reach out to us directly at [paste support email or link] and we'll prioritise looking into this straight away.
I'm sorry this has been such a drawn-out process. We'd like the chance to make it right.
I bought 2 pillows that were nothing like advertised
I bought 2 pillows & they were nothing like advertised. They also advertise as an Australian company but they aren’t as the product took forever to get to me & was packaged like a Chinese product, no boxes or proper packaging etc. They aren’t filled with memory foam but instead a very cheap synthetic filling which will get very hot in the summer & is quite firm which I don’t like. They are a knock off of what I was supposed to receive. Very disappointed don’t buy from this company as you will be very disappointed.
3 marzo 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly disappointing to wait a long time for new pillows, only to receive something that is nothing like what was advertised in terms of material, quality, or packaging.
I am so very sorry for the deep frustration and for the fact that the product you received was a cheap imitation of what you ordered. Our intention is for every customer to receive a high-quality item that matches its description perfectly, and it is clear we have failed you completely.
We need to understand what went wrong with your order and the product you were sent. To help us investigate this serious failure, could you please email our support team with your name and order number? This will allow us to locate your purchase and address this.
We will be on the lookout for your email to get this resolved for you as a priority.
Company is misrepresented and product is not as portrayed
I bought a Queen sized grounding sheet and grounding mat. The sheet isn't as portrayed on the website. Once I received it and realized it wasn't what I expected I asked for a refund. Terra Wellness says you can get a refund up to 90 days after purchase. There was only a automatic response email sent. I tried numerous times and got the automatic response only. Not till I said I would review them and go to the ACCC did I get a person to email me about it, offering a partial or whole refund. I asked for whole. I asked for a refund number to send with the goods. No response just the automatic response email. Guess they got me good. I will not be returning the goods till I have proof that after return I will get a refund. They say on their website they have a "happiness guarantee" obviously that means their happiness not the customers.
7 gennaio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds incredibly frustrating to receive a product that doesn't meet your expectations and then be met with a wall of automated responses when you try to use the advertised "happiness guarantee."
I am so very sorry for the deep frustration this has caused and for our complete failure to provide a straightforward refund process. It is unacceptable that it took the threat of a negative review to get a human response, and even more so that you were then left without the confirmation you need to safely return the items.
We need to fix this and provide you with the confidence to proceed with the return. To help us locate your case and the previous communication, could you please email our support team with your name and order number? This will allow us to find your refund request and provide you with the official return authorization you've asked for.
We will be on high alert for your email to get this sorted for you as a matter of absolute priority.
Love it easy to use- does what I want…
Love it easy to use- does what I want snd relieves the pain in my neck from . I have stage 4 breast cancer that has spread to bones. Highly recommend
2 marzo 2026
Non scritta su invito
Risposta di Terrawellness
Thank you so much for sharing your experience with us. It is incredibly meaningful and deeply moving to hear that the massager is providing you with relief from your neck pain.
Knowing that our product can offer some comfort and do what you need it to do is the most important thing we could ever hope to achieve. Your high recommendation means the world to our entire team.
We are sending you our very best wishes, and we hope the massager continues to bring you some measure of ease and relief. Thank you again for taking the time to share your story.
I ordered airfryer but they delivered a…
I ordered airfryer but they delivered a wrong size airfryer. I contacted them for refund but no response at all.
12 febbraio 2026
Non scritta su invito
Risposta di Terrawellness
It sounds very frustrating to receive the wrong size air fryer and then be met with complete silence when you try to get it corrected.
I am so very sorry that you were sent the incorrect item and for the complete lack of response from our team. Our intention is for every customer to receive exactly what they ordered and to have access to responsive support, and it's clear we have failed you on both counts.
We need to understand what went wrong with your order and our communication channels so we can process your refund. To help us investigate this failure and arrange the resolution for you, could you please email our support team with your name and order number?
We will be on the lookout for your email to get this resolved for you as a priority.
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