Stanley1913 Recensioni 

Customer service for website Stanley Canada orders is terrible. I wanted to cancel an order right after placing it because my son already placed the order for his bottles earlier in the day. Therefore, my order was a duplicate. They refuse to cancel my order, but instead prefer to spend money to ship and for me to return the order, instead of simply canceling the order. What terrible customer service and financial decision!

This is quite literally the worst tumbler I’ve ever owned. I stayed off of the Stanley trend for a while. Went with lesser known brands at the time like Simple Modern or tumblers I’d get at TJ maxx for a fraction of the price of a Stanley. With those, I never had any leaks, I would always have plenty of ice left the very next day, my water was always nice and cold. And when I say no leaks, I mean, I dropped these cups more times than I can count and maybe one literal drop of water would spill out.

My last tumbler finally died on me, the handle gave up and broke off. I had had it for a decent amount of time. So I decide to shop around and look for a new one. I toggle between going back to simple modern, changing to Stanley, or going to some other brands. Through extensive research and the fact that Stanley had some really neat tumbler designs, I bite the bullet and purchase.

From day ONE, this tumbler leaked everywhere. I tried adjusting the lid, tightening, everything. Still leaked at the very slightest tilt of the cup. Just now, I went on a walk with my cup pretty much fully upright the entire time, and it still leaked everywhere. There were times I would place it on the couch next to me and at the most minimal lean, it soaked the entire cushion. I even looked up online to see if maybe I was drinking it incorrectly, or had the lid on wrong. Nope. It just plain sucks. I can’t believe I paid the money I paid for such a horrible product. Never again.

The absolute WORST customer service ever! I have been trying to place an order for five days. My order approves and then cancels. I have been speaking with customer service over the phone and online for days. This is the definition of INSANITY!

I ordered a tumbler in the beginning on January. I inquired twice about the tracking as it said it was being held in Canada. Finally got a response second week of February that I would get a refund in 7-14 day due to no stock. No apology and no effort in customer service. Super disappointed. I won’t purchase from them again nor recommend.

I ordered the Stanley 1913 Shaker (Chilli/Black) and was incredibly disappointed when it arrived damaged and covered in scratches.
While receiving a damaged item is annoying, the lack of customer service is the real issue here. I have reached out over 10 times via email requesting a replacement or a refund, and they have not replied to a single message.
Do not buy from this business. It is clear that once they have your money, they do not care about the customer. If anything goes wrong with your order, do not expect any help or even a response.

In het eerste gezicht leek alles prima. Thermos ontvangen, mooi ingepakt, mooie kleur alles goed en leuk. Maar na zo'n 3/4 maanden merkte ik dat de thermos mijn koffie helemaal niet warm hield. Na een uur is mn koffie al koud. Ik probeer al een maand lang contact op te nemen met de klantenservice, maar het formulier op de website doet echt niks en mail krijg ik ook geen reactie op. Ik zou echt ergens anders kijken naar een kwalitatieve thermos.

Item sent to wrong address. I was finally able to talk to someone after several hours and attempts calling customer service. They refused to help stating they sent the item and it doesn't matter it was mailed to the wrong address. I asked to speak to a supervisor and was told one was not available. HORRIBLE customer service. If this issue is not resolved, I will never order or buy another Stanley product and I will tell family and friends to do the same.

0 Customer Service. My bottle arrived damaged so I filled in their contact is form and got a case number which they said it would be 5 days before they got back to me. It’s been longer than 15 days and still no contact. Wouldn’t recommend.

Absolutely disgraceful customer service. Placed an order in November as a Christmas gift which was due to be delivered at the beginning of December. I received an email stating that they have given the items to DHL for shipping however DHL never received the item. I have emailed Stanley 3 times with no response. I have paid €102 for something I haven't received and I haven't even been given the dignity of a response from them explaining themselves. Awful company will never order from them again.

Does not refund me for over one month and customer service keeps saying that my refund is in the queue.

Katastrophe! Produkt kommt beschädigt an, Ticket erstellt, 5 Emails, keine Rückmeldung. bin sehr enttäuscht.

Op 08-01 heb ik een bestelling geplaatst, maar tot op heden heb ik nog niets ontvangen. Meerdere keren geprobeerd contact op te nemen met de klantenservice, helaas zonder enige reactie. Erg teleurstellende ervaring.

I purchased a limited edition Barbie 40oz quencher online but not directly from Stanley. Not even a year in and the resistance welds holding the handle on all broke. The cup was always handed washed and never dropped. I reached out about the warranty and they won't honor it. What a waste of $60!!!

Horrible customer service. The christmas gift faded in color after 1st use. Write them 28th december and 9th january. NEVER HEARD back!!!!!!!

I made an order to the wrong address. I tried to cancel the order and as I was unable to do that made multiple attempts to contact Stanley customer service. I heard nothing back and my order was delivered to the wrong address who returned it to the sender. My order is now back with Stanley and I have not heard from them. I have sent multiple emails, filled in numerous forms on the website and tried to contact by Instagram. The only message I have received back is to say my issue has been resolved. But it has not. This issue has been ongoing for over 2 weeks and I’ve not had any contact from Stanley. Terrible customer service

Do not buy directly from stanley, the worst customer service ever !! Order not recieved they wouldn't resend or refund absolute joke !!

The quality is outstanding. I received a Stanley travel cup as a gift. (I wasn’t involved in the purchase or delivery). The cup is superb. The thermal insulation is excellent, the design is functional, the styling attractive and cleaning is very easy. I do a lot of country driving, and it’s great to have Stanley with me on the road.

30 day return policy however they take multiple weeks to ship to you. Does not hold ice for as long as it claims.

Ma commande n’a jamais été livrée (par la première fois d’après les avis précédents) et j’attends que le service client me réponde… ce site est une catastrophe…

I purchased a Stanley Aerolight coffee cup for my daughter for Christmas and left it in the packaging it arrived in. When she opened it there was a dent in the side. At £47 including delivery I felt this wasn't satisfactory so filled in their contact form on Christmas Day asking for them to contact me/replace the cup with photos etc. I had their automated response together with a Case Number. They said it would take 5 days to come back to me. As it was Christmas I didn't do anymore until the 6th January 2025 feeling that was long enough. I responded to their email with the Case Number and once again I have heard nothing. I have also messaged them on Instagram and put a comment on Facebook - again NOTHING!!!! I will never order from this Company again - appalling customer service. If I could have given zero stars I would have. Next time it will be Yeti!