Scottish and Southern Electricity Networks Recensioni 150

I received an email from them, they are now part of OVO, telling me that they had not had a meter reading since November 2021. I telephoned them, and your calls go through to call centres in The Philippines, and informed them that I had indeed spoken to them earlier in the year with my meter reading. They in turn queried my reading and asked if they send someone to read the meter, which after they didn’t turn up on the date I was given, I phoned again and they rebooked it. The gentleman came and read the meter and that was it. Two weeks ago another gentleman turned up to read the meter which he did and once again I thought that was it, that is until I got the email. After nearly an hour of trying my best to understand what I was being told I asked to speak to the complaints department in the UK. I was told someone would phone me back within 3 - 5 days with an explanation. I said that wasn’t good enough and I tried to find a UK phone number for them. Once again I ended up speaking to yet another lady in The Philippines during which she wanted me to go through the whole thing again. Apparently there reason for sending the email is because even though someone from their company had been to read the meter, twice, they had no record of it. I cannot believe how they made me feel like I was the one at fault and how sorry I feel for those poor call centre staff who told me I wasn’t the only one to complain about this treatment but sadly it isn’t there fault. It is the fault of the very company who are happy to take my direct debit every month, the company that is again, like the others, making huge profits from Pensioners with mobility issues like me but who have not got the decency to call me back and put my mind at rest about what is happening. Please all be aware.

Really slow company - trying to get G99 Fastrack approval and no-one comes back to me or my solar supply company. They never answer their phones; I leave messages and no-one returns them. They don't seem to answer emails and if they do then it takes another 2-3 weeks between each email. - UKPN are SO MUCH better!!

VAN SSEN is parking on our road for few months now, he's VAN is a big VAN and when he parks people are struggling with seen upcoming cars. I seen few near misses when children crossing. His employee has his own space by his house but he is not using it, there is also more space near his house but he choose to annoyed people living on our road! I wrote email to SSEN to complaint but they respond they will not move it and they are ignoring me after that! ABSOLUTELY DISGUSTING BEHEVIOR AND VERY POOR CUSTOMER SERVICE!

Unbelievable!! Power outage in Jan for 85 hrs due to storm Malik. No need to do anything SSEN will be in contact to reimburse us for the hardship received. 4 months later SSEN have not made a move but word is out they have paid some households in the area. When contacted I was told that the power did go on for 36 mins , so OFGEM state that no compensation is paid out. How low can this company get? I am now forced to make a complaint to SSEN and have to wait 8 weeks before I can make a complaint to OFGEM!! 🤷🏻‍♂️

Writing after SSEN's third power-cut to this village in twenty-four hours, it seems that the time has come to nationalise the company on grounds of its combination of incompetence and cold contempt for its long-suffering customers.

I recently had a power outage due to an external failure. The response time was amazing, and although the power was off for some time, SSEN acted like a well oiled machine, with multiple teams, to first perform a temporary fix then come back a few days later to carry out a permanent fix

Appalling service, had a power cut for 4 days in November 2021 and despite saying they would pay compensation I never received a penny as of 18th March 2022. Then again I don't have electricity contract with SSEN, my contract is with SSE who still have the cheek to bill me for the standing charge + VAT for the days when there was no power. What a joke.

Mistake after mistake calculating my bill on 2020 usage which is 3 grand higher than 2021
This is due to this company charging Ridiculous prices for all electric heating as they are the only company offering economy

I have been an SSE customer, for over 20 years. Being all electric at the same address during that time, I know what is involved in paying for the product I receive. In the past, I’ve had my run-ins with them regarding estimated bills & automatic direct debit increases. Approximately 3 years ago, I was put through to a team of experts, who have been outstanding giving me brilliant service, especially regarding the recent price increase & the possible impact it could have on me. The advisor who gave clear advice & guidance which prompted my review was Mr Kevin Douglass. He explained everything in detail to me, which meant a great deal. I would recommend SSE, to anyone who wants a great utility company.

We were accurately kept updated by an automated system all through the recent power cuts. It worked very well and gave us the opportunity to plan ahead.

Really poor internal communication. Perhaps it's due to the recent merger. But it was painful trying to find someone to actually help.

I have been trying to sort out a bill with Scottish Power for the last 12 months every time I called up they put me through to collections I am trying to sort it out they are not interested the last bill they sent me said they were actual readings from last week I read the meter yesterday and my readings are so different to theirs so I asked him who read the meter and I couldn’t tell me this company is a disgrace

Awful customer service. Check your bill carefully...

Trying a home move was utterly exhausting with multiple interaction with telephone holding 25 minutes each time, chat, email, even the follow up on my mobile I could not hear.

I was told the on line form for registration was the best, 5 minutes, I tried it 3 times.

I was surprised that a national company had such poor communication client services.

You felt you had to try every form of communication to find the lease line of resistance, then, you might succeed.

Exhausted, bewildered as to why they put their customers through this and we pay them,!?

Appalling customer service. Trying to phone for 2 weeks give up after an hour each day.
Only trying to pay a bill which cannot be done on line .Changing to another supplier ASAP

SHAME ON YOU SSE

Our vulnerable Mother & a 4 year old doesn't make the Priority List for a temporary connection while our new connection is being progressed at a cost to us of £7605 (Seven Thousand Six Hundred & Five) which has been paid

SSE Revenue/ Network Protection turn up to our house on the Monday 15th November 2021

Disconnected Monday 15th November 2021 (same day)

I paid £7605 for new connection on 16th November 2021 as soon as quote received

Spoke to SSE Network Protection 0800 048 1618 who advise that themselves and the Team Manager at the SLOUGH Depot refuse to provide me with a temporary connection to see us through the winter, which translates into no heating, no light, no cooker, no fridge, no freezer and the list goes on.

The well being of my whole household not to mention my vulnerable mother and 4 year old is at risk during this Winter as a new connection can take up to 8 weeks, possibly 12 weeks this time of year

Unbelievable service, not able to answer or understand the simplest question, apparently just reading from a script, so if you say anything that isn't included in his script then they have no clue, wasted hours on the phone and still not able to resolve ANY issues, sadly going to have to look for another supplier.

I have been waiting for a phone call from a complaints manager named Pete, for 2 weeks. Apparently, I have managed to accumulate a debt for £166 on my gas account. I have no idea how this has happened as I am on a pre payment meter, so, if I don’t put credit on my card for gas the supply is disconnected until I do!! I retorted a faulty meter back in February 2021 and have since had an in home display unit (smart meter) replaced as faulty, then, in April was told I had to revert back to a card meter, this has also been done, but they’re trying to say I used an ESTIMATED £166 worth of gas in the 7 weeks I was waiting for the meter to be replaced. (I use a maximum of £10 per week gas with heating on!) the woman who was extremely rude, and condescending insisted that the main meters never go wrong, then went on to say it may have given a faulty reading!! Duh!! If that isn’t going wrong then please help me understand!
The call I got from Pete 2 weeks ago, said he had found £69.27 wrongly charged! They are taking £7 pw from any credit I put on the meter. I’m on a low income, I always thought that when things were in dispute deductions were frozen until resolution found.
If I don’t hear from someone this week I am taking it to the ombudsman and ofgen!!
Their customer service stinks!! I’m supposed to have had letters detailing this, but I haven’t, when I asked if she could send me a copy of the letter I was told she didn’t have access to my account as working from home, but she was able to access my account to tell me of the ‘debt’

Absolutely awful company and customer service. My supply is dangerous. Its that simple. But it appears SSEN don't care. Maybe when someone dies or.my house burns down they will take an interest? But actually I doubt that even that would mobilise these people. They just don't care.

The lady I called said the broken overhead cable would be fixed on the same day I called. 3 very charming helpful blokes came out with all the gear and even cut the tops off the trees which were rubbing against the cable. Cable fixed back on house, very professional indeed!