Still Archive Recensioni 

137
•
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Quite happy with this new journal! I like to do art in my journals so one thing that would make me even happier is if there was another refill option with paper that would be good for water color. Ot... Leggi di più

Valutata 4 stelle su 5

It took nearly 3 weeks to arrive, but when I reached out to their customer service contact and asked where my order was, they were very responsive and credited me $30 towards anything on their site to... Leggi di più

Valutata 1 stelle su 5

The shipping took much longer than estimated. None of the items look how they do in the advertisement. Everything is very cheaply made. They didn’t send the free charm with my order. Extremely disappo... Leggi di più

Valutata 5 stelle su 5

I love my new journal and the unique accessories that come with it. I’ve had a couple of questions about it and have received answers and action through customer service almost immediately! Highly r... Leggi di più

Dettagli dell'azienda

  1. Cartoleria

Scritti dall'azienda

Still Archive is a premium stationery brand built around the Momento, a refillable leather journal. The "Still" is stillness: the modular, refillable design takes away the fear of messing it up, so thought flows freely and writing becomes the cathartic release it was always meant to be instead of a chore. That's why you'll still be using it years later, once the habit finally stays, and why the journal itself will still be intact all those years later, heirloom-made and backed by a lifetime guarantee. The "Archive" is the whole point: this isn't a diary, a journal, or a notebook, it's your private life archive, your mom's recipes, quotes from your favorite films, a cutout from a magazine, stickers from your trip to Japan, the photo strip from a night you barely remember, all delineated across inserts you arrange your own way.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

137 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(137)

134 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

I’m a little confused as to how to add…

I’m a little confused as to how to add in the weekly and monthly calendars to start as there are only two elastic bands in my journal and they are already holding the plain and grid paper ones? Please tell me Im making this more difficult than it needs to be . 🙃

2 novembre 2026
Non scritta su invito
Valutata 4 stelle su 5

Exactly what I expected ❤️

I’m happy with my purchase - a little on the expensive side, but I knew that going in. I think the entire concept is just absolutely amazing. I’ve recently been curious about starting journaling, so the ads for the product couldn’t have been more appropriate. The only complaint I have is that when ordering, my promo said it was supposed to come with a charm (I remember one of the charms was named “Vivienne” which is my daughter’s name so I was really excited) but when I got the package, it wasn’t included. I was a little sad about that, but it wasn’t a dealbreaker.

28 ottobre 2026
Non scritta su invito
Valutata 4 stelle su 5

Beautiful product

Beautiful product. Long wait.
Wish there was more explanation/encouragement about ordering refills and the various ways to put the journal together.
Very strong 4 stars for the product alone.

26 ottobre 2026
Non scritta su invito
Valutata 4 stelle su 5

I had an issue with my order

I had an issue with my order. Contacted the company email. Was notified my package got lost in mail. Madison had another order sent out and it got to me before the beta.Happy to have my product.

22 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Service that rolled with the punches

I’m not an “easy” customer. I ordered the Momento thinking it was bigger than what I was currently using. It was about the same size. I returned what I ordered and got a “store” credit. I ordered refills for my current journal. I misunderstood and thought I could use the credit more than once. The service dept. took everything in stride and issued another credit. Friendly folks.

2 novembre 2026
Non scritta su invito
Valutata 4 stelle su 5

I love my planner but need more bands…

I love my planner and the items that come with it. I ordered extra inserts for it, however, I would love if it had more elastic bands to place more inserts. I find the set up of how you place things on the existing bands quite cumbersome.
I also ordered one for my mother that I will be returning, if possible, because it turned out to be too complicated for her. She loved the green leather, but cannot get the hang of it with her hand issues.

27 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Service

Somehow, I made the mistake and ordered the wrong color. But their Customer Service was amazing and so fast, Within 10 minutes it was corrected and the correct color is on its way to me. Really looking forward to getting them.

1 novembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Literal garbage

Literal garbage. Journal smells like chemicals and is definitely not leather. Paper is of horrible quality. Company pretends to be located in Ohio, but shipment comes from China. The quality is exactly as you would expect from a product shipped from China. Do not buy anything from them, as all returns are for exchange only and why would you want to exchange garbage for more garbage?

1 novembre 2026
Non scritta su invito
Logo di Still Archive

Risposta di Still Archive

Maggie, I'm really sorry. A strong chemical smell and paper you're unhappy with is nowhere near what you hoped for when you ordered, and I understand why you're this frustrated. You're right about our returns: unused items can come back within 100 days of delivery for an exchange or store credit, and I know that doesn't help much when you don't want another one. Please write to help@stillarchive.com soon with your order number and photos of what you received, and tell us exactly what was wrong with the paper. Our team will look into it.
The Still Archive Team

Valutata 5 stelle su 5

I had wonderful customer service

I had wonderful customer service. I received the last of my order today. I would like to say to anyone considering getting a Still Archive Journal to get it. Yes it’s an investment but it’s life long. I spent a lot of money getting a high quality journal and all the inserts. I also ordered the beautiful butterfly charm. Hopefully soon I can order the bee and star charms. This journal has already changed my way in journaling. Just holding it and adding words each day to a a large entry. I will never regret getting this gorgeous leather journal. I got the classic one in green. I am a Still Archive Journalist. Thank you to a wonderful company and customer service who has made sure I have everything I need.

Thank you
Kari

31 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Finally! A company delivers on all fronts!

I hate buying things on-line due to scams, poor quality, and communication when somethings not right. This company is the best! The product is excellent and the company is quick to respond and deliver on their promise! Delighted with this experience!

31 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

The process with this company was…

The process with this company was wonderful from the beginning. I had a few questions before ordering and got quick answers. I received my journal and it is so beautiful, leather is soft. I did have an issue with the charms I ordered, contacted them and got the issue resolved right away.
Customer service is courteous.
Now I can set it all up and take my journal with me everywhere.

15 ottobre 2026
Non scritta su invito
Valutata 3 stelle su 5

Well over priced

Well over priced. The marketing picture are amazing but when delivered, I was very disappointed. Before you purchase think about going to a stationary store. They have better options.

30 ottobre 2026
Non scritta su invito
Logo di Still Archive

Risposta di Still Archive

Bea, thank you for saying this plainly, and I'm sorry. When the photos get you excited and the journal in your hands doesn't live up to them, especially at the price you paid, that's a fair disappointment. We'd like to know what fell short for you, whether it was the feel, the size or something else. If you'd rather not keep it, you have 100 days from delivery to return it unused for store credit, or to exchange it for something that suits you better. Please email help@stillarchive.com with your order number and our team will walk you through it.
The Still Archive Team

Valutata 2 stelle su 5

What you get is not worth $89 dollars

What you get is not worth $89 dollars. The advertisements are great, the product is underwhelming. I purchase a competitors, after I found out I could not return this product (it was going to be a gift and I couldn't give this skimpy thing) and for half the cost, It had the folder type inserts, pen holder, four notebooks and looked far more substantial than Still Archive. It really burns to have spent this amount of money :(

27 ottobre 2026
Non scritta su invito
Logo di Still Archive

Risposta di Still Archive

Gloriella, I'm so sorry. You bought this as a gift, opened it, and didn't feel right giving it to anyone. After paying $89, I understand why that stings, and even more so once you'd spent money on a second journal. You asked about a return and heard it would be store credit, which isn't what you were hoping for. Our team did offer to make your credit a gift card so it could go to someone else, and you can still take that option as long as the journal is unused and inside its 100 days. Just reply to that email thread and they'll walk you through it.
The Still Archive Team

Valutata 5 stelle su 5

Excellenct customer service!

I received excellent customer since I ordered my Memento. Both of my inserts were blank pages instead of one of them being lined. I reached out to the company and they sent me a lined insert immediately. They are very responsive and helpful!

30 ottobre 2026
Non scritta su invito
Valutata 2 stelle su 5

The journal had a really bad smell when…

The journal had a really bad smell when I opened the package. I love the orange color but the material does not look or feel like real leather. And again, it has a horrible, chemical smell to it, even two weeks after getting it. None of the inserts were lined, despite what it says on the website. I was surprised that it was shipped from China, but the delivery time was longer than they stated it would be. Finally, the website says, "Use it for 30 days. If you don't love it, return it." But the fine print says it has to be unused to be returned. And I see others saying that you can only return it for credit. Why would I want another one? It's been a big disappointment.

15 ottobre 2026
Non scritta su invito
Logo di Still Archive

Risposta di Still Archive

Susan, I'm sorry. A chemical smell that's still there two weeks later isn't something you should have to put up with, and the rest of your list adds up to a real disappointment. Our site describes the inserts as lined or blank, so if what you received didn't match what you expected, please send a photo and your order number to help@stillarchive.com and the team will look into it, along with the smell. On returns, you're right that our policy asks for items to be unused, and returns are for store credit. If a page on our site told you something different, please tell us which one, because what you read should match the policy.
The Still Archive Team

Valutata 5 stelle su 5

I love this system SO MUCH

I love this system SO MUCH. But I still can’t find how to add charms. None of my charms are split to accommodate the band…is there a WAY to untie, put on charms with holes in CENTER and
re-tie?????

I’m certain I’ll need inserts soon!
THANK YOU FOR THE CLASS AND CREATIVITY 💛

14 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

These journal are really lovely and…

These journal are really lovely and well made. When I thought my charms didnt come and I emailed, I got back an immediate personal response. There was also very transparent communication from purchase to delivery. I already have gifts for friends in my cart!

28 ottobre 2026
Non scritta su invito
Valutata 3 stelle su 5

Good quality, odd size.

I have several leather notebook covers already but was attracted by the 1/2 price sale. I got the red pocket size cover. Good quality and attractive. It's an odd size, forcing you to buy refills from Still Archive if you want them to fit precisely. I get it. They make money on repeat orders. It's good quality fountain pen friendly paper, but at that price, I'll make my own.

28 ottobre 2026
Non scritta su invito
Logo di Still Archive

Risposta di Still Archive

Donna, thank you for such a fair review. I'm glad the red cover and the paper are working for you, and I'm sorry the size felt like a catch. You don't have to buy your refills from us. The Pocket takes inserts of 90 x 163 mm, and any notebook of that size, including one you make yourself, will slot into the elastics the same way. Our guide at stillarchive.com/pages/how-to shows how they go in. If you do make your own, we'd honestly love to see them, and if you ever need anything, we're at help@stillarchive.com.
The Still Archive Team

Valutata 5 stelle su 5

Great service!

I had a small issue with a damaged journal and Still Archive was very friendly and very fast in resolving the issue and getting a new one shipped out to me. I have purchased about a dozen of these journals to give to friends and family for Christmas this year! I think they will be a great gift!

28 ottobre 2026
Non scritta su invito

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