SUEZ recycling and recovery UK Recensioni 2.851

Very easy to contact and a most efficient service.
Well done.

Can’t recommend them enough. I have used other places in the past but they just are not reliable or accommodating. Suez is one of the best, the account management from Andy Minchin has also made a massive difference. Keep it up guys.

KEEPING TO COLLECTION DATES,BINS MISSED ON COLLECTION DAYS?

Bin collection team don’t want to take bins from the allocated bins area (back at the premises)

Great service but near 3 weeks to replace a full bin that is hard to move due to faulty and broken wheels is a bit much when we pay for 2 bins to be removed a week and stuck 3 weeks with one bin. That is not great.

I used to work in collecting plastic job in the past years I used to work like that in Jordon but not in England

To：suez reception
we are china star with suez rubbish with bin company has one years in uk oswakdtistle ，anything happend suez rubbish bin office phone them 、 they are very friendly listen partner company or partner takeway help 。
thanks agreat
from all the work staff and boss

The contents of my email are not actioned. I am having to constantly chase for answer. My last ticket raised, my question was not answered, ticket was closed by Suez's

lots of late /rearranged collections overall

Poor missed collection and missed promised recollection too leaving a lot of rubbish to deal with

Changed collection time without prior notification and sure we will be charged for not collecting.

Missed collection, once reported was quickly reschduled, but the reschedule collection was also missed.

Feels like a one way street, no easy way to resolve issues

Member of staff carefully made a note of my complaint

Nothing was done to fix the problem of our waste not being collected... causing vermin to scatter the waste over the bin area
No reply was received from my email requesting a credit for the missed collection.
I also had to phone the following week to request a collection as the bins had not been emptied for a second week running.

I can’t be bothered to go through it again

LATE OR NO COLLECTIONS OF BINS!!!
MISSED BIN COLLECTION FROM YOURSELVES SO YOU SAID YOU WOULD DO A FREE COLLECTION BUT CHARGED EXCESS WEIGHT ON IT!!! EVEN THOUGH IT WAS YOU THAT MISSED OUR COLLECTION! EXCESS WEIGHT WAS BECAUSE OF THE MISSED COLLECTION!!! CASE IS STILL ON GOING!
CUSTOMER SERVICES NOT OVERALLY HELPFUL WITH MISSED OR LATE COLLECTIONS. CASES ARE CREATED AND NEVER HEAR BACK FROM SUEZ
OVER ALL NOT HAPPY AT ALL

iv not had the money took off my last bill for the week you didnt turn up. so iv paid for a week that wasnt collected?

Do not inform you if there is an issue with pick up. Do not comeback to you with information when you query pick up. Open complaints and close them without actually addressing the issues. Never take accountability for any issues which means as the Customer you do all the chasing and begging them to actually remove your rubbish as contracted which because a pick up has been missed is then over weight and then of course they charge you for the missed pick up, the one that happened and then you will also receive overweight charges. On the rare occasion you actually do get someone who does try to help you, their promises often fall through and again, when they do promise to call you back they don't and hey presto the complaint is closed without further discussion.
Customer service non existent. Contracted service hit and miss. Communication appalling.

Over charge customers, send debt collectors to customers for other peoples debts. Fail to respond to you when trying to resolve the matter then refuse to do so.