Bought an embossing stamp and an ink pad stamp, both arrived very nicely packed and very prompt and both produce excellent results. Great customer service too. I’d recommend to my most pernickety frie... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I placed an order, then a short time later realised that I'd uploaded the wrong file. I contacted customer services and within 2 mins they'd helped correct my mistake without the need to cancel the or... Leggi di più
L'azienda ha risposto
I wanted to re-order some stamps I purchased last year but couldn't find the ones I wanted on the website. I contacted customer service via webchat. I had the original order number and a lovely lady c... Leggi di più
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I asked this company to help design my stamp and was willing to pay any costs for the help and design but was told do it yourself mate I do not recommend this company and there extremely poor cu... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
DO YOU LIKE TO ADD YOUR OWN UNIQUE STYLE AND FLAIR AND 'A LITTLE SOMETHING EXTRA'? Well, at StampIt, we know that! Because so do we. We believe that adding that extra finishing touch is as important as adding the cherry on the cake. Providing custom stamps for all occasions is what we specialise in, and add to that our range of high quality ink in a wide range of colours and specifically tailored to suit your very own stamping needs, so now you can have a stamp that's designed just for you, and change your colours as often as you change your mood. So sit back, relax, and lets create a product that's as unique as you are....Because we've got this covered and we're here to help.
Informazioni di contatto
West Court Campbell Road, ST4 4FB, Stoke-On-Trent , Regno Unito
- 0141 471 7151
- hello@stampit.co.uk
- stampit.co.uk
4,2
Molto buono
118 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It was very good experience
It was very good experience. order came fast. no issues
15 maggio 2023
Non scritta su invito
Risposta di Stampit
Hi Mariana,
Thank you for taking the time to review our company.
We really appreciate it and are happy that you found our product and service to be of a high standard, we hope you shop with us again soon!
Many thanks and happy stamping!
Thanks
Abbie
I can recommend Stampit company because…
I can recommend Stampit company because had a high standard of service. The employees are very kind and helpful.
15 maggio 2023
Non scritta su invito
Risposta di Stampit
Hi Malika,
Thank you for taking the time to review our company.
We really appreciate it and are happy that you found our product and service to be of a high standard, we hope you shop with us again soon!
Many thanks and happy stamping!
Thanks
Abbie
This is my 2nd stamp from Stampit and…
This is my 2nd stamp from Stampit and they are amazing I use them on my Pond Yacht Sails and they match the original sails made by Star Yachts of Birkenhead and make my sails wanted by many.
31 agosto 2022
Non scritta su invito
Risposta di Stampit
Hi there,
Thank you for taking the time to review our company.
We really appreciate it and are happy you found our product and service to be of a high standard, we hope you shop with us again soon! Don’t forget to tag us in your social posts to let us see the stamp in action 😊
Many thanks and happy stamping!
Kind regards
Abbie
Poor communication, don't bother
Ordered a stamp nearly a month ago and have had a confirmation email but no dispatch. Your turn around times state within a week which is obviously well overdue. I contacted them on their messaging form and again told 48 hrs I think it was and it's been several days without a reply. Definitely avoid!
28 aprile 2023
Non scritta su invito
Risposta di Stampit
Hi Ellyn,
I'm sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards.
I have looked into this with our customer service team who have now emailed you (please check your spam folder for an email from hello@stampit.co.uk). Unfortunately your order was stuck on our system, we have now fixed this issue and are prioritising making your order. This will be dispatched over the next few days.
Once again we are sorry for the inconvenience this has caused.
Kind regards
Abbie
SO GOOD!
So, so good! My design was quite intricate and I can’t believe how accurately it was represented by the stamp! Exactly what I wanted. Really quick turnaround even allowing for Bank Holiday. Very impressed and wouldn’t hesitate to recommend.
19 aprile 2023
Non scritta su invito
Risposta di Stampit
Hi Sam,
We're delighted that you have had such a positive experience with our ordering process and with your final stamp! Please remember to tag us in any of your social posts to let us see the stamp in action :)
Kind regards
Abbie
Shocking! Avoid at all costs!
Sent me the completely wrong order - clearly no one bothered to check the requirements of the order I placed. Told me they would rectify the situation and send out a replacement by the end of the week only to find out they never bothered sending it. Shocking customer service and would avoid at all costs’
14 aprile 2023
Non scritta su invito
Risposta di Stampit
Hi Jenny,
I'm sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards.
We have looked into this with our customer service team who processed a foc remake for your order. As this was not shipped on time for you, you then requested a full refund in which our team processed urgently and apologised.
Once again we are sorry for the inconvenience this has caused.
Kind regards
Abbie
Excellent service!
There was a problem with my delivery and Alana was quick to help and rectify the issue. Really impressed! I will be back again due to this service I received. Thanks Alana!
27 marzo 2023
Non scritta su invito
Risposta di Stampit
Hi Semaj,
Thank you for taking the time to review our company.
We really appreciate it and are happy that you found our product and service from Alana to be of a high standard, we hope you shop with us again soon!
Many thanks and happy stamping!
Thanks
Abbie
Shocking service - avoid
Placed an order - and only part of it was delivered. Chased up & and two days later the balance of the order arrived. Sadly it did not do what it was supposed to do. Despite many calls and many assurances that it would be sorted, it hasn't. Here I am some 3 weeks further on and still the matter has not been resolved. To make matters worse I have called them 5 times this morning and there is no answer.
Some of the team are great & very helpful (Alana) - it is just such a shame that operationally the company is so poor
Avoid & go elsewhere
27 marzo 2023
Non scritta su invito
Risposta di Stampit
Hi Steve,
I'm sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. As agreed when you spoke with my colleague yesterday we have sent out a replacement ink pad to resolve the issue. Looking at the tracking number, this will be with you today before 1pm.
Once again we are sorry for the inconvenience this has caused.
Kind regards,
Ross
Poor quality product - excellent customer service.
We ordered a small stamp from this company, which did not meet our expectations, however having spoken with, and sent a photo of the stamp to a member of the customer support team we have had confirmation that the stamp was not to the company's standard.
We have since been given a full refund for this product. If Abbie sees this, yes a replacement stamp would be amazing
24 marzo 2023
Non scritta su invito
Risposta di Stampit
Hi Chris,
We are truly sorry that your product has not been to the high standard we would expect. As with all customer feedback we take each one seriously and it is used to improve ourselves to ensure this doesn't happen again.
We have had a look into your order and the text should have been flagged by our typesetter, given the size of the stamp.
For the inconvenience, we would like to offer you a replacement stamp with just the dragon design on it free of charge. Let me know if you would be happy with this.
Apologies
Abbie
Quick turnaround
14 marzo 2023
Non scritta su invito
Risposta di Stampit
Hi there,
Thank you for taking the time to review our company.
We really appreciate it and are happy that you found our product and service to be of a high standard, we hope you shop with us again soon!
Many thanks and happy stamping!
Thanks
Abbie
Thanks Alana
Alana helped us sort out an issue we had with our order, she was efficient, polite and our stamp arrived within 2 days, thank you. The product it great.
9 marzo 2023
Non scritta su invito
Risposta di Stampit
Hi there,
Thank you for taking the time to review our company.
We really appreciate it and are happy that you found our product and service, especially from Alana to be of a high standard, we hope you shop with us again soon!
Many thanks and happy stamping!
Thanks
Abbie
AVIOD
4 weeks and still not received the order,
several times I've been advised it was on an urgent list and they've given me a nonsense timeline.
Now after 4 weeks blaming an internal cyber attack.
Absolute joke of a company.
7 marzo 2023
Non scritta su invito
Risposta di Stampit
Hi Matt,
We are sorry to hear about your experience. As we stated, our system had a major problem that caused it to shut down on the 2nd February. This led to orders being delayed and in some rare occasions lost. As agreed, you will still receive your stamp free of charge and a full refund as well. We had hoped you would provide further feedback from our request to help us improve.
We are truly sorry that our service to you has not been to the high standard we would expect and thank you for your understanding. As with all customer feedback we take each one seriously and it is used to improve ourselves to ensure this doesn't happen again.
Kind regards,
Don’t use go elsewhere
Don’t use go elsewhere.
Terrible customer service ordered 5 weeks ago still not arrived asked for a refund.
6 marzo 2023
Non scritta su invito
Risposta di Stampit
Hi Dan,
We are sorry to hear about your experience. As we stated, our system had a major problem that caused it to shut down on the 2nd February. This led to orders being delayed and in some rare occasions lost. We had hoped you would provide further feedback from our request to help us improve.
We are truly sorry that our service to you has not been to the high standard we would expect and thank you for your understanding. As with all customer feedback we take each one seriously and it is used to improve ourselves to ensure this doesn't happen again.
Kind regards,
Avoid at all costs
Avoid at all costs. I placed an order nearly a month ago, they've been having technical issues which can be forgiven as it's not anyone's fault. However, a few days delay, ok I'll accept it. I've been extremely patient, but it's now coming up to a month (after saying 2-6 working days) and I've still not received my order. I have chased and chased and there is still no update, I keep getting "we are talking to our production team and will put it as a priority". This was 2 weeks ago. What priority? I wouldn't have even known my order was getting delayed, why? because they failed to let me know until I chased up the order myself. still have not received it, not very happy at all. Avoid this company.
22 febbraio 2023
Non scritta su invito
EMBOSSING STAMP
EMBOSSING STAMP. I chose this company because they promised and advertised pre-Christmas delivery. It arrived a month late. I was sent confirmation it had been dispatched (this was apparently sent in error). I was only advised it would be late when I chased the order myself. No effort was made to contact me to allow me to cancel.
The above would be forgiven if the quality was good. If you press the clamps together lightly it leaves half an impression and if you apply any more pressure it rips the paper. It doesn't matter how careful you are. The stamp pads are plastic and sharp. So disappointed, especially as it was meant to be a special gift. Would not recommend at all.
21 febbraio 2023
Non scritta su invito
Awful avoid at all costs
They have problem with their systems, which is not normally a problem per se, stuff happens.
But on this occasion we ordered a stamp on the 6th Feb and as of today the 16th it's still not here.
It's for a prototype we are making for a big customer.
They have automated their complaints procedures with the usual tripe, "My customer service team has contacted you to remedy this situation.
I'm sorry again as this doesn't align with our high standards"
They don't answer the phones, your can't speak with a human. A supplier who does not feel your pain, is not worth using in my book. Awful, avoid at all cost. I have never bothered to write a review before, that tells you how bad they are.
A little update, they said they will get it to us tomorrow. Let see what happens.
16 febbraio 2023
Non scritta su invito
Very poor workmanship
Sent an embosser that doesn't work, and are expected to pay to return it! We are a charity!! Absolutely appalling, after waiting weeks for it to actually turn up in the first place.
8 febbraio 2023
Non scritta su invito
Risposta di Stampit
Hello Laura,
I'm sorry for your experience and any stress caused. My customer service team has contacted you to remedy this situation.
I'm sorry again as this doesn't align with our high standards.
I haven't received my order!
I haven't received my order.
Although I received confirmation of my order being shipped, Royal Mail is still waiting for the item from Stampit. I don't think they posted or even made the product. Terrible experience!
I emailed days ago, and they only sent an automatic reply saying, "system is currently down" Now they don't answer phone calls.
Poor customer service.
I'm waiting for an answer to my cancellation email from a real human being.
6 febbraio 2023
Non scritta su invito
Risposta di Stampit
Hello Mrs. Silak,
I'm sorry for your experience and any stress caused. My customer service team has contacted you to remedy this situation.
I'm sorry again as this doesn't align with our high standards.
Worst experience!!!
Absolutely awful experience I've ever had.
Order been placed on 28 Dec. , delivered on 23 of Jan. From Customer service get only lies !!!.
Usually I'm not writing bad reviews, but sorry not this time.
23 gennaio 2023
Non scritta su invito
Risposta di Stampit
Hi Aurimas,
I would like to apologise for your experience, this doesn't align with our high standards and I'm sorry for any inconvenience or stress caused to you. We were closed from the 28th of December to the 4th which meant we had a number of orders placed during our time off that we had to manage, resulting in a later delivery date. Again, I'm very sorry for this.
Kind regards
Very happy with speedy delivery of my little embosser stamp!
Very happy with speedy delivery of my embosser stamp. Amazing little tool to make my stationary stand out! The price quality is also very high.
25 novembre 2022
Non scritta su invito
Risposta di Stampit
Hi Mrs Hanson,
We're delighted that you've had such a positive experience with our ordering process and with your final stamp! Please remember to tag us in any of your social posts to let us see the stamp in action :)
Kind Regards,
Stampit
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