Swimlemon Recensioni 1052

TrustScore 1 su 5

1,2

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Valutata 1 stelle su 5

Purchased InsLemon on 2.6.26, error made also thought I was buying from an Australian Company. Tried to cancel order straight away, response was order had already been processed. Been trying since pur... Leggi di più

Valutata 1 stelle su 5

-DO NOT ORDER FROM SWIMLEMON! -WORST ONLINE ORDERING COMPANY EVER DEALT WITH -NOW INTO 4TH MONTHS AND SUMMER IS ALMOST OVER. -AFTER CONFIRMATION OF ORDER DISPATCH THEY "LOST" OUR ORDER -YOU WIL... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Incredibly unprofessional, never received swimsuit after waiting over 2 months. Decided to read reviews while waiting, wish I had read them before ordering could have saved time and frustration. Pai... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Bikini was completely different to one advertised both in colour and design, there was some similarities so looks like rip off the design, to top it off it didn’t fit. Not happy and as I live in NZ... Leggi di più

L'azienda ha risposto

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Informazioni di contatto

1,2

Pessimo

TrustScore 1 su 5

1K recensioni

5 stelle
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Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Tutte le recensioni

(1052)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Sizes are rediculously small

Sizes are rediculously small. Who wants to run to post-office to first collect and then return, print forms etc? Bah!!! Not buying anymore.

2 aprile 2019
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Risposta di Swimlemon

Hi Åsa,

We're disappointed you had such challenges during your time with us. Your experience is not part with the level of services we're accustomed to sharing with our customers. It's unfortunate our team didn't go above and beyond to assist you with your concern. We'll address your concern with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.


Valutata 1 stelle su 5

totally awful

totally awful! Sent me a large bathing suit when I ordered a small. Refused to send me a new one.

I have emailed your company every single day for a month! Then you tell me to check my email because I gave you a bad review!

Here is my order number! Order number: SL73293

I ordered a small, you sent me a large, I tried to contact you several times about getting a new small. You messed up my order, yet I am trying to fix it by telling you I would pay for shipping back or whatever just to get the right size bathing suit, but your company refuses to send me a small! STOP PRETENDING YOU WANT TO HELP! No one has done anything to help me get my order!

1 aprile 2019
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Risposta di Swimlemon

Hi Natalie,

We are willing to help and address this issue. Hence we have sent you an email regarding your concern and would highly suggest checking your inbox.

Valutata 2 stelle su 5

ordered 3 bathing suits on 3/4/2019

I ordered 3 bathing suits on 3/4/2019 - on 3/22 after not getting any sort of update I emailed the company and received a reply 2 days later stating that my order was "In Transit". Now 4/1, I leave for vacation tomorrow and still no bathing suits. Very disappointed, not sure I would order again unless when they show up they are better than the pictures. A month to receive a delivery? Sorry Swim Lemon….you wont get me again.

1 aprile 2019
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Risposta di Swimlemon

Hi Rebecca,

I understand that you are not happy with what happened but please consider that we are here to help our customers like you. Don't hesitate to communicate with us anytime. If you have any concerns or question, we are always happy to help.

Valutata 3 stelle su 5

I was hesitant to make this purchase

I was hesitant to make this purchase. I thought the price was too high considering I only saw the product on one body and only the front of the bikini. When you are purchasing online it is impossible to see the whole garment on front and back unless images are provided. I hope I am happy with what I purchased when I receive it. I almost didn't purchase it.

31 marzo 2019
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Risposta di Swimlemon

Hi Natalie!

We really appreciate you being a loyal customer and helping to share the word about us. We are optimistic that once you receive your item, you will definitely love it.

Valutata 5 stelle su 5

my late night swimsuit purchase...

well, to tell the truth I haven't received my order yet because I only placed it late late saturday night but the response I received from the Swimlemon team has been awesome! I received aThank You email for my purchase then of course the confirmation emails and a tracking #to keep track of!Im very excited to receive my swim suit I just hope it makes it here before this Saturday the 6th because I leave for my cruise that day...

31 marzo 2019
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Risposta di Swimlemon

Hi Darlene!

Thanks for leaving us such a wonderful review. We are glad that you loved our products and services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

Valutata 5 stelle su 5

My first time

This was my first time ordering from this site. I was pleasantly surprised with how easy the website was to maneuver. And the amount of choices offered were great.

29 marzo 2019
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Risposta di Swimlemon

Hi Kristen,

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Valutata 4 stelle su 5

So far so good

I can't really review the product because i haven't received it yet but i do like the selection and styles.

29 marzo 2019
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Risposta di Swimlemon

Hi Julie,

Thank you for taking the time to leave us to note. No worries once you receive your item we're sure you will definitely love it.

Valutata 4 stelle su 5

So far, so good!

The reason it's only 4 Stars is because I need to get my order first and see the quality of the items. I will say, however, that the prices are great and the company is quick to offer additional discounts to get you to buy. I wish the ship time was a little shorter, though.

29 marzo 2019
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Risposta di Swimlemon

Hi Stephanie,

Thank you so much for taking the time to leave this optimistic review. We really appreciate your business. Please let us know what we can do for you in the future.

Valutata 5 stelle su 5

cruise

just ordered my swimsuit, ordering was super easy,can’t wait. I’ve only heard good things!

28 marzo 2019
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Risposta di Swimlemon

Hi Carol!

Thanks for leaving us such a wonderful review. We are optimistic that once you receive your item, you will definitely love it.

Valutata 5 stelle su 5

Shopping online was so easy and they…

Shopping online was so easy and they even gave me a discount code! Can’t wait to get my swimsuit and cover up!

28 marzo 2019
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Risposta di Swimlemon

Hi Frenchie!

We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. Rest assured that you will receive your order soon enough.

Valutata 1 stelle su 5

Horrible

Horrible. Dont order. I ordered a suit 3 weeks ago, still no suit, no shipping info, no answers from customer service, and the tracking option I received went to an app I had to download to even gain access to! Terrible experience. Cute suits but... Go somewhere else.

27 marzo 2019
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Risposta di Swimlemon

Hi Jennifer!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

Valutata 5 stelle su 5

La fanpage súper recomendable

La fanpage súper recomendable, te da una perfecta idea del modelo que estas viendo, sin bronca la compra, yo vivo en México y el seguimiento de entrega perfecto, si puede demorar un poco pero es tema aduanal.
Súper recomiendo esta página.

27 marzo 2019
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Risposta di Swimlemon

Hi Adriana!

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Valutata 5 stelle su 5

Just ordered swimwear from swimlemon

Just ordered swimwear from swimlemon. Process was easy and quick. Waiting now for my purchase to see quality of the suits.

27 marzo 2019
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Risposta di Swimlemon

Hi Angie!

Thanks for leaving us such a wonderful review. We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. Looking forward to your next purchase.

Valutata 1 stelle su 5

DO NOT SHOP THIS WEBSITE

DO NOT SHOP THIS WEBSITE! Complete scam. I ordered 4 swimsuits. Took a month to receive and I only received 3 of the 4. Though I’ve emailed them, they have yet to respond regarding my missing suit of which they’ve charged me for. The website says 100% money back guarantee. However, they are refusing to refund me. They are willing to provide me 75% of my purchase as credit. The last thing I want is credit to this fake company. NEVER shop here.

27 marzo 2019
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Risposta di Swimlemon

Hi Kristin!

We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.

Valutata 5 stelle su 5

Just ordered for the first time

Just ordered for the first time. The website is super easy to navigate. All the bathing suits look amazing. I ordered two and I cannot wait to receive them. Lisa

27 marzo 2019
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Risposta di Swimlemon

Hi Lisa!

Thank you so much for ordering in our shop, and we agree, the site is really easy to navigate. We really appreciate your business. Please let us know what we can do for you in the future.

Valutata 5 stelle su 5

Super easy to order

Super easy to order! Love that I can use PayPal!

27 marzo 2019
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Risposta di Swimlemon

Hi Lisa!

Thank you so much for ordering in our shop. We are happy to know that you have a very smooth and quick ordering process.

Valutata 3 stelle su 5

The process on signing up and getting a…

The process on signing up and getting a discount code was a bit of challenge. On the facebook it show 20% but only 15% was provided. I tried ordering a few times but was not able to complete it as the order form does not provide the discount code entry. It took me 2 days to complete the whole process.

27 marzo 2019
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Risposta di Swimlemon

Hi Khim!

We totally understand your sentiments and we sincerely apologize for the inconvenience. We will look into this matter. In line with that, we have sent a direct message to your inbox. Kindly check it.

Valutata 5 stelle su 5

Shopping made easy.

Shopping was easy. It was nice to see how many were left and how many were in carts. Size charts were easy to read. Great selection.

26 marzo 2019
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Risposta di Swimlemon

Hi Jamie!

Thank you for this awesome 5-star review. We really do appreciate you for sharing this feedback with us. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.

Valutata 4 stelle su 5

Really liked selections and quick as…

Really liked selections and quick as well as easy to order.

26 marzo 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Mariela!

We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. We’d love to continue providing great service to awesome customers like you. Looking forward to your next purchase.

Valutata 1 stelle su 5

THIS COMPANY IS A FRAUD

THIS COMPANY IS A FRAUD. DO NOT EVER PURCHASE ANYTHING FROM THEM. THEY CHARGE YOUR CREDIT CARD AND DO NOT SEND MERCHANDISE FOR WEEKS. ONCE THEY SEND IT IT IS IMPOSSIBLE TO RETURN.

25 marzo 2019
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Risposta di Swimlemon

Hi Dawn!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

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