Spypoint Recensioni 242

Not great now ! The cameras it self are very problematic! I have had two just stop sending pictures and saying the batteries are dead just after putting new ones in! They will send loads of pictures of the same picture to chew up your photo count and when you pay the subscription the cameras dont work so well go figure ! I would say dont waste you money if your a serious hunter going way back out disturbing your hunting area to mess with this junk is not very effective!

Caméra de mauvaise qualité d image et sav 0 on communique en ligne la caméra n arrive pas à communiquer à distance elle n envoie pas de photo le sav n arrive pas à me dépanner très déçu garera spypoint flex Drake

I purchased over 40 SpyPoint Flex Cameras recently. I needed to talk to someone in North America about specifications and other questions. I tried to discuss with the Asian team, but no one had ever used a camera and were reading from company supplied scripts!

Everyone I called, resided in Asia AND have never used a SpyPoint camera.

I extensively researched phone numbers in the USA and Canada on the internet, and could NOT find a North American customer service person.

I became frustrated and returned most of the SpyPoint cameras and accessories that I had purchased.

In my opinion, this will be the death of SpyPoints product lines…. With NO US or Canadian customer service folks.

Whist changing my Spypoint Lithium battery from a Link Micro LTE camera, the cell expanded, splitting open the case and the battery started to smoke. Upon trying to report this the Spypoint they were totally disinterested and were more concerned about whether the battery was over a year old. If you have purchased a Spypoint battery be very careful where you charge it. If you haven't yet purchased a SPYPOINT product don't...look elsewhere for a company who offer proper aftersales service.

The online chat for help is a joke. The agents must be responding to 50 people all at once, and all they are sending are copied and pasted messages of general statements. Why even offer a warranty if you are going to go about it in that way? Are you trying to get people to give up?

My Spypoint experience was a complete disaster, their camera was unreliable and leaked, and then stopped working completely.
From my experience, their product is completely useless and not fit for purpose, and their billing system is designed to extract money from your account even when they know their services are not being used!
I cancelled my contract in 2022, & that's when they sent me their last bill. I then forgot all about them, I wasn't using their product or services as the camera was broken, then in 2025, I suddenly realised they had taken money from my card? When I looked back through my accounts they had also taken money in 2023 and 2024! I emailed them cancelling my contract again, and asking them to return the money, they didn't respond.
I phoned my bank and they repaid me the 2025 amount, however Spypoint invoiced me again, using a slightly different name, and I had to go through my bank again to get a refund, I also had to cancel my card to stop them charging me.
I did try their online chat, they just cut me off when they realised I wanted to cancel, they also deleted the transcript so that I had no record of the conversation.

Spent 60 plus minutes on the spypoint customer service chat app. All that time to get a response and uploading photos of the actual camera as requested to get a response that said your camera is out of warranty and is not water proof. A storm came through and rain got inside the camera as it was latched shut and locked. Bad seals. Spypoint offered to assist in buying a new camera. I think I jyst bought my last spypoint camera. Thats a shame as I have 7 of them. They lost a lifelong customer based on horrible customer service response time.

TOTAL JUNK! Picture quality is garbage UNLESS you purchase their HD package and its still garbage at that. Total waist of money. Will be putting these flex-m in the trash!!

Complètement nul, c'est 0

Don't give them your credit card! Chat support will stall and then kick you out so that you can't cancel your billing.
My conversation and still no cancellation (I started at 7:30 but sparing you the pain that I am experiencing):
Upon processing the cancellation, we need you to stay on the line. Please bear with me. Thank you!

8:44 AM
8:44 AM
You said
yes i feel like this is a stall tactic but my computer is open.

8:46 AM
You said
it has taken an hour and 15 min to cancel a $10 a month plan

8:46 AM
You said
reading reviews while i wait

8:48 AM
You · 8:48 AM
Business said
We are still in the process of verifying the matter at this time. We sincerely apologize for the inconvenience this may have caused and truly appreciate your patience and understanding.

8:48 AM
8:48 AM

You said
since i cant work as i wait I might as well read. its amusing.

8:50 AM

You said
sounds like I need to contact my bank and file a complaint, as there are so many reviews that state that even after all of this, the company keeps billing my card

8:51 AM
You · 8:51 AM
Business said
We sincerely apologize for the inconvenience this may have caused and truly appreciate your patience and understanding.

8:54 AM
8:54 AM

3 caméras achetés il y a un peu plus d'un an (2 flex M et 1 flex E36). 2 des 3 caméras ne fonctionne plus, c'est juste une honte vu le tarif

If I could give this company a negative, I would. I purchased 3 of their cameras and now 2 of them are DOA. After reaching out to the company and trying multiple things the told me that I had no warranty and would have buy new cameras. Oh and here is 10% off. What a joke they lure people in with the 100 free photos and then after they see that 100 photos a month is nowhere near enough, you have to buy on of their plans. I have active cameras that take 500+ photos a day. Which is why for the same money I went with the Tactacam unlimited plan. Have Had it for the same time and never had any issues. While the spypoint cameras stopped working and I didnt realize that they were on a paid plan until it had renewed for the second year. I said something to spypoint and they said it was not on a plan. It is funny though that it would not let me delete the camera because it said that it was associated with and active plan. If someone gives you one of these cameras just use it as a target to sight in your gun because ultimately you will have better satisfaction and a whole lot less stress wasting countless hours on their garbage.

Finally! Peace of mind. I have tried everything to get EYES on my mailbox - to many trees & hills & to far. NO WiFi there. This SPYPOINT max w/ solar is amazing. Can’t say enough ♥️👍♥️👍♥️👍♥️🥳

Camera moyenne d'un point de vue image, abonnement couteux et sur les anciens modeles obsolescence programmée, abonnement payé dans le vide...à fuire

Honestly don't bother. Picture quality is average, signal coverage is patchy at best and I've had no end of problems with mine. Connection to my mobile is woeful with pictures arriving days after they were taken or not at all. Doesn't take rechargeable batteries or take video

It's once took 250 picture in a day of some grass moving in the breeze

Spypoint Flex M. Qualité photo et video nulle même en HD tout est flou, l'autofocus ne marche pas du tout. Arnaque sur abonnements inutiles. Grosse déception.

I have owned several cameras and what trash. If you want to waist countless days off and never get them working regularly then buy spypoint. Also once you buy an subscription they continually bill
Your credit card for years to come. And will only give you an partial refund when you catch them.

This is the beginning of your conversation with us.
Business said
Hello HOWARD,

3:36 AM
Business said
An advisor will be with you shortly.

Thank you for your patience

3:36 AM
3:36 AM
You said
wondering why my refund hasn't been received yet?

3:36 AM
You · 3:36 AM
Business said
For this, sir. You will see this refund as a credit approximately 5-10 business days later, depending upon the bank.

3:38 AM
3:38 AM
You said
from when?

3:38 AM
You · 3:38 AM
Business said
May I know when did you reach out to cancel your plan?

3:39 AM
3:39 AM
You said
it was 2 cameras returned

3:39 AM
You said
over a month ago

3:39 AM
You · 3:39 AM
Business said
Sure, I'll be more that happy to assist you with that. But, first, I need to have your phone number linked to your account for identity verification purposes.

3:42 AM
3:42 AM
You said
9*********

3:42 AM
You · 3:42 AM
Business said
Thank you. Do I have your permission to access your WebApp to further assist you today? I will be able to see the photos that your camera has taken.

3:43 AM
3:43 AM
You said
yes

3:44 AM
You · 3:44 AM
Business said
I tried to check on your account, sir. There are no refund was processed.

3:44 AM
3:44 AM
You said
i don't understand

3:45 AM
You said
i sent 2 cameras back

3:45 AM
You said
do you not see the other 4 conversations about it?

3:46 AM
You said
03534500

3:46 AM
You said

Dear Howard,

It looks like the latest order didn't match your needs, so we will proceed to a refund. Let's check the details:

Case Number:
Contact:

Shipping Address:

Total credit with taxes: $429.35

Credited device

Credit

2x SPYPOINT MICRO-SD-32GB x19.99$

2x FORCE-PRO S 2.0 x169.99$

379.96$

What's next?

Check your emails within the next three business days for the prepaid return label from one of our shipping carriers.
Stick the return label and write down the case number 03512249 on the parcel containing the defective device(s). You can ship it back to us for free! Don't forget to keep the SD card and the batteries.
Within 2-3 weeks after we receive the parcel, we will proceed to the refund on the credit card used for this purchase. A refund confirmation will be sent to **********@gmail.com. If you don't find it, please check your junk mail. It can take up to extra 5-10 business days for the refund to reflect on your statement.
Got questions? Please contact us on our support page.
Thank you for choosing SPYPOINT,

Joana Eve Vismanos
SPYPOINT Customer Advisory Service

3:47 AM
You said
so again where is the refund?

3:47 AM
You said
hello?

3:48 AM
You said
??

3:49 AM
You said
hello why are you not answering?

3:50 AM

no replies after that. still no refund, I was promised within 5-10 days i have confirmation from Canada post they received it April 30th

Je viens de récupérer ma caméra de chasse Spypoint Link-S-Dark, que j'avais envoyée en réparation pour des problèmes de qualité photo et de déclenchements intempestifs. À ma grande surprise, la caméra ne fonctionne désormais plus du tout. Pourtant, elle était pleinement opérationnelle avant l’envoi, les seuls soucis concernaient la qualité des clichés et des déclenchements intempestifs.
C’est d’autant plus inacceptable que cette caméra m’a coûté près de 390 €. Le service après-vente de Spypoint s’est montré totalement inefficace, et il est évident que la satisfaction du client n’est pas leur priorité.
Je déconseille vivement cette marque, qui ne mérite clairement pas la confiance de ses utilisateurs.

This camera is a battery eater. My first set lasted 3 weeks, second set after 2 weeks is down to 25%. Got camera so I wouldn't have to check SD cards so often but now have to change batteries every 2 to 3 weeks.This is my first cell camera and the last Spypoint.