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Starel Stones Recensioni 

825
•
TrustScore 4.5 su 5

4,5

Fornitore di pietra naturale
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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I went into the Fareham branch to look at some tile samples and fell in love with their vanity units, they are beautiful quality and a great selection to view online. Sophie took the time to explain t... Leggi di più

Valutata 5 stelle su 5

Starel is the UK’s finest retailer of marble tiles (amongst other things) I have been using them since the company began and they are the real deal and very competitive pricing. Julia has been superb... Leggi di più

Valutata 5 stelle su 5

We ordered marble tiles from Starel stones on 2 occasions. The tiles are stunning so we’re very happy with them. What also added to the experience was Ryan who delivered them both times. He took s... Leggi di più

Valutata 4 stelle su 5

Starel bring both good and bad: The good: great products and a decent prices, excellent craftsmanship. The bad: lead time can be huge. If your product isn’t in stock then you can be waiting 5-6... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di pietra naturale

Scritti dall'azienda

Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.

Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

825 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 73% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(825)

310 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Beautiful vanity units

I went into the Fareham branch to look at some tile samples and fell in love with their vanity units, they are beautiful quality and a great selection to view online. Sophie took the time to explain the options available to click on the website so I can order on the website when I am ready. I loved the Roma and it will be perfect in my downstairs cloackroom.

28 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Very expensive product

Very expensive product. We do not feel the product reflected cost. We bought a large vanity and the base of the drawers was made of a cheap feeling ply wood. The 6 knobs were not pre drilled and the wrong size screws (too long) were sent with the product. Very disappointing. We now wish we'd gone with Holly Oak House.

27 luglio 2026
Non scritta su invito
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Risposta di Starel Stones

Hello Eleanor,

Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your vanity unit, as this is never the experience we want our customers to have.

We weren't aware of any issues following your delivery, which was over two months ago. Had we known, we would have been more than happy to help resolve them as quickly as possible.

Regarding the additional piece of plywood beneath the basin, this is an intentional design feature that has been added to provide extra support for the basin during installation. It is removable if you choose not to keep it in place.

If the screws supplied were not suitable, our team could also have arranged replacement screws straight away, as different drawer configurations can require different screw sizes.

We have since reached out to you by email, as we'd really appreciate the opportunity to discuss your concerns and see if we can put things right. We genuinely value all customer feedback and are always keen to find a solution wherever we can.

We take great pride in the quality of our products and the level of customer service we provide, and our team is always here to support our customers both before and after their purchase. We hope you'll get in touch so we can work with you to resolve the issues you've experienced.

Kind regards,

Starel Team

Valutata 5 stelle su 5

Good slab selection

We had a great experience visiting the Starel slab showroom in Southampton. There was a good selection of high quality stone to choose from. Patrycia was friendly, knowledgeable, and provided excellent customer service, making the whole visit enjoyable. We would happily recommend Starel to anyone looking for quality stone

24 luglio 2026
Non scritta su invito
Valutata 4 stelle su 5

Starel are great but be aware

Starel bring both good and bad:

The good: great products and a decent prices, excellent craftsmanship.

The bad: lead time can be huge. If your product isn’t in stock then you can be waiting 5-6 months to get your items. Customer service is friendly but unreliable, if you want to get in touch be prepared to fire off an email every day and they might reply you after day three, don’t expect a quick turnaround at any point.

9 luglio 2026
Non scritta su invito
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Risposta di Starel Stones

Hello Harry,

Thank you for taking the time to leave us your feedback. We're delighted to hear that you're pleased with your tiles and Americano vanity unit.

We're sorry that the lead time was longer than expected. As your order included a pre-order item with a bespoke fabricated worktop, the overall lead time was longer than our standard delivery times, and we appreciate that waiting can be frustrating.

Throughout the process, our team was happy to keep you updated on the progress of your order and worked hard to ensure your Americano vanity unit was delivered as soon as fabrication was complete.

Thank you again for your patience and understanding. We truly appreciate your loyalty and hope you enjoy your new bathroom for many years to come.

Kind regards,
Starel Team

Valutata 5 stelle su 5

Beautiful tiles, great delivery experience

We ordered marble tiles from Starel stones on 2 occasions. The tiles are stunning so we’re very happy with them.

What also added to the experience was Ryan who delivered them both times. He took such care unloading and delivering the pallet and no tile was damaged during the delivery process. In comparison we refused delivery of another large marble tile company because all their tiles came broken. Thank you Ryan!

17 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Delivery was fantastic

Delivery was fantastic, Ryan the driver couldn’t have done more to help!

15 luglio 2026
Non scritta su invito
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Risposta di Starel Stones

Hello,

Thank you for your review. It's great to hear Ryan went above and beyond to help with your delivery. We'll be sure to pass your kind words on to him.

Kind regards,
Starel Team

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