Scottish and Southern Electricity Networks Recensioni 150

Constant, unplanned power cuts - the most of ever experienced living in the UK. No explanation of the problem, and no contact with customers, or any form of compensation. This company is absolutely useless.

I have just moved into a property with no Gas however they are charging me the standing charge of having a meter. It was asked to be removed just before Covid19 started but it wasn't. Today 21st August I was in hold for just under an hour, had enough and hung up. They don't have me down on the account, why is so hard for them to get someone to come as d remove the meter. I haven't had so mby problems like this when I have moved before. I wouldn't go with them

I think some people confuse SSEN with SSE.

SSE deserves to be complained about however my experience with SSEN today was five stars.

After a near 6 hour run around by SSE who could not understand my enquiry, I eventually got through to Connections and Engineering who sorted things within minutes.

Why is there £78.93 still showing on my electricity account today?
I settled the amount of £66.87 for electricity on Monday so please explain. I have just settled paid £54.33 for gas.
I have been with EDF since 25th June - the date they took over the supply. I AM NO LONGER A CUSTOMER OF SSE.
They have made mistakes before and obviously do not have a clue ! The reason I left .

I've looked on your site but can't find a proper complaints email address, one of your drivers deliberately tried to kill me with his van whilst i was cycling home tonight, he blatantly excellerated to get in front of me on a left turning,as i braked heavily and pulled in behind the van and swung to the other side of the road, trying to avoid oncoming traffic, i noticed his drivers side window was already lowering and he was expecting an altercation, obviously, because he tried to kill me and he knew I'd be annoyed, obviously, could you contact me so myself or any other less confident cyclist can safely cycle to work without being killed by one of your drivers for no other reason than legally using the road, i have contacted the police
Update.
After 48 hours you still have not responded

Paid SSE to remove the connection to a dangerous building being demolished and provide a temporary builders supply. Paid them in full.
They then attended and removed the supply fuse but left the site in a dangerous state.
Having employed a surveyor who reported that the connection to the building was still unsafe I had to call ofgem who said they were obliged to completely remove the connection.
They finally did so but then advised at the last minute that they could not connect up the meter, as they had been paid to do as they said it had to be done by a supplier.
However they then cancelled the MPAN so that no supplier could connect a meter, which was incompetent.
After a long delay and hours on the phone to their appalling call centre I finally had the MPAN reinstated.

This is the second incidence for me of SSEN leaving a site in a dangerous state with the work not completed as contracted, coupled with arrogant and incompetent customer support and complaint handling.

Dont stand any nonsense from SSEN: escalate any complaints to Ofgem, who regulate them and the Health and Safety Executive.

Brilliant service. I had no electric due to a power cut and was on my own and the women I spoke to when I rang 105 was brilliant she kept me updated by texts and had it back on earlier than they said very happy xx

Had two power cuts in the last three days, both times I have phoned in to let them know they have already sent someone out to find the issue and will explain the next steps they’ll be taking.
Super reassuring!
Also- Really great customer service at 1 am!

Never answer the phone
Joke company

No support during Covid - 19

Power cut and someone was sent out immediately to find the fault and repair. Very impressed with the speed and efficiency they showed in rectifying the fault.

Had a power cut at 3 am today, Jason at the call centre was very polite. He made me feel reassured. Thank you

WEEKS LATER: they have finally corrected their records and a more knowledgeable lady has ensured the mess was sorted out to my satisfaction But it took weeks to get this done. At long last they have emailed me correct details so now I know where I stand, and they tell me I am not losing money because their records were wrong. It has been put right.
In the beginning, I paid to ring customer service Call centre which took 1 hour 3 minutes at great cost to me because the shouting woman would not let me get a word in edgeways even though it was me paying for the call, and virtually called me a liar when we disagreed.
They sent a letter to my previous one month temporary address and call centre said they had no such address on their records, yet my name was on that letter..
They quoted an account number I have never seen before, not the one I have always had.
They stopped collecting direct debits monthly last summer and accused me of stopping paying them. When I checked bank, SSE had simply stopped taking it unknown to me. They never told me. Now the yelling woman told me I owe them a fortune, a lone pensioner on basic survival rate state pension.
My only recourse is OFGEM Ombudsman so have told them I am doing that as I can get no sleep worrying. NOW at long last somebody rang me a month later hoping to stop the Ombudsman case.
I have also told them I will now change supplier for dual fuel.
I do not yet know what will happen next ... ... ....

I'd give them no stars if I could.

Arranged to get a smart meter fitted. 3 appointments missed.

Arranged a 4th appointment; SSE call to say they've got an earlier appointment for me. It was during the day, on a weekday & not at a convenient time - I've got a job. I told them to stick to the rearranged 4th appointment, only to be told they'd already cancelled that one & rescheduled for the earlier appointment, without confirming with me first.

Imbeciles, the lot of them

I signed up and went live on Friday the 30th August by Wed 4th Sept no electric....its been a nightmare..I wouldn't recommend, am going to try and switch to another company, wish I had read reviews 1st, do your research 😤😤 spent so much time on the phone 20 min waiting for someone to answer each time 😱😡😡🤬

Only gave one star because I cant give zero. After a week of power cuts the power coming back on damaged Sky disk SSE refused to accept responsibility for damage stating they do not compensate. I had to chase customer service as all they sent was a text which you cant reply to, eventually they called an offered me £30 goodwill payment. This is an unacceptable amount for the damage they caused after a week with interrupted supply, I told them I dont need there charity and hung up. I have experienced bad customer service in the past but SSE take the biscuit.

My electricity meter gave a pop this morning and i lost all power.I phoned 105 and the lady on the phone (sorry, can't remember her name) was extremely polite and helpful promising me an engineer...who arrived in 20 minutes. He fixed the problem but said i needed a new unit and he'd send a repair team...who turned up within the hour, replaced my electricity unit quickly and cleanly. I'm very impressed,thank you very much

Phoned 105 last night regarding a power cut which had affected my property and about three adjacent ones. Got through to Sandy who was very friendly and professional. She promised to keep me updated and made sure that I had no special needs and ensured to keep me updated on a fix. After an hour I was phoned by Gavin who updated me and checked that I had no further issues. He confirmed that a van was en route to the nearby substation and shortly afterwards the power was restored. Later Sandy phoned once more and advised that apparently a fuse had blown and again checked that everything was OK.
The next morning I was called again and advised that power would go off for a short time while the crew outside repaired what had blown the fuse. This power cut lasted only a short period while the fix took place.
Absolutely first class from customer service and work crews. Restored my faith in large companies. Well done Scottish and Southern.

Last summer, during a very long hot and dry spell, SSEN employed a contractor to excavate a trench one metre away from our external boundary, single skin, brick wall. During the course of backfilling the trench, we witnessed the digger operator banging the digger bucket against our brick wall and dragging it along the bottom, in order to scoop up the excavated soil that had been piled up against our wall. We witnessed our wall wobble under impact.

Although it was us that rushed round to stop him using any further force, the digger operator has denied hitting the wall. The project manager from the contractor came round the same day and he told us that he had personally risk assessed all the walls and that prior to them starting the works, he could hold our wall at the top and move / shake it!

If this were the case, no precautionary measures were employed prior to work commencing, nor were we informed that digging a trench that close to our wall could have a negative impact on the structure.

Nearly eight months after this incident we are still trying to get SSEN to rectify the damage their contractor has caused. Meanwhile the contractor continues to shirk responsibility and have, on more than one occasion fabricated reasons as to why they are not responsible.

Our garden wall has been left leaning towards a public highway for 8 months while SSEN appear to be happy to continue to allow their approved contractor to fabricate lies about why they are not responsible for the damage.

8months ago, we witnessed their operative banging his digger bucket into our wall.

8 months ago, two senior members from SSEN visited site and agreed the contractor had hit our garden wall with the digger and that it was unstable.

8 months our wall has been leaning towards a grass verge used by the public. Safe? Maybe? Maybe not?

Apparently it was our responsibility and at our expense, to provide an independent Structural Engineers report in order to ‘prove’ the injustice we have alleged.

We are left with the possibility of a bill for thousands of pounds to repair our wall or paying a solicitor thousands in order to bring this big corporation to justice.

Caring contractor...we think not!

Beware SSEN working near your property...this could happen to anyone...you have been warned!

Simone Watts- SSE advisor, amazing service from start to finish. Had a bit of a complicated request but she was very professional and exceeded customer service far from what could or should have been expected. Thank you for everything you have done, you have been a huge help and are amazing at your job.