Had two issues with battery for EB5 Pro Plus folding bike. Orignally sent battery back to Swagtron - battery returned worked for a bit then stopped holding a charge again. Was told battery couldn't b... Leggi di più
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Had two issues with battery for EB5 Pro Plus folding bike. Orignally sent battery back to Swagtron - battery returned worked for a bit then stopped holding a charge again. Was told battery couldn't b... Leggi di più
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Process was simple and easy to purchase. Just a bit annoyed spending another 300 on the same hoverboard I purchased last year. The older one worked fine for a few weeks after I first purchased it, up... Leggi di più
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Great product scooter, swag 8. This is second purchase for my 13 year old daughter after purchased last year for my 9 year old son. Reasonable price and great customer service last year after I asked... Leggi di più
The scooter I bought stopped working within 6 months after minimal use. I’ve emailed customer service multiple times with no response. Their website chat won’t even load. I’m guessing they’re offloadi... Leggi di più
Everything we do at Swagtron is about micro-mobility. We’re innovators and market leaders as the #1 brand of electric rideables. From Hoverboards to e-bikes, electric skateboards, e-scooters and more we’re committed to every customer being 100% satisfied.
3431 William Richardson Dr, Suite F, 46628, South Bend, Stati Uniti
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The sale price and how easy it was to buy ....
Fast shipping, 1st hoverboard I ever rode. Like the 1st one so much that I ordered another one for a "buddy rig"! So easy to ride.
I ordered 4 hoverboards and 2 of them (50 percent) were dead on arrival. I wanted to have them repaired because they were the last gift to my children from their now deceased grandmother, however, they would not offer to repair them. Instead they will refund the purchase price, while I still have to pay to ship them back. Very unscrupulous and heartless company, with no respect for their consumers.
The website is very clunky, not enough detail on the product description.
Beware - I have bought these products before and if you don't purchase the warranty, you will have a problem. They all break and the company nor Amazon stand behind the 90 day window. Basically, they don't think their products should last more than 90 days. I bought the one year additional warranty this time. Eye roll.
Free shipping and flexibility with payments
I ordered a brand-new bike for a Christmas gift the EB6 bike. I received the bike on 12/4/23. On 12/10/23 I opened the box to assemble the bike and charge it to be ready for Christmas. Upon opening the bike there were NO pedals, NO charger and no instructions. I called into to speak with customer service to explain the new bike was missing the pedals, charger and instructions. The customer service representative was VERY rude, he said he would ship the pedals and charger and I asked if this happens often, to which he told me I've had the bike for a WEEK and how do they know I didn't get the pedals and charger, I told him he needed to work on his customer service skills and then he HUNG UP on me. This is a Christmas GIFT, what if I would have not opened this until 12/25/23, would they not have sent me the missing parts? I have not received the missing items yet. AWFUL customer service experience with Swagtron. Very disappointing. I hope to receive the missing items and never have to call back again.
I fell in love with the swagtron products and also how user friendly their website is to use. This is my second purchase from this website, very satisfied from start to finish. Highly recomend the eb7 and eb5 pro.
Website was easy to navigate. The product I wanted was available and decently priced. Also I was glad to be able use my AMAZON account for payment. Hoping that the item is as good as stated in the description so I can come back and give a great review for the actual product!
The information that I sought for this product was listed in it's description and I didn't have to hunt for what I wanted to know. The price is reasonable and I'm hoping that my grandson will be pleased with this hoverboard.
This website is Easy to use the scooters look awesome I can't wait to ride it!
Convenient checkout using Amazon Pay. Swagtron recognized out of state customers and taxing guidelines.
Easy to navigate website, detailed, good prices, can't wait to get our hoverboard!
Buying was simple and loved the free shipping and no taxes
I purchased this Swagtron T380 in late Nov 2019 for my granddaughters Christmas present. She is 10 years old and I thought it would be a nice present. She started riding it on Christmas day. At the end of March 2020, the hoverboard would not turn on or take a charge. The hoverboard had absolutely no visible damage but just would not turn on or charge. She rode the hoverboard approximately 20 times over the 3 month period for about 20 hours total. I contacted Swagtron in early April 2020 and received Return Authorization RA165926 on 15 April 2020. I tried to purchase the return shipping label from Swagtron because it was much cheaper, only $20.00, but their web site would not let me complete the transaction. I had to pay return packaging and shipping $87.65 and sent it back to Swagtron on 17 Apr 2020. Swagtron received the hoverboard on 22 April 2020. I received an email response from Swagtron on 23 Apr that they did receive the Hoverboard and would respond back in 5-20 business days. I received a response back from Swagtron on 8 May 2020 that the vast majority of the repairs were not covered under warranty and would cost $162.00. Return shipping would be an additional $20.00. They provided a generic laundry list of parts required (Aluminum Frame Kit, replacement shell kit, misc item cover, mainboard). None of the items were covered by the warranty except the mainboard which I suspect was the only problem. So I can pay an additional $182.00 on top of the $87.65 that I already spent for return shipping, for a $220.00 hoverboard that my granddaughter got to use for approximately 20 hours. Not sure how many fools out there would go for that. Absolutely DO NOT purchase a Swagtron product if you want reliability and reasonable customer service. Now I am researching Hoverboards again to get her a replacement. Yes I did research this product before purchasing and it had very good reviews. I suspect these companies are dummying up reviews to fool us all. Well I will give it my best shot again. Thanks for reading my review and take care…
You were recommended by a loyal and trusted co-worker
that i trust 100 percent. He has used your company products and stands by them. So i decided that I will trust in your product also.
Love their products. We have 2 of the bikes and 3 of scooters and they work great!
Easy to learn about bike and easy to purchase online with my phone.
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