Steven Eagell Toyota Recensioni 1.348

Please do not purchase from this horrid company.

A few years back I was sold a Lexus IS300H by the dealership. It turned out that the car had been in an accident and had a poor respray with paint defects and poorly applied paint which was confirmed by a Lexus approved repairer. It seems rather than actually performing the job properly, Lexus would rather cheap out and use smart repairers on their parking lots rather than their own approved body shops. After many complaints and realising I wasn't going to get anywhere, I accepted a refund of £400 pounds back to me for the damage, but this wasn't even close to what the costs to remedy the poor paintwork.

Fast forward a few months and the diamond cut alloys start peeling. Now I purchased a tyre and alloy protection insurance alongside the purchase of the car. Turns out I wasn't covered as I drive for business purposes and this use is excluded and no refund was offered. Please be very wary, there are multiple exclusions and several types of alloy are not covered. You'd be far better off saving your money and spending the money on a decent alloy refurb from a reputable repairer.

Since I had bought the car, the steering had not felt right, but i thought perhaps the car was just different and I may just need to get used to it. After some time I realised it wasnt right and the car was beginning to feel dangerous, it wouldn't centre properly and at motorway speeds, it would feel like you are weaving around in the lane. I took the car into Lexus and they claimed there were no issues, even after a supposed test drive. There is no way that anyone would not have been able to notice the issue, as I said it feel dangerous. They supposedly aligned my car for me, but the dealer wouldn't give me the printout for the alignment. I since took it to an independant garage and they confirmed the alignment was out and provided a printout, with suspension settings that could cause wandering. Following the correction the car felt slightly better but still not right, they also said the steering rack seemed dry and stiff when moved.

It turns out there is a technical service bulletin for the 2013 Lexus IS300H for a defective steering gear which was replaced under warranty for a number of owners, however, my car is a 2020 model. However, there are numerous reports of owners with post 2013 models experiencing the same issue and every time, they get the same response as I have, 'the car is meant to drive like that sir'. This iq quite ridiculous because if it is, it's the worst steering I've ever experienced and quite frankly would never pass safety requirements if they were all like this. It would actually appear that all of the Lexus sedan models can suffer with this issue, the IS, GS, LS, ES (even the newer models), RCF, ISF, and this has been happening for 20 years as far back as the old IS200s and 300s, with Lexus failing to remedy the issue, presumably because of the cost involved - so much for Lexus/Toyotas famous quality control which is meant to only allow so many defects per million. Guess how much the steering rack costs.....the part alone is about 4-5k, plus Lexus would probably want another few thousand on top of that. So, although these cars are generally more reliable than others, when it does break, you are going to pay as much as it would cost you for a new engine on a less reliable car. Headlights are also known to fail on this car and allow water ingress to the tune of over £2000.

Now frankly, the steering rack should be covered, but Lexus refuse to admit to a dangerous issue. The issue does not show up on an mot so you have no recourse except to perhaps pay a huge sum of money for a report which does not in any way guarantee the motor ombudsman will accept your case, leaving you further out of pocket.

Less and less warranty claims are being accepted, Lexus will do whatever they can to get out of it while charging you exorbitant costs for servicing to get the warranty.

Recently done the MOT in Cambridge. The whole process was smooth, professional and well organised. The work was done on time and the Car was returned on same day.Very impressed with the quality of service and customer care.
Ian , who collected the Car from home was polite, friendly and respectful- a real credit to the service. Fantastic experience and great customer service.

I’ve received very poor service from both Milton Keynes Toyota and Bedford Toyota, and I feel let down by the lack of coordination and follow-up from both branches.

I initially raised an issue regarding condensation on my windscreen, but the handling of this concern has been inconsistent and unhelpful. I never felt the issue was taken seriously.

More recently, I had my car serviced from Bedford branch and clearly informed them that the key battery was low and needed replacing or charging. I was assured that this would be done. However, when I collected the car, I did ask if the issue had been resolved and I was told yes but nothing had changed, and I’m still experiencing the same problem.

What’s most disappointing is the contrast in service: when it comes to making a sale, calls and responses are immediate. But when you need help resolving genuine problems after the sale, there seems to be very little interest or urgency.

Because of this experience, I’ve now decided that when my PCP agreement comes to an end, I will be returning the car and will not be continuing with Toyota. I’ll be switching to a different brand altogether. Overall, this has been a very disappointing experience, and I expected much better from Toyota dealerships.

Arfan Bashir has been a breath of fresh air in purchasing second hand car. He was caring, understanding and very patient with all the questions after a bad experience last time. Please extend my gratitude to him. He is an asset to your Company.

Car was in for Service, I was advised ready to collect. As previous visits collection took over 30 Minutes. The car had no advisories to discuss, the payment was via Service Plan all I needed was key and pre-printed paperwork. New Customer seating is also very uncomfortable!

I purchased my vehicle in June 2023 with a Supagard package included. Recently, I contacted Supagard to check my record, but they confirmed that nothing had been registered and advised me to speak to Toyota directly.

I contacted Toyota on 7 January and followed up several times. Although I received one reply saying the matter was being looked into, I have had no further update since then. I also requested communication by email for clarity, but I still haven’t received any information.

My Supagard coverage is approaching its expiry, and I simply need confirmation on whether the policy has been backdated, whether the coating was applied at handover, and what the next steps are. The lack of communication over such a straightforward matter has been very disappointing.

I hope this can be resolved promptly.

Avoid them. They will just hide info on the car you purchase. Just travel a bit further and go to another dealership from a different group

Complaints department does not exist in this company

Reported to trading standards.

My experience with the Steven Eagell Group Birmingham branch was extremely disappointing and far below what I would expect from a dealership of this size.

I purchased a three-year-old Vauxhall Grandland with just 6,200 miles on the clock. Within five days of purchase, the car broke down and became unreliable. It was returned to Steven Eagell for repair and kept for nine days, after which I was told it had been fixed. However, as soon as the vehicle was returned, it broke down again with the same issue.

I was later advised to take the car to a local Vauxhall main dealer and was told that diagnostics would be covered. Despite providing receipts and evidence, the cost of these diagnostics was not refunded.

During inspection, a high-pressure fuel line was found to have been secured using cable ties, raising serious concerns about the vehicle’s condition prior to sale. Despite independent evidence, the dealership denied any fault and refused to accept my statutory right to reject the vehicle.

Communication was poor throughout and the handling by the branch manager was extremely unprofessional. The process was repeatedly dragged out, leaving me with an unusable car sitting on my drive for almost four months.

completely unprofessional, stay away!

Been waiting for a deposit to be refunded for a car that toyota st ives (steven eagle) since before Christmas coming up to four weeks now and still nothing...went in today and was given another written receipt so that tells me nothing was done on my original visit..
I know that these things can be missed but minimum customer service levels should be a manager gets off his behind and has the common courtesy to appolagize to my face ...not even a promise that once the phone calls have been made they would follow up call to be giving me a status report.
Yet again I walk away feeling dissatisfied and and disappointed by the level of service I have received...Just please give me back my money that you have promised me poor poor 😢 💔 😔 😞 poor poor service Nicholas flint

After contacting the Ombudsman in relation to my claim against Steven Eagell, they concluded that as their 30 day refund policy had been ignored, I should be entitled to receive the full cost of my car back. Nearly three years later, this issue with them is still on-going and the statement offered to the Ombudsman by the manager of the Wolverhampton Branch was just full of warped truths. I cannot thank the Ombudsman enough for their time and effort in looking into my grievance and coming to what I consider a fair decision. Yet still Steven Eagell continue to treat me with the same misogynistic attitude that they have for the last three years, I have been ignored, bullied, threatened with the police and now they are trying to avoid bringing this dispute to the recommended conclusion. I am not going away Steven Eagell. Why should large companies get away with mistreating customers and taking advantage of them? Especially women.
Yet again, I cannot thank the Motor Ombudsman enough for their support and strongly suggest that if anyone else has negative dealings with this company, they refer their case to them.

Went in to have a check because my tyre pressure indicator kept flashing, even after checking all 4 tyres with my pressure gage. The mechanic told me that all 4 tyre sensors were not working and needed replacing for £600. I went to a local garage nearby and the man showed me with his machine that 3 of the sensors were working perfectly, only the back left tyre needed replacement for a grand total of £100. Feeling really deceived by this experience as I have trusted them for years.

Very poor all round service linked to communications (booking servicing) and time waiting to obtain parts when at the dealership. Same at both the Watford and Stalbans branches. Guess it’s another case of broken Britain.

I recently moved from Somerset to West Sussex, and the time for a second year service for my Yaris Cross is required. I wanted to discuss cost of service, waiting time, available dates etc. I initially tried the Servicing Department(3 times) but it was always engaged. Consequently I tried reception/operator and on both occasions was just put through to the Servicing Department which (unsurprisingly!) was busy so I was cut off! Not very impressive when trying to attract a new customer.

Excellent service, car picked up and delivered, services performed quickly efficiently and polite helpful service from Ian & the collection service team

Carried service out very quickly,at first was very pleased.went to get in my car and noticed 2 big scratches on driver door.not sure what to do as my word against there’s so went home spent about an hour polishing and painting can just see it but got to look very hard .my advice to take photos before leaving car and now wish i had shown service rep before leaving

Recently serviced the car for over £2000 explaining clearly about a knocking sound which was identified by the staff it was related to the suspension. After 2 weeks we asked the service team to check again as the knocking sound was still there.
Their response was that this is a new issue and was not there when they serviced it in end of Nov. I feel the service team did not complete the job correctly and even after paying such a huge amount there is still more work to be done.

Completely unsatisfied with the service team and after being a loyal toyota customer for many this is the second incident, which I feel must be addressed.

Final payment for my Toyota made 28 November 2025.
Toyota should pay me back nearly £400 which I supposed get up to 10 working days, it’s clearly more then 10 working days and still waiting……
Chased this up twice still don’t have answer when the money will reach my account.
Had the same problem a few months ago when I paid deposit but at the end didn’t go for the car. Was waiting for the deposit back over a month.
Well , never again!

Visited Tamworth branch today Friday 19th as my Toyota dealer in Burton on Trent had suddenly closed.

As our interior light switch had decided to stop working and car under warranty, i had to decide between Toyota dealer in Derby or Tamworth, i decided to try Tamworth.
I popped in on the off chance someone could confirm switch faulty rather than me pressing wrong switch.
I was fortunate that although the workshop was very busy, the Aftersales Manager Daniel Walsh came out with me and confirmed the switch needed replacing.

We went back into dealership, he confirmed it was covered under warranty and gave me a day and time to suit me, then confirmed with an email.

I realise it was only a simple issue to sort out, But he put himself out to solve .
So hopefully i now have a new Toyota Dealer for Servicing and any further work.
Andy W

We had our Toyota Prius overheating on us. With hindsight, the car has been so flawless we mostly didn't bother to check the levels. It must have simply run out of coolant over time.

We re-filled the radiator, and the car seemingly seemed fine, although we were by now worried this was a sign of something worse (like the extra coolant piping around the exhaust pipe). We therefore booked the car in for a checkup.

We had visions of this resulting in a large bill, both for parts, and for the labour. Only I just had the call from Steven Eagell: "We have checked the car over, everything is fine. We have topped up all the liquids. And no charge whatsoever"!