Stanley1913 Recensioni 

Absolutely shocking customer service!
I ordered two Stanley flasks from the European Stanley store online but they were only delivered once I had left already for holiday out of the country. When I ordered the products, it was promised on the delivery note that the products would be delivered within 3 working days. They however were not The package was held for two weeks at a packet shop but because I was not able to collect the package, it was sent back to Stanley. I have not had any feedback regarding whether or not I can order the flasks again or receive a refund. I have tried to contact Stanley twice via the online contact portal. I received one response that said the query has been resolved. However, I’m not sure what’s was resolved. I have received no refund and no response as to what the resolution is. After reading through the other reviews on Trustpilot, I see the poor customer service has been experienced by hundreds of people! It’s shocking that such a well known and established company has no regard for its customers. I’m so disappointed.

I emailed Stanley regarding a vintage beverage dispenser we inherited from my father in law that was missing a gasket. They weren’t able to replace the gasket but they sent me a brand new thermos instead! I will forever give Stanley my business.

I placed an order that was marked as delivered but it never arrived. We have cameras that show no deliveries were made. Customer service is an absolute joke. They take days to respond, offer to reship the product but never ship it. At this point, I believe they do this on purpose to take your money and never give you the product ordered. Order another brand- any brand. Stanley is garbage.

Probably one of the worst customer service experiences I’ve ever had in my life.
Why bother having a warranty on a product if you’re never going to accept fault with the product?
Absolute shocking outsourced low quality customer service whose job role must be to take as little responsibility as possible.
Bought a Stanley back in June thinking it would last me years but within a couple of months I was having loads of issues. Put in a warranty claim well over a month ago.
Thanks to Letlhogonolo M for denying there is any issue with my drinks lid despite sending all the required evidence, extensive blame of my use of the cup, claiming my issue is solely with the spec of the cup, ignoring any question I raised and responding with completely irrelevant and repeated information.
At one point told me all the issues were just me complaining about the spec of the cup, to which I asked if that was the standard it was supposed to perform at - no response. I repeated the question and was told my case was going to be closed, so I asked for my question to be answered and shock - they stopped responding.

Have borrowed a lid from a friend which works fine despite my ‘improper use’. Would never buy from this absolute joke of a company again. Low quality product and even lower quality customer service. Don’t be fooled by the warranty.

Despite providing a proof and stating on their website they have a no return policy on engraved, mugs., I would have never expected such poor quality from such an established company. Customer service refused to do anything about it and we're very rude. I did a charge back to my credit card and they disputed it. Stay away from this company. If you're looking for mugs with a picture on them.Check the options on Amazon.

I’d give ZERO stars but it’s not an option.

Purchased a Stanley cup for my daughter for Christmas and it arrived with a defective lid. Customer service was the worst I’ve experienced — repeated, robotic responses with no accountability or acknowledgement of the defect.

After multiple emails, I was finally offered a return, but required to pay about $20 in shipping for a defective product. Stanley took no responsibility whatsoever. Completely unacceptable and horrible customer service!!!

Ik had een Stanley besteld voor mijn dochter voor kerst. En per abuis had iemand anders hem ook besteld. Ik had ze daarop gemaild maar nooit een reactie gehad. Toen zag ik op de site dat de 30 dagen retour voorbij waren. Maar gewoon geen reactie op de mail vind ik niet netjes. Ben teleurgesteld want ik vind dat geen service! Dus ik bestel hier nooit weer.

Eind september bestelde ik de IceFlow™ Bottle Flip Straw 2.0 | 0.71L in de kleur violet blossom.
De fles heeft rare verkleuringen, allerlei soorten stippen.
Hiervan een melding gemaakt, en afgescheept met de mededeling dat het niet onder garantie valt.
Ik ben zeer teleurgesteld in de service van Stanley.

I am extremely disappointed with Stanley’s customer service.

I placed an order on November 18, 2025. The payment was fully charged, but I never received the product.
No tracking number was provided, and there is no proof that the item was ever shipped.

More than a month has passed. Instead of resolving the issue, I received a message saying that my case was “resolved,” which is simply not true.
Neither the product nor the refund was provided.

At this point, Stanley is holding my money without delivering the order. I am now forced to escalate the issue through my bank.

I do not recommend this company due to poor customer support and lack of responsibility toward customers.

The color, beverage temperature held, and the fact it fits in my car holder are positives. The lid is difficult to clean depending on the liquid inside and it spills VERY easily. I had 3 containers in my car with the same beverage inside. All 3 tipped over slightly right before I parked. Only one spilled. The Stanley cup.

Worst experience in any purchase ever made in any company much less a quality brand company. I ordered a 40 oz tumbler limited series Caitlin Clark. Purchase Ordered made Sept 4, 2025, through various back and forth email of where my item is their customer service level is all time lowest of any company I ever dealt with! Responses of “on its way” to “ replacement on its way” to “ we are sorry for the delay” etc, even pointing out what their error was in mailing via FedEx to USPS . Finally frustrated given it’s been 4 months without any resolution to receive package( which I patiently waited for due to it limited series ) I asked for a refund back to my credit card. Again the level of customer service is at all time low. Response by email processing refund ( Dec 4, 2025) will be credited back to credit card within 5-10 days .. bang practically a month ( to date 12-23-2025)since then I have yet to be credited my refund despite several emails to their customer service on status of refund. Their brand company thrives on quality production and brand name, but not brand enough for me at this point of dissatisfaction. I’ve reached the point of taking my refund as a loss and definitely an error to get sold on marketing brand in itself . With never receiving the purchased item to not receiving my refund . I will definitely discourage people from purchasing from this company as they are definitely much better brand companies providing top quality production and excellent customer service. It’s sad really for the “Stanley “ brand. I feel sad for “Caitlin Clark” the global generational basketball player to have marketed (her name) the tumbler through this company. But due to the inefficiency of this top brand company, I have given up trying to get the limited series or anything in the future Stanley may market using her name or any products offered by Stanley! It’s my first time buying anything from Stanley, and also my last! All I can say is, don’t always be sold with the marketing ads, refer always to reviews that say it real. In hindsight I read after research and found that more reviews of Stanley and their customer service have similar stories of horrible customer service . Stanley quality NOT! NEVER AGAIN! Be assured I will market to family friends and network to purchase elsewhere! Do better Stanley1913!

Sent my package to wrong address and told me well it’s delivered they are scammers do not buy ever

Wij kochten twee Quenchers H2.0 FlowState.
Na ontvangst bleek dat deze Quenchers lekten. Dit bij Stanley gemeld en kregen domweg te horen dat dit type niet lekvrij is, maar alleen beschermt tegen morsen. Dit komt m.i. op hetzelfde neer: ze lekken gewoon. Hierop hebben wij de bekers teruggestuurd en zouden binnen 14 dagen ons geld terugkrijgen. Inmiddels zijn wij maanden verder en hebben ons geld nog steeds niet. Stanley zwijgt in alle talen. Er is niet met deze firma te communiceren. Slecht product en slechte service. Nooit meer kopen

Ordered two items but only one arrived. Sent a message to the customer services team and 8 working days later I still have had no response. Clearly have major fulfilment and customer service issues.

Customer service is so bad in all senses, have tried contacting them like five times about an order I made a month ago and haven’t received it when it was supposed to be delivered days ago, tried calling never got an answer , till this day I haven’t heard back from them, I’m extremely dissapointed this is supposed to be a Christmas gift , never buying from them again.

Ordered a custom Stanley as a Christmas gift for my sister.

When I used Apple Pay to pay for it, it changed my address automatically removing my apartment number.

After leaving 3 tickets on their website over the past 2/3 week, emailing multiple times and phoning ALL with no response AT ALL.

This has to be the worst customer service experience I’ve ever had.

I have been sent a confirmation of delivery along with a photo of it on a pallet in a warehouse and it has been marked as delivered…

Don’t buy anything from these guys you have no way of contacting them apart from writing a ticket that they will not respond to…

I ordered a customized Stanley bottle as a Christmas gift. Their checkout system automatically used my Apple Pay billing address for shipping without warning and without allowing edits.

I tried to fix it immediately, but customer service was closed. When I finally reached them, I called multiple times asking to cancel or correct the order. No help was offered.

I was told repeatedly that the issue would be escalated. No one ever contacted me.

UPS confirmed the address could have been corrected, but Stanley refused to intervene.

I am now paying out of pocket to reship a gift because of their platform flaw and lack of support.

For a company that charges for customization, this level of customer service is unacceptable.

10 days and counting, still not arrived - do not order for Christmas presents or if needed for a particular date

Non existent customer service, no response to questions, item still not despatched after several days . No contact telephone number. Do yourself a favour and go elsewhere.

Horrible and terrible customer service!!! They are way behind!!, not professional, they are the worst ever!!!! Save money and buy from somewhere else….