Quite happy with this new journal! I like to do art in my journals so one thing that would make me even happier is if there was another refill option with paper that would be good for water color. Ot... Leggi di più
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It took nearly 3 weeks to arrive, but when I reached out to their customer service contact and asked where my order was, they were very responsive and credited me $30 towards anything on their site to... Leggi di più
The shipping took much longer than estimated. None of the items look how they do in the advertisement. Everything is very cheaply made. They didn’t send the free charm with my order. Extremely disappo... Leggi di più
I love my new journal and the unique accessories that come with it. I’ve had a couple of questions about it and have received answers and action through customer service almost immediately! Highly r... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Still Archive is a premium stationery brand built around the Momento, a refillable leather journal. The "Still" is stillness: the modular, refillable design takes away the fear of messing it up, so thought flows freely and writing becomes the cathartic release it was always meant to be instead of a chore. That's why you'll still be using it years later, once the habit finally stays, and why the journal itself will still be intact all those years later, heirloom-made and backed by a lifetime guarantee. The "Archive" is the whole point: this isn't a diary, a journal, or a notebook, it's your private life archive, your mom's recipes, quotes from your favorite films, a cutout from a magazine, stickers from your trip to Japan, the photo strip from a night you barely remember, all delineated across inserts you arrange your own way.
Informazioni di contatto
Stati Uniti
- help@stillarchive.com
- stillarchive.com
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Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Great Customer Service, Great Product
It took nearly 3 weeks to arrive, but when I reached out to their customer service contact and asked where my order was, they were very responsive and credited me $30 towards anything on their site to apologize for the wait. Once my momento arrived, it came in the packaging I expected and was true to the description on the website. I've been using it nonstop - it's replaced my wallet, planner, and pad of sticky notes I used to carry around with me to jot notes down on. I love it!
I am pretty happy with my purchase
I am pretty happy with my purchase. I bought one set for me and one for my daughter for Christmas present. Not perfect score, because I thought I bought two sets that were completely alike. Since receiving both, I see that there are different components in one of them. I am considering purchasing the ones that are missing. Just wish I would have known they were going to be different. Wish I had known because I lost the bigger discount on the things that are missing.
I love the planner and notebooks
I love the planner and notebooks. The quality is excellent and everything looks great, though shipping took a little longer than expected.
The Momentous Classic
I absolutely loved The Momento! It is so well made, such a beautiful leather journal for a pretty good price. It is a little expensive but it was a excellent investment! The charms are so cute! It was a little difficult to install the other inserts but the video on Still Archive's website really helped! 100% recommend and will buy from them again!
Very helpful and kind
Very helpful and kind. Thank you so much.
My question was answered very quickly, and I was able to order the ink without any problems.
What a great little notebook!
What a great little notebook! I’m looking forward to using it, instead of jamming folded up post it notes into my phone case. I especially love the pink color I got, and the customer service is top notch!
Fantastic customer service
First of all, the journal is absolute perfection. It's going to help me be way more organized and is a great way to keep all my little keepsakes together. Honestly, an ADHD girly's dream.
I contacted customer service because I received the wrong charm, and they were very timely and so nice in their response! It was actually my mistake because I didn't read that it clearly stated the different charms (it was a free item for purchase) were subject to selling out and because they were free, they were not eligible for return/exchange. Totally understandable, my bad! But then I was surprisingly offered a code to order a new charm! Top tier customer service and a great company!
I made an inquiry about the charms I…
I made an inquiry about the charms I received as they were both the same and I had ordered 2 different ones. Madison was very helpful and we got it sorted out quickly. I truly appreciate the courtesy. Also, the Classic Momento journal is very nice!
This company was so kind
This company was so kind, I dropped the charm and couldn’t find it.
They reached out right away and were going to replace it. I ended up finding it this morning.
I love the journal it is beautiful!
Love my purchase
Love my purchase. Fast shipping and great customer service. Definitely will purchase again.
This journal is stunning!!
This journal is stunning!!! 😍😍😍 It arrived quickly and is absolutely beautiful. I use it for meetings, plans, journaling, and prayers as a pastor. It, along with the cross charm, give my notebooks the perfect home.
The item came as described
The item came as described, and I was hoping to add more inserts into it, but it only has the two elastics so I don’t know if I have an option about anymore inserts into it. And the charm that came with it while really cute and I keep the journal in my purse fell off within 48 hours. It broke so that was disappointing, but made me aware that I will be not adding charms since they do not stand up.
I love my still archive book
I love my still archive book. It allows me to slow down each evening I get home to truly reflect. I am excited to use this over the next year to truly get out everything I hold on too at times. Writing is good! And its nice to have something beautiful to use for writing and journaling all the things!!
I love mine and I got the pocket size
I love mine and I got the pocket size. It’s perfect for travel. Might purchase a few more things to add to my journal.
I ordered the beautuful Classic journal…
I ordered the beautuful Classic journal and it can with a free charm, but I couldn't find it in the packaging. I spoke with a friendly representative and she patiently walked me through finding it. The journal is exquisite and I would highly recommend! Plus it was delivered much earlier than expected and I'm thrilled to own it!
The leather is nice diary
The leather is nice. Sending a. Fountain pen with no ink cartridge is awful. Not attaching the charm is not helpful and finally college ruled tablets are much better.
Product is Misrepresented....
It took a very long time to receive my journal. I had no idea it was coming from China--thought it was made in the USA. Ads on Instagram show a much larger journal (nothing to do with # of inserts--the journal that I received was just smaller). I'm not happy but I will use the journal because I don't want to go through the hassle that others have gone through and end up with store credit. I've seen the journal and inserts in a small bookstore for way cheaper too. I'm really tired of getting scammed!

Risposta di Still Archive
I purchased my journal a few weeks ago…
I purchased my journal a few weeks ago and since I have so many journals, I wanted the intention of it to be perfect. I recently created a traveling altar and this journal became ideal as my book of shadows/field guide. There’s a pencil pouch, business card pouches which I will use for flowers, leaves or tiny trinkets I encounter. There’s blank pages for doodling and lined pages for my thoughts and whatnot.
I gave my feedback to the company and they sent me a very heartfelt reply expressing gratitude. I’m so happy I found this journal❤️
The staff of Still Archive are so kind…
The staff of Still Archive are so kind and supportive. I am taking my journal, now decorated with charms, on an ocean voyage. I will document with pictures and upload as we go. Thanks, Madison, for being so supportive in my moments of indecision. Great company to do business with.
Nancy
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