Store Liverpoolfc Recensioni 238

If I could, I wouldn't even give 1 star. I will never buy from this store or this website. I bought a set for my son with his name on the back, the item arrived quickly but dirty and the letter D was damaged. £75 for rubbish with poor quality and damage. Don't buy it, you will be disappointed and it's not worth it. I am having trouble getting my money back.

If I could give these zero stars I would. Disgusting customer service. I bought two new Liverpool kits online for my boys on 22nd May. Within a couple of hours of wearing them they were covered in tiny pulls. Awful quality, cheap nasty polyester. So I contacted them straight away with photos asking to return them. Took about 4 emails back and forth as nobody reads the chain and they refused to send me a returns label even though their website advises you to contact them if items are faulty. In the end I paid £3.99 and DHL picked up the items on 29th June. I asked for replacement kits and advised we are going on holiday on 15th July. After many emails I haven’t heard back from LFC, no refund nor replacement. I WILL NEVER BUY OFF LFC ONLINE AGAIN which says a lot from someone who has 8 season tickets in our family!

Terrible online help, chat with 3 different people over 3 day all who say will contact/email/call me back but never do

Bought an item as a gift, put the recipient’s name and details in for delivery only to find there was no separate box for my address as billing details.

Contacted Cust’ Serv’ to query this, they took my billing details and two days later -a day past the desired delivery date, despite paying for express delivery), the item turned up at my house instead of the destination I’d asked for.

Following calls to both the courier company and LFC shop, I was offered to have the item sent to the place I’d asked it to go to in the first place albeit nearly five days late.

A well known phrase ending in the words ‘..with both hands’ comes to mind.

livraison suivie et dans les temps annoncés
article conforme de très bonne qualité
personnalisation conforme à ma demande

I’m fuming !!!!
Purchase a polo shirt for a Christmas present on 25/10/2022
It was unsuitable so was wanting to return it for a refund or a credit note to be told because I didn’t buy it in November and my 30 days are up to exchange or refund they can’t do anything about it as it’s company policy it was the week before !!!
How poor you have my hard earned money and not even going to offer me a credit note
So I advise you to not shop before November for Christmas !!!!

Placed an order for a herd of Xmas gifts with LFC on line shop on 30th NOVEMBER. Received confirmaiton that evri had received my order on 3rd DECEMBER and would notify me when it was out for delivery, Heard nothing more and tracking not updated, so set about chasing it up. ON 17th DECEMBER, Evri inform me that my order is ''unaccounted for'' and all I can do is contact the supplier for a refund or replacement. Replacement not possible as ALL items now out of stock - and it's too late to shop for alternatives as medical and health issues mean that I have to rely on on line shopping. Liverpool FC obviously KNOW there is a problem, but they just don't seem to care. THANKS FOR NOTHING LFC!

Seems to be a trend of missed deliveries and absolutely terrible customer service from the club. Never even attempted to resolve issue, left me out of pocket with no item. Will never use again

I wish I had checked these reviews before ordering. I ordered a tie and paid for premium delivery. What a waste of money that was. Still not arrived. What a shambles and what a disgrace for Liverpool FC to have this type of crap service for its fans

Paid for Hermes/Evri delivery. Promised within 2-5 days. Over a week later and still no delivery. Cant call anyone. Twitter support is useless.

My partner ordered six medals for £72 for a birthday present for me 2 weeks ago and they never came. She emailed them and they said the courier has lost the package, she then asked for a refund and they said no because they resent the medals out but can not send them all as one is out of stock now. She has not even received any new tracking information, you need to stop using bad couriers with bad reputations like amazon logistics. She has now taken this up with paypal and hopes to get a refund this way, we have ordered a lot of stuff from the LFC store in the past and you have always been ok but now i don't think we will bother no more after this experience.

We have contacted these again in the last 30 minuets and they have said they have not dispatched the items and are also refused a refund even though they haven't shipped the order out.

Wished I had looked at the reviews before I ordered. Ordered a building set of the stadium for a Christmas present. It arrived with the box very badly damaged. Was told to return it second class post and when I send proof of postage it would be refunded and a replacement sent out. Happy with the response. Week later no replacement or refund of postage! Now told the previous advice was wrong, new staff! Replacement would not be sent out until original processed. Never replied about my postage as she cut conversation off!! Again like previous posts do not order online!! Frustrated and annoyed!!!

Sizing of kits is inaccurate. Bought a home top for my boy. The height measurements of the t-shirts are not shown in the size guide - only chest, waist and hip measurements (which i measured). When I received the t-shirt, the height was on the label and is too small. Unable to return as classed as personalised due to having a players name on it. Now out of pocket and can't afford to buy the correct size for Christmas. I should've checked the reviews on here before buying. Useless size guide which has proved costly for me. I thought buying from the official site would ensure the best quality and service. Wrong. Wrong. Wrong.

They ran an offer of a free £10 voucher with every purchase. But order arrived without one. Told me they ran out. So why didn't they pull the offer from the store?

I'll stick to unofficial stuff, less hassle, and treat you better.

I am an oversea LFC fan and had three purchase at LFC Official store; in the first two purchase, I bought two jerseys with customized name-set , and both of the player's name-set on the jerseys just peeled off right after first wash (using gentle washing mode by the washing machine ) I also had other football jerseys with customized name-sets which buying from other stores and knowing the name-set definitely can last much better if it's ironed properly. Then there is the third order which I just received today, the order includes a mug with metal club crest on it. You know what? I found out the brink of the metal crest seems not glued well and is stick outward which may hurt your hand when you are washing, even worse, the painting of the mug is uneven(like a droplet) at the upper part of the mug.Wow, two defects in one product, just wow; I got a feeling that store worker just don't give a __ and totally ignore any faulty item when they were packing.
I don't want to be dramatic but I come out with a assumption that they may know you are international buyer and you won't return it, because the returning delivery fee cost way too much, also it's not worth wasting your time on doing so. After all these bad shopping memories, I think I will not consider buying anything from the official store in the future, truly disappointing.

Ordered a jersey with a premier league badge and a lfc golf club cover. I had paid £7.50 for returns and they have sent parcel back to me, I contacted the store and they cannot refund me for the jersey with the badge because it is classed as personalised, this is a joke as they could definitely sell this on. They have told me that I have to return the golf cover to a completely different address now because I didn’t order from the store and I will have pad £15 to return this order when the golf cover only cost £20 no point in me returning it as I will have lost all the money anyway.. literally will never order off this website again. Things are not made clear when purchasing and I’ve never ever had this much bother returning anything in my life.

These terrible reviews are not an accident. Be ware, size/fit descriptions are inaccurate for the 2022-23 shirts at least. They are aware of their error but won't accept returns anyway. They don't care because their business model revolves around releasing gear a few weeks before others.

Unless you want to risk being stuck with an expensive purchase that doesn't fit you, buy your LFC gear literally anywhere else but the LFC Store.

Customer service attitude stinks! I ordered the new 22/23 home kit personalised for my sons birthday (and the away kit at a cost of over £260!!). My complaint was the head hole is ridiculously small… 6cm wide. This is an older boys medium shirt with the recommended age of 10-12, and I bought for my sons 10 birthday. My son is average height and a little of the skinny side so there is no reason why this shirt shouldn’t fit so it must be faulty. My 5 year old cannot even get it over his head! As a comparison the new away shirt fits fine! I complained to customer service and sent in images displaying the Nike price tag was actually the length as the width of the neck.
As I received no response to my email so I contacted live chat and connected to “Thomas”. As a customer service representative you would expect the member of staff to be helpful, courteous, have good communication… I could go on. Turns out Thomas lacked all of these skills. I was told that I had to return the shirt at a cost to myself and it’s likely I will just get the shirt sent straight back anyway if there’s nothing wrong with it. There are no imperfections that are obvious, so unless they compare it to another shirt or have other 10 year olds hanging around to try out the shirt. I explained to Thomas this shirt was my sons birthday present, he is desperate to wear it and we go on holiday next week and he wanted to take it with him. Surprisingly Thomas didn’t give a toss! I said I would drive 50 mile round to the Liverpool store if they could exchange it for me, they can also compare it to another of the same size but he just wasn’t prepared to help in anyway and then he cut the chat. I’m absolutely furious… these products cost a ridiculous amount of money it’s not too much to expect them to fit, nor is it too much to expect a customer service representative to do his job. So shame on you Thomas I have a very upset child who cannot wear his birthday present!

Purchased a jersey for Sadio mane. They sent me the wrong size and the jersey did not have the name or number on it. They didn’t want me to return it but I demanded a full refund or exchange. They didn’t want to exchange so they scheduled a pickup from DHL. It’s been 6 months and they have not refunded me. Every time you reply to support you get a different rep who acts like they have no idea what you’re talking about. THIS IS A FRAUDULENT WEBSITE AND COMPANY.

The online store is as expected however the delivery service they use is useless. I will not buy from them online again until they stop using EVRI. Several chat sessions in and still no goods. EVRI tracking says the received on the 28th June. Recommends wait 7 days from receipt then contact seller. Waited then LFC tells me system says wait 48hrs. 72hrs later still no package and now I’m being told to wait until 12th July for EVRI to double check. It’s an absolute joke. I could have got the same gear from another supplier at same price next day but chose to support the club. Ridiculous. Now waiting for an email to confirm if the package is lost or not. Can’t understand how it can be lost it never even went out for delivery according to EVRI tracking.