Steven Eagell Toyota Recensioni 1.348

I purchased a 2016 Toyota Yaris Hybrid in June 2025 from Steven Eagell Toyota Rayleigh under the Toyota “Approved Used” scheme, expecting a vehicle that had been properly inspected and was safe to drive.
Less than a year later, the car developed multiple braking system warnings (ABS and related systems). I took the vehicle to a Toyota service centre for inspection, where it was confirmed that there is a fault within the front wiring loom affecting the braking system, and I was advised the vehicle is unsafe to drive.

During inspection, it was also identified that there are signs of previous non-standard repairs to the front of the vehicle, including missing factory clips and improvised fixings, which raises serious concerns about the condition of the car at the point of sale.
Since then, the vehicle has been off the road and I have been left without transport.

Despite multiple attempts to contact the supplying dealer and being told the issue has been escalated internally, I have received no meaningful response, no resolution, and no contact from management.

I have now been forced to escalate this matter to Toyota Financial Services as a formal dispute.

This situation is extremely disappointing, particularly given the expectations associated with purchasing an Approved Used vehicle from a main Toyota dealer.
I would strongly advise anyone considering a purchase to ensure full transparency regarding vehicle history and inspection standards.

I am still awaiting a resolution.

UPDATE:

Steven Eagell has responded asking me to send my complaint to their feedback email for senior management review.

I have already submitted a formal complaint to your feedback email address and have also contacted the Rayleigh branch directly multiple times.

Despite this, I have received no meaningful response or contact from senior management, and the issue remains unresolved while my vehicle is unsafe to drive.

I will resend the details again as requested, however I would appreciate urgent action given the length of time this has already been ongoing.

None stop harassment & pushy sales. I have told them verbally & by email which was replied & agreed to- asking them to remove my details to which still 2 months on they keep calling every 2 weeks and emailing me. All of which I have forwarded them to which no response. If its not one branch its another! Every phone call I answer and tell them to remove me details to be told they have! Liars!

Shaz was very helpful and excellent customer service

Always buy my cars from Steven Eagle (Inchcape Kidlington) as the welcome and service I receive is welcoming and faultless.Darren has sold me my past 4/5 cars and professional and genuine each time.

I think those guys don't want to sell cars.
Went down as I was asked to bring my car for a possible evaluation where I was supposed to meet someone named Roshan/Rochan, waited for 30 mins nobody showed up, left went home. Not even bothered to make a phone call back.
In the past I bought 6 cars on total from Steven Eagell - 5 of them from Cambridge branch and 1 from Milton Keynes, It will never happen again.

Had my Toyota collected by IAN to take to Cambridge for it's service, he was a lovely gentleman who was polite, funny and very helpful

I bought used VW Transporter from the Bromsgrove Branch at the end of January. It has now developed a whole host of electrical faults, with a multitude of warning lights displayed and all power lost on numerous occasions yesterday, which placed me in a dangerous situation on a large roundabout.

I am an advanced medic in a search and rescue team. This vehicle would be my transport with full kit to deployments. This is more than inconvenient.

I approached Salesman Archie Dacre at Steven Eagell (Toyota) Bromsgrove yesterday and advised that I was invoking the Consumer Rights Act 2015 and required the dealership to identify the fault and repair the vehicle within fourteen days. Archie refused to take responsibility, instead referring me to the warranty. I pointed out that the legislation places the responsibility directly upon the retailer I bought from.

There is either ignorance regarding consumer law or it is a case of Steven Eagell Toyota ignoring their lawful liabilities with malice.

What an awful business model in respect of customer service, having integrity and good practice.

Remedy is being sought through various sources, legal, financial and governmental.

No business should be able to think that they can operate in this way

My advice would be to steer well clear.

UPDATE 2/4/26

Despite Steven Eagell adding their automated response to my review and me having emailed the 'Feedback' email address when making my original complaint, I have NOT reviewed ANY response from their senior management team.

Pull your finger out Steven Eagell, you have my phone number and email address....I want to discuss this and have some assurance that it will NOT happen again.

The responses to reviews are merely papers tigers. Steven Eagell do not investigate complaints at senior management level.

Do business with Steven Eagell at your peril!

I attempted to purchase a Toyota Yaris Excel through the Steven Eagell group, dealing with their Luton, Bedford, and Milton Keynes branches. Unfortunately, the experience was a disaster from start to finish.

Luton: It started with Maxwell, who provided an incorrect price (which I have documented). When I asked for clarification, I was met with total silence. No follow-up, no correction, just ignored.

Bedford: This was the most unprofessional experience. I had a scheduled phone appointment with the Sales Manager, Paul, who was 45 minutes late to the call. To make matters worse, the salesperson, Claire, sent me a 'personalized' video of the car I was actually interested in, but addressed it to the wrong name ("Thomas Lory").

Milton Keynes: The lack of coordination across the group is staggering. It’s clear that once they realize you won't just blindly accept a wrong price or an upsell, they simply stop caring.

I have been buying toyota yaris's for many years and have always had excellent customer service from St.Ives. However, this year the service couldn't be more different. After paying my deposit in December and being promised a March delivery date, I have not had a single update from them. It took 3 different people to take the order for my car, something which was a complete mess from beginning to end, and now it seems they've completely forgotten about it. My promised weekly updates have never materialised.

I have been a loyal Toyota customer for over 20 years. A recent exchange with Steven Eagell Toyota in Bishop Stortford makes me rethink my ongoing relationship though.
I had booked a service with Bishop Stortford Toyota, with collection and delivery, including MOT & service, 4 weeks in advance. Also, confirmed and checked-in vehicle 3 days before service.
An hour before the end of the day I received a phone call, indicating they refuse to collect as outside of their area, something which was never mentioned during their telephone booking process. Feeling disgruntled and disappointed, their unhelpful rude attitude did not help. Recommend to avoid this firm, zero customer service.

And I note the automated response from Toyota, if they inquired they would know their own customers...

I wish I had read these reviews before I picked a motorbility car for our disabled son from Steven Eagle ashford.

When we choose the dealer ship last summer we went for a 7 seater Toyota proace we phoned the ashford store and asked to speak to someone about a motorbility car noone called us back for 3 weeks even though we kept trying to speak to someone about placing an order. Eventually someone helped us and we put the order through with motorbility. We was told it would take up to 6 weeks for our car to be ready but normally no longer than 4 and by week 6 we had, had no updates from the dealership, no phone calls, no apologies so we rang them to which they had no idea who the car was for and were going to look into it and they would call us back. We didnt hear from them for a futher 2 weeks and motorbility rang and asked us why we hadn't been to pick up our car we phoned ashford store to which they said the person who placed the order for the car had left and noone had been passed our information and our car had been sat at a dealership for 4 weeks not knowing who it was for so that was a bit of a strange situation but we finally got the car and went on our way a little weary.

Then at 6 months (now) we had a maintenance check light appear on the car so we rang ashford branch and got the car booked in.
On the day my partner arrived at 9am to be told the car would be ready between 5 and 5.30 and we would recieve a phone call. At 4.20pm we rang as its takes us 40 mins to get from home to the ashford branch especially with traffic included. We was told the car hadn't been touched yet and to wait for a phone call we was quite surprised as it had been there since 9am. We had a courtesy car that we later found out was a member of staffs car!! Is this normal?
Anyway we still had no phone call by 5.20pm so my partner rang again and apologised for being pushy but if we dont leave now were not gonna be with you before you close and we have a disabled son who requires support.
We was told it was ready so we left.
When we arrived in the courtesy car (staffs car)myself, disabled son (who has profound learning difficulties and many health conditions) and other child who are both 6 waiting in the courtesy car until our car was ready a tall blonde lady proceeded to come over (I have given name in email) and said oh I didn't expect to see a full car of people (even though my partner had told her our son is disabled and we were sat in the car waiting for our own car to be ready so we could jump in our car) she said sorry I need to do the checks over the vehicle could you please go to the show room, I said not really as this wouldnt be appropriate for our disabled son who needs a wheelchair upon walking and we was around the back of the car park. As i didnt want to cause any problems we exited the car, So we had to wait in the car park with lots of cars driving around as they had left every customer to all pick there cars up that had, had jobs done on them at the same time! My partner came out as he could see me struggling with our disabled son trying to stop him from sitting in the road! When the lady came over and said here's your car I said to her to be honest im not really happy with the way weve been treated and I will be making a complaint. And she said rudely could you care to explain how I kicked you out of the car! I said my partner had already explained to you that we was waiting in the car were it was safe but im guessing because it was 5.55pm and a member of staffs car she wanted us to hurry up well im sorry but the car had been with you since 9am! Its not our fault that you didn't even call us to tell us it was ready this is exactly the situation we tried to avoid from the beginning which is why we rang at 4.20pm! Why they didnt keep us informed and didnt just ask us to collect at 6 were we could of arranged child care i do not know! I appreciate people have simple lives but ours is far from it and this is a motorbility car surely that in itself is explanatory that the customer is disabled and may require additional support or help! I just feel that today was handled badly and unfortunately the lady coped the last straw from me as, as a whole from the beginning last year we havent really been treated very well. Maybe some training could be given to the motorbility members of staff or extra support offered. We are going to try a different branch on our next service but once the 3 year lease is up we will most definitely not be going back to Toyota!.

Quoted £1250 to replace a broken bonnet cable and wasn’t guaranteed they could fix it with out bringing a specialist in so could be a lot more. Cable replaced by my self at the price of £12 I will never be seeding a car to this garage as they are just out to rip people off 2024 was told car needed new subframe bottom arm independent garage looked at it was nothing wrong with any of the parts stated the price they wanted was over 5k just trying to scare people into a new car so please if you use this garage and they give you a big story it needs loads of work get a second opinion

Still awaiting return of deposit 10 days after car deliveredv and paid for!
On order I was told that it would be refunded "on handover" of car.
On handover I was told it would be "a few days"
On Wednesday told it would be "within 7 to 10 days of handover".
Today I was told "within 7 to 10 WORK days!"
4 different dates.
Why are they not able to pay as promised?
Is it because they have paid out my money someone else in error?
Or is it because they are totally disorganised,
In any case one dissatisfied customer. Our next Toyota will be from Jemca

Earlier today I was driving along the A5 at about 70 mph when a large brown bird suddenly flew across the road and struck my fog light. From the impact, I initially thought the poor bird must have died.

However, when I later parked the car, I was surprised to discover that both the fog light and the bird had somehow become lodged inside the bonnet. From the outside, there was a noticeable gap where the fog light had come loose, and the bird’s large tail was sticking out.

I felt quite shaken and unsure what to do next, as I needed help fixing the fog light. I decided to stop by MK Steven Eagell (Toyota), since I’m a regular customer there.

Mark, the car park attendant, and Lee, the mechanic, were absolutely fantastic. They carefully removed the bird — which, amazingly, was still alive — and also helped reattach the fog light.

To everyone’s surprise, there was no damage at all to the bird, the fog light, or the car. After that, I was able to drive home safely.

Many thanks to Mark and Lee for their help, and praise and glory to God for His protection and travel mercies. 🕊️🚗🙏

- Mitchelle XXX

I recently brought a used Toyota yaris. The guy I dealt with was courteous and very helpful. After having the car for a week I could hear a scraping on the wheel arch that was worn away. I phoned up and explained the issue. The lady I spoke to ordered the part from my description. It was booked in and sorted out a few days later, no problem at all. The car now feels like new

Booked in for recall repair with courtesy vehicle and full valet.

Arrived for booking no courtesy vehicle available despite being pre booked .

Rescheduled , on arrival again no courtesy vehicle available and not shown on booking .

Eventually after 45 min waiting around for resolution after being told my car wasn’t booked with courtesy , I was then given an employees vehicle to use.

On collection of my vehicle NO valet had been done and was told it wasn’t booked for a valet neither, absolute SHAMBLES couldn’t organise a p*ss up in a brewery.

Asked them to email me my booking confirmations as I know the notes were made and told conveniently they’re no longer on record and they can’t email me.

Would NOT recommend!

I've been using the garage for many years to buy cars and trade in my old one. Always been a good service, friendly, helpful and supportive. I would, in general, recommend them as a garage and, despite my particular issues below, I think I am likely to return to them for vehicles in future.
The issue (and reason for only 4 stars) is that the last time I replaced my car (January 2026), I left them with the job of transferring the ownership, which they failed to do.
I have received first an email from DVLA saying the vehicle is still mine and a speeding fine notification from the Welsh Police. I called the garage twice, but nothing has happened and nobody got back to me!
I am still trying to sort this all out!

I recently moved to the area and am trying to book my car (a Landcruiser) for a service. I have only used this company once, a long time ago, and they have no record of it. For reasons known only to themselves, they classify my car as a commercial vehicle and I have to justify myself to them by showing my driving licence and car registration before they will talk to me.
I am a long standing customer of Toyota, albeit not this company and am offended by their attitude. I have tried escalating this with the company and with Toyota UK, who tried to resolve the issue. But the response from Steven Eagell has been rude and arrogant.
I do not know where to go to get my car serviced.

Visited the Solihull showroom, as I had bought my car new from there 4 yrs ago.
Spoke to salesman gave all details, my car inspected for part exchange value.
Promised the quote by email and follow up telephone call.
No email or call.
Now looking at other manufactures.

Mr. Suhail provided outstanding service from start to finish. He was professional, knowledgeable, and genuinely committed to making the entire process smooth and stress-free. I truly appreciated his patience and attention to detail. Highly recommend asking for him if you’re visiting the dealership!