Spy Alarms Recensioni 

Ivelin was very helpful.
Spyalarms have always been prompted, and friendly. Everything was explained to me over the phone and the process I needed to follow was easy, Ivelin was very helpful. Would give more than 5stars

A lot of patience with someone not so technically minded to download video from cctv. Thank you! I would never have got there without help.

The technical help desk rang me back promptly and talked me through changing my WiFi settings as we had a new router installed by our network provider, it was a seamless process and the app was up and running again. Thank you again getting everything sorted out.

Needed a new fob and it to be programmed to allow access to one of our buildings. Ivelin from Tech team called, identifying the control panel we had and clearly and calmly talked me through the steps to get this set up successfully. Many thanks.

Just had some technical support to reattach my Texecom System App. Ivelin S was superb in his guidance and careful advice. Ivelin S a real credit to Spy Alarms. Thank you also to the reception team who put me in touch with Ivelin S in Spy Expert Technology Support.

Having been woken by my intruder (fire)alarm, I called Spy Alarms requesting assistance.
I eventually received a phone call from an engineer (Lee) who diligently guided me through the steps I needed to take to identify and resolve the issue.
His instructions were perfectly clear and easily complied with.
Problem solved.

I had an issue with my alarm. After speaking with the incredibly helpful Lucy I was able to resolve my issue within 24 hours.

Thank you so much Lucy for coming to my rescue and I can now sleep peacefully at night thanks to your efficiency and customer service attention.

Always come and service an elderly relative’s alarm system. Very helpful and understanding when we had to cancel on the day due to an urgent hospital admission. Pleasant and kind on the phone. Nice to speak to a human being.

Lee contacted me re alarm and resolved my problem. He was very professional, friendly and super efficient. Technical support 5 star service.
John
Hillingdon

The gentleman I spoke to today in Technical Support was very understanding and patient.
I had a new mobile phone and needed to set up the App. He explained everything very clearly. It only took a very short amount of time.

Good service from the help desk to help me reset my app and register a new phone

Initial hiccups very efficiently sorted out by Becky de Beer making for an excellent, responsive service.

We have received absolutely brilliant service from Samantha Middleton. With vulnerable and elderly parents who use Spy to protect their home, Samantha is the primary reason why we have continued with our maintenance service with this company. She is kind, responsive and cares about her customers needs and challenges. Thanks for looking after us Samantha. We appreciate you!

The engineers who visited were good. They were helpful and worked in a very clean way. I subsequently had a small issue with the company's accounts department, but this was handled in a most professional way and to my total satisfaction. I was impressed with the speed that the company dealt with this issue once they became aware of what had happened. It was gratifying to receive very good service from the engineers who attended my home and subsequently from the firm's managerial team.

They're prompt, well-mannered, efficient, knowledgeable about their products, and client-focused professionals. I am happy with the service I received and look forward to the next job. I gave them five stars, but I'd give them 10 if this option were available.

Speedy and effective tech support. Thank you!

Thank you again to Ivo from Spy Alarms in helping to get our alarm system back up & running. Really appreciate his patience whilst we went through all the steps and his technical expertise as he professionally guided me through what needed to be done. Credit to him & Spy Alarms for employing the right people! Thank you ever so much for your help and keep-up the excellent standards👍

I bought my house a new build from a Local Builder who had a reputation for quality and insisted that all the Houses installed Burglar systems from Seymour a local company in Sandgate who were absorbed into the Guardian group
My house got struck by lightning which did stop the system working. Guardian dispatched a Technician to do a survey who suggested that the way forward was Wi Fi which took start to finish in 3 Days. I have always had excellent Service from this Company and can recommend them with out reserve. Monica the Service Administrator is so helpful and well on top of her job Cannot ask for more

My alarm would not set so I phoned for help. I was told that the tech team would phone back which they did within minutes. They talked me through a series of commands to reset my password and correct the time and everything is working. Great service. Thanks

Something is badly wrong with this company's administration, specifically on dealing with queries. I have experienced this, on and off, since February in relation to a defective CCTV box which Spy's engineers proved unable to fix after several visits. Most recently, the engineer installed a new box and promised to send me a pdf of the user manual for it. Nothing came, so I emailed the Service desk to flag the issue, emphasising that I really did NOT want to have to chase them up about it. (That had been necessary several times before.) Result, total silence. One week later I send a chasing email, after which I do receive said pdf. No apology, no explanation, nothing. Spy's line management and Customer Services are well aware of my annoyance with them. But nothing changes.
AN UPDATE - Spy's Customer Services manager, Kelly, responded very positively to my critical comments and we have subsequently had a very useful telephone conversation. Kelly will use the "learnings" from my experience for training purposes and be my point of contact in case of any future difficulties. She clearly does take customer feedback very seriously and actually welcomes it.