Swimlemon Recensioni 1052

TrustScore 1 su 5

1,2

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Valutata 1 stelle su 5

Purchased InsLemon on 2.6.26, error made also thought I was buying from an Australian Company. Tried to cancel order straight away, response was order had already been processed. Been trying since pur... Leggi di più

Valutata 1 stelle su 5

-DO NOT ORDER FROM SWIMLEMON! -WORST ONLINE ORDERING COMPANY EVER DEALT WITH -NOW INTO 4TH MONTHS AND SUMMER IS ALMOST OVER. -AFTER CONFIRMATION OF ORDER DISPATCH THEY "LOST" OUR ORDER -YOU WIL... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Incredibly unprofessional, never received swimsuit after waiting over 2 months. Decided to read reviews while waiting, wish I had read them before ordering could have saved time and frustration. Pai... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Bikini was completely different to one advertised both in colour and design, there was some similarities so looks like rip off the design, to top it off it didn’t fit. Not happy and as I live in NZ... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

1,2

Pessimo

TrustScore 1 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,2

Tutte le recensioni

(1052)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Can’t wait to get it

Cute suit, but I haven’t got it yet. Ordered way before I needed it, so hopefully it arrives in time. Will update review when I receive the product!

16 febbraio 2019
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Risposta di Swimlemon

Hi Cody,

We are glad that you loved our services, our dedicated personnel will be pleased to learn of your high praise us such a nice review. We look forward to serving you again. Furthermore, to get an update of your order please reach us through email & Facebook Messenger.

Have a great day!

Valutata 1 stelle su 5

2 months to wait for shipping??

If you wanna wait over 2 months for cheaply made products that are incorrectly sized, then Swim Lemon is for you! I still haven’t even received the swimsuit I ordered which for some reason was sent separate. Even China could ship these quicker!! Terrible customer service!! Don’t waster your time!

15 febbraio 2019
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Risposta di Swimlemon

Hi Britt,

We would like to offer our earnest apologies for any inconvenience we may have caused you. We understand that there's been some miscommunication from our end. We sent a message to you in regards to your concern. We would highly suggest checking your inbox.

Valutata 1 stelle su 5

Bad company. Cheap suits.

Horrible experience with this company! Took well over a month to receive the swim suit (and they had no updated shipping information when I requested) the suit was delivered when I got back from vacation (and I ordered over FOUR weeks before). The suit ended up being too big and poor quality. So I went to return it. They have the most convoluted return policy!! You have to “request” a return, send in a picture, and pick from reasons why to return. Then they tell you they will get back to you and decide IF you can return it?! Long story short— they never responded to me and when I contacted them again saying I was waiting for a reply, they told me it was passed the 14 days return period and basically I was SOL. NEVER ORDER FROM THEM. I hope this saves someone else the headache and the money!

14 febbraio 2019
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Risposta di Swimlemon

Hi Meredith,

We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.

Valutata 3 stelle su 5

I think it's important to note that…

I think it's important to note that Swimlemon offer a 5% cashback offer for writing a review (before your order has arrived) which is why I am doing this now. I think the reviews would be more accurate if this offer was available AFTER your receive the product so I will write another review once I get my bathing suit. So far my experience has been fine. I ordered a bathing suit last week and am hoping it comes as expected. From what I have read, it takes 3 weeks to arrive, which I am fine with. I have read that they run small so I hope it fits. I was surprised to see I was charged an additional "international fee" on top of the price. I did not see that anywhere on my bill or on the website. I did not complain though because the charge was minimal. It would be nice to notify your customers of this though for transparency purposes and larger purchases. I'll keep you posted on the size and quality once I receive it. Thanks

14 febbraio 2019
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Risposta di Swimlemon

Hi Samantha,

Your feedback is important to us. We are willing to wait until you received your item. Please let us know what we can do in the future.

Valutata 5 stelle su 5

Definitely going to order again!

Super cute suits on an easy to navigate website. A lot of helpful order updates.

14 febbraio 2019
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Risposta di Swimlemon

Hi Molly,

Thanks for the astonishing note! We work hard to meet presumption like yours, and we’re jovial to hear we hit the mark for you. Come back and see us soon.

Valutata 1 stelle su 5

WOULD GIVE ZERO IF I COULD

WOULD GIVE ZERO IF I COULD. INSTAGRAM SCAM.

Purchased 3 suits that took almost 1 month to arrive. One was the wrong size, one was the wrong color and one was nothing like the picture. Then, they all smelled of chemicals. I wanted to return but NO ONE has answered any emails. Also, even if you wanted to return (as mentioned by literally everyone) THEY CLAIM TO NOT KNOW YOUR ORDER NUMBER.

Ladies - just do yourself a favor and don’t throw away $100 like I did. All I want is to return and conveniently no one answers. Time to go the credit card company and dispute the claim because I tried being nice and it’s a scam company and they don’t care.
____________________________________________________________

UPDATE: WOW they respond on here and make it appear as though they are willing to work with you but guess what - THEY DONT RESPOND VIA EMIAL. Total scam. Im going to keep posting reviews until someone reaches out.

14 febbraio 2019
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Risposta di Swimlemon

Hi Colleen,

We are devastated to hear you had such an annihilate experience with us. We are usually known for our serious customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We sent a message to you in regards to solving your problem. We would highly suggest checking your inbox. We want to address all your concerns and see that something like this never happens again.

Valutata 5 stelle su 5

Really adorable swimsuits

Really adorable swimsuits. I purchased 2 and can’t wait to get them and try them on.
Going on vacation to the beach and looking forward to wearing them at the beach. And at these prices I can afford to get two, I don’t like to put on a wet swimsuit.
Great styles and selection, excellent prices.

14 febbraio 2019
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Risposta di Swimlemon

Hi Tamra,

Thank you so much for taking the time to leave this splendid review. We really revere your business. Please let us know what we can do for you in the hereafter.

Valutata 1 stelle su 5

My suit never arrived after they said…swim suit never arrived

My suit never arrived after they said it was on it way very disappointed

13 febbraio 2019
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Risposta di Swimlemon

Hi Tina,

We are so sorry for the bad experience. However, we'd like to learn more about your situation and what exactly happened. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.

Valutata 5 stelle su 5

Easy to use online experience

Easy to use online experience. Saw a bikini I really liked, hoping to like it even more when itarrived. Pleased with my online shopping experience.

12 febbraio 2019
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Risposta di Swimlemon

Hi Siera!

Thank you so much for ordering in our shop. We are happy to know that you have a very smooth and quick ordering process. Our company values to put our customers' satisfaction as the top priority.

Valutata 2 stelle su 5

The quality was fine but buying swim…

The quality was fine but buying swim suits online is always iffy due to fit, so I ordered several expecting to return the ones that didn't fit.
It doesn't say on the return policy that you have to ship the return suits internationally at the customer's expense. This was more expensive than the value of the suits.

Pretty disappointed.

12 febbraio 2019
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Risposta di Swimlemon

Hi Donna!

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.

Valutata 5 stelle su 5

Great discounts and communication

Great discounts and communication. I have not received my first shipment from them yet, but am anticipating great things! Thank you.

12 febbraio 2019
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Risposta di Swimlemon

Hi Jennifer!

Thank you for taking the time to leave us such a nice review. We are optimistic that once you receive your item, you will definitely love it.

Valutata 1 stelle su 5

DO NOT ORDER FROM THIS SITE!!!

DO NOT ORDER FROM THIS SITE!!!
You can not return items easily as they state on their website!! It will cost you have the price of your suit in shipping fees plus having to stand in line at the post office, fill out a customs form and a whole bunch of other steps. Their product is cheaply made, the sizing is way off. I can not imagine anyone actually giving this company a good review since their site is basically a scam. I image that the good reviews are false just like their website that states easy returns.
This is the worst online shopping experience I have ever had!! I wish I had read the reviews before ordering.

12 febbraio 2019
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Risposta di Swimlemon

Hi Amy!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

Valutata 1 stelle su 5

Don’t waste your time or money!

The correspondence with the company was excellent however the product was the worst! I’m usually a Large and ordered and XL to be safe. I couldn’t get it up my legs. When I did the breast cups were at my belly button. So needless to say the fit horrendous. Hoping the return process is not a nightmare.

11 febbraio 2019
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Risposta di Swimlemon

Hi Jessica!

We know this is hard on your part since the item did not meet your expectation. We totally understand your sentiments and we sincerely apologize for the inconvenience. We will look into this matter. In line with that, we have sent a direct message to your inbox. Kindly check it.

Valutata 1 stelle su 5

Totally appalling service

Totally appalling service. Products arrived months after order and when received really poor quality. Sent back for refund after many emails and now no refund! Scam!!!

11 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Michelle!

We apologize for your negative experience. It’s unfortunate that there was miscommunication and you were unhappy with it. We value our customers and truly appreciate the time to share your opinions. Again, thank you for taking the time to write this review. We look forward to hearing from you.

Valutata 4 stelle su 5

My ordering experience was easy and…

My ordering experience was easy and user friendly. I have not received my order yet, as I just placed it, so I will follow up with more feedback regarding my experience at that time :)

11 febbraio 2019
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Risposta di Swimlemon

Hi Sheri!

It was a pleasure to hear that from our valued customer. We are here to continue providing a great service for you to enjoy. Looking forward to your next visit.

Valutata 4 stelle su 5

I really liked the swimsuit and how…

I really liked the swimsuit and how easy it was to order and shipping. Great service

11 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Macy!

We’re so happy about your visit to our shop went so smoothly. It’s great to read about your satisfaction and we appreciate you taking the time to share your positive experience.

Valutata 5 stelle su 5

Amazing website and customer service

Amazing website and customer service! No problems and very helpful!

10 febbraio 2019
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Risposta di Swimlemon

Hi Mel!

Thank you for the awesome 5-star review on us. We appreciate you for commending our website. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.

Valutata 1 stelle su 5

One week has passed since I placed my order...crickets

One week has passed since I placed my order for 2 suits. No update, my emails have gone unanswered...wonder if I will ever see these suits. Going to go out soon to purchase other swim suits for vacation at the end of Feb because I have no faith I'll ever see these suits. Only had 1 email confirmation that they received my order. one week later, 2 emails later no update.

8 febbraio 2019
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Risposta di Swimlemon

Hi Tracy,

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We sent you an email corresponding to your concern and our goal is to resolve it as soon as possible.

Valutata 5 stelle su 5

Great customer service

Great customer service. They send order details very promptly and have a great return policy. Would highly recommend.

8 febbraio 2019
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Risposta di Swimlemon

Hi Jane!

Thank you for sharing your feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.

Valutata 5 stelle su 5

I loved the clothing

I loved the clothing you sell along with the easy check out. My shopping experience was fast and easy and I love my cover up
Patsy

7 febbraio 2019
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Risposta di Swimlemon

Hi Patsy!

Wow, we are glad to hear that you love the check out process. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.

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