Stilton Butchers Recensioni 

Just terrible service all over. Missed delivery's, no communications and promises that are not kept. This company is just not worth the time or effort.

I’ve been waiting for my order since February 7 2026
They have never returned my emails their phone is always busy promise calls to arrange delivery date as I’ve slipped through the net never happen.
I think its time to go to Trading Standards for miss selling a product also Paypal for a refund for not receiving my goods.

Had an email asking for a review. Still waiting for my order.
Nobody answers the phone or emails
Stay well away from this company

Always top service, easy to use online ordering and superb quality produce.

Order not delivered on the scheduled date, nor on 2 more dates advised by them.
Owner (James) sent email and WhatsApp messages apologising and advising authorised Sat delivery, and still failed to be delivered. Then said Weds - and failed to arrive again.
Gurantee it will be with you on Weds - failed again
The meat is really good quality - but now 22 days overdue.
I hope they sort their problems out - but last 4 orders failed to arrive on due date - and can't just accept fresh meat is sent whern you feel like.
Plus they don't answer the phone, and even voice mail advises box is full.

UPDATE
order finally arrived on 6th March - 23 days after it was due.
As usual Product is first rate, but customer service & logistics is shocking and getting worse each time I place an order.

What a disgrace. I ordered products from them and paid but when i looked at my account its said i had no orders with them. Even today it says the same. I have emailed them and tried to phone them and just cannot get in touch. It just looks like they have taken my money and run. Will NOT be using them again

I tried to call, email time and again without receiving a reply. I tried to alter my delivery due to a clash of commitments- again zero response.
I therefore CANCELLED my order but again received zero acknowledgement of cancellation or any communication in any format whatsoever. Hugely unprofessional to the level of incompetence.
Let’s see if an order turns up when I’m away.

Ordered on 3rd Feb. for delivery on 11th for a specific event. Have phoned numerous times but no answer and mailbox is full. Filled in their online form and the PayPal one but, no reply.. They are still sending out marketing emails!! How they can fulfil these when they can't deliver earlier orders? 3rd March today and still nothing and no refund which was requested 2 weeks ago. Do not use this company, there are plenty of others around

Avoid... Appalling customer service, shop somewhere else. Never received an order placed in mid January. Despite sending multiple emails, messages via their website and attempts to get through via the phone, I have had no contact back from them about the order let alone a refund. But they continue to send me several "offer" emails everyday

Placed an order Dec 25 spent £197. only half of the order arrived (late). Despite promises that the rest is on its way we are still waiting. Excuse after excuse then stopped responding all together to our queries. The meat is great if it arrives but I would not buy from this company again we have sadly been ripped off.

Ordered on 28/12/2025. Money taken, numerous failed delivery dates. Emailed, telephoned and used WhatsApp, promised resolution. Now being ignored! Have been a loyal regular customer. No more! Payment has been escalated for refund.

Please please do not use these. They are dishonest and crooks
They take your payment but do not deliver your goods
Please don’t spend any money with them

four delivery dates given by email and phone and all missed. Latest email said they would phone today to arrange yet another date but that has not happened either. Order placed 3 weeks ago. I have been a regular customer and accepted delays several times but I am afraid this is likely to be the last straw! New feedback setup by whatsApp not working either.
Later, further three promises to delivery not done so cancelled order and advised them they have lost another regular customer.

I placed an order on 6th for valentines time which has never arrived. I filled in the form for a refund and am still waiting. The owner sent an email stating they were restructuring and doing a new website and things would be back to normal. While waiting for my refund I stupidly placed a second order and this didn’t arrive either. You get no reply to emails. Telephone goes to answer machine which states is full My next step will be to complain to my credit card company. Whatever you do do not use this company

If I could put zero stars I would .
I ordered from Stilton butchers on the 10th Jan 2026 money was taken , delivery was arranged for following week order didn’t arrive I telephoned and spoke to someone and arranged delivery the next week this has still not been delivered . I asked for a refund on the 10 th Feb 2026 despite many assurances when I have been able to speak to someone I still don’t have my refund and it’s now 27th Feb 2026 .

Order placed 07/02/26. £165.93. Delivery for 18/02/26. That afternoon, the 18th,after waiting in all day email contact giving a new date of 26/02/26. That was yesterday, no delivery, late afternoon an email stating I would be contacted 27th, today. So far, nothing and it's now 1540hrs, X2 days lost wages waiting in so far.
I have emailed, 3 times, rung, numerous times and used the what's app group as suggested by them, all to no avail.
Used them before, will NEVER use them again.
My question is, have they gone into receivership. I did ring Minerva house their accounts people who sounded cagey and would not as expected confirm or deny anything.
I would strongly suggest you do not buy from them as it's a complete debacle, so wish I'd paid heed to others. 😞😞

Could be a scam !! I placed my order and paid the £5.99 delivery charge. They failed to deliver and did not respond to multiple e mails. Called several times and it went to voice mail. The mail box was full so unable to leave messages. Claimed a refund via PayPal. The scam could be I only received credit for the goods and not the delivery charge. £5.99 x 1000’s orders makes a lot of money for doing nothing !!!

This is the worst company ever. After placing an order on 21st January, 4 promise dates for delivery and several requests for a refund and I have not got my goods and I have not got my refund, it's now been over 4 weeks. Absolutely disgusting way to treat customers. I will definitely not be using this company ever again.

Wish I could rate in the negative. Ordered nearly £90 worth of meat on 02/02/2026 and have now had to raise a dispute with PayPal to try and get my money back. I have never once received a delivery date or tracking details. Attempts to get help and some information from customer services got me nowhere. All I have received from the start, if anything, is generic responses 'apologising' for delays. They were apparently closing for two weeks to catch up with orders and I would get a delivery date by the 18th...I did not. Contacted again on the 20th...another generic response promising a delivery date by the end of 22nd (yesterday)...guess what I DIDN'T. I have now had enough and honestly believe this is a SCAM. If you want some nice meat DO NOT USE THIS COMPANY! I wouldn't touch them with a barge pole. Honestly, keep your money in your pocket and go to a local butcher if you want meat, because the only thing you will get from Stilton Butchers is a headache and a fight to get your money back

I am one of the many customers waiting for a refund for products charged for, but not delivered. When on the 6th February I received the mass grovelling email sent out by Stilton Butchers owner,James Morgan, apologising for past failings and laying out how they were going to address them, I thought "FINALLY SOME ACTION". I filled in the Customer Support form giving the details of the problem (which I had already informed them of via phone, email and WhatsApp messages.) On the 9th February I received not one, but two emails acknowledging receipt of the submitted form and asking for 48hrs grace to give them time to address the issue. Having heard nothing, I emailed them on 17th February to find out what was happening. The planned shut down to sort out all of their problems doesn't seem to have worked, because one of their major failings was ignoring all forms of communication from customers reporting issues with orders. My email from the 17th February has been ignored! I have not received the refund they owe me, and not even the courtesy of a reply. As a customer I have been on the end of many failed promises over the last 3 months and despite the action plan that was allegedly going to solve all of the problems, nothing has changed. I am now one of the customers that have left who, as quoted in his mass email, James wanted us to give him another chance. A piece of advice James, that is only likely to happen if you actually sort your business out and keep the promises you are so fond of making.