I bought a premier league ticket from stubhub international. Promised to be delivered electronically by Friday (mobile ticket). Starting Saturday morning, I called over and over stubhub interna... Leggi di più
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I bought tickets for Arsenal vs Burnley game, it cost lot of money... and I guess their delivery date is for nothing, only reason I bought it there was "fast delivery" on listing, but tickets were sen... Leggi di più
Avoid using StubHub. I sold 3 tickets and was able to provide verifiable proof that all 3 tickets were successfully scanned at the entrance of the football match. Despite this, StubHub claims there we... Leggi di più
Jeg kjøpte billetter via StubHub til Coldplay i Gøteborg juli 2023. Ved ankomst viste det seg att billettene ikke var gyldige. Sannsynligvis solgt flere ganger av opprinnelig kjøper. StubHub fikk ikke... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat. The StubHub International Promise is simple, we back every order so you can buy and sell tickets with 100% confidence. FanProtect™ means every order is 100% guaranteed. Find out more about the StubHub FanProtect™ by visting our website: stubhub.ie
Informazioni di contatto
1,9
Scarso
224 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Awful Service Euro 2024
Awful Service. Got harassed by the seller via mail telling us he got scammed by them. Called to STUBHUB confirming the seller is still onboard which they verified. Turns out a week before the tickets are unavailable. Customer Service tried to shrug us off with a 15% voucher. Euro Poland vs Netherlands. Avoid at all cost. Warn your friends.
6 giugno 2024
Non scritta su invito
Risposta di StubHub IE
JDI, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
............
We're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
1,200 dollars in the bin
Update - Post reviewing here on Trust pilot Stub Hub contacted me and offered me a full refund. Its good to know they understand my particular predicament and put the customer at the heart of their business. Due to this I will upgrade my experience to 4 stars. Thanks Sarah.
I paid 1,200 dollars for tickets for the Tyson/Paul fight. This was a big trip for my young son and I traveling from Ireland to Texas for the fight. The fight was postponed after we booked our flights and accommodation. When I contacted Stub Hub, they simply stated that the tickets were non refundable unless the fight was cancelled. Even if Tyson is replaced with someone else we will not get our refund. Shame on you Stub Hub
6 giugno 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE Thank you for sharing your feedback with us P Slattery . We're glad to hear that our customer service team was able to resolve the issue. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again soon!
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P Slattery, we are truly sorry that your experience buying with us did not reach the expectations. We are checking your case again and our Customer Experience team will reach out to you with more information regarding your query as soon as possible. Once again, we apologize for any inconveniences.
Untrustworthy. Avoid
Do not buy tickets from Stubhub
I bought 2 tickets for the Championship Playoff Final on 26th May at Wembley for €915 each. I am a Leeds supporter and purchased the tickets in the Neutral section. When the electronic tickets arrived 2 days prior to the game, the tickets clearly stated that they were in the Southampton section and stated Leeds supporters trying to enter would be ejected. I contacted Stubhub by telephone and by email immediately on receipt. They said they would investigate and get back to me but have now stop answering. I could not attend the match on account of Stubhub misrepresentation of the nature of the tickets. I wasted over €2,000 after their added on charges to the ticket price.
Stubhub had 2 days to take return of these e tickets and resell them to Southampton supporters but allowed the opportunity to pass. I have been completely cheated. I have screenshots and emails showing these tickets to be Neutral and they failed to mention it was strictly Southampton only.
They say they have 100% guarantee but it is untrue. They have gone completely silent and are putting their heads in the sand. Avoid
23 maggio 2024
Non scritta su invito
Risposta di StubHub IE
Mr O'Brien, we are truly sorry that your experience buying with us did not reach the expectations. We are checking your case again and our Customer Experience team will reach out to you with more information regarding your query as soon as possible. Once again, we apologize for any inconveniences.
ERAS TOUR LISBON
I bought my tickets for Taylor Swift Era’s Tour in Lisbon just a few days before the concert which was on May 25th. I received info by email that the tickets are ready and I should receive them in a third party app if I register there with the same email (which was SEETICKETS). I registered but the tickets weren’t transferring there. I could see them as screenshots on my STUBHUB account but everyone online was saying that the venue ONLY accepts tickets in the third party app - SEETICKETS. This made me very nervous so I reached out to STUBHUB by email and they said I must receive them on the third party app and if I did not I should definitely contact them. This is all happening the night before the concert. The next day I read on Facebook that people from the concert the night before had similar problems with not having their tickets on the third party app and it was a mess at the info desk. I was already picturing myself having to go way earlier in order to sort this all out at the info desk. I decided trying to call STUBHUB which I genuinely thought wouldn’t really lead me to a solution if I’m being honest because I wasn’t expecting such AMAZING customer service. But I was very wrong. I reached them very easily. I explained my problem. Unfortunately since I was calling from Portugal the line was disconnected. I called again and explained again, this second man I spoke with already was informed because the previous person I spoke with made notes on my order about it. So he instantly helped me, he called the seller of the tickets and got me my tickets on the third part app. He didn’t even email the seller - he CALLED HIM. Because he realized how urgent it was, since the concert was the same night. Not only that, but I told him I was scared the line would disconnect again and he promised he’d try to call me back if that happened. I think his name was DIEGO. He was amazing. The line ended up disconnecting while I was waiting for Diego to call the seller. I was so upset that I wouldn’t be able to reach him again because obviously it’s always someone new when you call back. But Diego called me back himself right away. He sent me the tickets. Made sure I checked if they were correct. Like honestly I read so many mixed reviews so I wasn’t sure. But wow the customer service blew me away. They really try to make sure that you get what you payed for and attend the concert. Best experience ever. Will definitely be coming back to stubhub.
25 maggio 2024
Non scritta su invito
Risposta di StubHub IE
Thank Ima you for sharing your experience with StubHub Int ! We're delighted to hear that our customer service team, especially Diego, could assist you effectively for the Taylor Swift Era’s Tour in Lisbon. We understand how stressful last-minute issues can be and are glad we could resolve them quickly for you. We hope you enjoyed an unforgettable concert. Your positive feedback means a lot to us, and we look forward to helping you with your future ticket purchases. 🎤✨
EFL Championship final at Wembley
I bought 4 tickets for the EFL Championship final at Wembley. I was nervous at first as I was travelling from Seattle to London for the game, and while I have used Stubhub in the US I had never used or heard of Stubhub International. The experience was great my tickets arrived in plenty of time and the support was prompt whenever I askes questions by phone. We all enjoyed the experience , apart from the result:(
26 maggio 2024
Non scritta su invito
Risposta di StubHub IE
Thank you for sharing your experience Antonio! We're delighted to hear that your tickets arrived on time and that our support team was able to assist you promptly. We understand the nerves that come with traveling such a long distance for an event, and we're glad we could provide you with a smooth and reliable service. We hope to serve you again in the future, hopefully with a better result for your team next time!
Do NOT purchase from Stub Hub
I purchased Girls Aloud tickets and was informed that they had been electronically transferred to my Stub Hub account. However, when clicking "See tickets" in my account, the page I am sent to is invalid. This happens on the app, the website, and on multiple different browsers.
Customer service do not reply, and they have no interest in resolving the issue. DO NOT purchase tickets with Stub Hub, if things go wrong they do not offer refunds or help in any way.
24 maggio 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: Cal, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
........................
Cal we're sorry to read about your experience. We'd like to get in contact with you to check your case. Could you please send an email with the subject "Trustpilot + Order ID information + Email used for purchase" to customersupportuk@stubhub.co.uk? Thank you in advance! We will be waiting for your email. Thanks.
Buyer info [SOLVED]
My buyer did not provide me with the correct information so I am not able to complete transaction of tickets. Please contact them. I don't want to have to pay because of their end.
[UPDATE]
The StubHub team reached out to me to solve the issue but fortunately the buyer had already sent the correct information. Even so, I'm glad they reached out to check if everything was okay by phone.
21 maggio 2024
Non scritta su invito
Risposta di StubHub IE
Sofia, we are sorry to hear about the trouble with your transaction. We'll contact the buyer to get the correct information, and we will come back to you as soon as possible. Thanks for your trust in StubHub International
Bad experience
I'm very worry now. I bought arsenal match which will be held tomorrow but now I still haven't received the ticket. They said seller always sent us the ticket but actually NO. And the customer help always said they will get back to us but no news until now.
19 maggio 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: Hi Mandy, we’ve attempted to reach you several times without success. We would have liked to resolve this matter for you. Please get back to us at your earliest convenience if you wish to continue addressing this issue. Thank you for your attention to this matter.
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Mandy Chan, we are truly sorry that your experience buying with us did not reach the expectations. We are checking your case and our Customer Experience team will reach out to you with more information regarding your query as soon as possible. Once again, we apologize for any inconveniences.
Thanks to stubhub i ordered real madrid…
Thanks to stubhub i ordered real madrid vs bayern tickets and i recieved them on the same day!
8 maggio 2024
Non scritta su invito
Risposta di StubHub IE
That's fantastic to hear Saeed AlQassimi ! We're thrilled that you had such a smooth experience with StubHub International and were able to secure your tickets for the Real Madrid vs Bayern match so quickly. We hope to see you using our page again, very soon. :)
One of the worst experiences of all…
One of the worst experiences of all time, from the purchases experience standpoint. I was repeated lied to via their customer service which led me to paying for tickets and not being able to use them. I tell everyone I know to never use this sight especially if you are overseas buying for an American event. I can not explain in words how awful my experience has been.
12 aprile 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: Marc, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks."
............................
Marc, We're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Great service for tickets
Bought tickets for Olivia Rodrigo in London and got them transferred directly into my account 2 weeks before the event without any issues. Had to email customer service (Edgar H helped me) as I thought I had to accept the tickets and got quick response telling me to check my account and sure enough my ticket was already in my account ready to go!
3 maggio 2024
Non scritta su invito
Risposta di StubHub IE
Thank you so much for your feedback Amber! We are delighted to hear that Edgar provided an excellent assistance and resolved your issue promptly. We appreciate your kind review and we will always be here to assist you whenever you need us. We hope to see you using our page again, very soon. :)
A positive outcome
I have left a negative review last week after a disappointing experience with our Real Madrid versus Barcelona tickets. However I am now leaving a positive review after an extremely positive experience with Sarah from StubHub IE who has rectified the situation for me. I have been reassured that the actions of the seller have been reviewed and the case has been opened and they will be accountable for the errors that occurred. I have also been issued with a generous voucher to enable us to experience the positive side of StubHub, and use this to attend a new event. I received a very long apologetic phone call which I really appreciated, from Sarah, and then this was followed up by an email from her.
29 aprile 2024
Non scritta su invito
Risposta di StubHub IE
Helen, thank you so much for your feedback! It means a lot to us, and we're very happy to know that our Customer Service team, especially Sarah, provided all the support you needed. We are glad to know that you will be able to enjoy another event, and that we will be able to accompany you. :)
Danya G extra effort
Danya G. went the extra mile to ensure we got tix to the game. Coming over from the States and so excited to go a Premier "football" game!
26 aprile 2024
Non scritta su invito
Risposta di StubHub IE
Thank you so much for your feedback, Mike! We are delighted to hear that Danya provided excellent assistance and resolved all your doubts, especially considering the fact that you were traveling for the game from overseas! We appreciate your kind review, and we will always be here to assist you whenever you need us. We hope to see you using our page again very soon. :)
Very helpful and great at solving…
Very helpful and great at solving issues!
24 aprile 2024
Non scritta su invito
Risposta di StubHub IE
Sven , thank you for choosing StubHub International and sharing your fantastic experience! Looking forward to serving you again soon! :)
I had great help from Juan Carlos M to…
I had great help from Juan Carlos M to get my arsenal tickets. He phoned me and walked me through the process of me getting the tickets.
8 aprile 2024
Non scritta su invito
Risposta di StubHub IE
Haris, Thank you so much for your feedback Will! We are delighted to hear that Juan Carlos provided an excellent assistance and resolved your issue promptly. We appreciate your kind review and we will always be here to assist you whenever you need us. We hope to see you using our page again, very soon. :)
Never ever buy from stubhub.ie
Never ever buy from stubhub.ie. They gave me the wrong date for the tickets I bought then switched the dates for the tickets. I was unable to sell the tickets and was out a lot of money.
8 gennaio 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: JD, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us.
We remain available in case you wish for us to review your case. Kind regards.
.................................................
JD we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We'have not been able to locate your order in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for order "" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
This is scam
This is scam. We bought tickets for the Chicago cubs on 04/18/2024 and never got them.
They responded in their customer service hotline where we were assured that will send us the tickets. We tried to communicate via live chat and they said the order number is invalid.
Do not trust them. Thankfully we only lost 40 dollars but still DO NOT TRUST them
18 aprile 2024
Non scritta su invito
Risposta di StubHub IE
UPDATE: Anna, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
............................
Anna, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We'have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
StubHub went above and beyond to assist…
StubHub went above and beyond to assist me when selling tickets for a football match. Despite some unexpected hurdles on my end regarding ticket delivery, StubHub provided unwavering support from start to finish. Chantelle and Antonio Mars were particularly very helpful, ensuring prompt assistance whenever I needed it. I’m grateful for their time, effort, and assistance. I received my payment promptly, and I couldn’t be happier with how smoothly everything went. Despite seeing negative reviews, I have nothing but positive words for StubHub.
8 aprile 2024
Non scritta su invito
Risposta di StubHub IE
Richy Thank you so much for your feedback! We are delighted to hear that Cantelle and Antonio provided an excellent assistance and resolved your delivery issue promptly. We appreciate your kind review and we will always be here to assist you whenever you need us. We hope to see you using our page again, very soon. :)
Good
I bought my tickets, I didn’t received my tickets after 10 minutes and the event was going to start in an hour. After contacting customer service I got them immediately . Very well helped by Abigai.D my compliments !
13 aprile 2024
Non scritta su invito
Risposta di StubHub IE
Thank you for sharing your experience! We are thrilled that Abigai could assist you promptly and ensure you received your tickets in time. Your recommendation means a lot to us! :)
Great support from Eric to resolve my…
Great support from Eric to resolve my issue with printing my shipping label
5 aprile 2024
Non scritta su invito
Risposta di StubHub IE
Thank you very much for the honest review! We are thrilled to hear that Eric's assistance was very helpful for you! Our customers satisfaction is our top priority. We hope to see you again on our platform :)
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