Store Liverpoolfc Recensioni 238

Delivery took a little bit of time but was to be expected with how delivery times are in Ireland, liked the products I received so no major complaints

Very poor customer expression on this website.
I ordered 2 items but received only 1, they resent the item lost, but when I received it, the item was faulty! And what? I have to pay to resend the faulty item to them!
How a company like that can offer a poor customer service like that?

I have made two orders in the last month(November 2020). Incredible service, on both occasions ordered in the afternoon, goods picked, packed and despatched that day. Both delivered the next day.
What can you say, incredible service by Liverpool online store and Hermes parcel carrier

I ordered some expensive items last year, and it took a while to get the order sorted and sent.
This year it has been a much better experience. The item I order arrived within 4 days and was really well packed.
Well done LFC Store!

Excellent !!!!!
Ordered very late on Friday night , great price as had 30% off. Received my item Monday and that was without paying for premium delivery. Was very pleased with price, items and delivery times. Will be buying more Christmas gifts from Lfc shop.

Liverpool has the worst customer service possible. Can’t alter an order even 5 seconds after it’s made so they make you wait 2 weeks until you receive the order to send it back for an exchange which takes 3 more weeks and you have to pay your own pricey international postage only for them to not do the exchange at all & I received the same exact Jersey in the mail 2 weeks later. All that time & money for nothing. So now a month & a half later i am nowhere near having my order corrected & they refuse to give me any sort of refund& want me to send it back again on my own dime. They said they might be able to reimburse me for the second shipping cost after the fact. Might. I don’t trust them at all. Absolutely terrible customer service. They should be fixing their mistake and making things right.

Waited a month for a £130 shirt (the vapor home kit with all badges, name and number) and it arrived with the club world cup badge not in the centre. Awful, had to pay my own money to send it back so now the shirt is £139..... Great.....Who knows when it will actually arrive again....awful service. You can clearly see from the picture I sent that the badge is off, so I paid to send it back for them to throw it away (my name on the back)? Ridiculous.

Preordered the kits - spent well over £200 - shouldn’t have bothered should have just went to the store or even better a sports shop, because they took a weeks after release date to be shipped.
Only good parts were they did keep me informed about stock and that there was a delay. And another good thing is Cos I’m a member I got 10% off but still bit disappointed that I preordered weeks before, and everyone was walking around in the kit - and my boys were confused why they didn’t have theirs even though I told them I preordered it.

Absolutely disgusting service or should I say no service.
Ordered our kit over a month ago and surprise surprise it’s not arrived!!
No one replies, just the auto crap, no one is bothered even tho they take your money 😡😡 still waiting delivery

Ordered a month ago for premium dispatch to my grandson in Australia....order still not processed. Impossible to contact the shop. Very poor service. It turns out it would be quicker to order from a store in Oz which is not what was advertised. They charge high prices for a third class service. Shoddy exploitation.

Pre ordered new kit 2nd August still waiting for it absolute nightmare took me to contact them yet still no kit as of the 27th August never again rather buy fro a sports store this how they treat young fans sons really disappointed

Ordered 2 champion hoodies on August 6th said dispatched on August 17th w/c. A week later still not yet dispatched. Tried to contact them by email, but whenever I hit send it will just shown page error! Contact them through Instagram and twitter, no replies!!!!! What the heck I should do to get my order???? I need it ASAP because I’ll be leaving the country soon! This is really the worst experience ever and won’t ever ordering from this shop anymore!!!!

Pre ordered Liverpool away shirt xxxl it arrived xxl couldn't contact them to sort it out for 3 days ended up with a refund without the cost of postage.never again

Another pre-order kit nightmare. It's important to me to support this club, which this year meant queueing for over 3 hours to pre-order the new home kit online (which is NOT cheap, even for the 'stadium' version). I managed to get a 66-Alexander-Arnold shirt pre-ordered and almost a month later I still haven't received anything. All I've had are generic emails from LFC retail saying that 'due to covid-19 and high demand, we are behind on deliveries'. OF COURSE there would be high demand, that's to be expected. But why I am I able to go online and head to Sports Direct, Kitbag, JD Sports, Pro Direct Soccer etc (to name a few) who ALL have the new kit in stock and ready to deliver?!?!

My pre-order still says 'processing' and I have no idea if/when it will even arrive. The phone lines are now automated directing people to email instead, and I've had no responses to multiple emails which I've sent.

Someone from the LFC retail team needs to seriously address this and help out those who have had money taken from their accounts with no products yet being delivered. For such a great club, this arm of the business really, really lets the side down. As champions of England, you should be able to deal with basic demand for kit. I've seen other clubs' kits in the premier league being worn all over the place, with no issues around pre-orders or demand. Champions of England, with League One customer service.

YNWA

I ordered a shirt, socks and shorts in their sale for my son's birthday. After two weeks the parcel arrived and we recieved a pair of socks and a shirt. The shorts were not sent but I did not receive a refund. I had to ring up (and wait on hold for 30 mins!) to ask for this.

The shirt did not have the personalisation or badge on it that I had ordered. (why did I have to wait 2 weeks for the order in this case?!) I wrote a complaint but received no response, instead I had to repeatedly ring up to try to sort it out. Customer service was helpful to a point, and advised I returned the shirt and put a cover letter in telling them to put the personalisation on it, so that it could be sent back to us. I did this. I have now been refunded everything except the postage and the socks! I have received no email or contact about my complaint and have been left with socks only despite very clearly stating repeatedly that we want the jersey!! My son is very upset and we will never order with them again. Avoid this company.

The store has a segment for reviews - however there is NO way to review a product. I purchased the LFC 4 Pack Face Covers - and they are extremely poor quality. The store has answered questions - and what they say about the product is wrong. They say:

"Q: Do the masks in the 4 pack have a mouldable strip so the mask can be fitted over the nose?"
"A: [..snip..] I can confirm that there is a mouldable strip to be able to do this."

And I can confirm that there is NO such strip. The cover is totally straight and flimsy fabric - a bit small - does not fit well to anyone's face - and serves no function other than being a "fashion statement".

So please don't be tempted to buy them because you think they look cool. You will only look silly - like the stupid person who doesn't know how to wear a face mask properly.

Pre ordered a shirt 5 weeks ago got told it was lost in transit by dpd checked dpd they never received it so the shop was lying and if I hadn’t contacted them probably wouldn’t of got a refund either definitely would not buy from these again buyers be warned !!!!!!

Never had this problem before but suddenly with Nike shirt the sizing is way way out being too small, a medium is normally to loose on my partner now its too small. 70 quid wasted. Waited s long time to be able to order and now unwearable. To say I'm p@##ed off is understatment

Very poor service. Order not received after a month so emailed them. They said stock was unavailable so order was cancelled. Stock was clearly available when ordered as a subsequent order for exactly the same item was delivered. I doubt I would even have been refunded had I not contacted them. I won't be ordering again.

Lucky enough to be able to order the last batch of the EPL Champions 19/20 home kit. The dispatch date at time of order was almost a month away, but it was dispatched on time and quickly delivered by DPD. Only if there was a way to check the order status while waiting for dispatch.