Adin and his team cleaned our whole house from top to bottom this morning. I’ve been suffering with morning sickness and unable to do a proper deep clean myself and have been getting triggered by smel... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Christos and Ntemo (I’m not sure if I’ve spelled their names correctly) cleaned my flat today before I move out. They arrived on time and did an exceptionally thorough and spotless job. Overall, I am... Leggi di più
Really fantastic experience from Christos for our household clean yesterday. He was so polite and friendly! His attention to detail was amazing and he even went above and beyond, showing me some great... Leggi di più
Had a terrible experience Paid £292 for an end of tenancy clean. Firstly they were an hour and half late. Then they left after 2.5 hours. I wish I could upload photos because the job they did was l... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Informazioni di contatto
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Regno Unito
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Eccellente
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 61% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Abu Bakar was brilliant
Abu Bakar was brilliant
Abu Bakar was brilliant. He did his job well and he is a very kind and respectful person and treated me very respectfully. Worked really hard to clean my drive way
1 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Dr Irshad,
Thank you for taking the time to share your positive experience. We are very pleased to hear that Abu Bakar delivered such a high standard of service while maintaining a respectful and professional approach throughout.
It is great to know that his hard work and dedication in cleaning your driveway met your expectations, and that his courteous manner left a positive impression. Your feedback is greatly appreciated and will be shared with him.
Thank you,
The Tenancy Cleaning Team.
Friendly team who were quick and…
Friendly team who were quick and efficient. They did a very good job and I’m very happy with the result. The patios weren’t quite finished to a good enough standard, but when I pointed this out, they were very happy to do it again until we were satisfied. Would recommend.
2 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Helen,
Thank you for your thoughtful feedback. We are pleased to hear that you found the team friendly, efficient, and that you were happy with the overall result.
We also appreciate you highlighting the matter with the patios, and we are glad the team responded promptly and ensured the work was brought up to the expected standard. Delivering a satisfactory outcome is always our priority.
Your recommendation is truly valued.
Thank you,
The Tenancy Cleaning Team.
Hello today I had an end of tenancy…
Hello today I had an end of tenancy clean and it was done by Ondrej cica and his team they was very professional and very quick cant complain the work was done perfectly couldnt be happier
1 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Steffie,
Thank you for sharing your experience with us. We are very pleased to hear that Ondrej Cica and his team delivered a professional and efficient end of tenancy clean, and that the results met your expectations so perfectly.
Your satisfaction is extremely important to us, and it is great to know the team’s speed and standard of work left such a positive impression.
Thank you,
The Tenancy Cleaning Team.
An excellent service
An excellent service, the guys came on time, talked me through the job, and the results were excellent, I didn't think my flat could look so clean! Abubakr and Muib were great, very hardworking, friendly and polite, really impressed with the job the guys did!
30 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Jahangir,
Thank you for your detailed feedback. We are very pleased to hear that Abubakr and Muib delivered such an excellent service and that they took the time to explain the job clearly before starting.
It is especially great to know that you were impressed with both the quality of the cleaning and the transformation of your flat, as well as their professionalism, friendliness, and politeness throughout the process.
Your kind words are truly appreciated and will be shared with the team.
Thank you,
The Tenancy Cleaning Team.
Would not hesitate to recommend
Would not hesitate to recommend
Tenancy Cleaning as they exceeded all
of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the house was dusty and required above the normal housework clean. The team were there for 5 hours in total and the quality of work was exceptional - we didn’t recognise the house when they had finished.
30 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Clare,
We sincerely appreciate your feedback and are delighted to hear that our team exceeded your expectations during the pre-sale deep clean of your property.
It is especially rewarding to know that after the renovation and decoration work, the team was able to restore the house to such a high standard that it felt transformed when the work was completed. Delivering this level of result in more demanding conditions is exactly what we aim for.
Thank you as well for your strong recommendation—it is greatly valued.
Thank you,
The Tenancy Cleaning Team
Nothing to fault, brilliant
This company is excellent. I needed an end of tenancy clean at very short notice, booking was quick and easy and price was very reasonable. Abdul carried out a superb job, very friendly and polite. The kitchen and 3 bathroom deep clean was completed quickly and with great care. All cupboards, surfaces, appliances etc. were left spotless. I will be recommending Abdul and Tenancy.Cleaning for a fantastic job -Thank you
28 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Cara,
Thank you for your detailed feedback. We are very pleased to hear that you found our service quick, easy to book, and reasonably priced, especially at short notice.
It is great to know that Abdul delivered a high standard of work on your end of tenancy clean, carrying out a thorough kitchen and bathroom deep clean with care and professionalism. We are also glad that you were satisfied with the spotless finish across all surfaces, cupboards, and appliances.
Your recommendation is greatly appreciated and will be shared with the team.
Thank you,
The Tenancy Cleaning Team.
Excellent standard of work
Firstly, a really easy booking process. What was included was very clear.
The team turned up on time, and were polite and professional.
I left them to it, and they called me to say they were finished. They took me round the whole house so I could see the work done and check I was happy.
The work itself was done to a very high standard - this was the key bit as I was due to hand the keys over to the landlord, and it took all the stress out of the process.
Highly recommended.
21 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Michael,
Thank you for your detailed and positive feedback. We are very pleased to hear that you found the booking process straightforward and the scope of work clearly communicated from the outset.
It is excellent to know that the team arrived on time, maintained a polite and professional approach, and ensured you were kept informed throughout the completion of the job. We are also glad that the final walkthrough gave you confidence in the standard of work before handing the property back to your landlord.
Knowing that the service helped remove stress from your end of tenancy process is exactly the outcome we aim to deliver, and your recommendation is greatly appreciated.
Thank you,
The Tenancy Cleaning Team.
A clean, tidy flat.
I had a fantastic journey booking this company to clean my flat. I work full time and I'm a carer for mum, so time for cleaning is limited. The whole process was very user friendly and prompt. The team arrived early, so polite and professional, the flat was left in an amazing condition. So clean and tidy, Smudge less windows, carpet looks new. The team went the extra mile, place is spotless. Highly recommend them, good pricing too. Money well spent, definitely value for money. Their hard work allowed me some quality time in the sun. Thanks team.
25 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Sang,
Thank you for sharing such a detailed and thoughtful review. We are truly pleased to hear that the booking process was smooth and convenient for you, especially given your busy schedule.
It is great to know that the team arrived early, maintained a polite and professional approach, and delivered a result that left your flat in such excellent condition. We are particularly glad that the attention to detail—such as the windows and carpets—met your expectations and that the service gave you valuable time back for yourself.
Your kind words about the team going the extra mile and the value for money are sincerely appreciated and will be shared with them.
Thank you,
The Tenancy Cleaning Team.
Risposta di Tenancy.Cleaning
Hello Stefan,
Thank you for your feedback and for taking the time to leave a review. We are pleased to hear you had a positive experience with our company.
We appreciate your support and are glad you are satisfied with the service provided.
Thank you,
The Tenancy Cleaning Team.
Absolutely fantastic work by the team…
Absolutely fantastic work by the team led by
Ondrej, perfectly on time and quickly done in just over an hour. Highly recommended.
26 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Brandon,
Thank you for your kind feedback. We are very pleased to hear that Ondrej and the team delivered such an efficient and well-timed service, completing the work quickly while maintaining a high standard.
It is great to know that everything ran smoothly from arrival to completion, and that you were happy enough to highly recommend the service. We truly appreciate your support.
Thank you,
The Tenancy Cleaning Team.
If I could give more stars I would.
If I could give more stars I would.
Abubakr and Muhib were absolutely excellent. Their attention to detail, hard work and pride in their work was absolutely above and beyond anything we expected.
They left the house absolutely spotless and well above the level of cleanliness we thought it would be and they checked throughout that we were happy with their work.
We were so happy with the house and will move in to our new home in two days time knowing it’s gleaming and ready for us to just place our belongings in.
Thank you both for your hard work and professionalism.
Communication through the booking process was fantastic and they were very accommodating to our needs.
I would recommend this company 100%
25 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Mrs Gardiner,
Thank you for your detailed and generous feedback. We are truly pleased to hear that Abubakr and Muhib delivered such a high standard of service and that their attention to detail, work ethic, and professionalism exceeded your expectations.
It is especially rewarding to know that the property was left in a spotless condition and that the team maintained clear communication throughout, ensuring you were satisfied at every stage. We are also glad the booking process was smooth and accommodating to your needs.
Your recommendation means a great deal, and we appreciate you taking the time to share your experience.
Thank you,
The Tenancy Cleaning Team.
Amazing quality cleaning, would highly recommend
Amazing quality cleaning, quick and efficient and really friendly. Would recommend to anybody. Our cleaner Abubkar was amazingly detailed and made our apartment brand new again.
25 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Joel,
Thank you for your kind feedback. We are very pleased to hear that you were satisfied with the quality of the cleaning service and that the team delivered a quick, efficient, and friendly experience.
It is especially great to know that Abubakar’s attention to detail made such a strong impression and restored your apartment to a high standard. Your recommendation is greatly appreciated and will be shared with the team.
Thank you,
The Tenancy Cleaning Team.
Excellent service from start to finish
Excellent service from start to finish. Robert updated me prior to arrival, and was bang on time. The house had been left in a poor state by the tenants, but by the time Robert had finished it was good as new. A friendly chap too.
24 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Consumer,
Thank you for your feedback. We are very pleased to hear that Robert provided an excellent service from start to finish, including clear communication prior to arrival and punctual attendance.
It is especially good to know that despite the initial condition of the property, Robert was able to restore it to a high standard and leave it looking as good as new. We are also glad his friendly and professional approach made a positive impression.
Your comments are greatly appreciated.
Thank you,
The Tenancy Cleaning Team.
I am utterly appalled by the service…
I am utterly appalled by the service I’ve received from tenancy cleaning nationwide. I booked for a post building service which in the invoice clearly stated the walls, windows, floors etc has to be cleaned. However the service I received was the opposite and upon complaining I was informed by Isabel who is the cleaning manager in only complaining because I do not want to osu a commission. I believe this statement is racially biased. I then contacted the office to formally complain however the response I received from the office was very dismissive. I am highly unsatisfied with the service I’ve received.
22 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Priscilla,
We’re sorry to hear you remain dissatisfied, however we need to correct several inaccuracies in your review.
The service booked was an After Builders Clean, which has a clearly defined scope. Wall cleaning is not included as a standard deep wash due to the risk of damage to painted and finished surfaces. Any reference to “walls dusted” relates only to light, safe surface dusting where applicable, not full wall cleaning.
Following a full internal review, including operative reports and on-site visual evidence, we confirmed the service was carried out in line with the agreed scope of work.
We also categorically reject the allegation that any member of our team acted with bias or discriminatory intent. All communication and decisions were based solely on service scope and operational policy.
As a goodwill resolution, a partial refund was already offered without admission of liability. A complimentary re-clean was also made available initially but, in line with our policy, is no longer applicable once a refund is accepted or offered as resolution.
We remain confident in the findings of our investigation and the evidence supporting it.
If you would like to resolve this further, we remain open to discussing the matter directly.
Stay well,
The Tenancy.Cleaning Management Team
Another success
I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat.
I have medical problems which meant I had been unable to deal with the builder's dust left after renovations.
Abu and his colleague turned up, immediately assessed the situation and got on with the job. We had difficulties when the blocked drain caused a few problems. The guys carried on, never stopped and left a pristine, clean flat.
They were polite, pleasant, professional and respectful and I am very grateful to them.
20 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Maralyn,
Thank you very much for taking the time to leave such a detailed and positive review.
We are truly pleased to hear that you chose our service again and that Abu and his colleague were able to deliver the level of support you needed, especially under the challenging circumstances with the renovation dust and the drainage issue. It is always our priority to approach every job with professionalism, patience, and care, and we are glad this was reflected in your experience.
We will make sure your kind words are passed on to Abu and the team, they will be very encouraged by your feedback.
We sincerely appreciate your trust in us and look forward to supporting you again in the future.
Was quick managed to clean in a timely…
Was quick managed to clean in a timely manner very professional. I had ondrej was great team
20 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Mikhail,
Thank you for your feedback.
We’re pleased to hear the clean was completed quickly and within a good timeframe, and that you found the service professional. We’ll also make sure Ondrej and the team are aware of your comments, it’s always good for them to hear direct feedback.
We appreciate you choosing our service and hope to assist you again in the future.
I highly recommend Hussain's Team
I highly recommend Hussain's Team. They did fantastic job. Very professional and nice team. Absolutely amazing. Thank you very much Hussain's Team.
18 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you for your kind review, Joanna.
We’re really pleased to hear you were happy with the service and that Hussain’s team delivered a professional and high-quality clean. We’ll make sure your feedback is shared with them. it will mean a lot to the team.
We truly appreciate your recommendation and thank you again for choosing our service, Joanna.
pre-sale cleaning
Shaida cleaned my 2 bed flat for a pre-sale one-off cleaning. Everything is cleaned just as how I expected. Price is good.
16 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hi Adrian, thank you for the great feedback! We’re so glad to hear that Shaida met your expectations and provided a thorough clean for your 2-bed flat.
First impressions are everything when putting a property on the market, so we’re happy we could help get the place looking its best at a fair price. We’ll be sure to share your appreciation with Shaida!
Best of luck with your sale,
The Tenancy.cleaning Team
Shaida and Saza were fantastic and very…
Shaida and Saza were fantastic and very efficient at getting my flat cleaned. They were both very friendly and did an amazing job. Highly recommend.
14 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you, Jo, for your great feedback.
We’re really pleased to hear that Shaida and Saza delivered an efficient and high-quality clean, and that you found them friendly and professional throughout. We’ll make sure your kind words are passed on to them, they’ll be very happy to hear this.
We appreciate your recommendation and look forward to helping you again in the future.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.