Stocks Sewing Machines Ltd Recensioni 593

TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Exceptional Service. Andrew and the team took the time to fully demo and explain a used machine. Paul oversaw the installation and training perfectly and the machine has been running flat out in pro... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

STOCKS 4 LYF!! I've bought 2 embroidery machines from Stocks based on their great price and excellent training. Annette was SO helpful - I placed a deposit on a 6 head machine before we had even bui... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent company to deal with. Communication was really good. Jenny organised everything when we chose the Brother PR680w, from delivery to finance. She also provided us with a very useful starter p... Leggi di più

Valutata 5 stelle su 5

Fantastic embroidery machine. Anette made purchasing super easy and stress free. We have already received the single head and are waiting for one more 4 head to be delivered in July.

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore
  2. Fornitore di apparecchiature elettriche
  3. Servizio di ricamo
  4. Negozio di articoli per il ricamo
  5. Negozio di macchine da cucire
  6. Fornitore di filo

Informazioni su Stocks Sewing Machines Ltd

Scritti dall'azienda

About Stocks

Stocks is a trusted UK supplier of embroidery and sewing machinery, supporting businesses across garment decoration, textile production and manufacturing. Based in Leeds, West Yorkshire, we provide high-quality equipment backed by expert guidance, professional installation and responsive after-sales care.

Industrial Embroidery

As the sole UK distributor for ZSK industrial embroidery machines, we supply single and multi-head systems known for their precision, longevity and engineering excellence. ZSK is a global leader in industrial embroidery technology, and our team ensures customers receive tailored advice, full installation and comprehensive training to maximise production efficiency.

Commercial Embroidery

Stocks is the UK’s leading distributor of the Brother PR Series commercial embroidery machines, including the PR680W and PR1060W. These versatile models are ideal for start-ups, growing businesses and established decorators seeking dependable performance and professional stitch quality. We offer demonstrations, practical guidance and ongoing technical support to help customers achieve reliable results from day one.

Industrial Sewing

We are the leading UK distributor for Dürkopp Adler and the sole UK distributor for Strobel industrial sewing machinery. Our range supports manufacturers in apparel, upholstery, automotive and technical textile sectors, providing robust, high-precision machines designed for demanding production environments.

Our Values

At Stocks, we pride ourselves on excellent customer service, honest advice and long-term support. Our skilled engineers deliver thorough installation, servicing and training, ensuring every customer has the knowledge and confidence to get the best from their machinery. Our commitment is simple: quality products, expert support and a dependable partner you can trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

593 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Valutata 5 stelle su 5

I found your website by googling…

I found your website by googling magnetic frames and I had been contemplating buying a mighty hoop. On your website you were selling the sash hoops, after looking at the differences I realised that the sash hoop was what I needed to be able to do quilting on my Pr670e. I would like to add that if you had stocked the wide table for my machine I would have purchased that off you too. The delivery was extremely efficient. The price was on par with other stockists and I received the package 2 days after ordering. I would definitely recommend Stocks Sewing Machines and will start looking at supplies that they stock.

16 marzo 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

Valutata 1 stelle su 5

Poor communication on lead time

Ordered a selection of hoopmaster products.
After 10 days no firm delivery date, no contact from Stocks to advise delivery would be delayed.
Asked to cancel the order, instead of offering to send the 5 out of 6 products they had in stock they just cancelled the entire order. I have yet to receive a refund but im sure it will be processed.
Reading other negative reviews it seems that my experience is similar to other customers.
I would not recommend or look to buy from again.

14 marzo 2023
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Risposta di Stocks Sewing Machines Ltd

Hi Ian,

Firstly, I sincerely apologise for the delay with your order. Our Hoopmaster products are very popular, and even more so with the Printwear & Promotions LIVE show. We did run out of stock of a few products that did affect your order.

We have a large quantity of Hoopmaster products on their way over from our European supplier, however with new custom checks since the UK left the EU, there is more of a delay with getting parcels cleared and out for delivery in the UK than we were once used to.

You should have received automated emails from us updating you on the product status and advised on a delivery date.
Your colleague that called our office on Monday was also advised of this over the phone, and requested a refund and for the order to be cancelled, which we were sorry to hear but can completely understand with the delayed delivery. Refunds are initiated immediately on our side, however may take 3-5 working days to appear back in your bank account.

We are sorry that on this occasion we did not meet your expected levels of service. Your review has been passed on to the relevant departments and we will ensure we do all we can to prevent this happening in the future.

Kind regards
Emilia
Stocks Sewing Machines Ltd

Valutata 1 stelle su 5

Problem was with the carrier

Problem was with the carrier. Constantly alerting me to delivery time. Five times message appeared later telling me driver could not find Hagley Sports. We have deliveries every day.
Your order took a week to arrive
Peter

28 febbraio 2023
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Risposta di Stocks Sewing Machines Ltd

Hi Peter,

We are very sorry to hear that you had issues with DPD delivering your order. Unfortunately, once the parcel is with DPD we no longer have any control over this.

I have spoken to DPD regarding this matter to see if there is anything we can do as the supplier. Details about the complaint have been passed to your local DPD depot to ensure that this does not happen again with your address.

Once again I apologise for the inconvenience this has caused.

Kind regards,
Emilia
Stocks Sewing Machines Ltd

Valutata 5 stelle su 5

Great Service

Thank you Dan for all your help when I took my PR1050X Embroidery machine to your Office in Wales. We dropped it off on a Monday morning. I said that we were staying close by for a couple of nights as we had travelled 200 miles from Kent. I had a text the very next morning to say it was repaired. I am very grateful as I was expecting to have a return journey back to Wales. Dan was very helpful.
Thank you
Sarah

14 febbraio 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

Valutata 5 stelle su 5

ZSK SPRINT 6 SERVICE & REPAIRS : I recently had to call on STOCKS to get…

I recently had to call on STOCKS to get my ZSK SPRINT 6 Serviced plus remedy some issues with my trimming blades and T8 Controller issues.
Dan Beck the Technician arrived promptly and was extremely efficient in his work.
He answered and explained my many questions relating to the Machine and T8 Controller.
5* Top Man...(Despite bein a LEEDS UTD Fan...i'm Evertonian so its all a little MEH at the mo lol!)
Highly Recommended...right Back to Work!....;-)

15 febbraio 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

Valutata 5 stelle su 5

Great internet find

Quick delivery and packed well. Great find on machine parts and replacements. Wish there’s more variety in embroidery stabilisers like heat dissolve ones. My first time to shop here and it will be repeated.

3 febbraio 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

Valutata 5 stelle su 5

Great Service

Great company to deal with..

10 febbraio 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

Valutata 5 stelle su 5

A great experience!

Firstly there was great communication for delivery time. We wanted to make a recording of delivery for social media, the guys were great sport during filming and communicated during the journey to let us know the exact time of arrival.
They listened, answered all our questions. They were happy to help in any way, we were excited for our new delivery and they made it an even better experience, couldn't have asked for any more. Such lovely guys with lots of experience to be able to answer all our questions. Thank you Nick and Dan from all our staff involved on the day! They were quick, efficient but not rushed.

18 gennaio 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

Valutata 5 stelle su 5

Great customer service

Orders goods on line. Website easy to use. Paid for 3 day delivery and it was delivered on the 3rd day. Well packaged. Very Pleased

18 gennaio 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

Valutata 5 stelle su 5

Super efficient company

Have used Stocks Many times over 10 years, and they never fail to meet my expectations. Friendly, efficient and always happy to go the extra mile. Would definitely recommend them to anyone.

12 gennaio 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

Valutata 5 stelle su 5

Thank You Stocks

Thank You Stocks! Very quick and easy service. The engineer was amazing and went into so much depth about how to use my brand new machine.

13 gennaio 2023
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Risposta di Stocks Sewing Machines Ltd

Thank you for your review!

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