Purchased InsLemon on 2.6.26, error made also thought I was buying from an Australian Company. Tried to cancel order straight away, response was order had already been processed. Been trying since pur... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
-DO NOT ORDER FROM SWIMLEMON! -WORST ONLINE ORDERING COMPANY EVER DEALT WITH -NOW INTO 4TH MONTHS AND SUMMER IS ALMOST OVER. -AFTER CONFIRMATION OF ORDER DISPATCH THEY "LOST" OUR ORDER -YOU WIL... Leggi di più
L'azienda ha risposto
Incredibly unprofessional, never received swimsuit after waiting over 2 months. Decided to read reviews while waiting, wish I had read them before ordering could have saved time and frustration. Pai... Leggi di più
L'azienda ha risposto
Bikini was completely different to one advertised both in colour and design, there was some similarities so looks like rip off the design, to top it off it didn’t fit. Not happy and as I live in NZ... Leggi di più
L'azienda ha risposto
1,2
Pessimo
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Been waiting nearly a month for my…
Been waiting nearly a month for my suit. I had to send 2 emails and 3 Facebook messages before I finally got a generic response that did not answer my question. The last shipping information that they finally sent me is over 3 weeks old and no explanation is when I'll see the suit.
21 febbraio 2019
Non scritta su invito
More like terrible
More like terrible. Ordered a bikini at the start of August 2018 and it’s now end of Feb 2019 and I STILL haven’t received the package. I have emailed the customer ‘care’ team and while they are surprisingly responsive and attentive, nothing came of it. I was informed the first package got lost in transit so I patiently waited for the replacement to arrive. Nothing arrived and I’ve contacted Swimlemon many times since; to which they suggest I follow up the package myself. It just holds a vauge ‘in transit’ status. I’ve said I want a refund for the disappointment and waste of my time to which they respond with empty promises of “pass[ing] that onto the appropriate team” no bikini, no refund I’m highly highly dissatisfied
21 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Sandra!
We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.
Risposta di Swimlemon
Hi Teri!
You’re the best. Thank you again for sharing such a positive experience. It was a pleasure to hear that from our valued customer. We are here to continue providing a great service for you to enjoy. Looking forward to your next visit.
So excited to receive my first order!
21 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Sami!
Thank you so much for your kind words. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
So far so good
So far so good. I submitted an order and was pleasantly surprised by a personal email confirmation. I have not received my order just yet as it has only been a few days. If the customer service is equivalent to the items ordered I will be thrilled. Thank you for your attention to the customer experience.
20 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Jennifer!
It was a pleasure to hear that from our valued customer. We are here to continue providing a great service for you to enjoy. We assure you that you will receive your order soon enough. :)
Swimlemon has a great selection of…
Swimlemon has a great selection of swimsuits and you can't beat free shipping! We are looking forward to getting the suit in the mail!
20 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Jenny!
Wow! Thank you so much for this great 5-star review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.
Beach Time
I would definitely recommend shopping at Swimlemon to all. They have the most stylish bathing suits that I have seen. And the prices are outstanding. Very affordable. I just can’t wait for the warm weather to go to the beach in my new bathing suit.
20 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Janine!
Your recommendation means a lot to us. Thank you for choosing Swimlemon, we look forward to serving you for many years to come!
I would give 0 stars if that were an…
I would give 0 stars if that were an option. This is a terrible scam of a store. I should know better than to buy something off of Facebook. I ordered five suits that I needed for a trip. Only one came, and it came six weeks late; the quality was horrible completely misshapen see-through fabric. For a $50+ suit, I expected more. When I tried to contact the company, they were completely unresponsive, but they continue to mercilessly send me trash emails trying to sell me more crap. DO NOT give these people money. I then tried to dispute this with my credit card, and they sent them information that it was delivered. I never signed or received the suits. They are fraudulent and I will also be filing a complaint with the Better Business Bureau.
19 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Sasheen!
We completely understand how frustrating it is on your part. However, we can definitely fix this matter, we have sent a direct message to your inbox. Please do check. Thank you very much.
They sent my order in a wrong address
They sent my order in a wrong address , I had to pay another shipment .ICustomer service don't answer my emails . Don’t buy from them
19 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Priscila!
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.
Delivery timeframe is over 30+ days
Delivery timeframe is over 30+ days! Which of course this is not mentioned when you order. Item was ordered on 1/17/19 and still as of 2/19/19 have not received it. They have provided me with a tracking number which updates have not changed since 1/30/19 and it is coming from China by container. I tried to cancel the order, bc I think delivery time is unacceptable. Hope you're not in a hurry to get your order. I can't imagine having to return it.
19 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Anne!
Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We will make sure that this will be addressed right away. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.
Ease of ordering
I have not received the products purchased yet, but thus far I have been pleased with the order process and the ease of determining sizes by the measurement charts. Now to just hope it all adds up and is spot on with the quality and the size!
19 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Stephanie!
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. We are sure that once you receive your item, you will definitely love it.
Terrible store
Terrible customer service. I put in my order about more than a month ago and still haven't gotten. I've tried contacting swimlemon so many times but they don't respond.
18 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Izma!
Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We will make sure that this will be addressed right away.
Helpful team
Swinlemon group was very helpful. The products are very nice and confortable.
18 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Eva!
Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Looking forward to your next purchase.
I haven’t even received my first order…
I haven’t even received my first order yet and the customer service is amazing. They wanted to be sure that my experience and my purchase met my expectations.
18 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Beth!
Thank you for sharing your feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
four out of five one piece
Easy to order, browsing through your website was simple and easy.
Good pictures makes the shopping even more fun!
18 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Sanna!
We are happy to know that you have a very smooth and quick ordering process. We look forward to serving you again.
The ordering process was simple with many styles to choose.
The ordering process was simple, and their were choices in every variety of style imaginable, which I appreciate for bathing suits. I haven't received it yet, so can't say 4 Stars til I get to see materials and size accuracy.
17 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Bonnie!
We are happy to know that you have a very smooth and quick ordering process. We will assure you that you will receive your order soon enough.
Unethical company
wrong product sent and they would not pay for the return shipping. It was their problem that they sent the wrong product, I should not have to pay for international shipping for their mistake.
17 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi April!
We sincerely apologize for any issues with your order. Please reach out to us if there were any issues with this replacement. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.
I found the process throughout the…
I found the process throughout the whole order was great! Website easy to get around and not too complicated and also the checkout system is great too! would recommend the site to friends and family for sure.
17 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Tessa!
We agree the site is really easy to navigate. We really appreciate your business and we are glad to hear that you love the check out process.
Excited!
I haven't received my product yet but I am very excited! Fantastic price!!
17 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Emily!
Thank you for taking the time to leave us such a nice review. We are optimistic that once you receive your item, you will definitely love it.
-DO NOT ORDER FROM SWIMLEMON!
-DO NOT ORDER FROM SWIMLEMON!
-WORST ONLINE ORDERING COMPANY EVER DEALT WITH
-NOW INTO 4TH MONTHS AND SUMMER IS ALMOST OVER.
-AFTER CONFIRMATION OF ORDER DISPATCH THEY "LOST" OUR ORDER
-YOU WILL NOT GET MONEY REFUNDED & THEY FORCE YOU TO RE-ORDER OR TO BUY ANOTHER ITEM WHICH YOU DONT WANT
-THEIR CUSTOMER SUPPORT IS A JOKE
-STAY AWAY FROM SWIMLEMON!!!
16 febbraio 2019
Non scritta su invito
Risposta di Swimlemon
Hi Niel!
Our sincere apologies for the negative experience you had. Your feedback is important and we would like to make things right. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.
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