Adin and his team cleaned our whole house from top to bottom this morning. I’ve been suffering with morning sickness and unable to do a proper deep clean myself and have been getting triggered by smel... Leggi di più
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Christos and Ntemo (I’m not sure if I’ve spelled their names correctly) cleaned my flat today before I move out. They arrived on time and did an exceptionally thorough and spotless job. Overall, I am... Leggi di più
Really fantastic experience from Christos for our household clean yesterday. He was so polite and friendly! His attention to detail was amazing and he even went above and beyond, showing me some great... Leggi di più
Had a terrible experience Paid £292 for an end of tenancy clean. Firstly they were an hour and half late. Then they left after 2.5 hours. I wish I could upload photos because the job they did was l... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Informazioni di contatto
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Regno Unito
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Eccellente
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 61% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Even one star is too much for this…
Even one star is too much for this company. The guy spend hours cleaning nothing clearly because when he left and the house was still not cleaned to the standard they promised . It was too late for me to even re arrange another clean because I had to hand of the keys to the landlord . They even refused to give me a refund. Disgusting customer service.
3 maggio 2026
Non scritta su invito
Last minute booking, amazing job
I was moving out and am disabled. I needed house cleaners who would do a good job and at very short notice. Tenancy cleaning came up tops. Even after my landlord dropped the bomb that he was having painters prepping the place the day I'd booked the cleaning service, meaning they'd have to work around them. Was no problem. Great service. Instant response. Great rates. I highly recommend them !
14 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Karen,
Thank you so much for your wonderful review and recommendation. We truly appreciate your kind words and are very pleased that we could assist you during your move-out process, especially on such short notice.
We understand how stressful moving can be, and we are glad our team was able to adapt smoothly around the painters and still deliver the level of service you expected. Your feedback about our responsiveness, flexibility, and rates means a lot to us.
Thank you once again for choosing Tenancy Cleaning. It was a pleasure assisting you, and we wish you all the best in your new home.
Stay well,
Tenancy Cleaning Team
Shaida and Zanko were proffessional and…
Shaida and Zanko were proffessional and did excellent work on deep-cleaning our house, especially the kitchen (the oven was left sparkling!) Would 100% recommend them.
18 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Dee,
Thank you very much for your fantastic review and for taking the time to share your experience with us.
We are delighted to hear that Shaida and Zanko delivered a professional service and that you were happy with the deep cleaning results, especially the kitchen and oven. Your recommendation means a great deal to both our team and the company.
We truly appreciate your support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Really bad service
Really bad service. Team arrived between 4:30-5pm where actual appointment was at 2pm and finished work late night 11:36pm. Not sure it's intentional or by accident. Kitchen hob looks like not cleaned at all, extractor filter cleaned only one side, other side is full of grease. fridge trays are washed but not cleaned so left watermark everywhere. Sofa not cleaned, all stains are as it is. Lights not cleaned at all. Windows cleaned only from inside but missed few windows in other rooms, carpet deep cleaned but few spots are left uncleaned. Floors mopped but not deep cleaned, shoe marks are present everywhere corners behind furnitures are not cleaned, spider nets not removed. Overall very bad service. They clean areas only which is visible for people on first sight. Hidden areas not cleaned at all. Please be careful when you use this service. Thoroughly check all the areas one by one. Do not let them work at night as things are not clearly visible at room light. They take money in advance so that we can't do anything after they finish work. Please try to give money after satisfactory completion of work. They do not accept it's their fault even after showing videos and pictures. They think it's taken before Cleaning even though pictures has time stamp on it. Finally they have refunded me price for hob cleaning and Sofa cleaning cost. But rest not happy with rest of the house cleaning too as new tenants are moving in and house is in a mess without proper cleaning.
15 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Ambika
Thank you for your feedback.
We are sorry to hear that you remain dissatisfied with the service.
To address your concerns, a £75.00 goodwill refund was prioritised and has already been processed as a gesture of goodwill relating specifically to the hob, extractor filter, and sofa cleaning. This was issued promptly once the complaint review was completed.
We acknowledge your comments regarding timing and expectations. The extended duration of the visit was due to additional on-site work carried out to address concerns raised during the appointment.
While we understand you are unhappy with the outcome, we do not agree with the assertion that the property was left unclean or that the service was not delivered. Our internal review and operative confirmation support that the work was completed and reviewed on site before sign-off.
The £75 goodwill refund has been issued as a final gesture in relation to the specific items raised.
Stay well,
Tenancy.Cleaning Team
I've used them twice
I've used them twice, once for a house clean and most recently for carpet cleaning. They were on time, very polite and went out of their way to do a great job. When I mentioned a few things the property agent had raised, the cleaner went out of their way to deal with those issues. They also promptly provide a receipt and take photos for their own records. The online booking is also handy so I could make sure the job was done on time and ready for my check out inspection.
14 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Rebecca,
Thank you so much for your continued trust in our services and for taking the time to leave such a detailed review.
We are very pleased to hear that you had a positive experience with both your house clean and carpet cleaning service. It is great to know that our team’s punctuality, professionalism, and attention to the property agent’s remarks helped make your checkout process smoother and less stressful.
We are also glad that you found our online booking system convenient and appreciated the prompt receipts and photo records provided after the service. Your feedback means a lot to us, and we truly appreciate your recommendation and continued support.
Stay well,
Tenancy Cleaning Team
fantastic professionall Team
What's fantastic professionall trio arrived and did a magnificent job on my apt after Electricians and Plasterers had finished. Thank you David, Marika 💗 and Sara. 5 Starr highly recommend 👌
17 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Graham,
Thank you very much for your amazing review and kind recommendation.
We are delighted to hear that David, Marika, and Sara did a magnificent job cleaning your apartment after the electricians and plasterers had completed their work. Post-renovation cleaning can be challenging, so your feedback means a great deal to the team.
We truly appreciate your support and your kind words about our staff. We will be sure to pass your compliments on to them.
Stay well,
Tenancy Cleaning Team
Three cleaners arrived to clean my flat…
Three cleaners arrived to clean my flat for two hours. Despite what I'd asked for and paid for, £274, the flat was not cleaned to a good standard. Blinds were clearly not touches even though I'd requested they be cleaned, filthy plug holes, dirty shower and an integrated microwave that had clearly not even been opened. Despite providing date stamped photo evidence apparently I was out of time for them to consider my complaint! Shocking service.
30 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Carolyn,
Thank you for your feedback.
We are sorry to hear that you were dissatisfied with the service provided.
Our team attended the property on 30 April 2026 and completed the cleaning as scheduled within the agreed scope of the booking.
Your complaint was submitted on 11 May 2026, which is 11 days after the service date. This is outside our 7-day re-clean guarantee period, as clearly outlined in our Terms & Conditions and agreed at the time of booking.
As a result, the issue was raised 4 days beyond the guarantee window, and we were unable to offer a re-clean or compensation in this instance.
We appreciate your comments; however, we must apply our policy consistently across all customers to ensure fairness.
If you would like to discuss this further, you are welcome to contact our office directly.
Stay well,
Tenancy.Cleaning Team
New house deep clean
I booked a full house deep clean the day after moving in, and Abel and Doi were absolutely fantastic. They arrived early and were diligent and hardworking throughout the entire clean.
I still had boxes everywhere, so I really appreciated their patience and cooperation while I moved things around so they could access all areas of the house. Nothing was too much trouble for them.
They were professional, polite, and provided a very high standard of service. I’m so happy with the results — they truly helped make my house feel like a home.
Thank you so much, Abel and Doi!
9 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello FQ,
Thank you very much for your detailed and kind review.
We are delighted to hear that Abel and Doi delivered a thorough and high-standard deep clean for your new home. It is especially good to know they were able to work around your moving boxes with patience and cooperation, ensuring every area was properly cleaned.
Your feedback on their professionalism, politeness, and hard work is greatly appreciated, and we are pleased the results helped make your house feel more like home.
Stay well,
Tenancy Cleaning Team
End of Tenancy Cleaning …
Carlos and his team went out of their way to clean the property, especially the bathroom where they did an outstanding job. No corners were left unturned and the house looks as good as new. I will certainly hire them again and highly recommend the team for their dedication and efficiency. Thank you team.
6 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello SAzam,
Thank you very much for your kind review and recommendation.
We are pleased to hear that Carlos and his team delivered an outstanding end of tenancy clean and that the bathroom in particular met your expectations. It is great to know their attention to detail and efficiency helped restore the property to a high standard.
We truly appreciate your feedback and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Shaida and zanko were fantastic
Shaida and zanko were absolutely amazing today, such lovely people and went above and beyond especially with the carpet cleaning. This is the third time I had used this company for cleaning and everytime it has been great. I look forward to using you again in the future
8 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Rach,
Thank you very much for your kind review and continued trust in our services.
We are delighted to hear that Shaida and Zanko did a fantastic job and went above and beyond, especially with the carpet cleaning. It is also wonderful to know that this was your third time using our company and that you have consistently had great experiences with us.
We truly appreciate your ongoing support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Damaged Oven Tray and Flat Left Unclean
We booked an end of tenancy cleaning and they damaged the oven tray with detergent. They let the product sit overnight and it completely stained it. There were also stains left on the toilet seat. The landlord charged us an additional 78£ for an extra clean.
22 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Helena,
We have reviewed this case in full, including the complete email correspondence, internal records, and post-service documentation.
Our records confirm that the service was completed and signed off by our team at the time with no issues reported during completion or immediately afterwards. The concerns raised regarding the oven tray were submitted after the team had already left the property, and are not supported by our post-clean evidence.
The £15 refund referenced in your review was processed and issued on 8 May 2026, as previously confirmed.
A re-clean was offered in line with our standard procedure; however, this could not be arranged due to access constraints at the property at that stage.
We always take feedback seriously and investigate all complaints thoroughly. Following our internal review, we are confident the service was carried out as agreed and to standard, and we therefore consider this matter resolved.
Stay well,
The Tenancy.Cleaning Team
They did a great job and took the…
They did a great job and took the presure of me to clean the flat
6 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Angela,
Thank you very much for your kind review.
We are pleased to hear that the team did a great job and were able to take the pressure off you during your flat cleaning. It is always our aim to make the process as smooth and stress-free as possible.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
Best cleaning exspeecine staff were…
Best cleaning exspeecine staff were really friendly
1 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Kiera,
Thank you very much for your kind review.
We are pleased to hear that you had a great cleaning experience and that our staff were friendly throughout the service. Your feedback is truly appreciated and means a lot to the team.
Stay well,
Tenancy Cleaning Team
Superb Service
David and his team worked efficiently and thoroughly to deep clean my flat - I would highly recommend them!
6 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Marumbo,
Thank you very much for your kind review.
We are pleased to hear that David and his team delivered a thorough and efficient deep clean of your flat. It is great to know you were happy with the service and would recommend them.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
Not recommended to use for End of Tenancy clean!
We booked an end of tenancy clean with Tenancy.Cleaning and the service delivered was far below a professional standard.
Multiple surfaces were not touched by the cleaners in the 2 hours they spent at the flat, leaving behind a layer of dust and grime. Where they did clean, it was often superficial and not of the thorough nature required at the end of a tenancy. Glass surfaces were left streaky, carpets unvacuumed in multiple places, bottoms of kitchen drawers not wiped and shower drains untouched.
The issue was instantly raised with the cleaners in the property, who did not care to amend their standards where missed areas were pointed out to them before they left. I was then immediately in touch with Tenancy.Cleaning via WhatsApp and followed their complaints procedure diligently. They assured me they would rectify the issue but have since not delivered.
As others have mentioned, they consistently fall back to quoting their policy, which is that a complementary re-clean will be offered, and failing this a 10% refund. Of course, as this is an end of tenancy cleaning service, recleaning would need to be offered immediately to be viable before access to the property is lost. The soonest they could offer me a re-clean was 5 days after the initial service, long after the keys had been returned to the landlord. Their maximum refund offer is not sufficient to compensate for the lack of care and skill in this work, per consumer rights under UK law.
The subsequent interactions with their customer service team have been extremely disappointing. They are insistent that the clean was as advertised which is plainly not true, and show no compassion for the additional stress they have caused at end of a tenancy. I had to find the time in a hectic few days to personally repeat the cleaning, which I had paid £200 for, to a standard which would be acceptable to the landlord.
Overall, I would not recommend using Tenancy.Cleaning for their end of tenancy cleaning service, noting mine and other's experiences that this is likely to result in a loss of some of your deposit and/or your time to rectify a poor cleaning standard.
If you do go ahead, book them a week in advance on moving out so they have time to come round twice!
Edited: Be warned that their website cheekily omits 1 and 2 star reviews, making the service appear more reliable than reality. I would give 0 stars if I could.
1 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Jessica,
Thank you for your review.
We have carefully reviewed this case in full, including all communications, operative reporting, scheduling records, and the complaint timeline.
We do not agree with several statements made in your review regarding both the standard of service and the handling of your complaint.
Our records confirm the service was completed and assessed against our end-of-tenancy standard. Where concerns were raised, a complimentary re-clean was offered promptly in line with our procedure. This is the contractual remedy provided under our service terms and is the first and primary resolution route for any cleaning concerns.
The re-clean was scheduled at the earliest available operational time following your complaint. Unfortunately, the scheduled re-clean could not be carried out due to access not being available at the property at the time of attendance, which prevented completion of the agreed remedial service.
Following this, a goodwill payment of £50.00 was offered as a full and final resolution. This offer exceeds our standard policy and was made in good faith to bring the matter to a close.
We recognise that you remain dissatisfied with the outcome. However, based on the full review of the case and supporting records, our position remains unchanged.
We are committed to transparency and consistency in how we handle all customer concerns and ensure all complaints are reviewed fairly based on documented evidence and agreed service terms.
Stay well,
Tenancy Cleaning Team.
Quick and Easy
Booking process was very easy and simple to navigate.
Team was super helpful and even collected keys from different location to property
Very good and trusted service
5 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Thomas,
Thank you very much for your kind review.
We are pleased to hear that you found the booking process easy and straightforward, and that our team was able to assist you effectively, including collecting the keys from a different location. It is great to know you found our service helpful and trustworthy.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
Excellent service
The price was very competitive. Booking was easy.
On the day Shaida and Zanko arrived on time and did a very thorough job. Excellent service. Thank you.
5 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Charlotte,
Thank you very much for your kind review.
We are pleased to hear that you found our pricing competitive and the booking process easy. It is great to know that Shaida and Zanko arrived on time and carried out a very thorough clean.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
I was very pleased with the end of…
I was very pleased with the end of tenancy cleaning, Shaida and Saza were very nice and showed up on time. They did an amazing job and went above and beyond to ensure I was happy with the cleaning. The booking process is also very straightforward, I like the fact that you can add/remove specific areas to clean on the booking. Highly recommend!
2 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Aicha,
Thank you for your kind feedback. We’re really pleased to hear you were happy with your end of tenancy cleaning and that Shaida and Saza arrived on time and did an amazing job. It’s great to know they went above and beyond to ensure everything met your expectations, and we’ll be sure to pass your comments on to them.
We’re also glad you found the booking process straightforward and flexible, and we truly appreciate your recommendation.
Thank you,
the Tenancy.Cleaning team.
They went above and beyond with their…
They went above and beyond with their cleaning, getting the place to a requisite clean after years of heavyuse.
24 aprile 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Thank you for your kind feedback, Dennis.
We’re pleased to hear the team was able to bring the property up to the expected standard, especially after a period of heavy use. We’ll make sure your comments are passed on to the cleaners as recognition of their effort.
If you ever need our services again, we’ll be happy to assist.
Exceptional work
I had a wonderful pair, Abdul and his partner. They were fantastic. They arrived early, were professional, kind and friendly.
They worked very hard and provided an exceptional end result. They did over and above of what I expected.
They are both people who take pride in what they do and deliver the highest of standard.
I will definitely recommend them as a team to book
1 maggio 2026
Non scritta su invito
Risposta di Tenancy.Cleaning
Hello Eska,
Thank you for your wonderful feedback. We are delighted to hear that Abdul and his partner delivered such an exceptional standard of service. It is especially rewarding to know that their professionalism, friendliness, and dedication exceeded your expectations.
Your recognition of their hard work and pride in what they do truly reflects the values we strive to maintain across all our teams. We greatly appreciate your recommendation and are pleased that you had such a positive experience with us.
Thank you,
The Tenancy Cleaning Team.
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