Swimlemon Recensioni 1052

TrustScore 1 su 5

1,2

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Purchased InsLemon on 2.6.26, error made also thought I was buying from an Australian Company. Tried to cancel order straight away, response was order had already been processed. Been trying since pur... Leggi di più

Valutata 1 stelle su 5

-DO NOT ORDER FROM SWIMLEMON! -WORST ONLINE ORDERING COMPANY EVER DEALT WITH -NOW INTO 4TH MONTHS AND SUMMER IS ALMOST OVER. -AFTER CONFIRMATION OF ORDER DISPATCH THEY "LOST" OUR ORDER -YOU WIL... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Incredibly unprofessional, never received swimsuit after waiting over 2 months. Decided to read reviews while waiting, wish I had read them before ordering could have saved time and frustration. Pai... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Bikini was completely different to one advertised both in colour and design, there was some similarities so looks like rip off the design, to top it off it didn’t fit. Not happy and as I live in NZ... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

1,2

Pessimo

TrustScore 1 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,2

Tutte le recensioni

(1052)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Ordering from this company has been a…

Ordering from this company has been a pleasure , can’t wait to get my purchase

28 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Kim!

You’re the best. Thank you again for sharing such a positive experience. It means the world to us.

Valutata 1 stelle su 5

My order is weeks late and I finally…

My order is weeks late and I finally got a response after several days of trying to contact customer service. Apparently my order is stuck in China. The order was processed and began to be shipped within 4 days of my order being placed, and it has just been sitting in China for 25 days.

28 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Laurel!

Our sincere apologies for the negative experience you had. Your feedback is important and we would like to make things right. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.

Valutata 4 stelle su 5

My first but not last buy

Easy to buy, a little trouble at check out but it was solved quickly. The customer appreciation is a serious matter for this company. I will definitively buy again.

28 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Frate!

Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful.

Valutata 1 stelle su 5

I have emailed every day for my order…

I have emailed every day for my order update and have not heard back. I received two emails early on stating they were looking into it but nothing since. It's been over a month. There is finally a tracking number listed but it doesn't name the shipping company and when I googled the number none of the shipping companies have a record of this. Terrible service. At least respond to inquiries in a timely fashion with accurate information if it is going to take this long. I received my one item already (ordered at the same time) so I am assuming the other was never sent.

28 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Claire!

Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We will make sure that this will be addressed right away.

Valutata 4 stelle su 5

Much love

A lovely store and an awesome company, thabks a lot for the great bikines. I can't wait to dress meself up with this beautiful bikini in Aruba! We are still waiting for our order, thabk you in advance!

27 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Kiona!

Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We are optimistic that once you receive your item, you will definitely love it.

Valutata 1 stelle su 5

So far I am not impressed

So far I am not impressed. I still haven't received a tracking number 10 days after placing my order. If I had read the declaimer that it could take 30+ days to receive my order before I placed it I wouldn't have placed an order for these items. I may need to cancel the order if I don't receive it soon.

27 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Sally!

We appreciate you for taking the time to follow-up the shipping tracking number of your order. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.

Valutata 4 stelle su 5

simple and user friendly

Super simple and user friendly. Lots of pay options which make it super easy and convenient. Received confirmation of my order immediately and I can’t wait for my produce to come in!

27 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Amanda!

We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. We’d love to continue providing great service to awesome customers like you. Looking forward to your next purchase.

Valutata 1 stelle su 5

If I could give a 0 I would

If I could give a 0 I would. Over a month and still haven't received my order yet.

27 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Tracey!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

Valutata 5 stelle su 5

Love this site

Love this site! Love their merchandise! Received order very quickly!

27 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Pamela!

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new item. The team will be thrilled to hear your feedback!

Valutata 5 stelle su 5

SwimLemon has beautiful swimwear

SwimLemon has beautiful swimwear. Their customer service is also very responsive and easy to use. Looking forward to ordering more swimwear in the future!

25 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi there!

It was a pleasure to hear that from our valued customer like you. Rest assured that we will always provide excellent customer service.

Valutata 5 stelle su 5

I love the bikini I bought in my last…

I love the bikini I bought in my last purchase
I hope to have it soon to wear it
This is my fist purchase with sweet lemon and I hope I can continuing buying more bikinis
Thank you

25 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Monica!

Wow! Thank you so much for this great 5-star review. We are optimistic that once you receive your item, you will definitely love it.

Valutata 1 stelle su 5

Never ordering from here again.

My swimsuit showed up late in an unmarked bag with no packing slip at all, no company name and no receipt. If I hadn't screen shot my order there would be NO WAY of knowing where I ordered it from. Not only that, the suit is completely made incorrectly. The fit is made for a babies torso. I am 5'3 and 125 and this suit may fit someone 4' tall. I ordered a medium.

25 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Maisie!

We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department.

Valutata 1 stelle su 5

VERY BAD QUALITY MERCHANDISE!!

This will be my last review since I have one more package to be delivered 2/26/19. First of all, it takes more than 15 business days to receive poorly made, very bad quality swimwear & accessories. The prices are not a discount when you can go to the mall or local shopping center & buy better quality materials. I’m very dissatisfied with their line. The swimsuit sizing is way off (too small tops & the matching bottoms are too big) ...you should have the opportunity to purchase the tops & bottoms separate...although, AGAIN, the quality is terrible ..they don’t look like the pictures at all. I’d call it false advertising and/or stealing other websites swimsuit pictures then portraying them like your own. That’s called stealing.
I WILL NEVER ORDER FROM SWIM LEMON AGAIN. DO NOT ORDER FROM THEM, YOU’LL BE HIGHLY DISAPPOINTED ☹️.

25 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Carol!

We are sorry to hear your negative feedback. We can definitely help you out with your concern. All we want here is to resolve each of customers issue. We have sent you a message in regards to your concern. Please check your inbox and looking forward to hearing from you.

Valutata 5 stelle su 5

I enjoyed the website and the…

I enjoyed the website and the descriptions. I have not received an additional order update or my product yet, but at this point I have enjoyed my experience.

24 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Lindsay!

We are really happy to know you have a great experience in our shop. Hope you will order more soon! :)

Valutata 1 stelle su 5

Do not use this company

Do not use this company. It’s a fraudulent site. You will not receive your item and you will get vague responses from Customer Care. No contact info. Cannot reach by phone. Shady company with no recourse once you have placed an order.

23 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Karen!

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.

Valutata 5 stelle su 5

I really enjoyed the size chart and…

I really enjoyed the size chart and can't wait for my suits to come in!!!

23 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Kristen,

We appreciate you for this great 5-star review. It was a pleasure to hear that from our valued customer. We are here to continue providing a great service for you to enjoy. Looking forward to your next visit.

Valutata 5 stelle su 5

Although I haven't received my order, I adored the customer service

Although I have not received my order yet, but communciation with Swimlemon was super diligent. They offered me a deeper discount on my item and free shipping because I had forgotten to check out immediately, then I vascillated as to whether or not to buy it. The discount helped push me to hit Purchase!

22 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Cheri,

Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences non incentivized, and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.

Valutata 5 stelle su 5

The purchase was extremely easy and…

The purchase was extremely easy and can’t wait to get my bathing suit. Also a huge selection of gorgeous suits!

22 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Luba,

We would like to thank you for sharing this great reaction to our customer service! We are exhilarated that you enjoyed your experience with our shop! We will be sharing your feedback amongst our team. Enjoy your item and please come visit us again soon!

Valutata 1 stelle su 5

They refuse to give my money back

I never got the product at my house I bought it since October 5 2018 !
Apparently they got the product back to China 🇨🇳. According to USPS records , I sent them all the paperwork , they still refuse to give my money back !
I will dispute my transaction . You don’t play with US customers . My credit card company will investigate your case . I am sorry to tell you this but can not mess up with this country !
People please never buy anything from them . They are scammers

21 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Diana!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

Valutata 1 stelle su 5

Not impressed with the service

Not impressed with the service, have had no tracking number for my item, no idea when it will arrive I have contacted customer service to cancel my order and I have heard nothing back. Very disappointing and would not recommend even though some of the items on the site are beautiful.

21 febbraio 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Natasha!

We completely understand how frustrating it is on your part. However, we can definitely fix this matter, we have sent a direct message to your inbox. Please do check. Thank you very much.

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