Tech sofa Recensioni 1.198

The product is beautiful and quality. The delivery guys were friendly and supportive to fix the sofas.

Bought the series 3 corner sofa on the Wednesday night. Delivered by Sunday morning with updates from the delivery fellas regarding timings, sofa is lovely, comfortable, handy having the USB ports for charging.. only small issue was the drawers kept falling off the rails every time I used them, I took a bit more time to make sure they were fully lined up and seems to have solved that issue. Very happy customer

The courier they use didn't deliver to our area , so they organised another courier. Everywhere else we tried wouldn't help. So very happy with the quality of sofa and the customer service.

Delivery was very quick, and the sofa is amazing. Would definitely recommend 👌

From orderingto delivery was really quick. Had sofa's for a week now, and love them. Delivery men unwrapped them, put them together and took all the wrapping back with them.

Had my eyes on this sofa for over a year (series 2 3 seater) and finally pulled the plug on the order button. Ordered late on a Thursday night, had a call to arrange delivery the next day and was sitting on the sofa the following Tuesday (4 days turnaround when expecting 14 day was brilliant).

Delivery guys were careful, pleasant and actually before the time they stated and called beforehand.

Cannot fault the sofa or service and absolutely loving our new sofa.

Trying to contact tech sofa is impossible my sofa is playing up so I have tried to contact them i have left message they don't respond it's if they no longer trade
So don't buy from them once you have there sofas that's it you are on your own

I've had my sofa for 2 weeks now and still waiting g for a replacement because they sent the wrong corner for my sofa . Always helpful on the phone promising it is getting sorted but then nothing . Always having to chase them x highly disappointing

The only reason you didn't get 5 stars was the transport company let you down. The service from them was way under par, not very friendly at all and in way too much of a rush, infact when 1 of them found out they had to carry it upstairs to my flat, his face told a million stories. They had been orewarned at keast twice if not 3 times before they arrived and it left a sour taste in my mouth. The sofa is brilliant really fantastic quality.

Great service delivered quicker than stated. Delivery guys were great. Thank you

The product quality is good. Looks exactly as pictured and delivery was within the specified period

Suite absolutely lovely the lads that did delivery was wonderful nothing a problem very pleased with my purchase would highly recomend

Amazing service! Quick delivery within a week. Paid for white glove service and the delivery people were kind efficient and careful. The sofa is such good quality and everyone loves it!

I received the sofa on the 20th the guys were great unfortunately they were in a hurry to get away and did not test everything. My seats do not heat up in have phoned messaged them about the problem. No return phone call or message from them very disappointed it was not a cheap sofa at £1.200

I ordered the Series 8 sofa on 12th November and it arrived on the 14th. Delivery team were great, no complaints there. Unfortunately, the entire right-hand side of the sofa didn’t work straight out of the box. The drivers said they would report it and told me to contact Tech Sofa as well, which I did by email and WhatsApp.

On the Monday morning I called and was told they “don’t work weekends” and that only one person was in this week, which is why my WhatsApp messages weren’t answered. For context, their WhatsApp replies usually take three to four days anyway, so it’s not a reliable way to contact them at all.

I explained the issue and questioned how a brand-new product could arrive faulty. I was told it “comes straight out the box” and nothing could be done except sending an engineer. No offer of a replacement. I was told I’d get a booking link soon.

By mid-afternoon, still nothing. I called again and spoke to someone else entirely (strange, considering I was told only one person was in). I had to explain everything again because she knew nothing about it. She finally sent the link, but the earliest appointment was the 27th — 11 days later. I queried this on WhatsApp and was basically told they have no control over it.

This is our second purchase from Tech Sofa in five years. I understand the old owners sold the business to the current team, and sadly it shows. The service level is nowhere near what it used to be and early on both people I spoke to sounded like they simply didn’t care.

The engineer arrived today (he was great, no issue with him) but said he couldn’t even inspect the fault without cutting the sofa open because this model has no access zip. Obviously I refused. I then called Tech Sofa again and spoke with Darell, who was actually very helpful. I explained the full story again, he spoke to management, and called me back within 15 minutes to confirm they would arrange a replacement instead, as they didn’t want it cut open either. The middle-section pillow also sags in one corner, so at least that will be addressed too.

However, they couldn’t do anything until Monday 1st December to arrange the replacement, so now I was waiting again.

Update after the weekend:
The “replacement” I was promised on Friday turned out to be yet another lie. I received no call on Monday, so I chased them myself, only to be told they had sold out over the weekend due to Black Friday and that my sofa was now discontinued. You genuinely couldn’t make this up.

After nearly 3 weeks of delays, a faulty product, an engineer who couldn’t repair it, and multiple contradictions from staff, the final answer was simply that they have no stock and no solution. Meanwhile, they continue advertising items online that they know are unavailable or discontinued.

Thankfully the sofa has now been collected and I have been refunded, but I wouldn’t recommend anyone put themselves through this experience. The current ownership and management seem completely uninterested in honesty or customer service. I will be reporting the company to Trading Standards, as the continued sale of out-of-stock and discontinued items is unacceptable.

Probably the worst company I’ve ever dealt with. Save yourself the stress and buy elsewhere. 14th November purchase and money back December 7th. Do not buy from these people. And the reply from Carrie on here was a another lie they never called, i have always had to call them.

The delivery guys were amazing and very patient

Sofas absolutely lovely. Colour good and all reclining seats very smooth. Ordered online on Monday and received the sofas Thursday. Very pleased with sofas and delivery. No waiting around for months and very good black Friday deal.

It worth the price , the family is enjoying our new sofa .very comfortable

Great service very prompt delivery very professional very happy

First class service with delivery in 10 days of purchase, delivery arrived when they said it would and all put together and all packaging removed.
Overall excellent service all round.