Standard Bank SA Recensioni 

Horrific experiences. Nothing is solved. Account still blocked. They expect my disabled 80 year father to walk to the nearest branch. They don't care about humans, only their policies. Their policies doesn't include the elderly and disabled, doesn't care my elderly mom is in pain and sat for 2 hours, for them not to help her. The stupid digime doesn't work, as they say it would, forcing us to have to go back.

DON'T use standard bank if you want to use your money when you are old and need assistance! Their policies are written for young and healthy people only!

Absolutely Disgusted in Standard Bank Connect's service and after sales. Placed an order for a device on the 21st of November, received a message that it will be delivered in 48-72 hours. Needles to say, we are still waiting without answers. Contacted them a few times and all they can say is that there is no stock. No further communication was received from them than the day day of the order where they sent a message saying that device will be delivered in the 72hours. Calls take forever to go through and it also seems like they block the contact number where you phone from and phoned from on previous occasions where queries were logged. Why advertise a device knowing there is no stock available and also not knowing or being able to advise when there will be stock.

Call centre takes ages to answer. Always receive high call volume. Image using airtime.

I am so disappointed with the way Standard Bank has been treating me and my money. Yesterday I woke to my whole November salary gone to a virtual card I know nothing about. All my money is gone and no one can tell me where it is. Standard Bank is charging me huge amounts on banking fees but now I find myself regretting banking with you. This is a second fraud case in 6 months, I never got a response from Standard Bank regarding a fraud case in June up until now when I had thousands of rands missing that my case was never escalated. I waited for a bank card for weeks until I decided to go to a bank for a new one which was my biggest mistake because I should have closed my account immediately since Standard Bank is so negligent when it comes to handling my money. Where is my money? I need answers

Sea point branch are possibly the most incompetent staff I have yet to interact with.
Takes 7 or 8 visits to the bank for online issues.
Recently my account was hacked -10 transactions at midnight -no response from fraud dept.

I have banked with Standard Bank for 28 years and for the first time I am at the point where I want to change banks. Shocking service. Not sure why i pay for private banking.

I'm writing this review to express my extreme dissatisfaction with Standard Bank's handling of my situation. As someone who is medically boarded and currently not earning an income, I expected some level of understanding and support from my bank. Unfortunately, that's not what I got.

I had put my property on EasySell with Standard Bank, and after a month, I was advised to continue selling privately. I had a potential buyer and was working with Wasiem Samuels, who told me to submit any offers I received to EasySell. However, when I asked EasySell to check how much I would net on a certain offer, they refused to assist, stating that my property was no longer with EasySell.

To make matters worse, I received an SMS stating that I was now with legal foreclosure. This is despite me keeping the bank informed of my situation and providing all necessary medical documentation. It's unacceptable that Standard Bank would hand me over to legal while I'm struggling to make ends meet and trying to sell my property.

I believe Standard Bank's actions are heartless and lack empathy. I'm calling on Hellopeter to help me get the support I need and to hold Standard Bank accountable for their actions.

Update: I've tried contacting Wasiem Samuels multiple times, but he's never available, and I've received no response. This lack of communication is unacceptable.

I hope that by sharing my experience, I can help others avoid the same struggles I've faced with Standard Bank ¹.

PLEASE EXPLAIN WHY DO YOU HAND ME OVER WHILE IM SELLING AND MENTIONED THAT I AM MEDICALLY BOARDED, NOT EARNING AN INCOME AND UNABLE TO PAY ?

btw. I WAS DIAGNOSED WITH THIS ILLNESS WHILE WORKING FOR STANDARD BANK FOR 11 YEARS AND YOU SENDING ME INTO AFRICA. THEN STILL TRIED TO FIRE ME FOR ALL THE SICK LEAVE TAKEN. YES, MY MANAGER, ARIANA SWANEPOEL.

MOST HEARTLESS BANK EVER !!!
CAN I NOT JUST PEACEFULLY SELL THE PROPERTY ?
Standard Bank's policy states that they will try to work with customers who are experiencing financial difficulties, including those who are medically boarded. YET THIS IS HOW YOU TREAT ME

Poor service, I settled my account in July, and now a missed payment reflects on my credit report. I have emailed their offices but no responses received on multiple follow-ups

Standard Bank has the WORST Forex department. Acknowledgement of a request is 24hrs later and the actual exchange / transaction can take up to 3 working days to be completed! This is truely unacceptable service when it incoming payments.

A pathetic bank . Don't bank with them . Use the other banks.

I have been a loyal Standard Bank client for over 10 years, but lately, the service has become extremely disappointing. The waiting times at various branches are getting worse, and it seems the bank is no longer prioritizing customer experience.

Recently, I visited Standard Bank Mid City in Pretoria and Soshanguve Crossing branch,both experiences were frustrating. I had to wait for more than an hour before being assisted because the queues were unbearably long. To make matters worse, when I went home to Limpopo and stopped by Standard Bank Bela Bela, the situation was exactly the same—long queues and over an hour’s wait before receiving any help.

It’s clear that closing down several branches has had a negative impact on service delivery. Standard Bank urgently needs to revisit its branch closure strategy and consider reopening some of them. It’s truly depressing and time-wasting to spend so long just to get basic assistance.

After more than a decade of loyalty, I’m seriously considering moving to another bank. The service quality is deteriorating at an alarming rate, and something needs to be done.

Absolutely appalling service from what should be private banking. Our previous banker went AWOL with no explanation. The new banker came in making promises about improved service. We had one meeting and she promised to get back to us with feedback and having sorted some of the issues we had. Months later we are still WAITING. We also filed insurance claims. They sent assessors for one claim and never came back with feedback. Mind you, they gave the assessor the wrong address. The other claim was not approved because the assessor wrote the report about a thing we had not even claimed for. I would move all my financials to another bank in a heartbeat if I could.

Subject: Urgent Complaint – Disgraceful Treatment of Elderly Clients

Dear Standard Bank,

I am writing to express my absolute disgust and disappointment at the way your call centre has treated my elderly parents, both of whom have been loyal Standard Bank clients for over 60 years.

Both of their accounts were suddenly blocked without any prior notice or explanation. When they called your call centre to find out why, they were transferred to the Fraud Department, who simply told them they would need to visit a branch — again, with no explanation whatsoever.

When I tried to assist, my elderly mother, understandably nervous, made a mistake during the security verification process. Despite the fact that a push notification was accepted, she was abruptly told to “try again in 24 hours” or “go to the branch.”

How exactly are they supposed to get to a branch when their accounts are blocked and they have no access to their money?

Your staff were rude, unhelpful, and showed no empathy or understanding of how distressing this situation is for elderly clients who already face daily challenges with scammers and fraudsters. To be treated this way by their own bank — the very institution they’ve trusted for decades — is beyond unacceptable.

This is a disgraceful way to treat elderly customers who have supported your bank for more than half a century.

Dear CEO of Standard Bank,

I’m addressing this directly to you because your bank’s system failures, lack of transparency, and poor accountability have left me carrying the financial and emotional cost of something I didn’t do.

I hold a credit card with a fixed limit — and your own team confirmed in writing that it’s not possible to exceed it. I’ve always ensured a balance remains, so going over has never been an option. Yet despite this, Standard Bank listed me on Experian as “over limit,” damaging my credit record and setting back my future plans.

Instead of taking responsibility, I’ve been pushed from department to department, met with silence, no answers, no callbacks — just automated emails and copy-paste HelloPeter responses that solve nothing.

Even worse, I was never informed upfront that extra charges would be added after the installment was accepted. That’s critical information that affects a client’s credit health, and it was never disclosed.

This is not an isolated case. I’ve spoken to many people who’ve faced the same issues after banking with Standard Bank — good clients with clean credit profiles ending up listed, flagged, and financially strained because of your bank’s internal errors and lack of product knowledge. Some have even lost their businesses.

This isn’t just an error. It’s:
– A false listing causing reputational harm.
– A failure to disclose key product terms.
– A service and system breakdown.
– A breach of trust between bank and client.

I’m calling on YOU, as the head of Standard Bank, to answer this publicly:
Who will take responsibility?
Who will fix this?
How many more clients need to be financially ruined before this is taken seriously?

This is not about a small error. This is about accountability.

Standard Bank Sterkspruit was disappointing recently when I walked in and asked the people who where there how long they have been there and they complained more than 2 hours.
Worried that I had errands to run and a baby with me. I simply asked one of the staff members how long it takes to assist a person so I can be able to complain after the standard time duration of assistance.

The man simply told me that they where short staffed and if I don't like it there I should bank else where.
This incident happened on 07/10/2025,I told the manager but he took it lightly and said he will talk to the employee.
No apologies just that statement.

I hope standard bank could check its brach at Sterkspruit and maybe give the emplyees some courses on customer service and people skills.
Simply asking a question does not mean we think you are stupid and you can't do your job.
I asked calmly and respectfully and the reply was rude and full of frustration.
Please improve

Received a call from a law firm, informing us that standardbank has handed over our home loan account because we are in arrears. When we tell them we have never been notified of these arrears, the last time we were at Standarbank was in July 2025, no arrears were mentioned during a call with the home loan department. We then visit the branch to speak to the home loan department to verify this call. To our suprise, we are told we've been in arrears from October 2024, they only managed to get a hold of us a year later in October 2025 to inform us that infact we've accumulated over R19,000 in arrears over 12 months. We then ask how come we were not informed of this even though we make payments every month, never missed a payment.How come they couldn't get a hold of us. How come this wasn't mentioned in July 2025 on our last visit to negotiate interest rates. The only response we received was that we can make arrangements to pay off the arrears, they've got options for us to pay off these arrears or sell. We didn't agree to anything. SOUTH AFRICA PLEASE HELP US.How can Standard Bank hand our account to their collections department without attempting to inform/notify us in postal letters, sms text that you're arrears. Please help us. We are an elderly couple on pension. We do not know where to seek help as we are not well informed when it comes to the law and our rights in this situation.Your advice and guidence will be very much appreciated

I am utterly disappointed with the service we’ve received from Standard Bank regarding my father’s home loan. What should have been a simple process has dragged on for over a year, filled with constant back-and-forth emails, repeated requests for the same documents, and zero accountability from anyone on the team.

Every time we think the issue is finally being resolved, we’re passed on to a new consultant who seems completely unaware of the case history. We’ve had to requests and queries multiple times — yet there’s still no progress. The lack of communication and ownership is beyond frustrating.

It’s shocking that such a large institution can operate with so little regard for its customers’ time and stress. After more than a year of chasing, explaining, and waiting, we still don’t have closure. This experience has completely eroded our trust in Standard Bank and I would caution anyone considering taking a home loan with them to think twice.

Their home loans department seems to be operating without expertise and it scares me this may be happening to so many more people unaware. My dads home loan term was changed (added 10 years) without his knowledge or consent and they have messed up the term additional based on the agreements signed. I fear this may be happening to sooo many more people.

Absolutely unacceptable service.

Absolutely pathetic service please do yourself a favour and do not bank with standard bank

Im currently in the process of closing all my accounts

I was assisted by Ethelene, she was very helpful and quick to resolve of my issues. She deserves 5star. I am impressed and I definitely recommend this standard bank in York Street George CBD

After dealing with 3 consultants and my business account manager, I am still waiting for my account to be closed 1 MONTH LATER.

My account manager says the matter is being treated with urgency, however it seems Standard Bank's definition of urgency for business clients' is waiting more than 1 month.

I would strongly caution anyone business person from using Standard Bank's services unless, they have time to spend on numerous calls verifying themselves for 15 minutes each time and getting nowhere. Or having to go to the bank each time something important has to be done, as we did in the 1990s.