Swimlemon Recensioni 1052

TrustScore 1 su 5

1,2

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Valutata 1 stelle su 5

Purchased InsLemon on 2.6.26, error made also thought I was buying from an Australian Company. Tried to cancel order straight away, response was order had already been processed. Been trying since pur... Leggi di più

Valutata 1 stelle su 5

-DO NOT ORDER FROM SWIMLEMON! -WORST ONLINE ORDERING COMPANY EVER DEALT WITH -NOW INTO 4TH MONTHS AND SUMMER IS ALMOST OVER. -AFTER CONFIRMATION OF ORDER DISPATCH THEY "LOST" OUR ORDER -YOU WIL... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Incredibly unprofessional, never received swimsuit after waiting over 2 months. Decided to read reviews while waiting, wish I had read them before ordering could have saved time and frustration. Pai... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Bikini was completely different to one advertised both in colour and design, there was some similarities so looks like rip off the design, to top it off it didn’t fit. Not happy and as I live in NZ... Leggi di più

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Informazioni di contatto

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Pessimo

TrustScore 1 su 5

1K recensioni

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(1052)

1 recensione negli ultimi 12 mesi

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Valutata 5 stelle su 5

So far I’ve had a great experience…

So far I’ve had a great experience shopping with SwimLemon! They shipped my item right away and have been very personable with their customer service! I can’t wait to get my bathing suit! Unfortunately, the suit is too small :(

23 marzo 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Rachel!

Thanks for leaving us such a wonderful review. We are glad that you loved our products and services, our dedicated staff will be pleased to learn of your high praise. We are optimistic that once you receive your item, you will definitely love it.

Valutata 1 stelle su 5

Not only will your swimsuit arrive over…

Not only will your swimsuit arrive over 2 months after ordering...but when it does, it will be the wrong one. Then, they will refuse a complete refund because they insist that they sent the correct one.

I've never left a bad review for a company before, but congrats SwimLemon...you get the honor of my first!

21 marzo 2019
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Risposta di Swimlemon

Hi there!

Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We will make sure that this will be addressed right away. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.

Valutata 2 stelle su 5

Caution!!!

Caution!!!! If you normally wear a U.S. size S (4,5,6) you need to order LARGE!!! The website is beautiful and easy to use so that is worth a star or two but thats where it ends. The Asian size charts are NOT the same as US or UK (even though all the models on the site look tall). Also, you can forget returning the suit, it is complicated and costs $15-$20 to ship back to China. You are not guaranteed a refund either! Read the return rules before ordering. ****Order with extreme caution****

20 marzo 2019
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Risposta di Swimlemon

Hi Ann!

We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department. With regard to that, we have sent a direct message to your inbox. We would appreciate if you could check it.

Valutata 1 stelle su 5

Horrible quality Cheap and Nasty AVOID!!!

Horrible quality product!!
Read the reviews and avoid this company like the plague...... WARNING WARNING

Photos look nothing like what you receive
Sent from cheap Chinese factory directly
A 3yr olds ballet leotard looks better
Not worth $2.00!!!

You can’t rerun your items their return section closes down every time you try to complete the rerun and this is intentional.

They won’t reply to your email but reply here to a review about a lie that they’ve tried to make contact with you!! Still yet to get a reply email to my email or my wife’s.

Amex now involved to recoup money that is basically down the drain.

The photos are NOT what you will get in the mail photos are of a professional piece - you get in the mail items that are knockoffs of the poorest quality directly from a Chinese factory.

WARNING READ ALL THE BAD REVIEWS - Don’t think for one second you’re getting yourself a bargain!!! Run away as fast as you can from these deceitful online thieves! You’ve been warned like all the other bad reviews!

20 marzo 2019
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Risposta di Swimlemon

Hi Robert!

We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department. With regard to that, we have sent a direct message to your inbox. We would appreciate if you could check it.

Valutata 2 stelle su 5

Beware of shipping timeframes!

Placed an order 2 days ago to now find out shipping estimate is 10-25 business days? That’s insane..it’s 2019! Update: 4/2/19 - still no swimsuit! Went on spring break and already returned home. No
Shipping updates!!

20 marzo 2019
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Risposta di Swimlemon

Hi Laura!

Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We will make sure that this will be addressed right away. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.

Valutata 5 stelle su 5

Shopping on the website was easy and…

Shopping on the website was easy and the prices were fair. I look forward to receiving my product, the items i purchased are really cute so i hope they work out for me. If the don't, they are 100% return guaranteed which is great!

19 marzo 2019
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Risposta di Swimlemon

Hi Holly!

We’re so happy your visit at Swimlemon went so smoothly. Thank you for taking the time in leaving us a positive review. We are looking forward to your next shopping!

Valutata 1 stelle su 5

Bathing suits may be okay but you can’t get them.

I don’t know if the bathing suits are any good or not but they said shipped on 2/24 and I have not received, not any response to inquiry. If I had realized this was a ship from China or Hong Kong, etc site I would not have ordered, having terrible experience with one of those companies in the past. I still hope to get the suit and they have already charged me. I’ll ask credit company to negate charges in not received in next ten days.

19 marzo 2019
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Risposta di Swimlemon

Hi Edie!

We would like to thank you for taking time in giving us a review. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers.

Valutata 5 stelle su 5

I loved all of the styles!

I loved all of the styles, colours and fabrics! My first online purchase was easy and I received confirmation by email immediately. I highly recommend!

19 marzo 2019
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Risposta di Swimlemon

Hi Ruth!

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Swimlemon, we look forward to serving you for many years to come!

Valutata 2 stelle su 5

Bikini was completely different to one…

Bikini was completely different to one advertised both in colour and design, there was some similarities so looks like rip off the design, to top it off it didn’t fit.
Not happy and as I live in NZ not keen to pay for return postage.
Avoid website, the model looks European but product made in China.
Disappointed with dishonest advertising.

19 marzo 2019
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Risposta di Swimlemon

Hi Monique!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

Valutata 1 stelle su 5

I RETURNED MERCHANDISE BUT WAS STILL NOT GIVEN REFUND

I RETURNED MY STUFF TO YOU IN APRIL AND STILL HAVE NOT SEEN A PENNY!

I WAS GIVEN AN ADDRESS IN SPAIN.
I SENT MY STUFF IN APRIL.

I HAVE STILL NOT BEEN PAID. NOONE HAS COMMUNICATED TO ME!

I AM USING ALL CAPS BECAUSE I AM SCREAMING. I HAVE LITERALLY NEVER ENCOUNTERED SO INEPT OF A COMPANY.

This company is terribly difficult to use, not available via phone or email, takes a long time to arrive, quality is poor, fit is worse, and HORRIBLE AT RETURNS!, and here i found another review. . . wish i would have read this before I got involved. But now I *will* use this woman's experience to save a bit of time in typing further:

"UNREASONABLE RETURN EXPERIENCE
i knew it was going to ship from abroad so i was not upset at the long wait time. but when i was ***not happy with the material and cut of the suit**, my trouble started. the websites states "easy return" but it was ANYTHING but. . about a month into this aggrevation and I can not figure out how to contact them to get a refund. . . DO NOT BUY.

first i tried to do the on line return, my order number was not found
i tried to write an email, facebook message
and waited for days. . . ."

I do not mind if companies are coming from other countries. I do not mind delays, either -- but I MUST be able to return merchandise that is ill-fitting and poorly made.

18 marzo 2019
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Risposta di Swimlemon

Hi Kristin!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

Valutata 3 stelle su 5

First experience with Swimlemon

First experience with Swimlemon
I have bought a Swimsuit and a shirt-dress..
The good thing is that the delivery is not too long and you have a clear follow-up of your purchases.
I am very satisfied with the swimsuit .. except that the color is not exactly the same as on the picture... but it's still nice.
Regarding the shirt-dress though I am very disappointed with the size.. I think it's better not to buy one-size clothes if you are tall as it will definitely be too small !!

18 marzo 2019
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Risposta di Swimlemon

Hi Virginie!

We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you

Valutata 5 stelle su 5

swimlemon in your shopping list .. it’s a must

Excellent service ...give discount for the first purchase .. good buy..

17 marzo 2019
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Risposta di Swimlemon

Hi Thasha!

Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful. We look forward to serving you again.

Valutata 5 stelle su 5

A bikini in great colours which I…

A bikini in great colours which I absolutely loved with so many images (modelled and just of the bikini itself). The website was great too! So easy and quick! Thanks

16 marzo 2019
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Risposta di Swimlemon

Hi Amanda!

Thank you for this awesome 5-star review. We really do appreciate you for sharing this feedback with us. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.

Valutata 5 stelle su 5

The suits are super cute

The suits are super cute, comfortable and i got lots of complements when wearing them.

16 marzo 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Carrie!

Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new item. The team will be thrilled to hear your feedback!

Valutata 1 stelle su 5

I purchased a bathing suite from …

I purchased a bathing suite from this company February 13th and still have not received an email confirming my order is being processed, let alone shipped. I am receiving tons of emails from them so I know they have my correct information. I feel this company is a scam. I thought I was buying from a US based company...

15 marzo 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Valerie!

Our sincere apologies for the negative experience you had. Your feedback is important and we would like to make things right. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.

Valutata 2 stelle su 5

Still waiting for my swimsuit

Still waiting for my swimsuit, ordered 36 days ago, to arrive.

14 marzo 2019
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Risposta di Swimlemon

Hi Debra!

Thank you for providing us your feedback and letting us know about your concern. Rest assured that we will look into this matter.

Valutata 5 stelle su 5

Wow!

Wow! Admittedly, I was a little concerned about ordering once I read some of the reviews about slow shipping, etc. I’m thrilled to say that I had no such experience. In fact, they remained in continuous communication with shipping updates from the day I ordered to the day it arrived at my home in Texas 13 days later in perfect condition. I truly appreciate this level of service & the suits are both beautiful, true fit, true color & well made. 100% satisfied future return customer! Heading to St. Bart’s!

14 marzo 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Anne!

Thank you so much for sharing your experience with Swimlemon. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new item. The team will be thrilled to hear your feedback!

Valutata 1 stelle su 5

UNREASONABLE RETURN EXPERIENCE

UNREASONABLE RETURN EXPERIENCE
i knew it was going to ship from abroad so i was not upset at the long wait time. but when i was not happy with the material and cut of the suit, my trouble started. the websites states "easy return" but it was ANYTHING but. i'll detail my experience below but basically I paid $15 dollars to try on a low quality swimsuit and about a month into this aggrevation, have not yet received my refund. DO NOT BUY.

first i tried to do the on line return, my order number was not found
i tried to write an email, facebook message and waited for days before someone got back to me and said they would help me process the return

I sent the info they asked for. another two days before they sent me a shipping label. IT WAS TO A TOWN IN TENERIFE, SPAIN. that's right the european country.

They instructed me to not use fedex or ups. Only USPS. GUess how much USPS charges for shipping to spain? that's right, $15.

I bought a swimsuit for $30 and spent $15 sending it back. If I sent it like they asked with tracking it would have cost me $34 dollars that's right, more than the suit.

NEVER EVER EVER BUY FROM THEM. I WOULD RATHER BURN MY DOLLARS AT LEAST THAT WILL MAKE A FUN INSTAGRAM.

13 marzo 2019
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Risposta di Swimlemon

Hi there!

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. We have sent you a private message and we'd like to discuss the matter further with you and see how we can make things good. Thank you!

Valutata 5 stelle su 5

Awesome website

Awesome website! Cutest bathing suits!

13 marzo 2019
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Risposta di Swimlemon

Hi there!

Thank you so much for commending our shop. We really appreciate you taking the time in providing us positive feedback. We are looking forward to your next shopping!

Valutata 1 stelle su 5

This website is a scam

This website is a scam. I ordered two suits. One arrived after a very long time and the sizing was completely wrong. The other never arrived from China. Then when I tried to contact the company, they did not respond and the phone number listed on the website is fake. Do NOT order from this site.

12 marzo 2019
Non scritta su invito
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Risposta di Swimlemon

Hi Bec!

We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you

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