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Valutata 5 stelle su 5

A fantastic experience from beginning to end. Alice and Huw were so helpful and knowledgeable, helping to make sure I was able to choose the perfect garments for my needs. The embroidery is done to a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Being a new start up and not knowing exactly what I wanted was what I thought, going to be an issue. However The Manger at Black Mountain listened to what I thought the issue was and applied th... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Very disappointed and not the only one I've found out. Very poor communication bordering on rude by ignoring messages, and emails after viably being able to see they have been read. This was a ver... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service. Had three goes at getting Magpie Lane T shirts printed for the folk band of the same name, and was shown great patience and assistance to get them as the band want. Now that the T s... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di ricamo
  2. Fornitore di abbigliamento
  3. Grossista di abbigliamento
  4. Negozio di abbigliamento stampato
  5. Negozio di forniture per la scuola

Scritti dall'azienda

Experts in custom workwear and uniform, with an in-house team or embroidery and print professionals. Black Mountain provide a comprehensive range of workwear and customised clothing to businesses and individuals, bringing your identity to life. With no order too large or too small, we pride ourselves on delivering impeccable customer service and quality to new and old customers alike. Get in touch today to find out how we can help you elevate your brand!


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

27 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Outstanding Company in every respect

Outstanding Company in every respect. I have ordered loads of item's, (many hundred's of pounds) and they have always been prompt and very professional in the way they dealt with me. You can phone them, Jodi has always been very friendly and goes above and beyond to help with any enquiry. Emailing is exactly the same.
I would 100% recommend this Company to anyone.
To give an example of one experience. I requested an order for an event but I thought I had left it way too late to get the order completed and delivered. I phoned them up and Spoke to Jodi, she took my order over the phone, sent an email for my approval, it was authorised and paid for and within 5 working day's the order arrived, over 20 garment's, different sizes and item's.
I will be using them again.

1 luglio 2025
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Risposta di Black Mountain

Thank you so much for your incredible review! We're absolutely delighted to hear that you've had such consistently positive experiences with us. Your kind words about our team — especially Jodi — mean a lot. She’ll be thrilled to know her efforts made such a difference. It’s great to hear we could get everything to you in time for your event, and we truly appreciate your continued trust and support. We look forward to working with you again soon! 🙌👕✨

Valutata 5 stelle su 5

Excellent service

Excellent service, good quality products and great value for money. Thank you Ellie, Laura and Shaz for a great experience - will definitely be ordering again!

10 giugno 2025
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Risposta di Black Mountain

Thank you so much for the wonderful review! We're thrilled to hear you were happy with the service, quality, and value. Ellie, Laura and Shaz will be so pleased to hear your kind words — it was a pleasure to work with you! We look forward to your next order 😊🧵✨

Valutata 5 stelle su 5

A fantastic experience from beginning…

A fantastic experience from beginning to end. Alice and Huw were so helpful and knowledgeable, helping to make sure I was able to choose the perfect garments for my needs. The embroidery is done to a very high standard and is very crisp and clear. Communication throughout has been faultless. Thanks so much!

15 maggio 2025
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Risposta di Black Mountain

Hi Rachel,

Thank you so much for your wonderful review! We're so pleased to hear you had a fantastic experience from start to finish.

Alice and Huw will be especially happy to know their help made a difference in finding the perfect garments for you. It's great to hear the embroidery met your expectations!

All the best,
The Black Mountain Clothing Team

Valutata 1 stelle su 5

Totally unreliable...

Very disappointed and not the only one I've found out.
Very poor communication bordering on rude by ignoring messages, and emails after viably being able to see they have been read.
This was a very big let down for a charity event.

29 aprile 2025
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Risposta di Black Mountain

Thank you for taking the time to leave a review on Trustpilot. We truly appreciate all feedback, positive and negative, as it helps us continue to improve our service and your overall experience.

We’re sorry to hear that you were disappointed. We’ve tried to reach you by phone a couple of times to speak with you directly but unfortunately haven’t been able to get through.

Regarding the GDPR consent button on our Who Dares Cares web shop: because UK GDPR guidelines are based on the original EU regulations, our software provider has implemented a blanket consent message for all users. To align with UK GDPR rules, we need users’ consent that their data may be stored outside of the UK. This button was added by our system for that reason, and at present, it is a necessary step in completing a purchase.

That said, we understand the confusion this may have caused. We’ve already raised a request with our provider to make the wording clearer—specifically to reflect that it is consent for your data being stored outside of the UK—and we’re working on getting that change implemented as soon as possible.

We’re sorry this has impacted your experience with us. When you contacted us via WhatsApp, we responded to explain the purpose of the button and why it’s required. We appreciate that you were not comfortable with it, but unfortunately, it is currently a mandatory part of our system.

Thank you again for your feedback—it is valuable to us, and we are actively working to make improvements based on it. Please don’t hesitate to get in touch if you’d like to discuss anything further.

Valutata 5 stelle su 5

My RWF veteran’s Hoodie arrived this…

My RWF veteran’s Hoodie arrived this morning. Outstanding quality Hoodie very hard wearing that will last me for years. I highly recommend Black Mountain Clothing.

13 marzo 2025
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Risposta di Black Mountain

Hi John,

Thank you so much for taking the time to share your experience with Black Mountain Clothing! We're thrilled to hear that you’re happy with your purchase and that our products lived up to your expectations.

We truly appreciate your support—it means the world to us. Your feedback not only encourages our team, but also helps others discover the quality and care we put into every item we create.

Warm regards,
The Black Mountain Clothing Team

Valutata 5 stelle su 5

Owls galore!

I have a Bed & Breakfast business which has a super logo (The Falcon House, since you ask) and I wanted some new tee shirts to publicise our new logo. Alice was super helpful and produced an embroidered shirt that really captured the look of our brand. Unfortunately there was a slight mix up with the reverse of the shirts, which meant two had to be redone. We all make mistakes, it’s how they are resolved that counts. Alice and her team immediately got to work on replacements, which were ready in a matter of days- no extra charge and we kept the old ones! Proper service, great product and nice people, we will look to have more of their products going forward.
Peter Day, The Falcon House, How Caple

8 febbraio 2025
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Risposta di Black Mountain

Hi Peter,

Thank you so much for your kind words and for taking the time to leave a review. We're really glad to hear you’re enjoying your purchase from Black Mountain Clothing & we can definitely agree with you that the t-shirts looked fantastic!

We hope to see you soon!

The Black Mountain Team

Valutata 5 stelle su 5

Excellent service

Excellent service. Had three goes at getting Magpie Lane T shirts printed for the folk band of the same name, and was shown great patience and assistance to get them as the band want. Now that the T shirts have been released into the wild, I feel that an order for more may well be forthcoming early 2025.

26 novembre 2024
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Risposta di Black Mountain

Thank you so much for your kind review, I will pass it onto the team. We look forward to working with you in 2025.

Valutata 5 stelle su 5

On the grade with Black Mountain

Excellent quality and attached logo's very smart! Delivery on time and well packed and checked off. Certainly Top Mountain Quality!

14 novembre 2024
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Risposta di Black Mountain

Brilliant, thank you so much for your kind review, I will pass it onto the team.

Valutata 5 stelle su 5

Outstanding Quality & Service

Needing quite a few different garments with different logos, I thought it might be a challenge, but Ian Shaw was extremely patient with me and thoroughly professional.
The quality of all the items ordered was exactly what we were looking for and a great service from start to finish.
I look forward to ordering more items from Black Mountain and would highly recommend them.

21 ottobre 2024
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Risposta di Black Mountain

We are delighted to have provided you with a great service and kindly thank you for your lovely review.

Valutata 5 stelle su 5

I'm very happy with the quality of the…

I'm very happy with the quality of the clothing, quality of the printing and embroidery and also the speed of delivery, I even had some proofs sent to me to check something as I ordered a garment that was dark and the print wouldn't have been noticeable so instead of just printing I was contacted to double check, which I liked as I made a mistake.

Great service so far and I will soon be looking at ordering more clothing for our business.

26 agosto 2023
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Risposta di Black Mountain

Thank you very much for the lovely review, it is much appreciated

Valutata 5 stelle su 5

Excellent service and quality

Excellent service and quality. As a business I have used several companies to do my embroidery and clothing, this company are by far the best on price, service and quality. I will not use anyone else now!

19 luglio 2023
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Risposta di Black Mountain

Thank you so much for your kind review, I will pass your comments onto the team.

Valutata 5 stelle su 5

First class service

Being a new start up and not knowing exactly what I wanted was what I thought, going to be an issue.

However The Manger at Black Mountain listened to what I thought the issue was and applied the necessary changes where required and the outcome was absolutely first class.

the quality of the garments is second to none and the turnaround from our first phone call to actual delivery was an impressive 2 weeks.

now thats what I call a service

11 luglio 2023
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Risposta di Black Mountain

We are delighted that you are happy with your order and the customer service. We look forward to helping you in the future

Valutata 5 stelle su 5

Great quality shirts

Great quality shirts, at such a reasonable price, including embroidery
Would certainly recommend

17 luglio 2023
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Risposta di Black Mountain

We are very pleased that you are happy with your order, thank you so much for the kind review

Valutata 5 stelle su 5

great customer service

The customer development Manager was very great , and very resourceful. she has good knowledge of her work and customer friendly.
the overall service was great

6 luglio 2023
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Risposta di Black Mountain

Thank you for this lovely review - we're so glad you had such a great experience with us 😁

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