Terra Nova Equipment Recensioni 

Ordered a Helm 1 compact on a sunday night and it arrived the following friday. A big thank you for the speedy dispatch as I was going camping the following day. Customer service was efficient & polite.
The tent held up well and the build quality is very good. Overall I'm one happy customer and will be returning for future purchases

Every aspect of Terra Novas customer service has been spot on. Communication, delivery, packaging and the products are some of the best on the market!

High quality equipment (stakes for helm 1 footprint). The delivery was made 2 days earlier and with good communication by Terra Nova.

Though I am completely happy with my purchase, my order did take almost a week to be delivered. I had anticipated dispatch notification within 2 working days but had yet to receive this after the 4th day following the order.

When I contacted Terra Nova’s service team, they promptly came back to me to apologise and escalated to their warehouse team - I received my product the very next day.

Thank you to Sam Norton (Customer Care Manager), who helped to resolve this quickly for me.

Material and build quality of the product: 5 stars
Communication by Terra Nova: 5 stars
Delivery time: 2 stars (but it was clearly communicated the delivery will take time due to back order)

Promptly sent well packaged no flaws spot on!

Tent is amazing. Good quality, well made and stood up to ferocious winds! Plus got it in a sale - bargain!

Helm compact 1

Footprint was easy to order, for my tent model, good quality item. Communication was great from the off. Lead times stated were acceptable however the item arrived 2 weeks earlier than first thought. Tracking was spot on with alerts right up to delivery by DPD. Spot on Terra Nova, no wonder I have several of your tents. Top job well done.

TN had a good deal going on a tent i was after. It was delivered quickly. I've put it up and it's great but not tested it in the great outdoors yet.

Great piece of kit and really great service - thank you.

Absolutely great pair of gloves

Excellent service and product quality
I also own a Voyager which is excellent and when I damaged it (totally my own fault) one again great customer service and repair quality.

Nice little bag.
The straps seem overly long even when bag is full so there is a need to do a lot of tying to tidy them up .
Could do with Velcro to fit round seat post.
All that said great little bag for the money.

I ordered the Helm Compact 1 tent on the Monday, opting for the free postage, I think Terra Nova were busy that week and by Friday it still hadn’t arrived so I rang their customer services, and quick chat with a great guy soon explained that I would have it by Saturday morning but as I wanted to use it that day I asked if I could drive down to them and collect it myself.
The answer was yes, so a quick drive to Chesterfield and I met the same guy who I’d spoken to earlier, 2 minutes later I was heading back up the M1 with my new tent and footprint.
I used the tent on the Saturday night, it rained and was windy, the tent was easy to erect and no leaks anywhere, the ventilation was brilliant, hardly any condensation on the inside of the flysheet, as a bikepacking tent I would recommend this tent, it’s easy to erect, small enough to be discreet but spacious enough to accommodate everything apart from my bike.
Great tent 10 out of 10 from me.

There apparent llightweight compact tent was neither lighweight or compact and this caused me to be unable to attend a camping holiday i booked and paid for!!! not only that when i asked to return it and complained i recieved no reply!!!

Excellent service , quality product, delivered quickly.

I have a Laser competition tent that has only been used twice over a 4 year period. The second time it rained for roughly 4 hours, not particularly heavy. But within 2 hours my tent was satuarated and dripping though onto my sleeping bag. Whilst the tent is oldish it had barely been used, and I was shocked it was so unproofed, on just its second use.
I then contacted customer services asking for advice. Sending in pictures explaining how it was coming straight through the tent fabric, and that in my experience it certainly wasn't just condenstion.
Only to be replied to rather bluntly, without an apology for my experience or disappointment. Also that it was apparently just condensation! I'm firm in the belief that it is not condensation, however if it is that is a serious flaw in the design of the tent, some condesation is expected, but to soak me head to toe is not. Luckily my sleeping also of the same age actaully did stand up to its label and manufacturers quality and kept me dry!
Very disappointed with the proofing of the tent material and as such wouldn't recommend Terra-Nova tents.

Terra Nova cannot be beaten on customer service or quality of products. I have had to contact them twice recently, once for a replacement part and the second time for a query regarding a new purchase. Both times they have far exceeded all expectations I had. It doesn't matter if it's regarding a product that I purchased 8years ago or a product I'm buying next week, they could not be more helpful. I strongly recommend Terra Nova and their equipment. My Laser tent in particular has faced harsh conditions and has not once let me down.

I needed a replacement pole for my laser compact tent and terra nova dealt with my queries and order very professionally and speedily.

Provided what was necessary at the right time and right price.