Tech sofa Recensioni 1.198

There was a little gap between the sofa & small scratch on the leather on foot recline

We weren’t sure about buying a sofa without seeing one and sitting on it, but took the plunge on the back of the strong reviews on Trustpilot.
There was a sale on at the time also, which tempted us. We have had the sofa for roughly two months now and it’s been nothing short of fabulous.
The quality of the fabric is excellent. Soft and luxurious. The comfort of the sofa is exceptional. We love it.
We can truly relax after work now as before, we were very uncomfortable on the old sofa.
The Back and lumbar support, head support and recliner ( all electric) are excellent and there’s heated seats for the cold evenings.
The only thing is as we have a full sofa cover on the sofas, it’s very easy to put the heated seat on by mistake as that button is situated between the recliner and back rest buttons, but that wouldn’t necessarily be an issue for those who don’t cover their sofa.
The customer support was helpful with a couple of questions I had and I did phone once before ordering and that guy was very helpful too. I Would completely recommend this sofa.

tech sofas for their comfort and convenience, but they expect good build quality, thoughtful cable management, and a size that suits their space.

Wait for delivery was lengthy, but delivery service was exceptional. Sofa is well made and perfect. Would definitely recommend

I would strongly advise people to think twice before buying from Tech Sofa. From the moment I received my sofa it has never worked properly, and the whole experience has been incredibly frustrating.

One of the biggest issues was the heated seat, which would not turn off. This created what I genuinely felt was a fire hazard in my home. I reported the problem straight away, but it took an extremely long time for anything to be done about it. In one case I was waiting over six months for a repair appointment.

Customer service was also very disappointing. My messages were often ignored, and when I did manage to get a response the staff were rude and unhelpful. When someone finally came out to repair the sofa, the problem wasn’t even fixed properly it broke again almost immediately.

I also tried contacting the supplier directly, but replies were delayed for months. Eventually I was told to deal with the issue through my insurance company instead of them resolving the fault themselves.- I had paid extra for the extended warranty.
Because the issues were ongoing, I paid for a private surveyor to come out and assess the sofa independently. Their findings were that the electrical components were faulty from the start and that the electrics would need to be completely replaced. Based on this, I will now be taking the matter further through the Ombudsman.

Overall, this has been a very stressful and disappointing experience. The product has never worked as it should, repairs have taken far too long, and communication has been poor throughout. I would definitely not buy from this company again.

Great service and quick delivery. Ordered and delivered within a week, will definitely buy from this company again

Absolutely brilliant i couldn't be happier

Easy to use website. Very quick delivery, contact was made with us from the initial order to after the delivery. Great price and the sofa is very comfy. Good firm support with adjustable head support. Easy controls. The plug sockets, speakers and storage compartments are great, I like the charger point choices too. All in all, it's a great sofa, I can't fault customer care, delivery or the product. Would recommend.

If I could give a -5 rating I would. Avoid this company at all costs they’re cowboys. I ordered the Series 8 corner sofa it arrived promptly the first section had a huge creases dent in the headrest and the console works when it wants. The second section has two different coloured material? The thirds section and pouffe was labelled Smokey taupe but was a different colour so they took them back on delivery day. The second section wouldn’t fit through the front door so was put in my garage and I had to pay £60 to get my lounge window taken out to get it in then noticed the two different coloured squares on the back of it. Rang Tech Sofa who had agreed to return my delivery fee but I’ve not had it, and said they’d arrange a collection of the two pieces I had. No collection has been arranged, they now won’t answer their phone to me nor will the delivery guys arrange a collection so I can cancel my Snap Finance loan. I’ve spoken to Snap Finance and they’ve been good they’re raising a complaint and I’ve cancelled my direct debit to them and can cancel any reoccurring payments so that’s good. I’ve even messaged Tech Sofa saying do you want me to dispose of the sofa but no response! The quality of these sofas is bad the recliners make a lot of funny noises and stop/start the phone chargers work when they want and that’s if you can get it to switch on, they’re not genuine leather they’re cheap material from China, Tech Sofa did offer heat treatment to get the creased dent out of the headrest and a new cover from China for the corner bit but said it would take 3/4 months to arrive. I said no I want to return it and cancel my finance which is nearly £3,000 but they need to collect the two pieces of sofa and they won’t They’renow not answering callsor messages, it’s given me so much stressso avoid this company at all costs they just let you down non stop then ignore you.I posted all this on their Facebook advert and they’ve blocked me, unbelievable! Save yourselves all this trouble and go to a decent sofa company.

Well what can say i am love with sofa it series Six 2 seater with Console and cup holders and single chair brilliant 👏 there down fall they don't get back when message them. But delivery guys where great and too rubbish away and show me how sofa works and put them where I ask for them to be. T7062

The sofa, six series large right-hand corner, is excellent; exactly what I wanted with power recline and power headrests.
The delivery guys, Peter and his colleague, were absolutely first class. The managed to fit all ten pieces through my narrow 27 inch wide front door even taking off their shoes every time they went in and out. The assembled it, placed it exactly where I wanted it and tested it to make sure that all was functioning properly. They removed all the packaging and were professional and polite; a first class delivery team indeed!
Peter and his colleague from ASB Delivery Services definitely get 5 stars.
Techsofa themselves I'm afraid only get 3 stars, hence the 4 star score overall.
The sofa itself is exactly as described and wonderful.
However, it took almost 5 months from ordering to delivery! When calling them to enquire at various stages they only sometimes answer the phone, maybe half the time. Twice they said that they'd call me back and didn't either time. According to their website, delivery should take up to four weeks to my postcode; even allowing for unforseen delays, I would not have expected nearly five months.
I am exceedingly happy with the actual sofa and I'm very glad that I now have it, but the whole transaction could've been a lot more pleasant.

We bought the Series 6 large corner Sofa. Ordered on the 6th Feb and it was delivered on the 12th! We were so shocked at how quick the delivery was. Ordered online so didn't really get to see the Sofa in person but we werent disappointed, it is a little bigger than we thought but thats on us. The look and comfort more than make up for it! Its easy to use and the heated seats is a major bonus! The delivery guys were great, took shoes off before walking on the carpet and made sure it was all fitted together properly then showed us how it worked. Would 100% recommend!

We ordered our Vinson before Christmas, it was delivered in good time. 3 days after delivery, the recliner motor stopped working, arranged an engineer to come out, which initial appointment was cancelled by them start of Jan , and rescheduled for a week later. They attended but during that time the sub block stopped working.

Engineer confirms both parts need replacing and they would order them from tech sofa. Had to chase up parts with tech sofa, told they would send both parts but only recieved motor. Told the usb part was sitting on someone’s desk and forgot to send it.

A week later still not got the usb part, and cannot arrange the engineer to come out to fit both parts. Shocking customer service, no one calls me back despite promising. And we are now at the situation of wanting to return and refund. Avoid this company, seems to be run by two members of staff that whilst the sales customer service person is pleasant, they are ineffective in supporting their customers.

Surely I am not being unreasonable that we recieved delivery before Christmas and now in Feb without any resolution and a working sofa.

Build quality is also in question, two things gone wrong in a space of a few weeks of one another.

Lovely settees very comfortable
Delivery was fantastic, informed us the time they would arrive. Came and made sure we were happy with everything before leaving. Totally recommend

Love the sofa. Arrived earlier than anticipated. The delivery guys were brilliant in getting the sofa upstairs into the ‘den’.

Ordered series 5 - 2 seater and couldn't ask for a better sofa. Was shopping around and couldn't find a better value for money with all the features which are amazing, delivery process was organised and have options. Aftersales communication is also appreciated
making sure everything is fine. Highly recommended overall 👍
J.Cancino
Order 7064

Thank you! TechSofa

Great to say delivery was top class, friendly helpful delivery men. Cleaned all rubbish, can't praise them enough. And great sales. Ian Osborne Thank you! T7066 TechSofa

I received our sofa three days after my purchase.

Great customer service and lovely sofa.
Beth davies

Sofa arrived early
Good communication of when it would be delivered