Absolutely love my Muse lamps! They are beautifully made and look fantastic. One of my original lamps was faulty, but this was replaced without any fuss. I was so pleased with them that I went on to... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Tala is exceptional; it has beautiful products and amazing customer service. Eugene is a credit to the team with outstanding knowledge, patience and was super helpful answering all my questions, r... Leggi di più
Firstly the product: Bought 3x Core Recessed Spotlights + GU10 2200k Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended... Leggi di più
I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Informazioni di contatto
25b Vyner Street, E2 9DG, London, Regno Unito
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,8
Molto buono
1K recensioni
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Fantastic product
Fantastic product. Customer service were great too
21 novembre 2023
Non scritta su invito
Risposta di Tala
Hello Hazel,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Risposta di Tala
Hello Claire,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Risposta di Tala
Hello,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Amazing lights.So pleased!
13 novembre 2023
Risposta di Tala
Hello Emma,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Great service
My parcel arrived before the date stated - fantastic service! Thank goodness you use Royal Mail as your delivery service.
11 novembre 2023
Risposta di Tala
Hello Elaine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Excellent customer service at Tala
Excellent customer service at Tala, both in the showroom and online. Claire made it all happen in a timely manner and every one at the showroom was super attentive and proud of their products. Can't wait to put my bulb up!
14 novembre 2023
Non scritta su invito
Risposta di Tala
Hello Luigi,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and hope that you enjoy your new light. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great product and great service
16 ottobre 2023
Risposta di Tala
Hello Stephen,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
Risposta di Tala
Hello Jonathan,
Thank you for the review. We work hard to make sure our customer experience is great, so brilliant to hear you are pleased. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Risposta di Tala
Hello Mr Coles,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
The light bulbs arrived really quickly
1 novembre 2023
Risposta di Tala
Hello Maureen,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Rapid safe delivery
1 novembre 2023
Risposta di Tala
Hello!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Great The Muse lights but maybe some quality control issues
Quality control issues?
I recently ordered two The Muse portable lights. The bulbs seemed misaligned from the contact to me but I managed to get them screwed in and touching as described in the instructions with the help of Tala's customer service. The lights then seemed to work but both bulbs would not dim and then both lights stopped working completely after a few hours even after fully charging the battery. I received some replacement bulbs from Tala but this did not solve the problem. I returned the lights and received 2 replacements. The replacements clearly showed there must have been some sort of fault with the first set of lights as the bulbs were much easier to align in the replacements and the dimmers worked fine. Unfortunately the glass of one light had been damaged in transport but Tala sent replacement glass. Both lights have worked fine since. I couldn't fault Tala's customer service who were very helpful to get a resolution. The lights once working are great and look very stylish.
28 agosto 2023
Risposta di Tala
Hello Michael,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on excellent products, so we are disappointed to have fallen short on this occasion. We are glad to hear that this was eventually resolved. Thank you for sticking with us and we hope you're pleased with the end product.
Kind regards,
Claire
Tala Customer Support
I love this company
I love this company. Great product and nice and easy to buy the replacement part we needed (when we broke the glass). Highly recommended.
4 ottobre 2023
Non scritta su invito
Risposta di Tala
Hello Dan,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great product good service
Great product good service. Initially concerned delivery was with Royal Mail but the product was so well packaged it arrived with no issues.
17 ottobre 2023
Risposta di Tala
Hello Sue,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great Brand, but the Muse is a problem
I’m a fan of the brand and have bought a few things from them, however the portable Muse is simply not a product fit for market. I have had 3 now and have given up, they have all broken within weeks, they seem to blow the bulbs really quickly and the constant exchanging is a pain.
The service has always been good with no quibbling but when you spend over £300 on a light and a charging Matt you don’t expect 3 different versions to break. Either I’m their most unlucky customer or they have a real issue with that product.
It won’t put me off buying from them and I’m already looking at what to get when the refund comes in.
And guys - if you get the Muse property sorted, let me know and I’ll buy one again, but right now it’s simply not good enough. Such a shame as it’s a beautiful design
23 ottobre 2023
Non scritta su invito
Risposta di Tala
Hello Mr Black,
I'm really sorry to hear that you've experienced some difficulties with your order. We appreciate you taking the time to get in touch, we are constantly working on improvements so we will be taking your comments into account. Thank you for sticking with us!
Kind regards,
Tala Customer Support
Risposta di Tala
Hello Ruth,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
First Class Service
This lovely Company gave me a first class service from start to finish - every step of the way I was informed about my order. Brilliant and fantastic service - I received my order earlier than expected and this was packaged perfectly. A huge thank you. Lorraine H
13 ottobre 2023
Non scritta su invito
Risposta di Tala
Hello Lorraine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Risposta di Tala
Hello,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Love these lights
Love these lights! So well designed and solidly built. Being able to move the portable lamps where needed is just great.
1 ottobre 2023
Risposta di Tala
Hello both,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Tala Customer Support
Efficient and easy to use website
Efficient and easy to use website
Very quick delivery
26 settembre 2023
Risposta di Tala
Hello Carolyne,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
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