Stanley1913 Recensioni 

This is the second time I have experienced the same frustrating situation with Stanley. I purchased 3 discounted gift items, and after 15 days without shipment, I was told the items were out of stock and my order was refunded. However, when I checked the website, all three products were still listed — just at a higher price. After multiple email exchanges, I was simply told the order was cancelled due to stock issues and was asked to place a new order. This is unacceptable, as the discount period had already ended by then. I never received a clear or satisfactory response from the representative I dealt with (Octavia). This has cost me significant time, caused real disappointment, and damaged my trust in this brand. I hope Stanley takes this seriously and improves how they handle these situations.

Dont order from stanley this website

ca.stanley1913.com

THEY HAVE THE WORST CUSTOMER SERVICE!! Not helpful at all of any issues . Once you paid thats it.

i cant really say a bad thing about them. i gave a few mugs, and one of them i got as a gift for my birthday. it had probably some factory mistake, cuz the handle fall out. i never saw this happend, but the person that got me the item couldnt tell me where she got it so i just wrote stanley, that i have this mug (send photos) what happend and if they can help me with it, to repair it or what should i do. and even though i didnt had a order from them, they sent me whole new mug just in different colour but i really love this customer experience, and its really welcomed. so proactive, friendly, and they are really trying to help you as much has they can

Puedes usar una reseña como la siguiente:

Mi experiencia con este producto personalizado de Stanley fue muy decepcionante. Pagué por un artículo customizado esperando un acabado de calidad, pero al recibirlo noté que la impresión del apellido tiene un defecto evidente: la letra “L” no quedó completa, lo que afecta por completo la apariencia del diseño. Se trata de un error de fabricación que debió detectarse antes del envío mediante un control de calidad adecuado.

Quedé muy inconforme con el producto recibido, especialmente considerando el prestigio de la marca y el costo adicional que implica una personalización. Esperaba un trabajo profesional y recibí un artículo con un acabado deficiente. Adjunto fotografías como evidencia del problema y espero que Stanley responda con una solución satisfactoria.

Al observar la foto que compartiste, se aprecia que el trazo de la “L” en “Level” parece estar incompleto o con una impresión irregular en comparación con el resto del texto, lo que respalda tu inconformidad con el acabado del producto.

I orders two cups for £85 with a welcome discount for birthday presents. Stanley promptly cancelled the order. I then queried directly and Stanley told me that it was a technical issue and to reorder. I reordered, this time £100 as they removed the welcome discount (I paid this as I needed the cups for presents). Guess what? They cancelled again. My £100 is going elsewhere! UPDATE - Stanley reached out again and apologised again with 50% discount. I reordered, guess what order cancelled AGAIN! 3 orders 3 cancellations. waste of time!

Poor product. Only had since christmas yet handle is coming loose!

I bought Quencher® ProTour Flip Straw tumbler in the end of January. I used it for a month and it was fine. However gradually over a week the whole lid started coming off on its own. It was impossible to screw it on. I made several attempts to contact the company via their form, they don’t have any other means to get in touch. I wanted to return the item. After all they promise a warranty and I paid £50 for a product. They completely ignored me. No answer!!! I tried to claim my money back through my credit card company. They returned my money back, but Stanley opposed to that. They were quick to refuse to part with the money, but completely not interested in the complaint about their product. It is outrageous! I would never buy anything from them.

I provided my initial order request for 18 wine tumblers on April 20th. Since that time I've had various issues, including simply placing a bulk order, uploading my image, the order being cancelled, and now having to place the order again after trying to contact the team for 6 days. 
Due to these difficulties, I was unable to place my order because it would not arrive in time for my client event. It was an extremely frustrating process, and I'm very disappointed in Stanley's customer service. It's very surprising that such a prominent brand and company would make customers jump through this many hoops to simply place an order for 18 wine tumblers. 
I will not order from Stanley again. 

I received a Stanley cup ,for my birthday a gift and they didn't put a gift receipt, and was ok for like a month, but after that the cup starts sweating and outside of the cup super cold ,like the cup didn't have a insulation, I send a request of return from Stanley and they didn't accept my request,,because I couldn't send the proof of purchase, I hope this review let me put a pictures of my cup ,,and I send all the pictures but nothing, that's why I put a 1 star. But for me is too much 1 star 🌟 bad bad bad cups from Stanley

I have purchased Stanley products for years and been quite satisfied
But now forget it they have gone in the toilet like other companies it is a shame to see a stedfast corner block company go to ---- .
I just had the handle fall off my $50 Admirals mug so I contacted them and submitted a warrant claim , which went through but they told me that there were none in stock so I would have to wait. I looked online and found I could purchase one that was in stock.
I contacted them and they told me that they could not take the one from stock online and that I would have to wait an indeterminate time (within a year was the answer I got)for them to restock the warranty stock from China. Oh yes I noticed on the bottom of mug made in China , I guess that's why it broke...... I will never buy from them again

I ordered 2 coffee cups from them which has an open lid which I don’t like it so I tried to return it right away and I never received the follow up email and now it’s too late they said. The customer service person told me very rudely you should see the pictures before you check out your order. I don’t understand how they make coffee cups which you can’t close. Think before you order your stuff.

I tried applying the SMS20 promo code on the mobile site, but the interface wasn't clear—submitting it unexpectedly placed a full order without confirmation. I contacted support within minutes of the email notice (Case #01627956), yet they refused to modify or cancel due to "fast processing," forcing me to either refuse delivery (impossible with doorstep drops) or pay return shipping.

This was my first interaction with Stanley, and it's been a total disaster—rapid processing without user-friendly safeguards is a design flaw, echoed by countless similar complaints online. No courtesy shipping refund despite immediate action. Avoid ordering via mobile until they fix this.

Date of experience: April 03, 2026

While I do love the regular cups, I received the Caitlin Clark special edition cup in September. The custom paint has come off in large pieces and it now looks like trash. Reached out to customer support, and they tell me the warrantee doesnt cover anything but the aluminum. So now I am stuck with this junk. I guess I can use it as a screw holder in my garage. I will not buy anything from the website. Maybe just buy what ends up in HomeGoods

I purchased a Stanley thermos trusting the “lifetime warranty” claim, but my experience has been extremely disappointing.

There is a known defect in this model and a recall has already been initiated. However, customer service has been very poor. Despite contacting them multiple times, I have received no clear information and no proper resolution.

A product with a known issue should not result in this kind of delay and lack of support. This is unacceptable for a brand that promotes a lifetime warranty.

I expect a prompt solution (replacement or refund). Otherwise, I will proceed with my consumer rights.

No sirve ce cierra al vacío y no puedes abrir la tapa para mi entender eso es inaceptable

After purchasing 2 overly-expensive ONE HANDED thermal mugs, they were recalled because of defective lids. OK, things happen. No big deal, BUT, their solution was to send out lids that require two hands to open, which totally defeats the the purpose of a one-handed mug.
I won't be buying any more of their over-priced products.

When I ordered my Stanley Water bottle, I was extremely surprised by the fast response times, and the good quality of the bottle. I then immediately poured a Dr. Pepper in my Stanley, and then went to do the dishes. when I came back to my room, I found my dog dead on my carpet, multiple piece of pastel colored shrapnel lodged into his chest. I am scarred for life. My poor chihuahua.

Save yourself the headache and do not buy from these incompetent scumbags. I ordered an cup from them and one day later I get an email saying its delayed since they don't have stock. They then charged my card despite not shipping anything out. They give me a bogus tracking number knowing the cup is still backordered. I contacted their customer service asking to cancel my order and get my refund. After a week of waiting no response from customer service. I contact them again threatening to chargeback for fraud and they responded within a day. Instead of providing a refund, the tell me my order has already been delivered to me despite me providing them with the tracking number on the order page showing it hasn't even been received by the shipping company yet. How the hell is it delivered to me then, morons. I called my credit card company asking for a chargeback and lo and behold, hours later they fast track my order to UPS and it finally shows in the shippers hand. This company is run by dumbasses. Stop giving these cockroaches your business.

They do not stand by their products. I have a cup that is peeling. They claim it’s normal wear and tear, yet I have had Yeti’s for much longer and they are still in pristine condition.

What appealing customer service, I can't believe it. A company this big. Put your customers first.